Is using a Gmail Email address unprofessional?

by condra
54 replies
For a long time, things like hotmail email accounts gave a bad impression of online businesses, but I'm seeing more and more "professional" websites using Gmail email addresses, rather than @theirwebsite

I'm wondering what people think of this? Have the rules changed since Gmail has become so ubiquitous? (and so damned good)
#address #email #gmail #unprofessional
  • Profile picture of the author Wham
    I think any free email service looks unprofessional, I don't see any difference professionally between gmail, hotmail, or yahoo. i think its always better to take the extra step and use your domains email.
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    • Profile picture of the author Oscar D
      Originally Posted by Wham View Post

      I think any free email service looks unprofessional, I don't see any difference professionally between gmail, hotmail, or yahoo. i think its always better to take the extra step and use your domains email.
      I agree, if you have a website and domain then why not use that for an email and brand yourself, it can't hurt
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  • Profile picture of the author TheKeys
    Same Wham.

    I think that @gmail.com, @yahoo.com, @yahoo.com and other free services look unprofessional as well.
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    • Profile picture of the author Arivin90
      Use your domain to be email address, so it look professional.
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  • Profile picture of the author fasteasysuccess
    I agree with wham-if your company is one person or thousand, you want to be perceived as a business not just some guy with an email address. I would get that going.
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    • Profile picture of the author condra
      Thanks for your replies guys. Looks like I'll have to go digging in my new domain control panel!
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    • Profile picture of the author arttse
      I believe if you are going to use a domain email make sure you have a professional looking website...otherwise you might as well use a hotmail/yahoo/gmail - as it will have the same effect.
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  • When I see these email addresses used (gmail etc..) I most always assume they are spam and delete them. If I see the contact on a website as not containing the domain I don't bother sticking around. I feel if they do not feel comfortable about using their domain email then they must have something to hide or are fly by nighters that will soon be gone. No matter how great the offer or testimonials I always lose trust with them..

    my 2 cents
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  • Profile picture of the author rondo
    Well I prefer to use gmail over anything else.
    If you're worried that it looks unprofessional you can always forward your other email addresses through it.

    Andrew
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  • Profile picture of the author James Foster
    I think in the IM world a Gmail is fine. We all know what it is and use it all the time.

    If you're dealing with offline clients, then you'd want to have a domain email.
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    • Profile picture of the author Aj Wilson
      Well it all depends what you're trying to achieve?


      If you want to "look" professional, then of course email@yourdomain.com
      "looks" far more professional than a free email account.

      However,

      If you're in direct response... you may favor "results", rather than "looks"?

      Sometimes this helps adding that "personal touch" feeling
      where you can build more trust & rapport with your audience.

      Especially when they feel you are a real, "contactable" person.

      So if you're target audience responds better to an email@gmail.com
      email, then you gota go with what works best for you.

      Here's a simple Gmail Trick you might like to implement
      in all the online web businesses you build.
      • Create your site
      • Create a gmail account (related to your domain).
      • In cPanel Click "Email Forwarders"
      • Create all your domain email addresses and forward them ALL to your Gmail account.

        i.e.

        - aj@domain.com
        - support@domain.com
        - payments@domain.com
        - admin@domain.com
        - whatever@domain.com
      • Go into your gmail account & Click "Settings".
        - Click "Accounts and Imports"
        - Click "Send Mail From Another Address"
        - Do this verification process for ALL your domain emails
      • Now Check the box below

        - "When receiving a message:"
        Reply from the same address the message was sent to"
      • Now go to 'Forwarding and POP/IMAP"
        - Check the box "Forward a copy of incoming mail to"
        - add your MAIN email address, and "keep a copy".

        Or, leave it as is, if you're going to use this gmail account
        for logging in and replying directly.

      Here's what this will do and
      how it will streamline your business...


      Basically, any email sent to any email@yourdomain.com email addresses
      will be forwarded to your Gmail address.

      You can "reply from same address" directly from your gmail account
      i.e. aj@domain.com >> aj@gmail.com

      However, you can "Reply as" aj@domain.com

      There's also a drop down menu so you can "Reply From"
      ANY verified email address you choose.

      This Saves LOTS of time, no more logging into separate email addresses.
      It's under ONE account.

      This is handy if you have 20 differrent internet businesses,
      you can send and reply from just ONE Gmail account.

      Gmail also has Unlimited* Storage, so you never have to worry about
      "Full Inboxes", etc.

      They Also have great spam filters.

      and when it comes time to sell any of your internet businesses,
      you can sell the gmail account as well. (or simple create another one
      with all the forwarders etc) for the new buyer...

      without losing any of your emails.

      Hope this helps, all the best.

      - aj
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      • Profile picture of the author Mrs S
        Originally Posted by Aj Wilson View Post

        [B][COLOR="Navy"]

        Here's a simple Gmail Trick you might like to implement
        in all the online web businesses you build.



        - aj
        Thanks for sharing these steps - I forward all my domains to gmail but hadn't taken the time to work out how to reply from the same address.
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      • Profile picture of the author Spoiledtoo
        Originally Posted by Aj Wilson View Post

        Well it all depends what you're trying to achieve?


        However,

        If you're in direct response... you may favor "results", rather than "looks"?

        Sometimes this helps adding that "personal touch" feeling
        where you can build more trust & rapport with your audience.

        Especially when they feel you are a real, "contactable" person.

        So if you're target audience responds better to an email@gmaildotcom
        email, then you gota go with what works best for you.


        - aj
        Sorry I had to delete all email addresses from the quote as I don't have enough posts.

        I forgot all about this. This is actually a terrific tool. I agree that it can get awfully complicated trying to reach each domain email account and most of the time they are as nice to use as gmail and don't carry all the nifty features gmail offers.

        I also agree that gmail came around at a better time reputationwise versus hotmail's, yahoo's, aol's as a bit more "acceptable". I prefer using gmail over the other ones and especially if I'm on the road, itegrates with the calendar and other great features all in one place.

        What a great question!


        Good luck.
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  • Profile picture of the author PaulaC
    I have to agree that when I see Yahoo or Gmail accounts that I just assume they are spammers. It's not necessarily the case of course but that's just the feeling I get when I see them.
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  • Profile picture of the author Glenellis
    Since I deal in trading software (which gets technical if done right) I always expect to see a domain based email address. When I don't, I question the parties using GMail, Hotmail, etc. It doesn't take a tech genius to set up a domain based email, so using a free mail account creates instant questions as to their tech competence.
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  • I think this is a matter of preference and opinion. I personally think that if a person is doing business online and wants to be taken seriously and respected, then he/she needs a professional email. However, there are people that really are not picky and do not mind reading an offer from a FREE email provider. In my opinion I disregard them and they go straight to the TRASH folder...
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    • Profile picture of the author Jeff Henshaw
      Well I prefer to use gmail over anything else.
      If you're worried that it looks unprofessional you can always forward your other email addresses through it.
      I agree 100%. You can select either of the two options mentioned above. Use your .com (or whatever domain) email and link it, or use a similar and related name with a direct gmail account.

      I rent holiday property outside of my own country and I am amazed at the number of agents and travel promoters that use a gmail address.

      Perhaps we, as Internet Marketers are over concerned about about spam and scam emails - hell, not surprising with the amount that most of us receive.

      Personally, I have no problem using a gmail address, but the same does not apply to many other free email account providers.

      Just my thoughts,

      Jeff.
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      • Profile picture of the author condra
        Originally Posted by Jeff Henshaw View Post

        Personally, I have no problem using a gmail address, but the same does not apply to many other free email account providers.
        This was partly my initial point. I don't think Gmail sets off alarm bells like other free email providers, because for one, it has become so common, and also because it is so darned good.
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        • Profile picture of the author condra
          Wow this thread has proven to be really interesting. Thanks again everyone!
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          • Profile picture of the author MarkAnderson
            Originally Posted by condra View Post

            Wow this thread has proven to be really interesting. Thanks again everyone!
            It always happens when it's doing right thing.
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  • Profile picture of the author Epicurus
    In terms of customer support emails for example, I think it matters more about the quality of the reply rather than where it is coming from.

    If a customer gets a good customer experience then I don't think it matters to them if it's a free account or not.
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    • Profile picture of the author Monika Mundell
      I use Gmail as my main business email for many reasons; first off, it allows me to import all my other email addys without any issues. I also think that since Google is a widely respected and known domain, using Gmail is not hurting my business, nor is it turning my clients away.

      Compared to a Yahoo inbox, Gmail alows me to collaborate with my team all from the one spot without having to login to dozens of other accounts and makes my day so much easier. Yahoo on the other hand is spammy just looking at it with countless crappy flashing banner ads and what not. Definitely not business material.

      In the end, it matters more to be professional in your email communication. Using fast responses and getting back to people within 24 hours matters more than worrying about a domain branded email and never replying to your queries - and believe me, I've seen plenty of that.

      Monika
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  • Profile picture of the author mooloo
    Agreed, use your domain as your e-mail address, thats not to say you can't make it so you can access your domain e-mail address through gmail right?
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    • Profile picture of the author condra
      Thanks again for all your replies. I always use the same domain/hosting company (Blacknight). Their service is fantastic in many ways, but their email sucks bad!

      AJ Wilson- Thanks for your forwarding suggestion. I'll definitely look into that. Gmail really just is a joy to use.
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  • Profile picture of the author Raydal
    I've taught this myself and written about it in one of my earlier
    ebooks but I think the perception by free email accounts is not
    as damaging as it one was. In other words, having you email
    address attached to your domain is not going to tip the
    balance in your favor in any major way.

    People are so accustomed to emailing that they hardly look
    at your address anymore.

    -Ray Edwards
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    • Profile picture of the author condra
      Originally Posted by Raydal View Post

      I've taught this myself and written about it in one of my earlier
      ebooks but I think the perception by free email accounts is not
      as damaging as it one was. In other words, having you email
      address attached to your domain is not going to tip the
      balance in your favor in any major way.

      People are so accustomed to emailing that they hardly look
      at your address anymore.

      -Ray Edwards
      Hi Ray. I agree for the most part, or at least I would have, until I read some of the replies here!

      I still think people have a lot of respect for Gmail because it has become so ubiquitous. I mean, lots of "professional" companies use Facebook, Twitter and Myspace, so I'm not too surprised or worried when I see a Gmail account anymore.

      Still, even if it only makes a 5% difference, it must be the better option to go for the @domain option.
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  • Profile picture of the author Troy_Phillips
    Yeah Tell Perry Belcher that. He just barely made over 100 million in IM . If he would have just used a real domain email he might have been considered successful lol.

    Every thing went to perrybelcher @ Gmail.com

    I use gmail for everything in the IM niche . ppl could care less if you have the answers they are looking for .

    If you cut your finger to the bone .. you don't care if it is a doctor or a bum... as long as they have a clean band-aid
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    • Profile picture of the author Aj Wilson
      Originally Posted by Troy_Phillips View Post

      Yeah Tell Perry Belcher that. He just barely made over 100 million in IM . If he would have just used a real domain email he might have been considered successful lol.

      Every thing went to perrybelcher @ Gmail.com

      I use gmail for everything in the IM niche . ppl could care less if you have the answers they are looking for .

      If your finger to the bone .. you don't care if it is a doctor or a bum... as long as they have a clean band-aid
      LOL..

      Nah man,... If my finger was to the bone, I'd rather stick in my mouth
      rather than asking for a plaster from a bum.

      But good point, if you got what people want,
      no one's really gona care what the hell you use
      to give them the solution theyre looking for.
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  • Profile picture of the author Nizam
    I use gmail for more than 3 years now for my business. The best about gmail is I can track all the senders email records with ease.
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  • Profile picture of the author RedMatrix
    AJ Wilson is right.

    However, I still prefer @domain.com emails.
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  • Profile picture of the author TheKeys
    You can always convert you @yourdomain.com into your Windows Mail
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    • Profile picture of the author andrewwilkie
      Anything 'business' related use @yourdomain. Buying a domain name costs pretty little. You just need the domain name, not their mail services. Google will even store your @domain mail. So if you're a Gmail Fan, same look and feel and services. Google will even help you change your mx records. i.e. who looks after your mail. Where does it get delivered to.

      Junk, Signups,Newsletters, i.e. non business mail. I tend to get sent to @gmail Account email address.

      You can get can forward @gmail to your @mydomain and reply using either or both.

      With @domain using Google you can also use Google Apps, which is pretty great if you're on the road or having a dispersed workforce.

      Same rules apply to backing up data. Google are pretty great, yet, you might as well be sure.

      Happy Travels

      A
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  • Profile picture of the author Shane Hale
    I think using your own domain and using the email forwarding option to a gmail is best for me.
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  • Profile picture of the author Paul Gram
    I use Gmail all the time and love it. It has amazing spam filters. I could care less if someone emails me from a Gmail or .com email address but I do care about the content.
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  • Profile picture of the author Marhelper
    I have always tried to use an email address with my site name in it as opposed to gmail.
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  • Profile picture of the author mlord10
    I think most free email providers are not professional...but gmail is different. Maybe it is just me, but it just has a more professional look than yahoo or hotmail. I have used a free email address for many business dealings, and no one has complained.

    That being said, my address is professional sounding; it is NOT something like sexyroxy21[at]gmail.com. If you have a "fun" email address like this, don't use it for business. I hope that is common sense.
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  • Profile picture of the author Jesus Perez
    Yes. Especially since Google Apps is within anyone's reach. Any domain can use Google's spam filter and have a @domain.com account for FREE with 7gb storage, docs, calendar....the works.

    http://www.google.com/apps/intl/en/group/index.html
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  • This gives me an idea for a new blog post! Will start working on it tomorrow! lol


    Yea, but anyways. I personally send all my emails from my @domain email accounts to gmail and filter them out through the filter and label system. Things are organized, I know where they are coming from, and I only have to log in once. Very easy and still proffessional, GMAIL ROCKS!
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  • Profile picture of the author Online Bliss
    Well I prefer to use gmail over anything else.
    If you're worried that it looks unprofessional you can always forward your other email addresses through it.
    Andy beat me to it,
    Gmail has so much organization tools I would miss not having it.
    I use it for personal use and have all my business emails forwarded.
    I feel it is the first step in organizing your IM business.
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  • In internet marketing world using gmail is fine but if you use your own domain with your e-mails address it is more effective in the industry and if you are no website or dealing more with offline clients you can use gmail as a best service. For Me gmail rocks
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  • Profile picture of the author Barry Unruh
    I'm going to agree with Andrew. If you want all the Gmail features, but want to use your own domain name, then sign up for Google Apps. The process is quite easy. All your domain email will be directly delivered into a Gmail account, not forwarded.

    It is free...

    If you want even more features, Google offers the Premier version, with adds a bunch of collaboration and teamwork features.

    I primarily use Gmail accounts for myself, but have setup the Google Apps for about a dozen different business clients, and they all have loved it.

    Here's a link so you can take a look for yourself:

    Google Apps Standard Edition helps groups build communities - Google Apps Standard Edition

    (Note: That is the International Link, which is what I'm directed to, being in the Philippines.)
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  • Profile picture of the author Igor Pauer
    When I see @gmail address I take it subconsciously unprofessional or spam. But maybe I will have to change my mind in the future.
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  • Profile picture of the author Mohsin Rasool
    I love Gmail.
    I have setup my domains at Google Apps.
    And now with my own emails email@atMyDomain I use Gmail's system..
    and also these emails are fwded to my me@gmail address.. So i do not have
    to login to multiple accounts.

    Regards,
    Mohsin
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  • Profile picture of the author AlexaM
    Use domain email address bcoz it looks more professional than other a/c id's ...

    Thanks,
    Alexa
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  • Profile picture of the author bizousoft
    Based on my personal opinion, an email does not always have to contain the domain name. Most users who are not pretty much involved with IM are not really concern whether the email is professional or not, but the website does. It is important to focus on the real site first before thinking of the email, using the domain or using gmail.
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  • Profile picture of the author Sharon Tidball
    Hi

    I think it's personal preference, although I have never used any of the free email services out there.

    Regards
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    • Profile picture of the author Andrew Davis
      Originally Posted by Sharon Tidball View Post

      Hi

      I think it's personal preference, although I have never used any of the free email services out there.

      Regards
      Yes it would be personal Preference of what service you want to use,
      but, what's more important, is what your Clients/Customers think of your e-mail address.


      I wouldn't feel safe at all for example, if I was going to buy a $1500 template from a Company, whose contact info showed up to be ???@gmail.com.

      I would have second thoughts that it could be some sort of scam.

      -------------------------------------------

      I agree with what many others said here.

      Using g-mail as your Business Contact is pretty unprofessional.

      Use your own Domain-Email.

      Even if you have to Set up all your "Domain E-mails" to forward a copy/re-direct messages to your Normal E-mail.

      Because sometimes it's annoying to manage too many addresses.
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    • Profile picture of the author gvncerri
      gmail is a wonderful service but since the domain gmail.com is perceived as unprofessional in IM, just use gmail with your own domain. The solution is called Google Apps...
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  • Profile picture of the author DoeMan
    Just because you have email at your own domain doesn't mean you bring value to the table. You can get your own domain to fool people into thinking that you are legit.

    It's what you bring to the table that matters.
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  • Profile picture of the author marketingmashup
    It looks unprofessional in my opinion. It is fine if you want to use something such as Yahoo! or Gmail, just have your @companywebsite email forward. Just be sure to go in and delete old messages. I had a client one time who I set-up a forward and she stopped getting emails because she never went in to her @company email and cleaned it out.
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  • Profile picture of the author reynoldscorb
    Hello

    Gmail is obviously a useful free tool, but in order to look professional, I feel it is important to use an email associated with your domain name.

    People may or may not be affected by you using a gmail address, but just in case I would recommend the more professional approach and use an email with your domain name.
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  • Profile picture of the author carlamae
    I think the most professional way is always to have an @yoursite.com email address. It is always so much more believable and will have a better chance of gaining your audiences trust.
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  • Profile picture of the author Lou Diamond
    Hello,
    I prefer to use my gmail,I forward all my other emails from my other domains to gmail.
    It is much easier to read my gmail on my google android phone.
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