1and1 - did GoDaddy spoil me?

Hi Tiffany

I have used one and ona UK for many years and they are very good. But when you set up a new domain they do take their time - sometimes up to 48 hours.

When I use bluehost it is almosy immediate.

I'm sure they will come good for you

Hi Tiff,

They use to be really good about setup time, but this past year, I've had to wait over a couple of days a few times.

I don't know what their problem is, but I know their support stinks. No one speaks english either so it makes it tough to understand them.

As far as changing the DNS settings go, it easy peasy! You can click on DNS button in the toolbar of your admin area.

Just do your self a very big favor once you get in there. After you set your DNS, make sure you click the "check DNS" only after the initial setup. If not, it will be reset automatically, and you'll have to wait again.

There is a tiny arrow icon where a drop-down window appears if clicked. You can do things that way.

Hope this helps ...


Mary

In my view, 1&1 are the worst possible hosting company I have ever come accross. The company I do some stuff for hosts with them.

Everything to do with domains takes an absolute age . . .and their Philipino support is worse that awful . . .

Godaddy as been worked gr8 for me for past 6 yrs with negligible downtime, and i love all those easy install applications. Godaddy is the best, IMHO

I had a total nightmare with 1 and 1.

I had a couple domains expire that I wasn't using and they charged me for it. So I paid the fee and said I don't want this domain renewed anymore. Somehow that became a big headache so I said fine here is the money for the expired domains and delete them from my account.(about 4 domains).

They deleted every domain in my account.(including ones that had not expired yet. A couple which were quickly snapped up and listed for sale (and sold).

I just found godaddy to be more resonable and less anal when you don't want to renew anymore.

This should have been simple,but they made it such a big problem and then go and basically give all my domains away which were paid for. On top of that I still got billed for all the domains...

I have domains expire with godaddy, they try and bill and if I don't it expires...no problem. one and one done keeps billing you and as I found out is very aggravating to deal with.

I HATE 1and1... I have never had a good experience with them.

Yeah I just got the domain, but not hosting there. Hope that doesn't give me a headache!

* I was a 1 and 1 customer many years ago. You will soon discover that they have a very quirky way of doing things. You'll also discover that the wait time for any service is unusually long. I finally got fed up with them and closed my account.

I was also a 1&1 customer many years ago, before I knew better... I took advantage of their free domain offer but then canceled the account a few months later (or so I thought).

1&1 automatically sold my account to a collections agency 2 years later without my knowledge, no email, no phone call nothing. I thought this was canceled long ago...

The guy on the phone was yelling at me when I tried to tell him what happened. Seems that at the time there were over 2,000 accounts or so that were in the same boat as me.

They are terrible...

Mike Hill

PS. I don't know why more people wouldn't look into getting a reseller hosting account and just use it all yourself. I pay $497 a year and have a crap load of domains. I'll be going to a dedicated server soon.

Having your own reseller account is awesome... best customer support I've ever experienced and my domains get setup within 10 minutes

I register all my domains at 1and1. I love the free privacy for life and cheap domains ($6.99). They are slower than GoDaddy but it'll get done (you won't lose the domain). I normally get my first email around the 12 hour mark. Then the final email confirming the invoice arrives around the 24 hour mark.

Been using them for years and had no problems at all. But you do need patience and there isn't any phone support.

I have used 1and1 for a few years now, about 10 domains and have never had a problem they didn't solve on the phone.
When I had difficulty understanding or getting through to an "answerer", I just asked to speak to a supervisor and got to talk to a native English speaker. Asking to speak to a supervisor usually takes you from a heavily accented third world "text reader/page surfer" to an native English speaker with most companies in my experience, EXCECPT sometimes if you are call outside of normal business hours.

I am thinking about hostgator and a reseller account.

Geez I'm sticking with Godaddy after seeing this nightmarish thread. lol Y'all have me "scrrrrrrrd."

Tiff

1and1 is horrible and it is extremely difficult to cancel services or move domains. It takes AGES to get an answer to even the simplest question, which is why I left them (which was also a nightmare). In the end, I just let some domains go to keep my sanity.

I haven't hosted with them, but I pick my domains up with them. Easy to use and never had a problem. I even cancelled domains, which was a little different. You log into cancel.1and1.com and follow the instructions. Badabing badaboom.

Umm ... did anyone else get an email from them this morning about raising the prices of the dimains?

They went up twice this year. They are going up to $8.99 by Nov 3!


Mary

I had a similar deal with 1 & 1. I was trying to register some domains for an imminent launch and thought I'd give them a try.

It too 14 hrs to get my info and another 12 for them to register the domain names. 3 of which were gone by the time the got around to it.

Funny thing is, without the login information provided by these guys, you can't get back in and cancel the domains and they are on automatic renew.

They are a bad dream for me. But everyone has their own hosting stories. Don't they?

Thanks stallion:

I just tried to go to cancel.1and1.com. I couldn't remember my password, but not to worry, they'll email it to me. Oh wait, that email account is expired.

The 1and1 nightmare continues.

They did respond to an email with their phone contact info, so I'll be able to wake soon.

Stay. Away. From. 1and1. Unless you enjoy frustration.

I highly recommend NEVER using 1 and 1.

Huge company horrible hosting.

My clients who pay to use them have had to find new hosting because their hosting is so bad and terribly slow and their proprietary control panel sucks as well.

I tested them and my own conclusion is that only people who do not know better would use them ;-)

Though not long I have compiled a list of companies that I would not recommend people host with:

1and1
Godaddy
Hostgator
Dreamhost

Though most will not have issues with the latter two in the past they have some hidden policies that can destroy a business with higher resource needs. Not sure about the present but when I spoke with them and asked them the hard questions back when I was researching hosting companies to recommend they did not pass.

My own preferred solutions are:

www.theplanet.com
www.softlayer.com
www.aplus.net

Well I wasn't using them for hosting, I didn't think - I just registered a free .biz domain BUT I noticed I was charged $6 for it today anyway. ??

Uh, I'm confused. Will just go with Godaddy from now on. Not your fault, John - but it's scary how many people have had issues with them here, isn't it? I still appreciate you recommending it since it sounded like a great deal and you haven't had probs.
tiff

I registered a domain with them and setup a paypal agreement. Then I get an email saying they couldn't process the payment. The paypal balance was too low. I don't keep funds in paypal as a rule. So I set the backup source as my bank account. Now they are retrying. I'll see how this goes. Never had this issue with godaddy

Thanks y'all! I discovered godaddy has .info names for $0.99 too so I grabbed some of those.