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Commission Junction Question

by Arsenio
5 replies
Hi guys, first off I wanna say I love this forum, you guys really give our great advice. I'm a newbie and just got accepted to commission junctions, to test them I had a buddy of mine purchase web hosting through one of my affiliate links. However when I log into my CJ account the sale is not recorded.
Is there a certain time for a sale to register?
I'm starting to think CJ just stiffed me? Any help or advice on CJ would be greatly appreciated. Thank you
#commission #junction #question
  • Profile picture of the author Mrs S
    Well that doesn't sound good. Can you see the click on the stats? Maybe it takes a while for the company to tell CJ there was a sale.

    I'm not a big fan of CJ - I had some money sitting in there - not a lot mind - but because I hadn't made a sale in a while they closed my account and took the money with it!
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  • Profile picture of the author InternetMarketingIQ
    Yes there can be a delay in reporting. Typically you'll see the results in a couple of hours... generally no later than the next day.

    And it's pretty easy for CJ cookies to get "dropped". In fact about 1/3 of the Major Affiliate Network Cookies will be dropped.

    If you know the sale and it complies with the terms of the program you can always write the affiliate manager direct.

    A lot of hosting companies pay big commissions so they will let them sit in a que for awhile before they approve them. And if your friend bought the $7.95 one month special you may not get paid as some programs only pay out on yearly purchases.

    These guys get gamed a lot and they are not stupid.

    So there are a lot of questions that need to be answered before you jump to conclusions.

    I've been with CJ for more than 10 years now and I have always been paid. And their customer service is very slow... but if you write them they will eventually respond.
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    • Profile picture of the author Arsenio
      Thanks to all your responses, I got to the bottom of it by emailing the affiliate manager. Although the click registered the sale never did, I provided them with the details of the sale and once confirmed they added the commission manually.

      I'm a bit skeptical about promoting the hosting products though because although I new this sale happened, I don't even want to think about the amount that goes past the radar.

      I hope this doesn't happen to anyone else!
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  • Profile picture of the author Sylviane
    As soon as you notice any kind of problem, the best thing to do right away is to send them an email. There is a place where you can login and ask them a question through email. They will get back to you with answers.
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