Really need advice......

12 replies
I am having problems getting a refund from 30minutebacklinks.com. Here is what has happened:

I bought 30minutebacklinks on the 4th Jan. I was not happy with the videos. I was under the impression it was software when I bought it, don't know why, I was obviously mistaken. I was fine with just trying it out and seeing if it worked, but I came across a problem. My toolbar was not showing up on my webpage that I had created for it. So I sent emails asking why it wasn't showing, and they basically told me to 'watch the videos', which I did, but it didn't fix my problem. Then they told me to try a different browser (but its not much good is it if it doesn't work in one browser but does in the others). Anyway I tried a different browser, but it still didn't work. I asked for a refund around the 16th of Jan(as they have a 30 day money back guarantee), and they replied on the 18th Jan telling me that they only process refunds twice a month and that it could take days for me to receive my refund. So I waited until they got back to me which was on Feb 6th, they asked me what email address I used to pay through paypal, so I told them. I have sent them around 3 or 4 messages since then as I have not had a reply, and have still not received my refund.

Does anyone have any advice on what to do?

Thanks
#advice #refund
  • Profile picture of the author yst
    Have you tried annoying them with phone calls? Emails are really easy to ignore. Are you in the legal right too? If so, well, I think you can figure out the rest.
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    • Profile picture of the author kerri_makemoney
      Originally Posted by yst View Post

      Have you tried annoying them with phone calls? Emails are really easy to ignore. Are you in the legal right too? If so, well, I think you can figure out the rest.
      Yeah I have tried calling them but they don't answer. Plus I am in the UK, so I don't want to keep phoning them as it is costing too much.

      Well they clearly state that they offer a 30 day money back guarantee, so I guess that means I am in legal right. I still have all the emails as proof.
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      • Profile picture of the author yst
        Originally Posted by kerri_makemoney View Post

        Yeah I have tried calling them but they don't answer. Plus I am in the UK, so I don't want to keep phoning them as it is costing too much.

        Well they clearly state that they offer a 30 day money back guarantee, so I guess that means I am in legal right. I still have all the emails as proof.
        Now, this is a bit outside my experience but...I would suggest (i don't want to use the word threaten) to them that "your policy says X" and that if they don't honor it, you'll forward the information over to a police department and let them do it. And that you'll submit this information to as many consumer review websites as you can with email proof.
        Best of luck!
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        • Profile picture of the author kerri_makemoney
          Originally Posted by yst View Post

          Now, this is a bit outside my experience but...I would suggest (i don't want to use the word threaten) to them that "your policy says X" and that if they don't honor it, you'll forward the information over to a police department and let them do it. And that you'll submit this information to as many consumer review websites as you can with email proof.
          Best of luck!
          Yeah I will send them a message and state the facts and see if they still ignore me, thanks.
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  • Profile picture of the author Loren Woirhaye
    Let them know you are taking it up with PayPal.

    Send them an email with a subject line something like:
    "I'm escalating my refund through PayPal in 48 hours..."

    Then tell them that you've been patient and you've waited
    long enough and been nice.

    No merchant wants unhappy buyers talking trash about them
    to Paypal, so let them know that you'll be escalating the
    issue if you don't get some satisfaction within 48 hours.

    Then escalate with Paypal if they don't respond.
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    • Profile picture of the author kerri_makemoney
      Originally Posted by Loren Woirhaye View Post

      Let them know you are taking it up with PayPal.

      Send them an email with a subject line something like:
      "I'm escalating my refund through PayPal in 48 hours..."

      Then tell them that you've been patient and you've waited
      long enough and been nice.

      No merchant wants unhappy buyers talking trash about them
      to Paypal, so let them know that you'll be escalating the
      issue if you don't get some satisfaction within 48 hours.

      Then escalate with Paypal if they don't respond.
      Because it was purchased over 12 days ago I am not sure if Paypal will take any interest in it. Do you know if Paypal have a certain time limit for taking up things like this?

      Thanks
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  • Profile picture of the author AmyBrown
    PayPal Buyer Protection

    45 days and by my math you're very close.
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  • Profile picture of the author Loren Woirhaye
    What Amy said.


    I wouldn't threaten to go to the police. They won't be
    interested. Vendors mostly know the police aren't
    interested in these things. You go to the merchant
    account provider, or call your credit card company
    and have them run a chargeback.... in this case it's
    even simpler and I'll bet PayPal will refund your money
    with no hassle if you lodge a complaint. Just to be nice,
    tell the vendor you will go to Paypal, and if you don't
    get a satisfactory response, do what you said you
    would.
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    • Profile picture of the author yst
      Originally Posted by Loren Woirhaye View Post

      What Amy said.


      I wouldn't threaten to go to the police. They won't be
      interested. Vendors mostly know the police aren't
      interested in these things. You go to the merchant
      account provider, or call your credit card company
      and have them run a chargeback.... in this case it's
      even simpler and I'll bet PayPal will refund your money
      with no hassle if you lodge a complaint. Just to be nice,
      tell the vendor you will go to Paypal, and if you don't
      get a satisfactory response, do what you said you
      would.
      Thanks for the followup. Maybe I wasn't clear. The point was just to scare them........
      And your advice too might work (but just be prepared to deal with a lot of trouble). Best of luck.
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  • Profile picture of the author oneplusone
    You really needed to file a dispute within the 45 day period.

    If you file a dispute now, PayPal will just defer it unfortunately.

    From what you have said, they probably deliberately used delaying tactics as they know once the 45 day period is up you can't dispute the transaction.

    To be honest with you it is likely the money can't be recovered, chances are the seller will ignore any e-mails, threats etc until you get fed up with the situation.

    Maybe just consider it a learning experience and move on.
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    'If you hear a voice within you say "you cannot paint," then by all means paint and that voice will be silenced.' Vincent Van Gogh.
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    • Profile picture of the author netkid
      Kerri,

      I would not get bent out of shape yet. Even if the 45 day period has past, keep contacting Paypal. Get the attnetion of someone there, either by email or phone. If you show them a rough time frame in which you were not satisfied and attempted many times to get a refund, you can eventually "bend the ear" of Paypal. In other words "kill them with kindness" and understanding. I once had a similar situation with an online product that went past the "due date" and I successfully got credit back to my account.

      Patience and persistence will get you far in this situation. You start to get short, beligerant, and desparate, and you won't get anywhere.

      Try it!

      Hope that helps,

      Bruce
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