A small problem with Hostgator

by 13 replies
15
If you have an unexpected spike in traffic that takes you beyond your resource limit (they do have a limit, even for "UNLIMITED" resources promised for the shared accounts-- why do hosts usually lie about that? how can they get away with such lies)-- your account will be suspended within 90 seconds of the crime for 25% over or something like that. If only they had an option for an automatic upgrade instead! How silly to punish unexpected success.

Now the resource limits are pretty generous, depending on your point of view, so for most cases I'm guessing it shouldn't matter at all. Has anyone ever approached their plan's limits/ gone over their limits?
#main internet marketing discussion forum #hostgator #problem #small
  • I have a reseller account and never had it happen. What I did have happen was one of the accounts that I created was too big for the package I put it under. i got mails that notified me of that so I created a package that was bigger and upgraded.

    Didn't you get mails from hostgator telling you you were close to your limit? If you have I would have contacted them and asked them what to do in case I reached my limit.

    Leslie
  • Banned
    I had a chron job that was using too much resources and then kindly contacted me about it and informed me that it had to go. I deleted the chron job ... no problems.
    • [1] reply
    • Most reputable hosts will have the courtesy to contact you before applying any sanctions. Having said that. A lot can depend both on the staff, who are 'on duty' when the problem arises and the training that they have received.

      It's just like life itself and social interaction. Some people are reasonable and everyone gets on reasonably well, others have an attitude (for whatever reason) and there lies the problem. If you have seemed to breach the Terms of Service of your host and have the misfortune to contact someone on the support team who has just found out that their partner has been unfaithful and is having an affair (a hypothetical but not unreal example) then you just might have some problems!

      I have only had trouble in my life with two hosts, one problem was easily resolved, the other took time but made me lose confidence in the host, so I transferred my sites and stopped using their services. The main reason for the latter action was that the host placed a message "this site has violated our terms of service" on one of my domains. This damaged my reputation and made me feel like a criminal. A very stupid and juvenile action IMHO.

      Just my thoughts,
      Jeff.
      • [1] reply
  • I've never had any problems regarding this... Yet
  • Banned
    [DELETED]
    • [2] replies
    • Thanks Ollie, but I need a host with an option to upgrade to VPN if the shared hosting just isn't cutting it. My understanding is that Bluehost just has one type of account. I believe they handle a traffic spike by simply limiting your resources and throttling.

    • I have a reseller account and have never come accross the problem with Hostgator. I have customers that are running videos and all sorts on some of the sites and no problems to date - fingers crossed!

      As a matter of interest I have always had a great service from Hostgator customer services and on the rare occassion I have had to use technical support they have been very good and quick too.
  • Thakns for the feedback everyone! I'm not on hostgator; I've just been interrogating their customer service in order to find out information before making my decision to host with them.

    I didn't know they send you an alert as you approach your limit. That's useful. So you can ask for an upgrade if necessary.

    My understanding is that upgrades, though, can take 24 hours-- so that's no help for a quick traffic spike, since it's not enough time to handle your ongoing spike.
  • Surely if your EXPECTING a spike in traffic, you'd upgrade to either a VPS or a dedicated server to host your webiste? If you want a proper answer, contact hostgator, I'm sure they'll tell you and they'll probably try and push a vps/dedicated server towards you, if you chat up the sales rep, I'm sure they'll give you some sort of discount coupon for your upgrade.
  • What resource limits are you talking about?

    Hostgator advertises unlimited bandwidth and space, but keep in mind that they don't offer unlimited CPU usage. Could it be that your traffic spike is causing your site to exceed a CPU usage limit?
    • [1] reply
    • That must be recent as I've not seen it before. Personally, I'd never buy a play that claimed "unlimited" because it's not possible not to have some limits to hosting. Wonder if HG did that to compete with others claiming to offer "unlimited".

      I use HG reseller plans where I can control the space and bandwidth by site on multiple sites...and I know exactly what my limits are.

      kay

      Looking at the terms, they seem to add some exceptions that might account for it.

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    A small problem with Hostgator

    If you have an unexpected spike in traffic that takes you beyond your resource limit (they do have a limit, even for "UNLIMITED" resources promised for the shared accounts-- why do hosts usually lie about that? how can they get away with such lies)-- your account will be suspended within 90 seconds of the crime for 25% over or something like that. If only they had an option for an automatic upgrade instead! How silly to punish unexpected success. Now the resource limits are pretty generous, depending on your point of view, so for most cases I'm guessing it shouldn't matter at all. Has anyone ever approached their plan's limits/ gone over their limits?