Aweber Is Such A Screwed...

21 replies
I was testing some broadcasting emails headlines and it somehow got backfired. And out of nowhere, aweber sent me an email (you can see the email optin right below...

It seems that they will convert all single opt in to double opt in - screwed... Currently, i'm using single opt in for all... does anyone have any advise to what can be done here? I've contacted aweber live support and it seems that this is an irreversible action. Means it can't be changed back to single opt in.

Does everyone encounter this before?

Here's the email..

"It has been brought to our attention that your
account has received a large number of spam
complaints. The number of complaints vs. leads
has reached a serious warning level.

Because of this, we need to establish a valid
audit trail that each and every lead, added going
forward, has requested to receive your information.

In order to ensure that a valid audit trail is
established for all leads added to your lists,
Confirmed Opt-in will be enabled 03/31/10 for all
lists in your account.

In order to continue to service your account,
these complaint levels need to be significantly
reduced.

I look forward to hearing from you, and working
with you to reduce these serious complaint levels."
#aweber #screwed
  • Profile picture of the author Ron Douglas
    That's the Aweber slap. It happen to me also several years ago. There is nothing you can do. They want all their accounts to be double opt-in.

    Aweber and others here will try to convince you that double opt-in is better for you anyway. I don't necessarily agree but it doesn't change anything.
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  • Profile picture of the author George Tee
    Hi Ron, that's a painful slap. How do you actually overcome this issue? Do you now use double opt in for all your opt in boxes? And how bad does it affect your profits?

    It seems like a ton of **** work to do to correct the issue.
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    • Profile picture of the author Kay King
      I disagree - it's not that it's better for you...it's safer for Aweber and for the other Aweber customers.

      Part of an autoresponder business depends on being able to keep your service from being blacklisted by various ISP's. Aweber deliverability is good because they don't tolerate high spam complaints of any user.

      I was testing some broadcasting emails headlines
      Sounds like people on the list were receiving multiple emails - and they complained. If that continues - and is widespread - the emails sent by all customers of Aweber would begin to have deliverability problems.

      I thought AW required all to be double optin now - didn't know single was allowed.
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      • Profile picture of the author George Tee
        Originally Posted by Kay King View Post

        I disagree - it's not that it's better for you...it's safer for Aweber and for the other Aweber customers.

        Part of an autoresponder business depends on being able to keep your service from being blacklisted by various ISP's. Aweber deliverability is good because they don't tolerate high spam complaints of any user.



        Sounds like people on the list were receiving multiple emails - and they complained. If that continues - and is widespread - the emails sent by all customers of Aweber would begin to have deliverability problems.

        I thought AW required all to be double optin now - didn't know single was allowed.
        I think you maybe right. I'm guessing that people are getting emails from competitors of similar names which makes them think i'm emailing them too much. and as well as my fault in implementing a newsletter that is fitting most of the list in the same categories.

        Moving forward, does anyone have a proven techniques to help maintaining the percentage of opt ins with respect to the single opt in? What kind of funnel do you guys use?

        Squeeze -> thank you -> email verification -> sales copy?
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        • Profile picture of the author Rob Howard
          [DELETED]
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          • Profile picture of the author Kay King
            It's really easy to keep your spam complaints down. I frequently "trim" my autoresponder. Anyone after 30 days get sent an email asking them to opt-in again to a special list and they get several products for free.
            Rob - I think that's the key. Single optin has to be treated with respect - and if it is, spam complaints aren't a problem.

            Double opt in provides a safety net of "they agreed to receive emails" - and thus the marketers push their list with multiple sales promos because they can prove the person "double opted in".

            kay
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    • Profile picture of the author Ron Douglas
      Originally Posted by George Tee View Post

      Hi Ron, that's a painful slap. How do you actually overcome this issue? Do you now use double opt in for all your opt in boxes? And how bad does it affect your profits?

      It seems like a ton of **** work to do to correct the issue.
      You don't have much of a choice, they switch your entire account and all the lists in it to double opt-in.

      If you want single opt-in, switch to InfusionSoft or another provider.
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  • Profile picture of the author entrepreneurjay
    That sucks all you can do is get your spam complaints down unfortunately. I did not even know you could do single opt-in with Aweber. Do some adswaps by giving away some free stuff so you reduce your complaint levels.
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  • Profile picture of the author richhaz
    Make sure you are providing great value to your subscribers and messages that are congruent with what you told them they would be receiving from you when they joined your list. If you are getting a high number of complaints from people who actually opted into your list, you may need to analyze your messages to make sure they are relevant and valuable.
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  • Profile picture of the author Troy Trump
    Yes, aweber does a good job of hiding the single opt-in setting. I surprised they haven't gotten rid of it all together. Although I personally hate double opt-in.
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  • Profile picture of the author LB
    aweber seems to be the most reactive to switching people to confirmed-optin. I don't even know what their threshold is for it.

    It happened to me then I later moved that list to another autoresponder company and never had a single problem and my delivery was just as good with single optin.

    I'm not a fan of aweber.
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  • Profile picture of the author cdn1
    That happened to me in an obscure niche market as well. The only thing you can do is either get another account or find a new service. I have been using Getresponse and have had no problems in the last number of years.
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  • Profile picture of the author MichaelHiles
    Doube opt-in being better for YOU is a whole lot of BS. It's better for Aweber with the ISPs, but it's most definately not "better" for your marketing.

    Every buy anything from Amazon?

    Did you double opt into their followup email marketing?

    How about Dell? Did they ever send you a "Hey thanks for becoming our customer, we want to send you more stuff, but you have to confirm that you really did buy something from us by clicking on this link here..."

    Horse pucky.

    Aweber primarily serves a customer base that is notorious for spamming (IM/MMO), hence their need to control the frame of the discussion -- and we all know the old rule, "He who controls the frame of the discussion, controls the discussion."

    There are other, better alternatives if you're not an IM/MMO person that will push the boundaries like a door-to-door vacuum cleaner salesman.

    If you are a borderline spammer, then rethink your strategy because people are quite sick of your crap, and you keep hurting an entire industry with your behavior.

    I think there are a lot of people who are afraid to switch from Aweber, because it's such a commonplace brand around here (the CEO used to float in and out). But there are most definately other, better options that allow you to serve your own (ethical) marketing interests, not Aweber's.
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    • Profile picture of the author garyv
      Originally Posted by MichaelHiles View Post

      Doube opt-in being better for YOU is a whole lot of BS. It's better for Aweber with the ISPs, but it's most definately not "better" for your marketing.

      Every buy anything from Amazon?

      Did you double opt into their followup email marketing?

      How about Dell? Did they ever send you a "Hey thanks for becoming our customer, we want to send you more stuff, but you have to confirm that you really did buy something from us by clicking on this link here..."

      Horse pucky.

      Aweber primarily serves a customer base that is notorious for spamming (IM/MMO), hence their need to control the frame of the discussion -- and we all know the old rule, "He who controls the frame of the discussion, controls the discussion."

      There are other, better alternatives if you're not an IM/MMO person that will push the boundaries like a door-to-door vacuum cleaner salesman.

      If you are a borderline spammer, then rethink your strategy because people are quite sick of your crap, and you keep hurting an entire industry with your behavior.

      I think there are a lot of people who are afraid to switch from Aweber, because it's such a commonplace brand around here (the CEO used to float in and out). But there are most definately other, better options that allow you to serve your own (ethical) marketing interests, not Aweber's.

      These other places you mention, are sites where you're making an actual purchase. And according to the canned spam act, if a person makes a purchase from you, they are technically giving you legal consent to send them further correspondence via email. So it's not necessary to send them a confirmation for their opt in.

      With a single opt in form, the canned spam act can easily be compromised with someone just entering their own list of emails into the form. Which is why you'll find that many of those companies that allow single opt in actually have a lower deliver-ability rate. If you don't believe me, just sign up for a free email account from Gmail, yahoo, hotmail, etc and see how many of them actually receive correspondence from your opt-in form.

      In reality it only makes sense that single opt in is better for sales, for those that are getting their leads in a legitimate fashion. However, like several have said here, you have to treat a single opt in list w/ extreme care or risk being black-listed by the major ISPs. It obviously sounds like the OP was not taking the proper precautions. Otherwise he wouldn't be receiving the high level of complaints.
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      • Profile picture of the author LB
        Originally Posted by garyv View Post

        These other places you mention, are sites where you're making an actual purchase. And according to the canned spam act, if a person makes a purchase from you, they are technically giving you legal consent to send them further correspondence via email. So it's not necessary to send them a confirmation for their opt in.

        With a single opt in form, the canned spam act can easily be compromised with someone just entering their own list of emails into the form. Which is why you'll find that many of those companies that allow single opt in actually have a lower deliver-ability rate. If you don't believe me, just sign up for a free email account from Gmail, yahoo, hotmail, etc and see how many of them actually receive correspondence from your opt-in form.

        In reality it only makes sense that single opt in is better for sales, for those that are getting their leads in a legitimate fashion. However, like several have said here, you have to treat a single opt in list w/ extreme care or risk being black-listed by the major ISPs. It obviously sounds like the OP was not taking the proper precautions. Otherwise he wouldn't be receiving the high level of complaints.
        Plenty of big companies have promo lists that are single optin, no purchase required.

        Additionally, can-spam does not require confirmed-optin or even consent. It has certain rules about identifying ads as ads, including a contact address and allowing opt-out.

        Certainly though, if you are emailing people without consent you're going to have issues.

        My number one email that is reported as spam when I do confirmed optin is...the confirmation mail!

        I actually get less spam reports with single-optin, believe it or not.

        As far as "high level of complaints", aweber has a hair trigger. I've never had problems with other providers in this regard, just them. You get the above automated response and you lose single-optin...
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  • Profile picture of the author innocent07
    Banned
    Originally Posted by George Tee View Post

    I was testing some broadcasting emails headlines and it somehow got backfired. And out of nowhere, aweber sent me an email (you can see the email optin right below...

    It seems that they will convert all single opt in to double opt in - screwed... Currently, i'm using single opt in for all... does anyone have any advise to what can be done here? I've contacted aweber live support and it seems that this is an irreversible action. Means it can't be changed back to single opt in.

    Does everyone encounter this before?

    Here's the email..

    "It has been brought to our attention that your
    account has received a large number of spam
    complaints. The number of complaints vs. leads
    has reached a serious warning level.

    Because of this, we need to establish a valid
    audit trail that each and every lead, added going
    forward, has requested to receive your information.

    In order to ensure that a valid audit trail is
    established for all leads added to your lists,
    Confirmed Opt-in will be enabled 03/31/10 for all
    lists in your account.

    In order to continue to service your account,
    these complaint levels need to be significantly
    reduced.

    I look forward to hearing from you, and working
    with you to reduce these serious complaint levels."
    How can this issue be avoided, or chances of it happening being reduced?
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  • Profile picture of the author scrofford
    You know, I use Aweber and I also use single opt in. I have been thinking lately of going over to Getresponse though. Do they require double opt in?
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  • Profile picture of the author George Tee
    Was thinking of going to another company but then the cost would be very much higher. Imagine the current aweber I'm paying like $19.90 for 10,000 subscribers because i signed up way back in 2006. Now the cost is like 500 subscribers at $19.90. That's a freaking big difference. Is there any service that offers such low cost auto responder service at all?
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    • Profile picture of the author Tyson Faulkner
      Have you contacted aweber to see what you can do to keep your single optin? Maybe trim off all the accounts that reported you, and any really old subscribers that are inactive. Tell them you are willing to work and see what they respond with.

      If they find out you are a legitimate marketer that made a mistake they may be willing to work with you, I know I would definitely try to fix the problem with them first if it was me.
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  • Profile picture of the author George Tee
    I've talked with their live support and they told me that it is irreversible process. And they say I can't do anything to reverse it. grrrr....

    I guess one mistake I learned is I should have be more careful with the mailings..
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  • Profile picture of the author Mohammad Afaq
    That's not good but I don't think you can do anything about it.
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