How do I handle such a (flame) comment?

digigo

14 years ago

ignore the email.. there are so many interesting characters on the net .. not worth your time

Thanks
1 reply

{{ DiscussionBoard.errors[1591821].message }}

FredFarnes 14 years ago

Press "delete", he is not your target customer.

Don't let negative into your life, keep moving forward.
- Thanks
- 1 reply
Signature

So, you want to sell me another way to easily make "X" dollars in "X" days? ROFL too funny! IM success requires hard work and lots of time. Most newbies do not survive the steep learning curve. Anyone who says otherwise is probably selling you a fantasy.
{{ DiscussionBoard.errors[1591837].message }}
- kendrickyi 14 years ago
  
  Originally Posted by R.Rapp
  
  Everyone will get flamed at some point, the best course of action is to ignore it and not start a flame war, which will look really unprofessional.
  
  Originally Posted by digigo
  
  ignore the email.. there are so many interesting characters on the net .. not worth your time
  
  I feel like ignoring it but I don't want him to post some article on his blog saying "Oh Kendrick Yi is a criminal blah blah blah..."
  
  Originally Posted by FredFarnes
  
  Press "delete", he is not your target customer.
  
  Don't let negative into your life, keep moving forward.
  
  Well said lol! Thanks.
  
  Thanks
  
  1 reply
  
  {{ DiscussionBoard.errors[1591842].message }}
  
  juzanobo 14 years ago
  
  Originally Posted by kendrickyi
  
  I feel like ignoring it but I don't want him to post some article on his blog saying "Oh Kendrick Yi is a criminal blah blah blah..."
  
  Maybe you're just over-reacting. Just ignore him, remove his contact to your list and MOVE ON.
  
  EDIT: ohhh, you've deleted him already. Congrats
  
  Thanks
  
  Signature
  Do you need an article writer that can deliver quality contents directly to your mailbox without having a sky-high bill? Book Your Own Full Time Article/Content Writer from the PHILIPPINES NOW!
  
  {{ DiscussionBoard.errors[1597691].message }}

R.Rapp

14 years ago

Everyone will get flamed at some point, the best course of action is to ignore it and not start a flame war, which will look really unprofessional.

Thanks

{{ DiscussionBoard.errors[1591834].message }}

danalingga

14 years ago

ignore him and delete from list. Yeah - why bother to only one persons while the others still believe in you.

Thanks
1 reply

Signature

Blogging Update

{{ DiscussionBoard.errors[1591850].message }}

kendrickyi 14 years ago

Originally Posted by danalingga

ignore him and delete from list. Yeah - why bother to only one persons while the others still believe in you.

Ok. True true.
- Thanks
{{ DiscussionBoard.errors[1591857].message }}

samstephens

14 years ago

Hi kendrickyi,

Like the others said, just ignore him.

But to make you feel better, I doubt this gentleman would be a top internet marketer. He may be using the name of a top internet marketer, or he may be pretending to be a top internet marketer, but I strongly doubt a top internet marketer would have so many grammer and spelling issues, and I doubt a top internet marketer would say they're yet to find anything on the internet that works.

(PS. Not that spelling and grammer is a sign of a good business mind, of course)

cheers
Sam

Thanks
1 reply

Signature

DLGuard v5 - The Warrior Edition
Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

www.dlguard.com
Serving the Warrior Forum since 2004

{{ DiscussionBoard.errors[1591873].message }}

kendrickyi

14 years ago

Originally Posted by samstephens

Hi kendrickyi,

Like the others said, just ignore him.

But to make you feel better, I doubt this gentleman would be a top internet marketer. He may be using the name of a top internet marketer, or he may be pretending to be a top internet marketer, but I strongly doubt a top internet marketer would have so many grammer and spelling issues, and I doubt a top internet marketer would say they're yet to find anything on the internet that works.

(PS. Not that spelling and grammer is a sign of a good business mind, of course)

cheers
Sam

Thanks. I'm suprised you called him a gentleman. Haha.

Thanks everybody. I've deleted him and banned his IP.

Thanks
1 reply

{{ DiscussionBoard.errors[1591926].message }}

Tina Golden

14 years ago

I think that was a rude and uncalled for thing to say to you and I can understand you being upset.

However, I would bet that you lost or will lose subscribers after revealing the guy's name in your emails. I know I'd unsub in a heartbeat. That is a very unprofessional thing for you to do.

Tina

Thanks
1 reply

Signature

Discover how to have fabulous, engaging content with
Fast & Easy Content Creation
***Especially if you don't have enough time, money, or just plain HATE writing***

{{ DiscussionBoard.errors[1591960].message }}

kendrickyi

14 years ago

Originally Posted by avandrunen

Refer to everyone as gentlemen and ladies and you never risk offending someone, as much as they may have "flamed" you if you sink to that level they have won.

Rise above, deleted them and move on.

Ok got it.

Originally Posted by TMG Enterprises

However, I would bet that you lost or will lose subscribers after revealing the guy's name in your emails.

I did not reveal his name in my email at all.

The only names I mentioned in my email to my list were my name (the affiliate), and the name of the person whose product I was promoting (the merchant).

Thanks

{{ DiscussionBoard.errors[1591976].message }}

avandrunen

14 years ago

Refer to everyone as gentlemen and ladies and you never risk offending someone, as much as they may have "flamed" you if you sink to that level they have won.

Rise above, delete them and move on.

Thanks

{{ DiscussionBoard.errors[1591954].message }}

MJ Sterling

14 years ago

Don't let this shake you.

You need a thick skin when it comes to anything on the Internet, because people can act anyway they like (cowardly) and think they can get away with it - which they can for the most part.

It's just part of doing business on the web and it won't be the last time you get a nasty message.

Focus on something productive instead of on what idiots think of you.

Thanks
1 reply

{{ DiscussionBoard.errors[1592005].message }}

Tina Golden

14 years ago

I did not reveal his name in my email at all.

The only names I mentioned in my email to my list were my name (the affiliate), and the name of the person whose product I was promoting (the merchant).

My apologies then - the way the OP was worded, I thought you meant you had revealed the complainer's name.

Tina

Thanks

Signature

Discover how to have fabulous, engaging content with
Fast & Easy Content Creation
***Especially if you don't have enough time, money, or just plain HATE writing***

{{ DiscussionBoard.errors[1592040].message }}

paulie888

14 years ago

Kendrick, welcome to a fact of life in IM - there's no pleasing everyone, no matter what you do or say! You are going to come across some real complainers and whiners, some of who will cuss you out and say really rude and uncalled-for things. Some of these cowards are really emboldened when they are hiding behind a computer, and will do and say things they'd never do in real life! As MJ remarked, you just need to develop a thick skin in IM, there's just no way you can possibly please everyone, regardless of how hard you try.

Thanks
1 reply

Signature

[WSO] Secrets To Making $100/Day In 21 Days Or Less - Starting From Scratch!

>>> Features Jason Fladlien, John S. Rhodes, Justin Brooke, Sean I. Mitchell, Reed Floren and Brad Gosse! <<<

{{ DiscussionBoard.errors[1592071].message }}

Kay King

14 years ago

But in my email to my list I did show his name.

You did say that - but then said you didn't reveal his name.

Don't respond to him in any way or mention his name to your list or whatever. Just move on past him.

kay

Thanks
2 replies

Signature

Saving one dog will not change the world - but the world changes forever for that one dog

***

Dear April: I don't want any trouble from you.

January was long, February was iffy, March was a freaking dumpster fire.

So sit down, be quiet, and don't touch anything.

{{ DiscussionBoard.errors[1592124].message }}

gotdmw 14 years ago

wait bill is not his real name??? the bill gates is using a pen name???
- Thanks
{{ DiscussionBoard.errors[1592151].message }}

DragonLee

14 years ago

At first I thought Kendrick was referring to the rude customer as the well-known merchant. But reading it again the second time, I realized that Kendrick was actually talking about his merchant whom he is working with. He was actually talking about protecting the merchant's identity and privacy.

Good showing Kendrick. It shows that you are not just worried about your own skin, but actually you don't want the merchant's reputation to be tarnished because of association.

Thanks
1 reply

Signature

My content writing site-yes, I'm a real content writer
WSO - 15 secrets to growing and nurturing a healthy, loving relationship
WSO - guest blogging your way to succes

{{ DiscussionBoard.errors[1592275].message }}

kendrickyi

14 years ago

Originally Posted by DragonLee

At first I thought Kendrick was referring to the rude customer as the well-known merchant. But reading it again the second time, I realized that Kendrick was actually talking about his merchant whom he is working with. He was actually talking about protecting the merchant's identity and privacy.

Good showing Kendrick. It shows that you are not just worried about your own skin, but actually you don't want the merchant's reputation to be tarnished because of association.

Thank you DragonLee.

Yes, something like that. Sorry my posts weren't so clear. I did not want to show any other identities. Next time I will use names like abc and xyz to denote each party.

Thanks

{{ DiscussionBoard.errors[1592297].message }}

Michael Worthington

14 years ago

You haven't truly begun to "make it" in IM until you've been called
some kind of low life scum.

Like the people before me said, just delete 'em and keep on doing business.

I know it hurts, but trust me, it'll only get worse if you let it.

Michael

Thanks

{{ DiscussionBoard.errors[1592121].message }}

Louise Green

14 years ago

Bill is short for William, his real name is William Henry Gates.

Thanks

Signature

IMPORTANT MESSAGE: I'm currently on vacation & will answer all messages when I return - Happy Holidays!!

{{ DiscussionBoard.errors[1592192].message }}

kendrickyi

14 years ago

Thanks everybody for the advice.

Sorry I didn't make my 1st post all that clear. I meant to say that my email to my list only contained the name of the affiliate (me) and the name of the merchant.

Just want to make it clear that I did not reveal the flamer's name and email to anyone. Only I saw it.

P.S.
Well, William Henry "Bill" Gates III is Bill Gates' real name, for those who are wondering.
Bill Gates - Wikipedia, the free encyclopedia

Thanks

{{ DiscussionBoard.errors[1592260].message }}

Floyd Fisher

14 years ago

Originally Posted by kendrickyi

Yesterday I sent an email to my whole list promoting a merchant's product, and I put my affiliate link inside and disclosed in the email that it is my aff link.

I got a reply from someone in my list. I won;t reveal his name or email address. This is what he said in the reply:

"Im yet to find anything that works on the net, as i lot of criminals run money making programs simular to this one & ill also bet that Kendrick isn't your real name."

Here's the thing. This merchant is one of those well known top Internet marketers. I won't say who he is because I don't think I should reveal the parties involved. I just think I should keep them anonymous here. But in my email to my list I did show his name.

I can't believe this person who replied me has the audacity to compare me and my merchant to criminals. Yes, I am using a pen name, but there is nothing wrong with using pen names for business. Even Bill Gates isn't really called "Bill". For all I know, this person who flamed me might not even be using his real name.

Should I reply this person? Or delete him from my list? How should I reply him? I think there is a risk that he may end up spoiling my reputation by comparing me to a criminal...

End of rant. I'm just *ahem* off that someone would dare compare me, an honest IMer, to a criminal.

the customer is not always right. This "customer" dissed me.

-_-"

Paul Meyers really has the best answer for stuff like this, so I'll just quote him.

"You have been upgraded to the psychic edition of this newsletter. Please make sure you unclutter your mind of all thoughts to ensure optimum delivery."

Translation: Unsubscribe this one asap, and don't look back.

Thanks

{{ DiscussionBoard.errors[1592768].message }}

Shoaib

14 years ago

I guess it's too late, since you've already deleted and banned him/her, but what I would've suggested is just sending a professional reply, something to the effect of:

"I apologize if our e-mail came across to you that way. Rest assured we only recommend quality products to our subscribers. We will go ahead and delete your name from our subscribers list so you will not be receiving any more communication from us".

Of course, a little bit longer and fluffier than that, but you get the gist.

Thanks
1 reply

{{ DiscussionBoard.errors[1592857].message }}

kendrickyi

14 years ago

Originally Posted by Floyd Fisher

Paul Meyers really has the best answer for stuff like this, so I'll just quote him.

"You have been upgraded to the psychic edition of this newsletter. Please make sure you unclutter your mind of all thoughts to ensure optimum delivery."

Translation: Unsubscribe this one asap, and don't look back.

LOL!

Originally Posted by Shoaib

I guess it's too late, since you've already deleted and banned him/her, but what I would've suggested is just sending a professional reply, something to the effect of:

"I apologize if our e-mail came across to you that way. Rest assured we only recommend quality products to our subscribers. We will go ahead and delete your name from our subscribers list so you will not be receiving any more communication from us".

Of course, a little bit longer and fluffier than that, but you get the gist.

Hmm. I was wondering whether to send such a reply but in the end I just agreed that replying would not really be worth my time.

Thanks

{{ DiscussionBoard.errors[1592866].message }}

sbucciarel

Banned 14 years ago

I'd remove him from my list. He's obviously not a responsive list member. Perhaps he has been scammed one too many times.

Thanks

{{ DiscussionBoard.errors[1592923].message }}

phil.wheatley

14 years ago

Hey I know how you feel, I've even had people register a complaint at Aweber from an email I sent, which was a targetted email to a group of parents, with advice about a baby product. Can you believe that. Well, the advice I got was the same, don't waste energy on these idiots.

P.s Uhhh, what's Bill's real name then? Or is it just William :-)

Thanks
1 reply

Signature

It's still not working for you??? Need direction?...
---->>>> BrainDirection.com <<<<----

{{ DiscussionBoard.errors[1592940].message }}

kendrickyi

14 years ago

Originally Posted by sbucciarel

I'd remove him from my list. He's obviously not a responsive list member. Perhaps he has been scammed one too many times.

Yeah, maybe he got scammed a lot.

Originally Posted by phil.wheatley

Hey I know how you feel, I've even had people register a complaint at Aweber from an email I sent, which was a targetted email to a group of parents, with advice about a baby product. Can you believe that. Well, the advice I got was the same, don't waste energy on these idiots.

P.s Uhhh, what's Bill's real name then? Or is it just William :-)

Well I guess it's William? But we all know him as Bill. A close friend of mine introduces herself as an alias when she meets new people, but only a few people know her real name, and I'm one of them. I guess some people don't like their real name?

Oops. Let's not go off topic now. =P

Thanks

{{ DiscussionBoard.errors[1592949].message }}

CDawson

Banned 14 years ago

Kendric,

Stuff like this is going to happen, this would be a good time to explain and maybe help out the guy, he obviously is new at internet marketing and you could maybe point in here to the warrior forum or something.

Thanks

{{ DiscussionBoard.errors[1592973].message }}

kevinfar

14 years ago

Don't worry too much about it. Part of life and business. This stuff will happen. It just depends on whether you let it effect or just move on.

In my opinion you've done the best thing when you've deleted the person. Don't focus on the negatives.

Kevin

Thanks

Signature

>> 12 Free Internet Marketing Tools You Should Be Using <<

{{ DiscussionBoard.errors[1593000].message }}

Ash R

14 years ago

"Never wrestle with a pig. You both get dirty and only the pig enjoys it."

Stuff happens, people flame you, the more successful you are, the more it happens. Think of all the celebrities... hey, you're becoming a celebrity!

I know it hurts, you and I are real people. But somehow on the net, other people forget that. The best you can do is ignore it.
And I seriously doubt that the guy will bother to criticize you in public, most people are too lazy.

You can counter it with your own website with testimonials, etc so that if people search for you or your product, they'll see both sides of the story, with your side looking more professional.

Good luck, and congratulations on successfully building what appears to be a very responsive list

Thanks

Signature

Don't sweat the small stuff :)

{{ DiscussionBoard.errors[1597556].message }}

Jvsnow01

14 years ago

Hi Kendrickyi,

Thank you for sharing this story with us.

What happened to you also happened to me, and it typically occurs when you least expect it, and so are unprepared.

Your experience, response and the replies from the other Warrior members will also help others that may encounter such negativity too.

Keep your chin up, and it's true that you've now entered the celebrity world

Jvsnow01.

Thanks

{{ DiscussionBoard.errors[1597608].message }}

samlb

14 years ago

Good job for deleting the dude... Life's lesson it is.

You've just elevated your character and professionalism for keeping it under wraps. Good job.

Thanks

{{ DiscussionBoard.errors[1597685].message }}

jasonmorgan

14 years ago

how about: suck it up and drive on

the comment wasn't even that bad. the jesus freaks send my adult sites worse stuff then that.

Thanks

Signature

I'm all about that bass.

{{ DiscussionBoard.errors[1597719].message }}

Fernando Veloso

14 years ago

Ignore - Delete - Send a new broadcast - make more money.

Thanks

Signature

People make good money selling to the rich. But the rich got rich selling to the masses.

{{ DiscussionBoard.errors[1597783].message }}

kendrickyi

14 years ago

Thanks everybody!

Originally Posted by ash107

"Never wrestle with a pig. You both get dirty and only the pig enjoys it."

Stuff happens, people flame you, the more successful you are, the more it happens. Think of all the celebrities... hey, you're becoming a celebrity!

I know it hurts, you and I are real people. But somehow on the net, other people forget that. The best you can do is ignore it.
And I seriously doubt that the guy will bother to criticize you in public, most people are too lazy.

You can counter it with your own website with testimonials, etc so that if people search for you or your product, they'll see both sides of the story, with your side looking more professional.

Good luck, and congratulations on successfully building what appears to be a very responsive list

Wow I never thought of it like that pig illustration.

Originally Posted by Jvsnow01

Hi Kendrickyi,

Thank you for sharing this story with us.

What happened to you also happened to me, and it typically occurs when you least expect it, and so are unprepared.

Your experience, response and the replies from the other Warrior members will also help others that may encounter such negativity too.

Keep your chin up, and it's true that you've now entered the celebrity world

Jvsnow01.

Exactly. I didn't expect that to happen. Oh well. Now I know.

Originally Posted by ProductCreator

But yeah, I never get into a fight with anyone on the internet. You never know if they might hack you next, or even turn up on your door.

Lol. Very true. I don't like starting any beef.

Thanks

{{ DiscussionBoard.errors[1597818].message }}

Michael Formby

14 years ago

Here something intresting for you,

Why dont you email him back, and offer 1 month free coaching to him, were he can ask you questions and you will help him, see i always like to turn negativity into positive vibes.

That way when you help him, you can use him as a success story in your list and then he might even post a nice post on his blog about how you restored his faith in IM,

Because you have to remember im still a noobie but the amount of stuff ive bought and tried thats failed it does make you think all people do is cash in.

One guy whos list im on, sends me 2 emails a day trying to sell me stuff doesnt send one email with good quality free info im still on his list becuase i like emailing him back and saying 22 sales pitchs this week and not one bit of free info from you....

So maybe this is an option as the famous saying goes
"kill them with kindness"

Mikey

Thanks
1 reply

{{ DiscussionBoard.errors[1597828].message }}

kendrickyi

14 years ago

Originally Posted by lilmikey

Here something intresting for you,

Why dont you email him back, and offer 1 month free coaching to him, were he can ask you questions and you will help him, see i always like to turn negativity into positive vibes.

That way when you help him, you can use him as a success story in your list and then he might even post a nice post on his blog about how you restored his faith in IM,

Because you have to remember im still a noobie but the amount of stuff ive bought and tried thats failed it does make you think all people do is cash in.

One guy whos list im on, sends me 2 emails a day trying to sell me stuff doesnt send one email with good quality free info im still on his list becuase i like emailing him back and saying 22 sales pitchs this week and not one bit of free info from you....

So maybe this is an option as the famous saying goes
"kill them with kindness"

Mikey

That's a very good point, but I realize he might either be unteachable or stubborn so he's not really worth my time and I'd rather throw him out of my email list than spend time trying to convert/change him.

Still, you brought up a good point.

Thanks

{{ DiscussionBoard.errors[1597835].message }}

Neil Morgan

14 years ago

So maybe this is an option as the famous saying goes "kill them with kindness"

The problem with this approach is that many of them will accept it then request a refund anyway.

Sometimes, you just can't win no matter what you do. With experience you can often spot those scenarios before you invest too much time and can choose to draw the line and move on when YOU choose to do so.

Cheers,

Neil

Thanks

Signature

Easy email marketing automation without moving your lists.

{{ DiscussionBoard.errors[1597871].message }}

How do I handle such a (flame) comment?

Trending Topics

Been a while! Any of you Old Timers here?

How much does the rebranding affect CR ?

Are billboards still effective in driving customers?

Boat and Jet Ski Rentals...... Door Hangers Effective?

Clickbank low cost recurring