All My Sites Lost..Someone Hacked My GoDaddy Account!!!

by Avdo
37 replies
Hello warriors,

something terrible happened to me today.. Someone compromised my godaddy account, and changed all my informations there, and changed my nameservers..
Now all my sites are down, and I can't access my godaddy account..
I received this email from them :


"Dear Valued GoDaddy.com, Inc. Customer:

This email confirms that you have modified information in your Account Settings for the following Customer Account:

xxxxxxxx
There will be a short duration while your request is pending update. During this time, details in your Account Settings will be temporarily unavailable."


What should I do now!! Anybody here had similar expirience?
I don't want just to wait for their response, it could be to long!

Any suggestions!?

Thanks

#account #godaddy #hacked #lostsomeone #sites
  • Profile picture of the author TammieJJ
    If you haven't already done so, call GoDaddy. You can easily prove that you're the owner of the account with them, and they can fix most anything very quickly.
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  • Profile picture of the author petelta
    call godaddy now! I've never had issues with their customer service. As long as you can prove who you are you should be fine.
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  • Profile picture of the author valerieSONORA
    Get on the phone with them ASAP before more damage can be done.
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  • Profile picture of the author Groovystar
    Call them immediately!!

    Just like the others said. Their customer service is great over the phone and they'll probably be able to identify the problem and fix it for you. But you have to act quickly.
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  • Profile picture of the author money2k
    Yeah call them. They will take care of it. I always recieved email confirmation when anything was changed with my account. Did you gat confirmation emails that your servers were changed. You should have.
    Sorry about what happened. That sucks
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  • Profile picture of the author Avdo
    Thank you guys..

    I'm going to call them immediately .. I'll let you know what's happening
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    • Profile picture of the author Kat Bartone
      Sounds like you may have fallen prey to a phishing scheme.

      ALERT: If you use the same password or login credentials for other stuff as you do godaddy, change them right away.

      For example: is your contact email address at godaddy a webmail address, such as gmail? Do you use the same access password? If so, check it NOW. And change it.

      Sometimes these things have a way of ballooning in unanticipated ways.
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  • Profile picture of the author Jesus Perez
    Usually it's not GoDaddy that gets hacked...it's usually your email account.

    Then they send all the domain transfer requests to the email account, approve them, delete them immediately, and transfer the domain away.

    Make sure your email account is using a different, complex password. It's the "key" to your identity on the internet.
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  • Profile picture of the author Sleaklight
    In the email you got where they inform you that your info was changed, there is info to contact them in case you didn't allow the changes. Your situation can be remedied, the damage done of name servers etc is what's going to take longer to get set. Good luck!
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  • Profile picture of the author seasoned
    I was going to say what others have said, but LOCK the domains TOO! If nothing else, it makes transfers more difficult.

    Steve
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  • Profile picture of the author Marhelper
    Yeah, make sure that you come up with a complex password ... do not forget to keep that info somewhere so you do not forget it.
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  • Profile picture of the author jacquic
    What's 'locking' domains, and how do you do it?

    ~ Jacqui

    Hope it is all sorted for you now, Avdo; you must have felt really sick.
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    • Profile picture of the author Dennis Gaskill
      Originally Posted by jacquic View Post

      What's 'locking' domains, and how do you do it?

      ~ Jacqui

      Hope it is all sorted for you now, Avdo; you must have felt really sick.
      Locking a domain means it can't be transferred or modified without confirmation from you. Makes it harder for someone to steal it, basically. Most registrars offer it.
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      Just when you think you've got it all figured out, someone changes the rules.

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      • Profile picture of the author Kat Bartone
        What's 'locking' domains, and how do you do it?
        You should see that option in your admin panel for each domain.
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  • Profile picture of the author AlTheGr8
    I was recently in a similar situation. Except in my case they didn't change my password and I was still able to get in, the only thing they did is changed my domains' name servers to point to their site (some small business selling dog toys). I was able to log in and change it back and then changed my password. I called GoDaddy just to inform them about this.
    In my case the password I was using for GD account was unique - not used on any other sites or services. The only thing that was kind of weird - I hadn't connected to that account in many months but I logged in about a day or two before hijacking happened. Also, when I logged in for the last time before hijacking I was connected to the Internet was using a 3G card from AT&T. Not sure if it's a coincidence but you never know.
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  • Profile picture of the author Avdo
    Hello warriors,

    Thank you all for your advices.. I just solved this problem, and my life is sweet again

    ufff..what a bitterness yesterday


    I called Godaddy's support as you advised me, and now I have access to my account again.. forwarding removed, and nameservers corrected..
    No other damage was done, except losing some two day traffic(I mean sales)..

    Anyway, what do you think, does a website where my domains was forwarded have anything to do with this issue, or they are just victims too??!!
    When I look at their site, they seam like a serious company, not some scamers ..
    Should I report them, and to who I report issues like this
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    • Profile picture of the author Hotel Manager
      Originally Posted by Avdo View Post

      Should I report them, and to who I report issues like this
      I suggest to not to do anything. Domains are alive now, just remember that everything is Rock And Roll.

      Peace.
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      • Profile picture of the author terryd
        Originally Posted by Hotel Manager View Post

        I suggest to not to do anything. Domains are alive now, just remember that everything is Rock And Roll.

        Peace.
        What??

        Someone hacks your Godaddy account and knowing changes your details and you suggest just doing nothing...........great advice.....not!!
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        • Profile picture of the author amujtabaa
          Originally Posted by terryd View Post

          What??

          Someone hacks your Godaddy account and knowing changes your details and you suggest just doing nothing...........great advice.....not!!
          But do you really know if they were the people who initiated the trouble. They might just be an innocent bystander. Example viruses that use your email to contact your address book and spread itself.
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          • Profile picture of the author terryd
            Originally Posted by amujtabaa View Post

            But do you really know if they were the people who initiated the trouble. They might just be an innocent bystander. Example viruses that use your email to contact your address book and spread itself.
            Yes but viruses or innocent bystanders don't manually login to your godaddy account , change your information and change your nameservers......think about it!!
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          • Profile picture of the author seasoned
            Originally Posted by amujtabaa View Post

            But do you really know if they were the people who initiated the trouble. They might just be an innocent bystander. Example viruses that use your email to contact your address book and spread itself.
            If they were "innocent" in that way with a car, they would be THROWN IN JAIL for receipt of stolen goods. It would be IMPOSSIBLE for them to not know they were STOLEN! What, you think the thief MAGICALLY knows someone who will buy them and dare to suggest transfer?

            BESIDES, that is a STUPID reason! They KNOW how they got them!

            Of course, the whole argument is DUMB anyway because let's say the thief COULD transfer them so magically. The THIEF'S information would be in the transfer info. If someone then got them from thr thief, the THIEF would get THAT transfer info.

            I guess an intermediary COULD be used to transfer from A to C, but that would be complicated and AGAIN subject C to the fact that they should have known and are GUILTY!

            Again, I say call godaddy immediately, get the domains back, and LOCK THEM!

            Steve
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        • Profile picture of the author Floyd Fisher
          Originally Posted by terryd View Post

          What??

          Someone hacks your Godaddy account and knowing changes your details and you suggest just doing nothing...........great advice.....not!!
          Sit down and take a chill pill.

          He may be right in this case.

          Here's the problem: more than likely, the people who did this are based overseas (my money is on them being out of Russia or China).

          The odds of the law punishing them are slim and none, and slim left town.

          You try suiing them, and you are almost guaranteed to shell out way more in legal fees than you originally lost in sales, or could hope to recover.

          You really need to think this through before charging off to go seek justice. Otherwise, you may find yourself biting off more than you can chew.

          Which ever way you choose, I wish you good luck and godspeed.
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          • Profile picture of the author terryd
            Originally Posted by Floyd Fisher View Post

            Sit down and take a chill pill.

            He may be right in this case.

            Here's the problem: more than likely, the people who did this are based overseas (my money is on them being out of Russia or China).

            The odds of the law punishing them are slim and none, and slim left town.

            You try suiing them, and you are almost guaranteed to shell out way more in legal fees than you originally lost in sales, or could hope to recover.

            You really need to think this through before charging off to go seek justice. Otherwise, you may find yourself biting off more than you can chew.

            Which ever way you choose, I wish you good luck and godspeed.
            Well personally I prefer not to roll over and take it up the backside obviously unlike some but if we all did that then these types of scumbags would get away with everything wouldn't they?

            Granted there probably is nothing that can be done as the chicken has flown the coop so to speak but at least it's worth a try....
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          • Profile picture of the author seasoned
            Originally Posted by Floyd Fisher View Post

            Sit down and take a chill pill.

            He may be right in this case.

            Here's the problem: more than likely, the people who did this are based overseas (my money is on them being out of Russia or China).

            The odds of the law punishing them are slim and none, and slim left town.

            You try suiing them, and you are almost guaranteed to shell out way more in legal fees than you originally lost in sales, or could hope to recover.

            You really need to think this through before charging off to go seek justice. Otherwise, you may find yourself biting off more than you can chew.

            Which ever way you choose, I wish you good luck and godspeed.
            ACTUALLY, the UDRP suggest arbitration. STILL, this should NOT need such things. WHO CARES if they are in china. I don't care if they are on NEPTUNE! verisign, ICANN, GODADDY are all in the U.S.! If it is .com, .net, .org, or any of many others, THEY are the ones you should talk to. They SHOULD have a paper trail. They should simply ask the recipients for PROOF that you recieved fair value in return. If you didn't, CASE CLOSED, and YOU get the domain.

            Steve
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  • Profile picture of the author krispy
    As other members said its best to call GoDaddy and tell them what happened
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  • Profile picture of the author Avdo
    I've sent an email to site owners, and now waiting on their response..
    Also I've reported it to Godaddy, and they will investigate that, and the possibility that they were innocent victims..
    I don't know, we'll see.. waiting for response now.. I'll post here when I get some feedback
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  • Profile picture of the author Floyd Fisher
    They have an 800 number, use it.
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  • Profile picture of the author lcombs
    I was hacked just last week.
    And, as per a previous post, it was through my email.
    They hacked all the sites containing free stuff i was emailing to my subscribers.
    They removed all my content and replaced with a little video saying "You've been hacked by "The General"
    I went into my ftp and removed their sh*t and re-published mine.
    I'm still a little nervous about it.

    I've been considering changing hosts anyway. So, I think I'm going to go ahead and move everything to Hostgator. I already have an account with them so it shouldn't be too difficult.

    Glad everything worked out for you Avdo.
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  • Profile picture of the author webricher
    Banned
    [DELETED]
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  • Profile picture of the author Hecman104
    wow.. sorry to hear that man.. im glad no harm was done

    time to go change my password..
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    • Profile picture of the author regr8
      Gotta change ur godaddy password regularly for safety measures, then. hackers nowadays !
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  • Profile picture of the author sbucciarel
    Banned
    Now that it is squared away, change your email and Godaddy passwords (if you haven't already) to very unique passwords. Glad it was taken care of by Godaddy.
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    • Profile picture of the author anthonyk
      Man I'm glad you got that taken care of! I just had
      my stuff hacked, so I know how you feel.
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      • Profile picture of the author Avdo
        Originally Posted by anthonyk View Post

        Man I'm glad you got that taken care of! I just had
        my stuff hacked, so I know how you feel.
        Anthony, I'm very very sorry to hear that..like you said, I know how you feel now.. it seams hackers don't mind working on weekend too..

        I hope you'll solve this fast and with no damage..
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  • Profile picture of the author biys01
    My thoughts on it are, would a reputable company REALLY hack an account and point name servers to their OWN site? I think not. so like Hotel Manager said do nothing, if anyone should take action it should be Godaddy they can see in server logs the ip of the perp let them sort it
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