Automatic Subscription Renewal Problem
I have a situation and would like your opinion on this before I really lose my cool and fly off the handle at someone.
Now I'm not going to mention names.
Twelve months ago I bought an Ebook store, which included a function to have it updated automatically each month. Paid an annual fee for both the updates and the hosting of the store, all with the same guy.
I have not had any success with it and decided that I was not going to renew.
Check my emails yesterday saying that I had been charged for another twelve months.
There has never been any correspondence from this company saying that your anniversary is coming up and the renewal is due. They just automatically took the funds from my Paypal account.
I have reviewed the contract and the T & C associated with it, and no where in these does it say that they will renew the product automatically.
I have contact them to take them up on the issue and their response was that it was mentioned in the Paypal check out and they sent the following from the checkout page.
"Subscription To Terms. $97.00 USD for the first year Then $97.00 USD for each year $97.00 USD"
To me this does not say that it would be renewed automatically. Am I wrong?
I also took them up on the issue of sending reminder emails to thier clients. Their response was, and I quote,
"Unfortunately it is not possible for us to record 1,000's clients information, and manually check and email them to notify them that their subscription renewal date is approaching.
This is a feature that you could suggest to PayPal, as it is PayPal's system that automatically charged you again."
Come on. I know this is rubbish.
Your comments are welcomed and appreciated.
Am I way off base and should I just shuy my trap and cop it on the chin and mark it up as a lession learned, or should I take this further and take them on?
http://kevinrileyim.com
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