Over the years and many times recently I have noticed camtasia video players sometimes do not recognize that I have flash installed.
Most recently I visited a website of a product which was recommended to me only to find that in both IE and Firefox the website displayed a message that I had to have flash installed so that it could load the camtasia video players.
I don't run into this problem with my own players or flv producer players...
There are so many reasons that I do not like Camtasia players but this really hit me as a problem...
I mean the demonstration video was really important for selling this product and because I could not see it demonstrated I left the site.
I know that this issue is pretty complicated, I know the steps to go through to try and solve it and trick the browser into recognizing the camtasia player by uninstalling flashplayer and resinstalling it (which works sometimes). and it also happens from time to time with various other media players...
but over the years I have seen this issue again and again most commonly with camtasia players.
Again there are many other reasons I do not like camtasia video players and think that they should never be used... but here is what I suggest:
1. Always encode your video to flv, preferably with a professional flash 8 quality encoder and not Camtasia. Save it as an avi in camtasia and then encode it with a real encoding solution like flash 8 video encoder, Flix Pro 8, or Sorenson Squeeze 5.
2. Never embed it using camtasia's players. Choose a good pro solution there are many great flv player both free and paid that kick Camtasia players butt.
Look for players that allow you to control things like buffer time and auto loading. A good pro player will allow you to stream a properly encoded and optimized (that's a whole other lesson) flv video with no loading splash screen almost instantly (I commonly publish my videos setting them to start play in 3 seconds).
Over looking these things is causing a lot of people lower response rates in these attention span-less times.