Latest Clickbank 'data' problem

by 7 replies
9
Yesterday I noticed that Clickbank wasn't reporting 'hops' and the status indicator was saying that the data was delayed.

This morning I look, and the status indicator on the analytics page is now stating that the data is incomplete since March 11?????

I've been getting orders through, but.....

- if hops data is not being processed correctly,... well let your mind wander a bit and see if it goes the same direction as mine...


Talltom
#main internet marketing discussion forum #clickbank #data #latest #problem
  • I have the same problem
    • [1] reply
    • Yep...that is what ticked me off about the canned response that I got from my query to CB support...

      Sent: Saturday, March 13, 2010 1:09 PM
      Subject: Other
      Questions:
      Some other affiliates and I have noticed a major slump in sales and also some discrepancies in hop and order form impressions lately. Could you check on this for us?
      For instance, I started testing my hoplinks just to make sure that everything was working ok and when I reach the order page I do see my affiliate id at the bottom of the page. Of course, in the analytics I have seen that for one product the order page impression didn't show up and for another the order page impression showed up but the hop didn't. It just seems very strange and it is making other affiliates wonder what is going on.
      Any help would be appreciated
      Regards,

      +++++++++++++++++++

      Response:

      Mon, Mar 15, 2010 at 2:10 PM
      Hello,
      Thank you for your inquiry! Please keep in mind that the Analytics page is not automatically updated. Analytics is usually updated every two hours with any new hop or sale data that occurred since the last update. When hop traffic is especially heavy, the Analytics updates can take some time to catch up to real-time reporting. Depending on the amount of information received the Analytics page can be updated as few times as once per 24 hour period, though this is a rare occurrence.
      Please let me know if you have any other questions or concerns.
      Best regards,

      +++++++++++++++++
      Of course, CB will say that the analytics and orders are not tied or they'll try to put some sort of spin on it but think about it. Why do you think that they have as part of their TOS or whatever that their tracking has the final say so on who gets paid what.

      When the system works it works great. I have no bones about it and I have made good money from CB. And I also understand that they're running a business and it would hurt their reputation to admit that things got screwed up and people missed out on commissions...AND that the burden of proof is on the affiliate etc, etc, etc....I just find it frustrating. That's all.
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    Latest Clickbank 'data' problem

    Yesterday I noticed that Clickbank wasn't reporting 'hops' and the status indicator was saying that the data was delayed. This morning I look, and the status indicator on the analytics page is now stating that the data is incomplete since March 11?????