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Are you loosing sales by not having contact info on your site?

by Josh Anderson
7 replies
There are many times when I just have a simple question that I need answered before I make a purchase and when the answer to that question is the only thing between me and the buy button.

Yet in IM so many website owners leave off a simple contact form or mailto.

I wonder how many are loosing sales because of this?

I generate a lot of additional sales not only for the product a client inquires about but for additional products in this way.
#contact #info #loosing #sales #site
  • Profile picture of the author Jason Moffatt
    Not only do I include contact info, but I also include a "Live Customer Support" rep Monday-Friday from 10 am to 6 pm PST.

    If anyone has a question, they can see my assistant with their own eyes via Ustream and can ask any questions they want. You can see example here.

    http://www.easyvideosales.com/Live_Support.html

    Talk about transparency!

    I always want my customers or prospects to know who I am, where I am, what I'm up to, and all that jazz.

    And they appreciate it, and buy more!

    Cheers,

    J-Mo
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    https://www.jasonmoffatt.com
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    • Profile picture of the author Takuya Hikichi
      "Contact Me" or Help Desk has been good, but phone numbers I used to list only resulted in people picking brain.

      I remember receiving calls from Australia, Britain and I felt bad not talking with them since they're paying for international calls.

      So I removed it and it hasn't affected anything differently for me.
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    • Profile picture of the author Kate Anderson
      Originally Posted by Jason Moffatt View Post

      Not only do I include contact info, but I also include a "Live Customer Support" rep Monday-Friday from 10 am to 6 pm PST.

      If anyone has a question, they can see my assistant with their own eyes via Ustream and can ask any questions they want. You can see example here.

      Easy Video Sales - Live Support

      Talk about transparency!

      I always want my customers or prospects to know who I am, where I am, what I'm up to, and all that jazz.

      And they appreciate it, and buy more!

      Cheers,

      J-Mo
      I've had the pleasure of dealing with your tech-guy, he's great

      Josh, I agree with you that sometimes finding a way to reach the developer is a task in itself, and if that's the case before I am a buyer, it certainly makes me think twice about the way it might be after I've handed over my money.

      Personally though, from a sellers standpoint, I prefer to run support through a help desk, rather than a contact form on the site or worse, an email address. It's easier to manage and certainly more professional.

      Takuya,

      I used to post phone numbers on all my sites as well, but in order to really manage my time effectively, that wasn't a great idea. Maybe one day I'll be rich & famous enough to have a team of support call reps to do all my "dirty work" for me.. Until then, Kayako or OSTicket works just fine.
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  • Profile picture of the author imb
    As a buyer, I am more confident in buying something when I see contact information. There was an instance where I so interested in a project but couldn't find any contact info, I ended up not buying it. Makes me feels its scamy.
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    • Profile picture of the author emini_guy
      It's not about the contact info, it's all about the support. And if the latter sucks, you better make sure that there is no contact info on your site or else you may, in fact, end up losing sales...
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      • Profile picture of the author myob
        When I added my contact info on sales pages, sales have increased dramatically. Just don't use your home address and home phone number though. Get a business phone, PO box or postal center, and help desk software.

        This adds credibility, and if presented as a business, this will dramatically increase business beyond the annoyance tradeoff of goofballs trying to promote their own products.
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