PayPal Inquiry - Not Sure How To Respond

by 11 replies
13
I've never had this happen to me until today...

So, I log into my PayPal account, just to make sure everything is cool and
I am shocked as hell to see that PayPal has opened up an inquiry into one
of my transactions...

Not because a customer has complained or requested a refund, it seems
arbitrary. I'm thinking it's due to the fact that a somewhat dormant account
for a couple years has had a little more than 200 transactions run through it
in the past 2 weeks.

Anyway, they are requiring that I provide more information about the transaction
and give me the following options:

I have not shipped the item yet.

I shipped the item(s) and can provide tracking information.

The buyer has already been refunded and I can provide proof of the previous refund.

None of these options apply to me.

Has anyone else run into this? If so, what is the best course of action to resolve this quickly and without any type of issue so that I can continue doing business without
interruption.

Jeremy
#main internet marketing discussion forum #inquiry #paypal #respond
  • Have you contacted their support? They froze my account for no reason a couple of months ago and it took 5 minutes on the phone to sort it out. Turned out to be a simple mistake on their part.
    • [1] reply
    • I would contact support too, Jeremy. They seem to be real good these days. ...Shouldn't be a problem.
      • [1] reply
  • Jeremy

    I got one of these a few months ago. PP doesn't seem to recognize digital sales. As it was only a $9.95 report, I simply refunded and clicked the option that said I'd refunded. It was easier than jumping hoops.

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