Outsourcing customer service

13 years ago

I am interested in the same thing: a good outsourcing recommendation. However I need someone to take calls, do sales (but its real easy and I provide all materials to land the client), and keep up customer relations with emails and occasional phone calls.

Thanks

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stanislavlem

13 years ago

Good question. I'm alsi interested in this.

If someone REALLT knows the answe and could help...

I will be happy!

Thanks

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joe12joe

13 years ago

Originally Posted by hockeybull22

Does anybody know of a good customer service outsourcing company? I need someone who understands internet marketing and can do everything from- infusionsoft integration, order processing and fulfillment, general customer service, and work with my programmers.

Thanks!

I would recommend you post your project with a detailed description of a job and estimated budget on some freelancing website such odesk, elence or freelancer. You will find lots of good companies offering your required services at a very low cost. I have been working with Outsource SEO Content Writing and I am loving their services in seo and content writing.

Thanks

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JVManna

13 years ago

Personally, I've had a good experience on ODesk, but you must be very clear and specific with your expectations and what you're looking for. Likewise, "interviewing" candidates is key to determining if they're a right fit for your business and be on the front-end of your business or brand.

~joe

Thanks
2 replies

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Andrew Kryzak 13 years ago

Ok guys, here's what I've done and it's very well for me.

I post ads in the local newspaper for stay at home moms wanting to earn a little extra money. When they reply I tell them the scoop. You can either pay them hourly or (better) based on volume.

The reason I love this method is because you can train them exactly how you want. You're not sending your valuable customers to some third party who doesn't care about you or your product.

I teach them to treat each customer the way they would personally like to be treated and actually get emails from customers raving about my support staff! This of course leads to exceptional customer loyalty and repeat purchases.

Andrew
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workingtofreedom

13 years ago

Originally Posted by JVManna

Personally, I've had a good experience on ODesk, but you must be very clear and specific with your expectations and what you're looking for. Likewise, "interviewing" candidates is key to determining if they're a right fit for your business and be on the front-end of your business or brand.

~joe

So how would you recommend going about the "interview" and what are some good questions to ask?

Just curious cause I'm interested in outsourcing work as well (why I'm reading this thread... duh.)

Thanks

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webapex

13 years ago

I was looking fpr a recommended service with a name including Customer Retention which specialized in reducing return rates, they hve more patience and people skills than most marketers, but charged > $10 a call, which is a winner for upscale products.

In the process of searching for them, I did turn up some other services:
www.philippinescallcenter.net
AA top 10 list: www.b-p-o.org/2010/02/top-10-philippine-call-centers.html
100 India services: www.tradeseam.com/smallbusiness/directory/business-directory-listings/965/Call+Center+Services
www.mpccallcenters.com/outsourcing/customer-care-retention/
blogs.go4customer.com/
www.tradeseam.com/smallbusiness/buying-guides/view-buying-guide/965/Call+Center+Services
www.convergys.com/solutions/customer-solutions/customer-retention/hosted-self-service-solutions.php
www.customercarecoach.com/index.asp
aeeticles: customerservicezone.com/

Thanks

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Kim Roach

13 years ago

Here are 2 that I would highly recommend:

http://www.hiremymom.com
http://123employee.com

Cheers,

Kim

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1 reply

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bradstern

13 years ago

Originally Posted by Kim Roach

Here are 2 that I would highly recommend:

Outsource Projects : Jobs for Moms : At Home Professionals : Outsource Work : HireMyMom.com
http://123employee.com

Cheers,

Kim

I looked at them and they are relatively good ones.

To the OP, if you are new to this type of setup, here's a guide to outsourcing and depending on the type of workers you might need, you might also consider hiring individual people instead of a company so as to balance between the costs too.

You just need to spend time thinking and weighing the costs.

Thanks

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ColinChia

13 years ago

Hey,

For Outsourcing Customer Service jobs, I'd check out...
- ODesk.com
- Elance.com
- Freelance.com
- Craiglist.com

...and I have a friend who might fit the role who I've used before, PM me and we could hook it up - let me know.

Hope this helps,

Colin

Thanks
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GarryHillton 13 years ago

Looking for best Internet Marketing Services for your website and want ranking on first page of Google and other search engines then visit us we are a leading SEO company from USA providing result oriented SEO, SMO, PPC and Link Building Services.

Regards,
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owenlee

13 years ago

odesk.com has been working fine for me...but so far i have not outsource customer service as i feel this is the link between my customer and me so i would rather do it myself..

Thanks

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Austincruse

13 years ago

Hi,

Which of the following free tools/websites could help you identify which city in the world has the largest search for the keyword - "six sigma"?

best engineering colleges | top engineering colleges | engineering colleges rankings

Thanks
1 reply

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aokiji1 13 years ago

Looking for the right provider is really never easy, especially in customer service department. Customer service department is part of your business where it can impact your customers directly.

Here are some of the major ways companies outsource customer service:
1. Email
2. Call Centers
3. Social Media
4. Freelance sites

You can check these tips in outsourcing customer service for detailed explanations of such ways and to
weigh up your options carefully. It's also a guide to help you decide if a type of outsourcing is the right choice for your business.
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- 1 reply
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- MarkPavic 13 years ago
  
  I have had great success using Odesk. I found a great worker from Romania who speaks perfect English and totally understands the process of setting up websites and integrating the sites to Infusion Soft.
  
  You can find some talented kids there, make sure if you find a good one, offer them something attractive and try to get them on full time.
  
  Thanks
  
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Outsourcing customer service

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