For the past month I have been trying to get in touch with several different companies in reguards to their services. And these are big companies such as Moneygram, Vending Comapnies, Locating companies, Gift Card Companies and many more companies. I will call and leave messages and send e-mails and do everything I can just to get a moment of someones time to talk about getting their service or seeing if their service will fit in with our company and it amazes me that no one ever answers the phone, returns a phone call or an e-mail. It is now 3:40 pm est as I write this and I just went through my list of 25 companies. Out of that list I actually talked to 2 human beings. One was just a receptionist and I am waiting for a call back. The second was some old guy who just didn't have a clue what was going on and the rest were either leaving messages or the number was no longer valid.
So being a friday maybe people leave early but not before 4 or 5 and you don't get brushed off or be told to wait for a company to call you back.
so my main question is is customer service dead and what are your thoughts on how people are running their businessess today.