I bought 30minutebacklinks on the 4th Jan. I was not happy with the videos. I was under the impression it was software when I bought it, don't know why, I was obviously mistaken. I was fine with just trying it out and seeing if it worked, but I came across a problem. My toolbar was not showing up on my webpage that I had created for it. So I sent emails asking why it wasn't showing, and they basically told me to 'watch the videos', which I did, but it didn't fix my problem. Then they told me to try a different browser (but its not much good is it if it doesn't work in one browser but does in the others). Anyway I tried a different browser, but it still didn't work. I asked for a refund around the 16th of Jan(as they have a 30 day money back guarantee), and they replied on the 18th Jan telling me that they only process refunds twice a month and that it could take days for me to receive my refund. So I waited until they got back to me which was on Feb 6th, they asked me what email address I used to pay through paypal, so I told them. I have sent them around 3 or 4 messages since then as I have not had a reply, and have still not received my refund.
Does anyone have any advice on what to do?