GetResponse - big problem

by cotum
5 replies
I've been accused of having too many spam complaints... funny since I've always used confirmed opt-in and have never sent spam in my life. This is the first time since joining GR almost 2 years ago that I've had this type of problem.

Anyways, they say if these complaints don't go down I will be kicked from their service - and the deadline is tomorrow. I can't really get them down, since... I don't send spam and use confirmed opt-in to begin with.

So. Anyone know of a service where I can import my leads without hassle? I have around 15K subscribers.

Part of me thinks GR is trying to get rid of the "old" members who stuck to the cheap price...
#big #getresponse #problem
  • Profile picture of the author txoler
    Hi cotum,

    Same thing happened to me. I got kicked off, and my complaints rate was not that high. And I also think it's because I had an old account and didn't want to upgrade.

    I asked them to give me real numbers of the campaigns that were not working, and they failed to do so. Actually they told me that the campaign that had the worst numbers was one of the ones I don't use a lot, and my stats said that I had no complains at all.

    I have no proof, but I beleive they wanted to get rid of me.

    Anyway, I am on board with aweber now, and so far it's very good.

    Good luck!
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  • Profile picture of the author hirohurl
    GR really don't like you importing huge lists! When did the double opt-in take place, when they joined the old list or when they were imported to GR? If you did not re-qualify your leads when you imported them then some of the recipients of the new style email might not know who they came from and send in complaints.

    Try emailing them a nice conciliatory message. Communicating with them is essential and is likely to work better than anything else.

    Good luck!

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  • Profile picture of the author woodymcgrath
    Here are some tips to help you reduce spam complaints. All these tips are advised by Getresponse when they warned me about the high complaint rate. I really did implement most of these tips and it works fine so far. Complaints were down

    all web subscriptions should be set to double opt-in

    * all emails should contain a permission reminder at
    the top of the outgoing messages, either the automatic
    one that can be added by checking a box below thext
    area in the message or added manually by typing, e.g

    -------------------------------------------------------
    You are receiving this message because
    you have visited my site and requested
    to be contacted. If you no longer wish to
    be contacted, please use the removal link:
    [[remove_url]]
    -------------------------------------------------------

    * providing detailed info on the sites collecting
    subscriptions, next to the web forms that the
    subscription will result in receiving newsletters,
    strongly advised to mention the frequency and
    possibility of easy unsubscribing.

    * if messages are sent in other languages than
    English, please include the phrase to advise that
    they can unsubscirbe by clicking on the removal
    link [[remove_url]]
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    • Profile picture of the author dwatrous
      I think that most services are going to limit what you can import. You might also have a bad list or someone that is trying to get back at you for something.

      The last time I moved a list from one service to another I came up with a bribe and send several emails out to my list telling them that if they wanted the bribe they could get it by signing up on my new list. Not everyone came over, but the most interested and active ones did. Consequently my open rate and the responsiveness of my list increased, which shows that I probably didn't lose too many good prospects.
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  • Profile picture of the author tribros
    I would definitely recommend Aweber or Interspire Email Marketer (Supports external SMTP services like SMTP.com).
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