You take What You Know For Granted
People don't know what a modem is or how it helps to get them on the Internet. They think they have wireless only because they have a modem in the house. They don't think they need to be connected - they don't have a card or a router and they wonder why they can't access the Internet.
It is amazing and a little disheartening that even the college kids who volunteer don't seem to understand or know anything about technology. I am always a little perturbed that these kids who are raised in a technologically advanced society don't know how to use their tools.
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