PayPal Inquiry - Not Sure How To Respond

by Jeremy Kelsall 11 replies
I've never had this happen to me until today...

So, I log into my PayPal account, just to make sure everything is cool and
I am shocked as hell to see that PayPal has opened up an inquiry into one
of my transactions...

Not because a customer has complained or requested a refund, it seems
arbitrary. I'm thinking it's due to the fact that a somewhat dormant account
for a couple years has had a little more than 200 transactions run through it
in the past 2 weeks.

Anyway, they are requiring that I provide more information about the transaction
and give me the following options:

I have not shipped the item yet.

I shipped the item(s) and can provide tracking information.

The buyer has already been refunded and I can provide proof of the previous refund.

None of these options apply to me.

Has anyone else run into this? If so, what is the best course of action to resolve this quickly and without any type of issue so that I can continue doing business without
interruption.

Jeremy
#main internet marketing discussion forum #inquiry #paypal #respond
Avatar of Unregistered
  • Profile picture of the author dustinlemos
    Have you contacted their support? They froze my account for no reason a couple of months ago and it took 5 minutes on the phone to sort it out. Turned out to be a simple mistake on their part.
    {{ DiscussionBoard.errors[16520].message }}
    • Profile picture of the author JasonParker
      I would contact support too, Jeremy. They seem to be real good these days. ...Shouldn't be a problem.
      {{ DiscussionBoard.errors[16523].message }}
      • Profile picture of the author pwebbiz
        That sounds exactly like the screen you get when someone makes a claim - just double check that it's not the situtaion
        {{ DiscussionBoard.errors[16529].message }}
        • Profile picture of the author GrantFreeman
          Definately call the number and ask to speak with a manager, and let them know that you sell intangible, downloadable products...if that's all you do.

          I recently created a few new PayPal email addresses, and as I was doing this, I wondered if I'd run into problems with more transactions, being I was building more websites for which I was selling intangibles. So...

          I went into my PayPal PROFILE under business information, and made some updates.

          The major update here is DOCUMENTING in my Profile what I sell, and where it is sold from.

          Not sure if this will make a difference because I have no way of knowing if PayPal checks this information before they send the kind of emails you're talking about. I think they should. But it can't hurt to provide that information to cover your arse.

          Grant
          {{ DiscussionBoard.errors[16560].message }}
          • Profile picture of the author Jeremy Kelsall
            I just got off the phone with them...

            I guess the email address was suspicious so PayPal opened up a dispute on their own. I just told them to reverse the payment and be done with it. All is now good with the world again.
            {{ DiscussionBoard.errors[16620].message }}
            • Profile picture of the author GarrieWilson
              Originally Posted by Jeremy Kelsall View Post

              I just got off the phone with them...

              I guess the email address was suspicious so PayPal opened up a dispute on their own. I just told them to reverse the payment and be done with it. All is now good with the world again.
              PayPal is arbitrarily & randomly freezing accounts.

              Ive been frozen for random reasons 3 times in the last month. One was removed in under 2 minutes w/out me doing anything.

              Garrie
              Signature
              Screw You, NameCheap!
              $1 Off NameSilo Domain Coupons:

              SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS
              {{ DiscussionBoard.errors[16684].message }}
  • Profile picture of the author Kevin Riley
    Originally Posted by Jeremy Kelsall View Post

    I've never had this happen to me until today...

    So, I log into my PayPal account, just to make sure everything is cool and
    I am shocked as hell to see that PayPal has opened up an inquiry into one
    of my transactions...

    Not because a customer has complained or requested a refund, it seems
    arbitrary. I'm thinking it's due to the fact that a somewhat dormant account
    for a couple years has had a little more than 200 transactions run through it
    in the past 2 weeks.

    Anyway, they are requiring that I provide more information about the transaction
    and give me the following options:

    I have not shipped the item yet.

    I shipped the item(s) and can provide tracking information.

    The buyer has already been refunded and I can provide proof of the previous refund.

    None of these options apply to me.

    Has anyone else run into this? If so, what is the best course of action to resolve this quickly and without any type of issue so that I can continue doing business without
    interruption.

    Jeremy
    Jeremy

    I got one of these a few months ago. PP doesn't seem to recognize digital sales. As it was only a $9.95 report, I simply refunded and clicked the option that said I'd refunded. It was easier than jumping hoops.
    Signature
    Kevin Riley, Kevin Riley Publishing, Osaka, Japan


    {{ DiscussionBoard.errors[16528].message }}
Avatar of Unregistered

Trending Topics