If you're not doing this, you're losing money unnecessarily.
And you won't believe how simple this is!
When you receive a refund request for a downloadable
product, contact the buyer and tell them that you're sorry
it didn't work out and you can process their refund right
You would be happy to offer an exchange instead of the
Give them a list of products that they can choose from
that may be related to their purchase at a price equal to,
or greater than, the price they've already spent.
I generally offer a product that is priced slightly greater
than their original purchase.
99% of the time, this saves the sale, makes the customer
happy and gives me an instant payraise (that adds
up at the end of the year) that I wouldn't have had
It's easy. It's simple. It costs you nothing but a few
minutes of your time to reply, respond, and send the
download link(s) to the customer for the exchange.
Note that I use this primarily with products sold via
PayPal. It's risky using this with Clickbank where
people can rip you off and not hold up their end of
the deal. But you don't have much to lose either
way when selling digital products.
If you want to use this in your business, here's a
sample email you can steal from me to use right
Hi [NAME] I'm sorry the product didn't work out for you. I can process your refund right away per my guarantee. But before I do, I would like to say that I appreciate your business and want to keep you as a happy customer. So I would like to ask if you would entertain an exchange instead of the refund? If you agree, I would be happy to offer an exchange for either of these quality products related to your purchase: URLHERE.com (Sells for $___) URLHERE.com (Sells for $___) URLHERE.com (Sells for $___) Please take a look at these options and let me know if the exchange is agreeable, and if so, which product you would like to access and I'll rush over the download details. Otherwise, confirm your wish for a refund and I'll take care of that promptly. Thank you, [YOUR NAME]
Give this a try right away and let me know if this helps!