Help Please! Email Deliverability Problems with Gmail (and also 1shoppingcart)

6 replies
Hi all,

I'm having email deliverability problems...

It seems like quite a few of the people who subscribed to a product of mine don't get their emails.

What should I do?

I'm thinking of emailing them individually to their PayPal address just to make sure to make contact.

But I've also discovered something really weird...

I was "chatting" with one subscriber who had not gotten any emails other than the PayPal confirmation email.

I copied and pasted the email into a new email and sent it to him and he didn't get THAT either!

I sent it from gmail to a gmail address. And no, it wasn't in spam either.

Then I sent him a test email, and he got that.

But when I tried to copy the link again, that email didn't go through.

What the heck????

Can anyone help?

Also does anyone else have such problems?

Thanks!
#1shoppingcart #deliverability #email #gmail #problems
  • Profile picture of the author juansaldivar
    Haven't you tried moving your suscriber base to aweber or getresponse? The reason is because even you didn't send spam some ISPs may block you because they think you did send some (their firewalls think), and the reason is because alot of spammers are using gmail accounts to mass spam, now, if you can get a domain name and use an email from that domain name that would be better, but using aweber and getresponse is great advice, they take care of everything your delivery rate would be up to 95% or more. Hope it helps.

    -Juan
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    • Profile picture of the author wordwizard
      Thanks for your feedback.

      Actually, I AM using 1shoppingcart.

      I was just using gmail to communicate directly with my subscribers one on one.

      However, I have started using a gmail address as the from/to address IN my 1shoppingcart in some of my lists, and from your post I'm beginning to think that I should change that.

      In fact, AWeber practically refuses to let me use gmail addresses. So I guess there's a reason for that

      Aw shucks. Gmail works so well, but okay.

      I'll change the address and see if that helps!

      Thanks!

      Elisabeth
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      • Profile picture of the author InternetYogi
        I am an Aweber client and I often getting emails to an address I give after the option about the option email not being received. Aweber to Gmail IMHO they have some deliver-ability issues.
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  • Profile picture of the author samstephens
    I'd recommend changing the "From" address in your autoresponder to something other than Gmail.

    I saw this recently - one of the ways Gmail decides if an email is spam is from the IP address that sends the email.

    So in your case, 1SC's IP address.

    Gmail gets the email, sees the IP address is from 1SC, but see's the sender email is claiming to be from Gmail.

    From what I gather, it sees the discrepancy, and blocks the email due to "fake headers".


    With your original issue, the link - is it a large link, or a link with some "random" characters after it?

    When emails are checked for "spam", they're generally given a spam score, and if that score is over a certain number, they're blocked. Maybe your emails have a high count, and then when you put that link in, it pushes it over the spam count.

    Just a thought!

    cheers
    Sam
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    • Profile picture of the author wordwizard
      Hi Sam,

      that's really interesting and makes sense. I have switched the "from" address back to my elisabeth@businessnamehere.com email addresses and haven't heard any more issues.

      And no, my messages generally score a nice round zero on the spam meter, so I don't think it's my spam score.

      But the gmail thing does make sense!

      Thanks so much.

      Elisabeth
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  • Profile picture of the author samstephens
    Glad I could help, Elisabeth!

    cheers
    Sam
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