SO.... How Dangerous is SINGLE OPT IN??

20 replies
I market via "hotlist" ---

which means, I collect the name and email BEFORE the person gets sent to the order page.. There name goes on my prospect list.

If they order, they are immediately brought onto the customer list.

If they do not order, Aweber emails them and ask why they left the order page.

I then offer them a discount for the product in a few days.

---

HOW risky is it to send emails to a list who hasn't double opted in? Is it easy to get banned from Aweber for 'spamming'?
#dangerous #opt #single
  • Profile picture of the author Dan C. Rinnert
    If you want my eMail address before I can even access the order page, I will be hesitant about buying from you.

    If you ask for my eMail address to send me free info, then turn around and use it to ask me why I left your order page, I'm going to hold you in the same high regard as a seedy used car salesman. Plus, it smacks of desperation. And it is spammy too.

    If you tell me upfront you want my eMail address so you can ask me why I didn't order, I'm going to have serious doubts about your belief in your own product, which will lead me to doubt it.

    I'm thinking there are flaws in your plan even before it reaches the point of risk assessment for using unconfirmed opt-in.
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  • Profile picture of the author The Oilman
    Hmm. Strange. Some of the larger internet companies in the world do this (Netflix, Match.com...)...

    And some of the larger internet marketers (Perry Belcher, Deiss, Kern, Joe Russell, Armand Morin, Brock Felt) do this too.

    I think its just smart.
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    • Profile picture of the author Dan C. Rinnert
      The ones I've seen offer a free report, a free course, a free trial, etc. in exchange for my eMail address. They're not just asking for my eMail for the "privilege" of seeing their order page.

      Admittedly, I've not seen all their sales pages, but I don't give out my eMail address just to see an order page. I'll leave and buy someone else's product.

      I don't recall anyone asking why I didn't buy. I've seen them say stuff like "If you haven't purchased... here's a deal...", etc. But, if someone sent me something as you've described: "...Aweber emails them and ask why they left the order page," I'd view that as desperate.

      I suppose it's all in how you do it, but my response was based on your description, which I took to mean that I'm surrendering my eMail address for no other "benefit" than to view your order page.
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      • Profile picture of the author Black Hat Cat
        Banned
        Originally Posted by Dan C. Rinnert View Post

        They're not just asking for my eMail for the "privilege" of seeing their order page.
        What a coincidence...neither is the OP. He's asking for the email as part of the buying process.
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        • Profile picture of the author Dan C. Rinnert
          Originally Posted by Black Hat Cat View Post

          Originally Posted by Dan C. Rinnert View Post

          They're not just asking for my eMail for the "privilege" of seeing their order page.
          What a coincidence...neither is the OP. He's asking for the email as part of the buying process.
          Again, my response was based on the OP's original description, where he clearly stated he collected the name and eMail address "BEFORE" sending them to the order page. He did not state that he collected the name and eMail address as the first part of the ordering process; only that he collected them before the order page. That implied to me that he was collecting the data prior to the customer seeing the order page, thus prior to the customer going through the ordering process, not as the first step of the ordering process.
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  • Profile picture of the author digigo
    you are doing fine.. you are sending an email as follow up to be helpful.. they may have tech difficulty in completing the order.. your email can be qualified as transactional I believe.. but if you want to sell them something else.. there might be a problem... up sell?? gray area..
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  • Profile picture of the author The Oilman
    Thanks Digigo. I realize its not illegal or spam, and Aweber has approved all of the stuff that I am doing (they looked into my account and helped me out).

    However, I am just wondering if I am at risk of too many people hitting the SPAM button on me or something.
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  • Profile picture of the author digigo
    if you pose your question like .."can I interest you with discount..." then you will be fine..

    risk of backslash is low in your case...
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  • Profile picture of the author KristiDaniels
    The CAN-SPAM act calls those emails transactional and exempts them from most of the requirements of the CAN-SPAM act.

    If you stay away from Aweber, GetResponse or any service that calls itself an autoresponder (a term used exclusively in the IM community which has a horrible email reputation... not as being spammers... but as just plain being obnoxious) and you aren't obnoxious yourself... then unconfirmed opt-in is actually the standard of practice within the larger online business community.

    The confirmed opt-in approach was actually designed by those who intended to be obnoxious but wanted to be able to prove the opt-in status of the subscriber so they could counter the inevitable spam complaint that resulted from them being obnoxious.

    Just treat your prospects and customers like the larger online business community and don't use autoresponder services and you can enjoy the privilege of using unconfirmed opt-in like everyone else does.

    If you need examples for how to treat your prospects and customers in a non-IM non-obnoxious manner, just go find the opt-in forms for any non-IM online business and opt-in. Watch their sales process.

    You'll generally have to find the opt-in form. Most online businesses don't focus on it. It is buried at the bottom of the page or something like that.
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  • Profile picture of the author The Oilman
    Well, Dan, they have to enter their email address anyway. And it just auto-populates it on the order page.

    Its just a nice way to reduce cart abandonment. Not to blast them with emails.
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    • Profile picture of the author magentawave
      All IM'ers do this for good reason. It puts your buyers on one list and your optin-to-get-a-free-whatever people on another list. I have been stupid and lazy for not implementing this a long time ago and find myself dreading having to create a "customer list" from my list of buyers from Clickbank now. I would DO THIS. There was a time that Clickbank was uncool with this so most people would set this up after Clickbank approved their product. Its the only sane approach I know of for creating a list of prospects and a list of buyers.

      Steve



      Originally Posted by The Oilman View Post

      Well, Dan, they have to enter their email address anyway. And it just auto-populates it on the order page.

      Its just a nice way to reduce cart abandonment. Not to blast them with emails.
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  • Profile picture of the author Audi0
    I would say it is not very risky at all just make sure your CAN-SPAM statement is at the bottom along with a remove link...you could also get a private mailing solution.
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  • Profile picture of the author Jimnopks
    Christi, you said, "If you stay away from Aweber, GetResponse or any service that calls itself an autoresponder"

    What are you using if not an autoresponder?

    Jim
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  • Profile picture of the author KristiDaniels
    IMers call Contact Management or Email Management systems "autoresponders."

    The wider online business community doesn't know what that word means.

    There is no consensus about what term to use for email management systems, but I've heard:

    Contact Management System
    Email Management System
    CAN-SPAM Compliance Module
    Email List Manager

    We don't really have a catch phrase in the wider online business community. We just use the words that describe what we are doing.

    If you use an "autoresponder" you will be lumped in with everyone else who uses that language... namely the IM community.

    Ironically there is another thread right here on the front page where a Warrior asked about that:

    http://www.warriorforum.com/main-int...nt-system.html
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  • Profile picture of the author ozduc
    Originally Posted by The Oilman View Post


    HOW risky is it to send emails to a list who hasn't double opted in? Is it easy to get banned from Aweber for 'spamming'?

    if Aweber looked into your account and helped you as you said, why would they ban you?
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  • Profile picture of the author MichaelHiles
    lol... I know billion dollar software and technology companies that require you to register on their "membership site" with an account prior to permitting a checkout. You can't see the "sales page" which is the terms and conditions of checking out without having an account and logging in. If you abandon the cart, they automatically send you an email asking if there was a technical problem or some issue that they can assist you with.

    But according to the Warrior Forum, major corporations are stupid and don't know how to market on the internet.
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    • Profile picture of the author Dan C. Rinnert
      Originally Posted by MichaelHiles View Post

      But according to the Warrior Forum, major corporations are stupid and don't know how to market on the internet.
      Maybe some warriors realize that there is no one-size-fits-all approach to marketing and what works for multi-million dollar corporations won't necessarily work for a small company and might, in fact, turn out badly.
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  • Profile picture of the author KristiDaniels
    Or maybe most Warrior are in a tiny little bubble and don't even realize what is being done by the rest of the online community.

    Much of the wider online business community has the same scale of business as the average full-time IMer ($100K/year or so). Sure some have 10 million, 100 million and even billion dollar businesses, but there are tens of thousands of online businesses in the $100K income range that you can look at if you think something doesn't apply to the scale of your business. It isn't a matter of scale. It is a matter of being in a self-imposed bubble.

    Obvious it isn't all Warriors since I am obviously a Warrior talking about things happening in the wider online business community and Michael obviously does as well. But the bubble effect is pervasive here. I was expecting a question like "If you don't use an autoresponder, what do you use?" because of that bubble effect.

    You can always be aware of what others are doing that works and decide if it is applicable to your business. Shutting out 99% of the online business world because they don't use IM lingo isn't helpful.
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    • Profile picture of the author MichaelHiles
      Originally Posted by KristiDaniels View Post

      Or maybe most Warrior are in a tiny little bubble and don't even realize what is being done by the rest of the online community.

      Much of the wider online business community has the same scale of business as the average full-time IMer ($100K/year or so). Sure some have 10 million, 100 million and even billion dollar businesses, but there are tens of thousands of online businesses in the $100K income range that you can look at if you think something doesn't apply to the scale of your business. It isn't a matter of scale. It is a matter of being in a self-imposed bubble.

      Obvious it isn't all Warriors since I am obviously a Warrior talking about things happening in the wider online business community and Michael obviously does as well. But the bubble effect is pervasive here. I was expecting a question like "If you don't use an autoresponder, what do you use?" because of that bubble effect.

      You can always be aware of what others are doing that works and decide if it is applicable to your business. Shutting out 99% of the online business world because they don't use IM lingo isn't helpful.
      It's actually been pretty constraining to spend any length of time at the Warrior Forum because of the MYOPIA. I've actually posted a couple of rants about the topic.

      But I also find that I am learning more being here -- not about internet marketing... hell I was one of the early players building lists and creating metrics in a time before search engines.

      No, I am learning about how technical awareness and information translates into entrepreneurial marketing motivations in a subset of fairly advanced users (I say users because there are more "user" types on WF than hardcore technical developers and pro horizontal technology marketers).

      The thing that technology has enabled is the condensation of product lifecycles. The internet has shortened it to weeks and months, so we get to observe business waves that a couple of decades ago, used to take years.

      That's why I kept coming back to Ted Levitt's original rant about marketing myopia from the late 1960s... wherein he felt like the traditional corporate marketing management was insular and myopic in its approach. His words are as true today in this market as they were back then in discussing railroad transportation.

      Yes, it's been interesting to observe over the last year, and out of all the true marketing gurus in the entire landscape, Seth Godin sits on top for good reason. He genuinely understands the transitional dynamic between technology adoption and business innovation - as evidenced in his own evolution in thinking.

      It's also so humorously ironic that he publishes books... with paper and ink... rofl

      The Warrior Forum reminds me the story of a mother and daughter making Christmas dinner for the rest of the family. The mother says to the daughter, "Slice off both ends before putting the ham into the pan."

      Curious to know why, she asks Mom, "Why do you want me to do that?"

      Mom says, "Well that's how your grandmother always taught me to do it, go ask her."

      So the daughter asks Grandma, "Why did you teach Mom to slice the ends off the ham before putting it into the pan?"

      Grandma replies, "Because that's how your great-grandmother taught me, go ask her."

      When the daughter asks Great Grandma, "Why did you teach Grandma to slice the ends off the ham before putting it into the pan?", Great Grandma replies...

      "Because when we were young, we were too poor to buy a pan large enough, so we had to cut the ends off to fit it into the one we had."

      The moral of the story is that people get taught things as a gospel without understanding why - it gets passed on from one person to the next, but the original purpose and intent no longer applies. The situation has changed many times over, but the approach grows more dogmatic. People continue preaching it as if it were some rule chiseled into Ol' Moses' tablets when he came off the mountain in Israel.
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  • Profile picture of the author Jesus Perez
    Originally Posted by The Oilman View Post

    HOW risky is it to send emails to a list who hasn't double opted in? Is it easy to get banned from Aweber for 'spamming'?
    What you're doing is very common and not very risky for most marketing companies. The risk involved has a lot more to do with your market and follow-up aggression. Not with the practice of "hotlisting" itself.

    Keep doing it and monitor your spam reports. If it gets bad, pull the plug and consider implementing your own mailserver.
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