Why YOU need to do THIS (newbies especially)

5 replies
Well, I am currently working with a new client who owns a restaurant.

This client has a website up and has had it for a few years. They initially hired a company to acquire the domain name and the hosting for them.

After unsuccessfully trying to contact the company for the last 5 months so they could update the site, I have been pulled in to remedy the situation.

They currently have no control over the hosting or the domain. They have a designer who has made updates for the site, but the designer is unable to load the information where it needs to go as there is no information available to FTP.

A funny mistake happened when the printers went to print up new menus, and someone submitted a "dot net" instead of the dot com.

First thing I did was get the owner of the restaurant to purchase the dot net on their own new account at godaddy. I was then able to redirect it to the dot com for the time being - so if anyone did type in the dot net they would be taken to the right location. Lucky for them the dot net was still available.

Next, I encouraged them to put their dot com domain on back order. This way, when the guy currently holding the dot com does not pay the next bill (as he is no longer getting paid) the dot com will hopefully drop and go into my new clients account.

Client now has full access to their domain names.

Next, we are setting up a hosting account, and the new site will be uploaded on the dot net location.

Client will also be putting this hosting information in their name so the account can be accessed by them at any time.

Finally, I'm encouraging the client to add a blog onto the new dot net site, and an autoresponder. She does a lot of catering and is serving lunch to corporate accounts.

The AR will allow her to send out reminders weekly to clients to get their lunch orders in - as well as giving them specials for the week.

The blog can showcase special events and functions.

I really felt bad for them that they have lost control over their site.

You need to do the legwork and get your own domains and hosting in your own name.

And if you have clients you are doing work for, encourage them to have the accounts set up in their names. This way, if something happens to you they are in full control.

Personally, I think this builds trust. A lot of people would probably want to offer to get these things for the client and charge more than what they are. It is just as easy to set up a long term relationship with the client for a "regular maintenance" fee.

I'll likely be updating the blog, handling the AR blasts for a while, and as another courtesy to the client I am making them videos on how they can make simple blog posts and how to navigate around the back of their aweber account.

Anyway, don't be lazy or too trusting. Get your accounts for domains and hosting in your own name and make sure you have control over what you can do with them.
#newbies
  • Profile picture of the author Dave Lianelli
    Jill,

    I've heard so many horror stories about that. Business owners might be unknowing about any part of running a website. Some of my clients even paid upwards to $200 per month just for the hosting.

    I then take my laptop, do a Google on 'hosting' and their jaws drop wide open!
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    • Profile picture of the author Oleg Cherkasky
      I think brick and mortar business owners who don't pay attention to the internet aspect of their business are cheating themselves out of a lot of customers.

      Leaving the work to someone else probably led those people to waste a lot of money, a relative of mine is cheating themselves out of a lot of money by not letting me do anything with his business site.

      I made everything(site, email, backlinks) for him for free a few years ago, over the years I learned a lot, I wanted to make some changes to bring more people to the site but he does not want me to create any content for the site and is too lazy to do it himself(is it too hard to type?).

      Your customers are lucky because they paid for your work and it would be stupid of them to avoid following your advice, never help anyone for free it cheapens you, even relatives don't understand the value of marketing.

      My relative just wastes thousands on newspaper ads, does not think the internet can bring in customers regardless of the fact that a couple from germany found him and paid him 5k euros last year.
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    • Profile picture of the author CianMcCarthy
      Banned
      Originally Posted by Dave Lianelli View Post

      Jill,

      I've heard so many horror stories about that. Business owners might be unknowing about any part of running a website. Some of my clients even paid upwards to $200 per month just for the hosting.

      I then take my laptop, do a Google on 'hosting' and their jaws drop wide open!
      LOL, I did that the other day, when a business manager told me how much he pays for his company's web hosting
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  • Profile picture of the author Andyhenry
    Hi Jill,

    Thanks for sharing.

    One of my current clients didn't even know if they had their domain or how many of them as their previous web person had let them down and not renewed their main site and someone else took it.

    We have it back now and I work really hard helping them in all sorts of ways and although they trust me completely I'm also paying to get their site ported into a CMS so that they don't need me for site changes. They're not intending to do it themselves but it's important to me that they aren't reliant on me.

    It's the opposite of the way a lot of people work as I'm sure you've seen too. Many people are just looking for how many ways to get their money and make them need them for future things.

    I find that despite doing my best to make sure they don't need me - they're coming to me more and more because they know I care about them and their business.

    It means we talk about the website stuff but much more about other ways to get more customers and provide better service and experience.

    It's all good.

    I really like to see people sharing positive stories about how they're helping people.

    Andy
    Signature

    nothing to see here.

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  • Profile picture of the author Groovystar
    $200 a month for hosting is CRAZY unless you are running a GIANT site! The hosting in most cases will be the least of your costs. Probably 90% of the entire thing goes into marketing. 5% or so goes into the design etc. and programming, if you need to hire help for that.
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