Woman requests refund for a free product

That's AWESOME! How did you reply back to her?

She just gave you an opening to all kinds of replies

I would send her an empty envelope

Have her fill out a long "refund request" form. Be sure the request goes through multiple hoops, such as having to register at a help desk, open a ticket, etc.

Cheers,
Becky

My response was somewhat comical as that's my style.

Dear first name

I'm sorry you are unhappy with our product.

Here is your refund "e-mail@e-mail.com"

If you have any trouble retrieving your e-mail address refund simply copy and paste.

In the future when you ask for a refund you might want to check to see if you actually paid for the product first :-)

Have a great week
Brad

tell her, i think you went the wrong website LOL

If it was a serial refunder they must be doing so many purchases and opt ins and they completely lose track of what was paid for and what wasn't and just copy and paste their refund requests.

Riz

there's a possibility that she bought several products and
also downloaded yours within the day and somehow mixed it
all up.

Though I haven't refunded anything since I started buying
products, there are times when I mistake a purchase from
one vendor to the next specially if the purchase is just a
few minutes apart..

maybe that's what happened to the lady

All the best,

Wow, that is just mindblowing!

It makes you wonder who these people are and how they get through everyday life???????

GoGetta

Just think about how you would like to be treated by others and then reply to her if you choose to.

I would, in a short email, tell her nicely that she never paid for anything and if she does not like what she is reading then just delete that website that you gave her and move on.

Tal

Dumbing down? You should see some of the forums on hubpages. I think some of the responses were written by amoeba.

One never knows, I am in constant pain and on meds. (I think another member here sometimes buys things he doesn't remember buying, but due to drinking). In any case I usually don't make a habit of asking for a refund, even if it is 'not what I expected', (as what I expect is that after buying anything the entire process will be done for me, including the moving of the money the product will make me from Paypal to my account...) But I do sometimes don't have a vivid recall of buying the product and it is not because I am stupid. (Although I do feel that way sometimes )

haha, in my im career, ive never heard anything soo funny !

A few years ago I had a refund request for not placing a person's "advertisement" on my website. They sent numerous emails explaining that they had placed an ad, made payment and yet, couldnt see their ad listed. At one point they made a very colorful phone call to me.

I searched high and low for the ad, searched for their membership - couldnt find anything.

So I requested that they forward me the email confirmation they received when placing their ad.

Turns out it was placed on another site altogether - a competitors site. Idiots!

I might send her a check for a penny. The bank will prob charge her a dollar for processing. Well, knowing her, she will probably cash it in. This is almost as funny as the story of the man who wanted his dollar back from the lotto office because his ticket did not win.

I've also had similar experience to ramone where someone sent me a refund request of a product I've never even heard of before.

There was even once where I received an email demanding that I cancel their hosting account and refund them the money for both hosting and domain. At first I had thought they got the hosting and domain through one of my links, but later on it turns out they got their hosting from some host unknown to me and they thought the Internet was run by one single host/domain registrar - ME!

Let us know if she replied, Brad. It would be interesting to see her response if any

God help these people if they also drive a Toyota !!!

Interesting. I really like the refund given to her.

Whats more annoying than stupid emails are the ones where the person provides absolutey no information in order for you to be able to assist them. Ive lost count of how many emails Ive had like this....

"site not working"

What's sad is that she probably won't "get" that you're giving her her own email back...hurrr durrrr...

Ok this is a little, no more than a little bluefart......hahaha.(evil laugh)

1 Send her an email with a link to a page where she has to but her Paypal email address in so she can get the refund for the report she never paid for.

2. IFrrame the email submit box with an email submit CPA offer......that'll teach her a lesson

ATTENTION: This post was for humorous purposes only. PLEASE, NOBODY DO THIS.

PS Brad.....this is just a joke, I know you'd neber do this nor would I.

Speaking of mind reading, it reminded me of another case. Had an email asking what the site was about and what she was supposed to do there. Not knowing what site shes talking about, I replied asking about that.

Now the stupid thing is, instead of telling me, she spends the next couple of email demanding to know why I can't figure it out by myself from which site she came from and accusing me of not trying to help her and making her life difficult.

In the end I made a wild guess that she was referring to the support center because she mentioned "knowledgebase", which was correct. Would have saved both of us tons of frustrations if she had just say it out in the first place.

I really wonder what goes on in their heads sometimes.

Tell her that you have to charge her for the refund ...

Dear Brad:

Please issue a refund promptly for this WF post. It did not meet with my expectations.

Doesn't surprise me. Send her a check for $0.00, and charge a $5 processing fee.

Wow. Humanity never ceases to amaze me, apparently.

I'm mostly always for giving a refund but this one you should blatantly
refuse, but the irony here is that whether you give her or not she
would still get it--so in this case you're in a very strait position.

-Ray Edwards

Steve,

Could I have a refund just for typing "Steve"..........thanks, my paypal email is I'mAnIdiot [at] IdiotsRUs [dot] com

I find it never worth the time to completely hassle over anything or the huge back and forth. I would of just told her you processed the refund and hope to work with her again (which I wouldn't).

80/20 it all. I bet 80 percent of problems come from 20% of customers, or even 90/10 or 95/5. I try and always 80/20 everything possible to trim down the fat and keep streamlining, so I can spend less time dealing with things like that, and more time working on what I deem important!

-Safe Travels

Wait a minute, guys and gals.

That woman probably signs up for a lot of newsletters and pays for many products as well.

I think we need to cut her some slack. Not everyone's memory is as sharp as ours.

What day is it?

I meant to ask before about a refund request I made today.

I subscribed to a daily info service. The cost is just $2.50 per month.

I soon discovered that I did not really need the service so I stopped even opening the email. Now I get an auto pay for the second month.

I think to myself: Should I just accept the $2.50 loss or should I ask for a refund. I chose to ask for the refund.

What do you think?

Brad:

Next time someone does that, ask them for a receipt. Tell them, if they can produce such, you will give them double their money back.

Honestly I don't think social media is making people dumber....fact is the general public has always had members that were that dumb, social media though now gives those people a way to prove it.

There can be good reasons for people doing dumb things. As long as we treat the customer with respect and don't identify them, I think it's OK to share the dumb things they do with each other and give ourselves a chuckle.

I've never had a refund request for a free product, but I'll bet I've received some of the craziest emails you've ever seen. I even put together a free ebook called Crazy Emails composed of some of the many I've received just to highlight a few of the strangest ones...and of course to promote some of my stuff. Here's a "poem" called Feet...on the other Hand, from someone I nicknamed The Rancid Poet:

I named my right foot Silly Ted
The left one is Johnny O'Toole
You may think I'm out of my head
But you don't know what's cool

Your feet, on the other hand
Because they have no names
Must feel quite less than grand
And there's only you to blames

So name your feet if you would
And you will find peace of mind
Otherwise it will hurt--but good
When your feet kick your behind

This is mild compared to some of the strange emails I've received. I brought on some of this myself. I had one guy (or gal?) that would email me crazy stuff, and once I ran a couple of his emails in my newsletter to amuse my subscribers and show them the kind of things I have to deal with, and that inspired a few imitators to do the same. I'd attached the free book but it would probably be considered self-promotion since I mention some of my products in it.

This made laugh so I just registered with WF so I could tell you a true story!
(been lurking for ages!)

In the UK press a few years ago in the era of dial-up...

A guy rings computer helpline and complains about lack of internet access.
The helpline guy goes throught his script to no avail - nothing works.
Eventually helpline guy asks "is the PC connected to the phone-line?"
"I'm not sure if I can get a long enough cable ."
He had no phone and was calling from a public payphone at the end of the street...
True...

I'll post something more useful next time...

LOL This is a funny thread. I cannot believe the cheek of some people.

I woke up to a nice abusive email today from someone who is a serial refunder.
The email basically said I should "sell my house" and "I should clean toilets" just because I exposed this person as a serial refunder LOL.

I laughed, smiled then just deleted it.

Hi Brad,

As you're one of the good guys here, tell you what I'll do. I will send you the full amount of the refund to that particular customer. There is a small processing fee of $4.95 which you can send to my PayPal address. As soon as I receive it, I will forward the full amount of the refund.

To show I'm flexible, I'll make it even easier for you. If you prefer, you can subtract the amount of the refund from the $4.95 nefore you send it.

Another thought...

Perhaps when they asked for a refund, they also wanted you to take back the item. You know, somehow erase it from their computer.

You never know!

~Michael

I think she may have contacted you mistaking your services for a product she purchased from someone else or may have purchased other products from you and got confused. I seriously can't imagine anyone so dumb to request a refund for a free product.

All of your comments were funny. I agree that it is possible that medication or multiple purchases on the same day caused confusion, but at any rate, she should have double-checked before asking of you a refund on a free product. You handled the situation with charm, and I am glad you shared it with us it was definitely funny.

Yep, she could have been a serial refunder, or it could have been an honest mistake in that persons otherwise hectic day. Either way, it was pretty funny.

Hey,

Can I have a refund also? I didn't buy it, or order it. I didn't see it so I am not sure what it is but a refund would be good on the thing I don't know about.

Thanks for the good laugh Brad I can't wait till the day I put out my own products and get such a request.

thats pretty funny she asked for a refund cant believe that

the worlds going crazy!

Some people are not the brightest!

so many hilarious comments here, I'm getting a good laugh guys.

Sadly, this doesn't surprise me at all.

Ha Ha That really tickled me.

I can relate to this, working in customer support I get some really strange emails.

Got a 14 page (a4) email the other day from some guy moaning on about how he couldn't find work and could I help him out financially.

Sometimes I think that Internet Marketers aren't exactly innocent contributors to the dumbing down of society. The industry advocates article spinners or better, meaningless articles spun by article spinners to create exponentially even more meaningless articles to pollute the internet and live in perpetuity as a testament to the dumbing down of society.Create a blog with an auto blogger. Then make auto posts. Who cares if its a good article, I just want backlinks etc.,etc. Rinse and repeat.

The biggest laugh maybe that you took the time to respond to what may have been an auto generated request for a refund.

Is it possible the time is upon us that Internet Marketers are becoming a victim of their success or excesses? Your refund request may be less of an anomaly but a foreshadowing of things to come...

With all due respect Brad and I mean that. How did you know it was a woman? And if it was a man,would you have said, a Man asked for a refund or just someone.
Ok, I am literally running out of here now....
Grace

Dear Father Time: I hereby request a refund for the last 10 or so years of my life, as they have not been up to snuff. Dear Mother Nature: Refund requested. Please take back the 20 or so pounds I've gained and please while your at it, give me back my hair.

I hate it when Mother Nature and Father Time team up to kick my ass.....

So funny, this may be one of the most interesting post in Warrior forum...

I had a male warrior download a free WSO and almost instantly ask for a refund.

I replied by asking for the transaction number and a whole heap of things, but basically they dug themselves into a hole.

WOW! Now thats funny. How can you not realize you didn't pay for the report in the first place?

That was funny. I agree with the OP, attention span of people is coming down. That's why it has become more than important to keep things "to the point." This can be easily seen by the rise of platforms like Squidoo and Hubpages, or even Twitter.

Incidentally, the OP's suggestion of our diminishing attention span reminded me of the movie Idiocracy.

I do agree with the OP in that the society is seriously dumbing down. We're used to being spoon fed and, in many regards, we just dont need to put our brains to fire for daily routines... and that shows...

I would tell that woman to first purchase a item from me and then request a refund.
Then I would not give it to her hahahah dummy lol

the really sad part is it probably will happen AGAIN to you lol... Two days a go I had someone actually request a refund a full 15 min. BEFORE even ordering the product.

Sad part is with paypal it is very hard to fight things like this.

Hi guys

i had a similar problem with unwanted publicity on the wf.

A lady got a free copy of my ebay ebook that was an optin offer, then posted a thread on here saying she couldnt get in contact with me and i had run off with her money.

Though it was a well known freebie so people soon replied to her and asked her why she was asking for a refund!!!

kind regards


sam
X

I've had a customer dispute a PayPal purchase as 'Significantly Not as Described' because it didn't include something. That something was not ever included, nor mentioned anywhere in the WSO! That something has a cost of over $140 from the author and my WSO was $23....... wonder why it wasn't in there......

Sorry I wasn't reading your mind when you sent me your money?!?!!?

Oh wait, I don't read minds

:rolleyes:

I refund one customer a week even though they never asked for it. Why? I really like my customers.

Jeffery 100% :-)

Well that's incredible- and funny! I do think that all the latest technology is making people less intelligent. People should not spend all their free time on social networks and find something constructive to do

Either she is really dumb or thought she was "smart" enough to try to scam you out of some money.

You should charge her for the time she wasted....

Afterall in the IM world, Time=Money.....

Last time I heard that woman suffered from Amnesia... She forgot that the product was free....

... I think she is one of those people who buy cb products and when they get the materials, they request refund..

"I am sorry but I don't know what product you are referring to, I am a fireman".

OMG LOL hahahaha This is just so funny. I needed the laugh so thank you for posting this! LOL

I'm sure she got confused and it's easy to do that. I bought 4 products ten days ago and I found that 2 of them have no confirmation of purchase neither do they put a single detail in the paypal. To find out what they are, I wrote to the paypal address and got no replies (both). So I have to track back to which WSO was on in the last week and try to figure out.

I ordered a few articles from 2 parties about two months ago and I just got the articles from one party today. Trying to trace back where to email queries is not easy, believe me. These were not using paypal so i couldn't even get paypal to help.

Not all sellers are helpful so if you are adhoc buyer who buys a few at a time, it's easy to get confused especially if a seller sends you all over the place before you actually make the purchase.

You should have told her you would send her refund, but she would have to write her refund request by hand and have it notarized first lol.

How do you say ROFL and my sides are splitting? Cut it out! lol

You did offer her the free upgrade to your latest free offering, instead of the refund?

You want to make sure you satisfy her, because you never can tell how much free is worth.

btw, Would I be assuming right, she is using a free email address?

I like the "email address" refund ....

That's really funny!!

"They walk among us and breed" (not original but appropriate)
Lawrence