can I find out which one of my aweber members keeps complaining (but is NOT unsubscribing!)

by jennyuk 9 replies
Hello,

Can I discover which member of my list is registering a complaint?

Every broadcast message I get one compliant - every time - and I have a feeling (although can't prove it yet) I know who it is - someone who has signed up just with the intention to complain and cause me problems with aweber.

Admittedly it is only one complaint - but does my aweber cpanel allow me to see which actual member registers the complaint?

Thank you,

Jenn x
#main internet marketing discussion forum #aweber #complaining #find #members #unsubscribing
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  • Profile picture of the author LB
    I'm pretty sure that if you get a complaint then aweber unsubscribes that person from your list.

    It's probably someone different each time.
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  • Profile picture of the author Chris Lockwood
    Yes, if you mean spam complaint, aweber removes them. Unfortunately, they no longer tell you who it was, so you could remove them from any other lists or databases you might have (other than at aweber).
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  • Profile picture of the author Gene Pimentel
    Jenny, I know how you feel... it's incredibly annoying. I get just one spam complaint every other time I send a broadcast containing EXACTLY what they signed up for! And I post their sign-up details at the very top of the email so they know they signed up. I gave up worrying about it... I think this is the path of least resistance for most people. They just click the little "spam" button on their email client instead of unsubscribing.
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  • Profile picture of the author jennyuk
    Guys - thank you! And thank you Gene for your words as well.

    Chris - I did mean a Spam Complaint yes - apologies that I didn't make that clear in my post.

    I didn't realize that after a spam complaint that member is removed though - is that 100% certain?

    Thank you!

    Jenn x
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    • Profile picture of the author AndrewCavanagh
      Yes anyone who makes a complaint is automatically unsubscribed.

      That is 100% certain.

      It is possible the person could be subscribing again intentionally under a different email address but highly unlikely.

      Most likely you're getting a complaint from a different person each time.

      Keep in mind that to make a "complaint" can be as simple as someone marking your email as spam (even if they do it accidentally).

      Kindest regards,
      Andrew Cavanagh
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    • Profile picture of the author timpears
      Am I just dumb, or what? How can you get spammed from a double oped in system? Sending out a lot of messages may be inappropriate, but is it spam or just bad manors? As far as I know you can't add folks to your Aweber account without them agreeing, so how can you spam them?
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      Tim Pears

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      • Profile picture of the author Gene Pimentel
        Originally Posted by timpears View Post

        Am I just dumb, or what? How can you get spammed from a double oped in system? Sending out a lot of messages may be inappropriate, but is it spam or just bad manors? As far as I know you can't add folks to your Aweber account without them agreeing, so how can you spam them?
        Quite easily. If you double-opted in to receive a 3-part newsletter on how to grow tomatos, and the mailer started emailing you "how to get rich" stuff, that's spam.
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      • Profile picture of the author Chris Lockwood
        Originally Posted by timpears View Post

        Am I just dumb, or what? How can you get spammed from a double oped in system? Sending out a lot of messages may be inappropriate, but is it spam or just bad manors? As far as I know you can't add folks to your Aweber account without them agreeing, so how can you spam them?
        The problem is usually someone being too lazy to just unsubscribe, or intentionally trying to cause trouble. Spam really has little to do with it.
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  • Profile picture of the author James Schramko
    Also people are so many lists they may not even remember signing up.
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