Zero Clickbank sales the last 10 days

32 replies
I am used to the occasional 3 or 4 days in a row which are usually followed by a spike of MANY sales on ONE day - but i just had 10 days without a sale which slowly freaks me out.

My article volume which i put on ezine is still the same..and i see hops on my CB analytics...but seriously....anyone experiencing the same thing?

This is HIGHLY unusual - before i hardly/rarely had ONE day without sales and my sales are usually very consistent. But 10 days??????

G.
#clickbank #days #sales
  • Profile picture of the author SocialBookmarkPro
    Indeed, what you are stating is odd, and it is good that you are looking into the matter. With that said, strangers things have occurred, and I have not noticed any issues in my accounts, thus I do not believe that it is a network wide error.
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  • Profile picture of the author Derek Allen
    Clickbank is really starting to stink. I am not sure what the deal is but I have gone two weeks now without one sale. I have plenty of hops by no conversions. I am used to 4 to 5 sales every week with it but lately nothing.

    Wonder what's going on because these are the same products that get the 4 or 5 sales a week. I have changed nothing. It must be that time of year! LOL!!

    I am sure it will all work out. Clickbank is not my main source anyway!
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  • Profile picture of the author NikkiG
    Just one of those things. As you know it is a numbers game and maybe you're just getting a large string of duds out of the way and next month is going to kick butt.

    Panic mid April.
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    • Profile picture of the author nigepwilliams
      Probably the time of year, recession, and many other factors.

      Lots of people are chasing for new customers at the moment with lots of new products out there. How are your products looking in the ClickBank ratings? They going up or down? (Just a thought!)

      But you know what this business can be like!
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  • Profile picture of the author DPM70
    Well, I'm pretty green to all this but I was starting to see 3/4 sales a week consistently for the past couple of months. In the beginning, my first sale was ecstasy! Sporadic sales thereafter were amazing! Seeing 3 in a week was "YEAH - I'm on my way!" Now I've come to expect them - and when they don't come it kinda gets me down a bit.
    However, my first Clickbank cheque arrived today for 300 odd dollars and that made me smile

    Must stop checking my stats.....must stop checking my stats......

    Bought a couple of good domains today and off we jolly well go again!
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  • Profile picture of the author Midas3 Consulting
    Number of threads about this in the last week.

    There has been some serious card processing errors.

    Try running an order through yourself and see if you get a card error.
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  • Profile picture of the author MarkFreeman
    I have experienced many of these times ... really screws with your head and makes you doubt yourself.

    Dont though!

    If you are still getting traffic the sales will still keep coming ... just focus on getting MORE traffic and BETTER traffic.

    This wont stop the crazy rollercoaster but hopfully the low points wont be in the dirt
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  • Profile picture of the author 4success53
    Could it be a problem with your links? Is the server up?

    Just some ideas.
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  • Profile picture of the author garyv
    I've been doing this for over a decade, and I can tell you that there has always been a dip in sales usually from March until mid May or so. Just don't panic, and make sure that you are diversifying. Spread out to other niches, as well as other methods of gaining traffic. Don't put all of your eggs into the ezine basket.
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    • Profile picture of the author aaallday2010
      That's funny, another Warrior posted the same question a few days ago.

      I don't think the time of year has much to do with it. I mean, here in the states alot of people are getting their tax returns so there is definitely some extra cash in many people's pockets right about now.

      The worst time of year for me is November and December (for obvious reasons).

      It's really hard to say what's going on. Have you lost a super affiliate?

      I know recently I had a spike in visitors. I was getting about 300 to 400 extra visitors per day from one of my newer affiliates. But I noticed this affiliate was not generating any sales. Kind of odd because my site converts at a good 3% to 4%.

      So I checked my Google stats and found out that almost all of these visitors were coming from China. looks like this affiliate bought into one of those "10,000 Visitors to Your Site for $25" Scams.

      Anyway, I wouldn't worry about it too much. Just keep doin what you're doin and all will be fine.
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      • Profile picture of the author garyv
        Originally Posted by aaallday2010 View Post

        That's funny, another Warrior posted the same question a few days ago.

        I don't think the time of year has much to do with it. I mean, here in the states alot of people are getting their tax returns so there is definitely some extra cash in many people's pockets right about now.

        The worst time of year for me is November and December (for obvious reasons).

        It's really hard to say what's going on. Have you lost a super affiliate?

        I know recently I had a spike in visitors. I was getting about 300 to 400 extra visitors per day from one of my newer affiliates. But I noticed this affiliate was not generating any sales. Kind of odd because my site converts at a good 3% to 4%.

        So I checked my Google stats and found out that almost all of these visitors were coming from China. looks like this affiliate bought into one of those "10,000 Visitors to Your Site for $25" Scams.

        Anyway, I wouldn't worry about it too much. Just keep doin what you're doin and all will be fine.
        Time of year has very much to do w/ it. I've been doing this long enough to know that one of the few reliable constants is that there's a dip at this time of year for most e-products. It's happened every single year for me for the past 13 years of selling online. And yes it is tax season, but not everyone receives money back. In fact, the people w/ the most money usually have to pay in this time of year. People are also spending their money on other end of the fiscal year items that they can claim on their taxes.
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        • Profile picture of the author aaallday2010
          Originally Posted by garyv View Post

          Time of year has very much to do w/ it. I've been doing this long enough to know that one of the few reliable constants is that there's a dip at this time of year for most e-products. It's happened every single year for me for the past 13 years of selling online. And yes it is tax season, but not everyone receives money back. In fact, the people w/ the most money usually have to pay in this time of year. People are also spending their money on other end of the fiscal year items that they can claim on their taxes.
          Oh no, don't get me wrong. Time of the year does play a role, I agree 100%, but to go 10 days without a sale is obvious that there's more to it than just the time of year.

          There are many factors to consider other than shrugging it off as just that time of year.
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          • Profile picture of the author garyv
            Originally Posted by aaallday2010 View Post

            Oh no, don't get me wrong. Time of the year does play a role, I agree 100%, but to go 10 days without a sale is obvious that there's more to it than just the time of year.

            There are many factors to consider other than shrugging it off as just that time of year.
            That's true, I was just throwing that one out there as a factor.

            One other thing to consider is that google is in the middle of a major algorithm change. The way sites are ranked in their search engine has been all over the place for the last week or so. Once that settles down a bit, it will get easier to rank again.
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            • Profile picture of the author aaallday2010
              Originally Posted by garyv View Post

              That's true, I was just throwing that one out there as a factor.

              One other thing to consider is that google is in the middle of a major algorithm change. The way sites are ranked in their search engine has been all over the place for the last week or so. Once that settles down a bit, it will get easier to rank again.
              Really? I had no idea. I'm glad you mentioned that. That could definitely be a MAJOR factor.

              Actually, that probably explains a lot of things now that I think about it. We'll just have to wait and see I guess.

              Thanks for the info Gary.
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            • Profile picture of the author LauriS
              Originally Posted by garyv View Post

              That's true, I was just throwing that one out there as a factor.

              One other thing to consider is that google is in the middle of a major algorithm change. The way sites are ranked in their search engine has been all over the place for the last week or so. Once that settles down a bit, it will get easier to rank again.
              Hi There!

              How do you know this? Certainly not questioning or doubting, but super curious how anyone would know what Google is up to.

              Thank you for the heads up, tho!

              Lauri
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              • Profile picture of the author garyv
                Originally Posted by LauriS View Post

                Hi There!

                How do you know this? Certainly not questioning or doubting, but super curious how anyone would know what Google is up to.

                Thank you for the heads up, tho!

                Lauri
                Hi, It's no real secret. It has been in the tech news for several months. The newest algorithm is called Caffeine and is supposed to be a big change. Here's an article on it:

                Google Caffeine 'Inside Hood' Changes Highly Visible Outside the Hood
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  • Profile picture of the author Dennis Gaskill
    I logged in to check the latest sale (from today) of one of my own products and there is no affiliate listed as receiving credit for the sale, but an affiliate commission was taken out.

    So the question is, the affiliate commission was taken out, but did anyone get it?
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  • Profile picture of the author ZerosToHero
    This is frustrating but you'll get through it. If you're relying on this income that's when it gets really hard. I've seen up and downs and luckily the ups outnumber the downs.
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    • Profile picture of the author alextsui
      I think I can shed some light on this issue of decreasing sales. If you have a lot of international customers, Clickbank itself could be stopping them from ordering even though they are trying to buy from you!

      Yes, Clickbank is the culprit!

      I'm not joking and I am living proof of this. I'm in Malaysia and previously I was able to buy anything from Clickbank with my credit or debit cards with no problems.

      Then some time middle of last year, I began getting a funny error message "We are unable to process your order" when I tried to order. I thought maybe it was my card. I checked with my debit card bank. My card was perfectly okay with enough funds.

      I tried again and again to order at different times with no success. Finally I contacted Clickbank and asked them about the problem.

      Here is the exact reply that I got from Clickbank:
      -----------------------------------------------------------------------

      Thank you for your inquiry. We recommend contacting your credit card company first to determine if there is an issue with the provider that can be resolved. If your credit card company denies declining any charge, then your card was declined by our risk management system. This is a separate authorization system, so we cannot provide any information regarding the decline. You may try using a different credit card or allowing 24-48 hours to lapse before making another attempt.

      Unfortunately, ClickBank cannot override any decline or process transactions manually. We realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both us and our clients. It's better that we err on the side of caution, rather than risk facilitating counterfeit transactions. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involved. We do our best to protect our clients from this."

      -------------------------------------------------------------------

      That's the exact text copied from their email reply (the bolded words are my own emphasis).

      They have a "risk management system" in place which I believe filter out customers based purely on their countries. This is my own opinion but I think that is the reason why they are declining my perfectly valid card which has no problems with Paypal and other systems like 2Checkout.

      My country Malaysia is notorious for credit card fraud and I've read many forum posts of Malaysians not being able to order on Clickbank. It's inconvenient but I've had to contact product owners directly to allow me to pay through Paypal.

      Due to such strict but inaccurate blocking by Clickbank, I believe you could be losing a big chunk of your foreign business if you're only using Clickbank as your payment processor. I would advise all internet marketers to also include alternative payment methods such as Paypal or 2Checkout.

      Regards,
      Alex
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      • Profile picture of the author opiel
        I am not a ClickBank affiliate but my sales were about 50% down during last 10 ~ 12 days. They seem to be back to normal level today.
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      • Profile picture of the author Jay F
        Originally Posted by alextsui View Post

        They have a "risk management system" in place which I believe filter out customers based purely on their countries. This is my own opinion but I think that is the reason why they are declining my perfectly valid card which has no problems with Paypal and other systems like 2Checkout.

        My country Malaysia is notorious for credit card fraud and I've read many forum posts of Malaysians not being able to order on Clickbank. It's inconvenient but I've had to contact product owners directly to allow me to pay through Paypal.

        Due to such strict but inaccurate blocking by Clickbank, I believe you could be losing a big chunk of your foreign business if you're only using Clickbank as your payment processor. I would advise all internet marketers to also include alternative payment methods such as Paypal or 2Checkout.

        Regards,
        Alex
        I used to work for a company that did credit card processing. And, it is true that just about all large companies that process credit cards have a risk management team. We certainly had a black list of countries, even a black list of issuers. For example, Capitol One cards got a higher risk score than cards from Chase.

        So, it is certainly possible that ClickBank may have started using a new scoring system that is much more strict than prior scoring.
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      • Profile picture of the author Platinum Matt
        Originally Posted by alextsui View Post

        I think I can shed some light on this issue of decreasing sales. If you have a lot of international customers, Clickbank itself could be stopping them from ordering even though they are trying to buy from you!

        Yes, Clickbank is the culprit!

        I'm not joking and I am living proof of this. I'm in Malaysia and previously I was able to buy anything from Clickbank with my credit or debit cards with no problems.

        Then some time middle of last year, I began getting a funny error message "We are unable to process your order" when I tried to order. I thought maybe it was my card. I checked with my debit card bank. My card was perfectly okay with enough funds.

        I tried again and again to order at different times with no success. Finally I contacted Clickbank and asked them about the problem.

        Here is the exact reply that I got from Clickbank:
        -----------------------------------------------------------------------

        Thank you for your inquiry. We recommend contacting your credit card company first to determine if there is an issue with the provider that can be resolved. If your credit card company denies declining any charge, then your card was declined by our risk management system. This is a separate authorization system, so we cannot provide any information regarding the decline. You may try using a different credit card or allowing 24-48 hours to lapse before making another attempt.

        Unfortunately, ClickBank cannot override any decline or process transactions manually. We realize this can be frustrating, but accepting credit cards over the Internet is a dangerous business for both us and our clients. It's better that we err on the side of caution, rather than risk facilitating counterfeit transactions. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly to everyone involved. We do our best to protect our clients from this."

        -------------------------------------------------------------------

        That's the exact text copied from their email reply (the bolded words are my own emphasis).

        They have a "risk management system" in place which I believe filter out customers based purely on their countries. This is my own opinion but I think that is the reason why they are declining my perfectly valid card which has no problems with Paypal and other systems like 2Checkout.

        My country Malaysia is notorious for credit card fraud and I've read many forum posts of Malaysians not being able to order on Clickbank. It's inconvenient but I've had to contact product owners directly to allow me to pay through Paypal.

        Due to such strict but inaccurate blocking by Clickbank, I believe you could be losing a big chunk of your foreign business if you're only using Clickbank as your payment processor. I would advise all internet marketers to also include alternative payment methods such as Paypal or 2Checkout.

        Regards,
        Alex
        First time I've seen CB admit scrubbing. They denied it to me once so it's good to see. EVERY processor has to scrub.

        I think at certain times CB run into chargeback problems across their network of vendors sites and to manage the fraud risk they increase scrubbing until the end of the "period" where it returns to normal.

        Let's hope it is this and the period of time ends soon and things get back to normal for everybody. Just wish they'd give more information out if this is the case.
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  • Profile picture of the author pavionjsl
    233 HOPS YESTERDAY 0 Impressions, no sales yesterday. Weird.
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  • Profile picture of the author Doug Olson
    I had problem with clickbank 2 months ago. I had 20 order form impressions but still made no sales what's up with that?
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  • Profile picture of the author avandrunen
    I haven't been doing much promoting but I have been having the same issues,

    I should have seen at least a sale or 2 over the last while and nothing...making me rethink them as my product source.
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  • Profile picture of the author entrepreneurjay
    Mine are down too lately I hope things pick up back to normal.
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  • Profile picture of the author tonyaphx
    My sales have been down a little two lately I think it is just that time of year things will pick up, I am just doing more things to get more traffic to make up for the slow sales.
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    • Profile picture of the author rainyclayday
      My hops are up and yet my sales have been nonexistent the past 2 weeks. This is not the norm for me at all, so I have been a bit concerned. I can't even remember the last time my sales have been this low. Really annoying! But what can ya do. At least I have other income.
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      • Profile picture of the author redrossero
        Do what I did: change your links to other networks.
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  • Profile picture of the author EvcRo
    It's true that past 7 days things are very bad with clickbank and it's only their fault, they screw something badly. Yes, i know it's their fault, i don't need to check my hop links, traffic sources, etc.

    Time to switch to other affiliate platforms , to many people complaining and pointing at different screw-ups.

    There is something very fishy going on at cb.
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  • Profile picture of the author badboy_Nick
    The problem with organic traffic is that it's much more difficult to measure than PPC. If you were running PPC you could easily run a quick report/analysis and voila, you know why. But if you got 3-4 sales per day and now nothing, I suspect your merchant has done something to his page. I'm 100% sure there's a technical glitch somewhere, either on your end or your merchants end. Drop him an email or do a test purchase to see if its still working as it should.
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