I was wondering your thoughts on this, as I have a feeling it's about to happen.
You have a customer order a product.
The customer asks for a refund - you give it to them.(access to the product is cut off)
The customer goes on their way, but decides to come back a couple months later to buy the same course from you again.
They then put in a second refund request for the same product.
Would you give it to them?
I don't really care about the money, it's mostly the principle of the matter. They already tried it once and were refunded. They know what they are getting into the second time, yet they bought it again.
Yes, I do offer a 30 day refund period. However, I feel like it should only apply to their first transaction since 30 days has long since past between the first transaction and the 2nd one.