Refunds are one thing but ...

Yea, not much you can say to that, other than to call him/her out on it. Ask why they requested a refund just minutes after downloading. Would be interesting to see his/her response.

Don't chew my head off here but I was wondering. Does clickbank want you to report such things as this to them? I know they say the remove accounts which do this excessive figure this guy must be doing it alot.

Yeah, the most important thing to remember is that if your offering truly possesses value, you'll always gain way more by offering some form of risk reversal than if you simply left it out of the sales process.

I have a friend who owns a brick and mortar retail operation and he's had people purchase, step outside and come in minutes later with the product now broken, asking for refunds because they weren't happy with it, or some other bogus reasoning.

You can never account for the crazies out there! Keep offering true value and you'll always win out.

Just time wasters..... I hate them, they buy and then ask for refund even though the product may be useful for them.

To me it sounds like your customer may well be a serial refunder and just wanted to steal your product. I find it ironic the number of people who think nothing of stealing an online product, but would never walk into a brick and mortar business and shop lift/steal a product.

But then again buyer remorse may have set in, right after pushing the purchase button. That happens to me. The sales page hit the emotional hot buttons and bingo! Purchase made. And I have asked for a refund, but when I do I make sure to delete the product from my hard drive. To me that is the only fair and honorable thing to do.

Another reason of course is the spouse walked in and slapped him up behind the head and told him to get a refund; if he wanted the benefits of the marriage bed.

Ken Leatherman

The Old Geezer

It is part of doing business. It happens to all of us.

busniess involve profit and losses which is inevitable

especially for info product business

so we whould focus on how to maximize profit and forget those losers

I doubt whether the guy want to enjoy the service sincerely.Or he will not refund in such a short time.To my luck,it hasn't happened on our business.Maybe it's just small probability event,and you don't know when you can encounter it.

That's the advantage of having your own merchant account. If you identify a serial refunder you can add them to your black list and not let them purchase any of your other products.

In all likelihood this *is* a bad apple.

However, I recently purchased a WSO and
it made some promises that sounded
enticing - so I bought it.

Within 10 minutes I'd downloaded the
product, realized it wasn't what was
suggested in the sales letter - had no
specific design for Internet marketers -
and does a fraction of what Mind Manager
does.

I requested a refund.

The product owner threw 10 kinds of a
tizzy fit, called me a scammer, etc, etc.

I'll throw darts at his face before I'd
consider doing business with him EVER
again.

So on occasion people really do buy
things that aren't what they thought
they were buying - and if you're going
to offer a guarantee then you can't
selectively get pissed off when someone
actually asks for their money back.

There are always exceptions and for me
this experience was a lesson learned as
a merchant - sometimes people do buy
things and realize it's really not what
they need.

All that aside, doing business online is
a great thing - and it comes with it's
fair share of bottom-of-the-barrell
douche bages living in Mom's and Dad's
basement expecting the world to throw
them a bone.

Get it - their life sucks. They're a part
of the 20% who cause 80% of the
problems. Cut them lose - put it out of
your head.
X

If you use DLGuard for your downloads you can ban him from ever purchasing from you again. It's pretty obvious he's nothing but a thief, but banning him prevents him from being a serial thief ... at least of your products.

On the download page I have a double opt-in to receive product updates.

After all that he signed up and confirmed to receive any new updates. So
maybe it wasn't the product that didn't meet his expectations but something
else.

Devil's advocate.... Did you promise a secret or something that wasn't met? Was it COMMON info?(so it was info he already knew) Was it a PLR product?(So he didn't know he already had it) Did you change its name?(So he didn't know he already had it) All these things are common and could be VERY valid reasons to refund within 2 minutes. I haven't done that yet but BELIEVE ME, I HAVE WANTED TO!

Steve