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Should a hosting service be held accountable?

by bravo75
9 replies
My hosting company's servers are down and I am losing commisions. I checked my stats and commisions were extremely low. Turns out all my pages are down due to broken down servers. I am fuming. Should they be held accountable?
#accountable #held #hosting #service
  • Profile picture of the author KarlWarren
    Probably not, there will likely be a clause in their service agreement (which you agreed to) which states a specific uptime, and they are not liable for any losses resulting from downtime.

    99% uptime allows 3.65 days of downtime.

    If your budget allows it, keep a 2nd host on standby, with identical files and switch your nameservers in the event of downtime. Not a cheap solution, but a solution nonetheless.

    Kindest regards,
    Karl.
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  • Profile picture of the author rondo
    Unfortunately this will happen occasionally, and it's a good reason to use multiple hosts. I have 3 accounts with different providers.

    Andrew
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  • Profile picture of the author Lou Diamond
    Hello,
    having a plan B is always handy to have around,now you know why there are so many hosting companies around.
    Lou
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    Something new soon.

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  • Profile picture of the author MichaelJM
    I would have to agree with Karl Warren...

    You should check the agreement you signed when you began working with them.

    That being said, if it turns out they did cause you lost commissions... how would you calculate it to be fair and equitable for both parties?

    Just my 2 cents...


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  • Profile picture of the author digigo
    unfortunately you get what you pay for.. if there is enough money in your commission earning, you can consider buying hosting with uptime guarantee like 99.999% ... the more '9's you have.. the more expensive...
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    • Profile picture of the author Daniel Brock
      Originally Posted by digigo View Post

      unfortunately you get what you pay for.. if there is enough money in your commission earning, you can consider buying hosting with uptime guarantee like 99.999% ... the more '9's you have.. the more expensive...
      Bingo.

      If you are making multiple thousands of dollars per month, you shouldn't be on a single hosting plan, period.

      It always amazes me how many of my customers make 5 figures a year from their sites and they rely on my $5/m hosting plan to operate their sites.

      It's your bread and butter man. You should treat it with more respect than $5/m.

      Your web hosting service can only do so much. Your website is going to go down...it's a rule. No way around it.

      But if you set up your site for load balance and failover, you have a better chance of surviving an extended period of downtime.
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  • Profile picture of the author Dennis Gaskill
    Accountable in what way? If you check the terms of service you may find you have some credit due for the downtime, depending on what their uptime guarantee is, if any.

    If you're thinking of recouping lost earnings, not a chance.

    If you're thinking of changing hosting companies, that's an option. How long have you been with them? Is this the first outage? It all has to be weighed.

    Sometimes outages aren't the hosting company's fault. Storms, DoS attacks etc. can happen to any host.
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  • Profile picture of the author guzie
    This is one BIG reason why you should research which web hosting service you should use. There are many crappy services that will take your money and run.

    Should they be held accountable ....of course they should. But you need to dig deep into the fine print to find any disclaimers.

    Paul
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  • Profile picture of the author digigo
    yes.. when you pay enough.. the hosting company does the "redundancy" for you.. hosting co will have many copies of your content to account for cases like flood.. hardware failure.. DDOS maybe...and they can be located in different states ...
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