I feel cheated! Software no longer produces results... but I am stuck in subscription!

65 replies
Hi all, bit of a weird question here.


A few months ago subscribed to a software product.

There was a free trial in which I found the software to work great. Instead of going for the monthly plan which was rather expensive when all added up, I went for a multi-year subscription, with the assumption that the software would not lose its effectiveness within a few months.

What a mistake! Here is the thing, the software still inherently does what it is supposed to do, but it doesnt produce the results it claimed to do!

It did, but now it doesnt, a fault - I think - of the software.

And this software has a "no refunds" added to the bottom of the sales page.

I have contacted the seller, I asked him if he would be willing to let me pay the monthly price for the months I used it, which was 4 months.

At this rate I could still get a little money back, and he wouldnt be totally out of pocket.

He refused and referred me back to the "no refunds".

Now here is the thing, I sell online as well, and if I had a setup like this, I would gladly help a customer out... especially if he offered to pay the monthly price of the months he used it. I have sent out free copies once in a while to people that are nice enough, which I am sure most people do. Helping people out is what makes us human.

What do you think?

I feel like a fool and I feel cheated. As I said, this software still completes the tasks that it was supposed to do, except those tasks - after a certain amount of use - no longer provide any benefit.

So I feel cheated because I was "duped" into getting a multi-year license (which to be frank was a lot of money!)

Dont get me wrong here, I rarely ask for refunds, but in this case, the software no longer produces any tangible or measurable results.

What would you do? I am not going to name this person either.

Would you just forget about it and let them keep the money, or would you try and contact the payment processor (paypal in this case) and see what they can do?

Ashley

Again, I dont want this to sound like a rant or flat out complaining. I am not. I would never sell a multi-year subscription for something that I knew wouldnt provide benefit for that long.
#cheated #feel #longer #produces #results #software #stuck #subscription
  • Profile picture of the author Tom B
    Banned
    Originally Posted by AshleyAA View Post

    Hi all, bit of a weird question here.


    A few months ago subscribed to a software product.

    There was a free trial in which I found the software to work great. Instead of going for the monthly plan which was rather expensive when all added up, I went for a multi-year subscription, with the assumption that the software would not lose its effectiveness within a few months.

    What a mistake! Here is the thing, the software still inherently does what it is supposed to do, but it doesnt produce the results it claimed to do!

    It did, but now it doesnt, a fault - I think - of the software.

    And this software has a "no refunds" added to the bottom of the sales page.

    I have contacted the seller, I asked him if he would be willing to let me pay the monthly price for the months I used it, which was 4 months.

    At this rate I could still get a little money back, and he wouldnt be totally out of pocket.

    He refused and referred me back to the "no refunds".

    Now here is the thing, I sell online as well, and if I had a setup like this, I would gladly help a customer out... especially if he offered to pay the monthly price of the months he used it. I have sent out free copies once in a while to people that are nice enough, which I am sure most people do. Helping people out is what makes us human.

    What do you think?

    I feel like a fool and I feel cheated. As I said, this software still completes the tasks that it was supposed to do, except those tasks - after a certain amount of use - no longer provide any benefit.

    So I feel cheated because I was "duped" into getting a multi-year license (which to be frank was a lot of money!)

    Dont get me wrong here, I rarely ask for refunds, but in this case, the software no longer produces any tangible or measurable results.

    What would you do? I am not going to name this person either.

    Would you just forget about it and let them keep the money, or would you try and contact the payment processor (paypal in this case) and see what they can do?

    Ashley

    Again, I dont want this to sound like a rant or flat out complaining. I am not. I would never sell a multi-year subscription for something that I knew wouldnt provide benefit for that long.
    Your post is cryptic at best.

    Why doesn't it work the way it is suppose to?

    Will the owner fix the software so it does work?

    It is hard to see if you were duped or not because we really don't know what is happening. I can understand not wanting to name the product so maybe you can answer some of the questions.

    Regardless, if he won't refund you then what do you want to accomplish by posting this?
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    • Profile picture of the author Ashley Gable
      Originally Posted by Thomas Belknap View Post

      Your post is cryptic at best.

      Why doesn't it work the way it is suppose to?

      Will the owner fix the software so it does work?

      It is hard to see if you were duped or not because we really don't know what is happening. I can understand not wanting to name the product so maybe you can answer some of the questions.

      Regardless, if he won't refund you then what do you want to accomplish by posting this?
      Cryptic was not what I was going for.

      The software is not "broke". I would compare it to a service that becomes outdated. It is not exactly the same as that, but similar.

      I was simply wondering what you all would do. Simple as that. Just to get a feel for how others would handle it.

      Would you let it slide, contact the merchant account, let him know how you feel via email...

      Thats all. As I said I feel that this software was wrongly sold for use at such an extreme length of time. Except for a certain type of people, the years for which I paid couldnt possibly benefit a regular site owner, which was not stated in the sales letter.

      Ashley

      P.S. Just read through it again, was pretty hard to understand lol
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      • Profile picture of the author Tom B
        Banned
        Originally Posted by AshleyAA View Post

        Cryptic was not what I was going for.

        The software is not "broke". I would compare it to a service that becomes outdated. It is not exactly the same as that, but similar.

        I was simply wondering what you all would do. Simple as that. Just to get a feel for how others would handle it.

        Would you let it slide, contact the merchant account, let him know how you feel via email...

        Thats all. As I said I feel that this software was wrongly sold for use at such an extreme length of time. Except for a certain type of people, the years for which I paid couldnt possibly benefit a regular site owner, which was not stated in the sales letter.

        Ashley

        P.S. Just read through it again, was pretty hard to understand lol
        I don't see anything you can do.

        I don't know why it won't work for you since you haven't explained it. I find it hard to understand why it won't continue to work when it worked previously.

        Looks like you had better find a way to make it work for your situation. You said it works for a certain type of people but not you. :confused:
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  • Profile picture of the author pcpupil
    If it still works,the way it was desighned to do,and it does what it is suppose to do,and you agreed to the no refunds,when you purchased it,not much you can do.

    If the results are off,then its some algoritham or search engine that has changed things.

    Still pretty hard to figure out exactly what its doing.

    If it looks like its just a scam i would see what he thinks about what would happen if his hosting company recieved complaints about his product that there hosting.Might help.
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    • Profile picture of the author Ashley Gable
      Originally Posted by Thomas Belknap View Post

      I don't see anything you can do.

      I don't know why it won't work for you since you haven't explained it. I find it hard to understand why it won't continue to work when it worked previously.

      Looks like you had better find a way to make it work for your situation. You said it works for a certain type of people but not you. :confused:
      Originally Posted by pcpupil View Post

      If it still works,the way it was desighned to do,and it does what it is suppose to do,and you agreed to the no refunds,when you purchased it,not much you can do.

      If the results are off,then its some algoritham or search engine that has changed things.

      Still pretty hard to figure out exactly what its doing.

      If it looks like its just a scam i would see what he thinks about what would happen if his hosting company recieved complaints about his product that there hosting.Might help.
      Thanks guys.

      The reason it wont work for someone like me is because to get a real benefit from a 2 year subscription you would literally need 100's of sites, which I dont.

      I was under the impression that this would continue to benefit my sites (11 of 'em) throughout those few years.

      It doesnt. I think the software has done all it can do for my sites.

      I just feel that it wasnt very right to offer a multi-year subscription without explaining the limited benefit the software can provide a single site.

      Thanks though. I will email him again and see if he wont reconsider letting me pay him for 4 months. I thought that was a very reasonable deal.

      Thanks
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      • hi,

        From what you've written, it sounds as if the software actually does do what it advertises, but at this point in time you are not able to make the full use of it.

        Software providers, generally speaking (especially if they are one-man shows), put a lot of time and effort into making a good product. if it actually still does work, then I would keep the subscription, and get yourself to the point where you actually do have hundreds of sites to maximize your income. And, of course get the maximum benefit from the software.

        Originally Posted by AshleyAA View Post

        Thanks guys.

        The reason it wont work for someone like me is because to get a real benefit from a 2 year subscription you would literally need 100's of sites, which I dont.

        I was under the impression that this would continue to benefit my sites (11 of 'em) throughout those few years.

        It doesnt. I think the software has done all it can do for my sites.

        I just feel that it wasnt very right to offer a multi-year subscription without explaining the limited benefit the software can provide a single site.

        Thanks though. I will email him again and see if he wont reconsider letting me pay him for 4 months. I thought that was a very reasonable deal.

        Thanks
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      • Profile picture of the author Tom B
        Banned
        Originally Posted by AshleyAA View Post

        Thanks guys.

        The reason it wont work for someone like me is because to get a real benefit from a 2 year subscription you would literally need 100's of sites, which I dont.

        I was under the impression that this would continue to benefit my sites (11 of 'em) throughout those few years.

        It doesnt. I think the software has done all it can do for my sites.

        I just feel that it wasnt very right to offer a multi-year subscription without explaining the limited benefit the software can provide a single site.

        Thanks though. I will email him again and see if he wont reconsider letting me pay him for 4 months. I thought that was a very reasonable deal.

        Thanks
        Well, I hope his sales page isn't misleading if this is a one time shot per website. I am thinking that is what you mean and can understand your frustration.

        Maybe you can offer a service to other website owners?

        At least enough to recoup your costs.

        Build more websites that will direct traffic to your main products or affiliate products.

        Definitely email them if their sales page is misleading.
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        • Originally Posted by Thomas Belknap View Post

          Well, I hope his sales page isn't misleading if this is a one time shot per website. I am thinking that is what you mean and can understand your frustration.

          Maybe you can offer a service to other website owners?

          At least enough to recoup your costs.

          Build more websites that will direct traffic to your main products or affiliate products.

          Definitely email them if their sales page is misleading.
          Hehe, Thomas, I think you & I think alike. I was actually just considering sending him a PM to see perhaps if he needed extra sites added
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        • Profile picture of the author Ashley Gable
          Originally Posted by Thomas Belknap View Post

          Well, I hope his sales page isn't misleading if this is a one time shot per website. I am thinking that is what you mean and can understand your frustration.

          Maybe you can offer a service to other website owners?

          At least enough to recoup your costs.

          Build more websites that will direct traffic to your main products or affiliate products.

          Definitely email them if their sales page is misleading.
          No it isnt a one time shot per website. Its just that over time the effectiveness it has on a website diminishes.

          Thanks for the help
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          • Profile picture of the author ExRat
            Hi AshleyAA,

            Instead of going for the monthly plan which was rather expensive when all added up, I went for a multi-year subscription, with the assumption that the software would not lose its effectiveness within a few months.

            What a mistake! Here is the thing, the software still inherently does what it is supposed to do, but it doesnt produce the results it claimed to do!
            That's often why they set the pricing as such - they have an idea that it will lose effectiveness over time and therefore tie you in (my point - there's a lesson here which you have already paid for).

            If the salesletter is misleading and the price is high enough to justify it, follow it up pointing out the misleading part as a reason for your request.
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        • Profile picture of the author Maestrok12
          Ashley,
          Thomas has a great point. Perhaps you should look into offering the service to other website owners. Just read your TOS to make sure there's no language preventing you from doing so. You could end up out of more than just the cost of a multi-year subscription.

          It is very unethical to omit with the intention to boost sales. Trust assure, it will come back to them if that is what they were attempting.
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          • Profile picture of the author Tom B
            Banned
            Originally Posted by Maestrok12 View Post

            Ashley,
            Thomas has a great point. Perhaps you should look into offering the service to other website owners. Just read your TOS to make sure there's no language preventing you from doing so. You could end up out of more than just the cost of a multi-year subscription.

            It is very unethical to omit with the intention to boost sales. Trust assure, it will come back to them if that is what they were attempting.

            Well, I would be creating more sites to feed into my main sites. That way I will get more use out of the software.
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  • Profile picture of the author chunkmarketing
    seems like a pretty bad situation you in. at least you might want to as the product creator to come out with an update for the product that will make it work again. if your paying an ongoing fee to use that's the least he can do.
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  • Profile picture of the author pcpupil
    Ashley,do what Thomas says,
    Its out of the box thinking.Ask website owners if they would like some software that would help there sites,and them for rankings,or money,or whatever it does and put a monthly price on it.

    $10.00 a month @ 100 sites is $1,000 bucks.I know your not paying that much per month,i hope.
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  • Profile picture of the author theemperor
    Ashley,

    If you got a good return on investment I personally wouldn't worry about it too much . Your problem isn't a problem if you made a profit using this product (taking into account the expense of the product itself).

    Think of it as a bonus to the vendor for creating a good product. Or like someone else said - simply upscale your operation to take advantage.

    You did agree to pay in advance, and get a discount. The risk you take is that you may not need the level of service provided in the future.
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  • Profile picture of the author sbucciarel
    Banned
    You bought the multi-year and there's no refunds .... that's the key. Nothing you can do about it. A lot of software, for instance spammy backlink software, loses it's effectiveness as soon as the market is saturated with it and sites are blasted to Kingdom come with spam links and site owners take action against it.

    You should always try the monthly membership out first and only go for annual when you are happy.

    I just entered into a lifetime membership rather than pay the monthly price, but it's a no brainer. This is a solid evergreen business opportunity rather than a flash in the pan technique, and the seller's reputation is beyond reproach.

    Good software that performs a valuable function will always be good software. Software that's on the black or grey side, will always be short lived.
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    • Profile picture of the author Ashley Gable
      Originally Posted by ExRat View Post

      Hi AshleyAA,



      That's often why they set the pricing as such - they have an idea that it will lose effectiveness over time and therefore tie you in (my point - there's a lesson here which you have already paid for).

      If the salesletter is misleading and the price is high enough to justify it, follow it up pointing out the misleading part as a reason for your request.
      That is too bad. I did learn my lesson though lol I will never again pay for more than a few months in advance for something, until I am sure it can keep providing benefit.

      Originally Posted by theemperor View Post

      Ashley,

      If you got a good return on investment I personally wouldn't worry about it too much . Your problem isn't a problem if you made a profit using this product (taking into account the expense of the product itself).

      Think of it as a bonus to the vendor for creating a good product. Or like someone else said - simply upscale your operation to take advantage.

      You did agree to pay in advance, and get a discount. The risk you take is that you may not need the level of service provided in the future.
      Well that is the thing that got me in such a frenzy. I didnt make any more money with it!

      You all seem to know by now that it is a backlinking software. All my 11 sites were on page 1 before I even got this software.

      From the sales page (and this is from a big warrior here) it seemed as if it would be simple to get my sites to #1.

      Well they havent moved in 4 months. Well one has, it went to #4. But that hasnt resulted in any additional traffic.


      Originally Posted by sbucciarel View Post

      You bought the multi-year and there's no refunds .... that's the key. Nothing you can do about it. A lot of software, for instance spammy backlink software, loses it's effectiveness as soon as the market is saturated with it and sites are blasted to Kingdom come with spam links and site owners take action against it.

      You should always try the monthly membership out first and only go for annual when you are happy.

      I just entered into a lifetime membership rather than pay the monthly price, but it's a no brainer. This is a solid evergreen business opportunity rather than a flash in the pan technique, and the seller's reputation is beyond reproach.

      Good software that performs a valuable function will always be good software. Software that's on the black or grey side, will always be short lived.
      Yes I should have. I didnt realize at the time that backlinks from the same domain would lose effectiveness over time (the sites that are backlinked to dont change ever!).

      Thanks
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  • Profile picture of the author Ryan D
    Banned
    I'd chalk it up as a lesson learned and move on.....unless he lied about something, I don't see how you can get a refund.

    I have a feeling you're probably being pretty vague about how it doesn't work. He probably thinks you're not even trying to use it correctly and are just taking the easy way out by backing out of an agreement.

    But lesson learned here...don't signup for multi-year software subscriptions. I always go month-to-month until I try it out. If it's THAT good, you won't mind paying a little more monthly.

    And I'm about 99% positive that any product owner would give you a discount after the fact if you agree to transition from month to month to multi-year.
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  • Profile picture of the author Amy Carczak
    Sounds like you bought "gimmick" software.

    Stick with the foundation type of businesses
    software and it never goes stale because it
    was never a flash in the pan gimmick.
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  • Profile picture of the author ElMundodelExito
    Since the owner does not want to help you(we want!) and we do not want to make the same mistake that you made, I think you should put the name of the software here.
    I know there is a lot of curious people on this forum (not me!)
    So what is the name of the software?
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    • Profile picture of the author Eric Lorence
      Unfortunately, this situation is true of many automation products out there - obsolete with the next algo changes.

      Chock it up to experience and move on ...

      Or you could use this time to build the additional sites?
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  • Profile picture of the author Charles Harper
    Are you sure the owner will not offer some suggestions if you explain your dilemma? I am sure he or she would rather do that than to have you run their product down.

    If you have asked once, ask again in a different way.

    Also, does the product have a forum. Most products like this do.

    Also, check this forum for a review of the product, find some other people who say they bought the product and find out how they are using it. If you are not in the same niche they might be willing to share information with you.

    Everybody has a different take on backlinking. Find somebody on this forum who knows what they are talking about or doing, and get their free report to see if it does not spark your creativity. Jeremy Kelsall is big on this stuff as are others. I believe Jack Duncan has something low cost too.

    These are all long shots, but they only take an hour of your time at most and you can salvage this thing. Being P.O.ed will slow you down and you need to move on.

    CT
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  • Profile picture of the author GeorgR.
    How long dos this subscription go?

    I understand your anger, but then (sounds harsh, i know)..you DID act like a fool because you bought the multi year license and you knew there wont be any refunds.

    But on the positive side, if this is a backlinking system i would give it some more time. Even 4 months might not be long enough to evaluate, i am afraid.

    What you can do is, wherever this service is reviewed...you simply TALK ABOUT YOUR EXPERIENCE. Or you make a review site about this service and show that the claims and actual results differ greatly.

    We also dont know how much money you spent.

    What i personally would do:

    I would email the owner of this system again and voice my anger and that i don't see the results as claimed. I would also tell him that his service is obviously not performing as he claims and that his refund policy STINKS - and i would tell him i will blog about this on various (authority) sites. In other words, i would scare him a little and try to get my money back that way. There is enough places online where you can post/blog your first hand experiences with this system.
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  • Profile picture of the author IMChick
    OP's post is a great example of paying for experience. Looks he you bumped into an ugly learning curve. This doesn't sound like the product was misrepresented. It does sound like there was an uninformed buyer with expectations.

    Here's how to avoid that type of experience in the future: (also works for non IM stuff)
    1. No offer is 'too good to be true'
    2. Read the offer, decide how it applies to your situation and don't buy it until you...
    3. Take the time to research the actual product and the subject.
    4. If the product meets your requirements, decide how much risk you can absorb through the price or discounted price or length of term.
    5. Only then, buy the product and apply it to your own business.

    If OP had followed these steps he would have understood his own risk tolerance on a multi-year purchase, known how the product was supposed to work and understand that it would be most effectively applied on about 90 more websites than he owns. His research on the subject would tell him all he needed to know about long term backlink effectiveness, spam farms, and the like before coming to a disappointing result.
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    • Profile picture of the author fsweet
      Boy oh Boy there's a lot of good lessons to be learned in this thread
      1- don't sign up for any extended payment programs unless you are certain
      2-evaluate your purchases thoroughly
      3-ask for a trial period if you're not certain
      if they won't give you one ...pass

      Thanks to all
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  • Profile picture of the author Stevie9
    Welcome to the big bad world of internet marketing my friend, I suggest you pick yourself up and move on.
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  • Profile picture of the author Gee S
    I think I have an idea which software you're talking about.

    But have you asked the developer how he uses it etc?

    Also, are others who are using the software experiencing the same outcome and feel like it has lost it's effectiveness? I believe the software in question has a forum where you could gauge the thoughts of others. Maybe you should try find out the general concensus. If others are ok with it, maybe you could find out how they are using it.

    Gee
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    • Profile picture of the author graphicsgenie
      What are others saying on the software forum?

      I think you've given more than enough clues from what it is, and would advise against stating the name.

      Dont think there is much comeback on this one. Lessons learned.

      I did think they were working on upgrades not sure what areas

      Darren
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      • Profile picture of the author Ashley Gable
        wow thanks for all the replies.

        I do feel that this is a learning experience, its just hard when it comes at such a high price!!! (close to $1,000!!) And the subscription is 2 years.


        As for contacting him again, I have. My second ticket went unanswered.

        They do have a forum, I will go there and see if anyone has any suggestions. They all praise the software, but then again they seem to have a lot of sites that they are using it on. I dont, and I dont want any more sites to worry about, I would much rather work on these sites.

        And as for me doing my research before hand, it wouldnt of worked.

        The sales page doesnt state that the sites being used for the backlinks are the same each month! It just says "high page rank backlinks", no number, no mention of the fact that they stay the same each month, never changing.

        Thanks again everyone. I think I am going to go to the forum, pm him and see if I cant get him to realize my situation. If that doesnt work I'll try what George said:

        Originally Posted by GeorgR. View Post

        How long dos this subscription go?

        What i personally would do:

        I would email the owner of this system again and voice my anger and that i don't see the results as claimed. I would also tell him that his service is obviously not performing as he claims and that his refund policy STINKS - and i would tell him i will blog about this on various (authority) sites. In other words, i would scare him a little and try to get my money back that way. There is enough places online where you can post/blog your first hand experiences with this system.
        Originally Posted by graphicsgenie View Post


        I did think they were working on upgrades not sure what areas

        Darren
        Yeah they are, they just came out with multi threading, which doesnt help much as it can just do what I dont need faster lol


        Thanks again everyone I really appreciate the responses.

        Whatever happens I have learned a wonderful lesson!
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  • Profile picture of the author JustKid
    Just asking but can you give us the name or the website of the software?
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    • Profile picture of the author Ashley Gable
      Originally Posted by JustKid View Post

      Just asking but can you give us the name or the website of the software?
      I dont think I can. I remember reading or hearing somewhere that I may get banned, or get the post deleted altogether.


      I will pm you it, dont think there is any problem with that!

      Ashley
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  • Profile picture of the author Raydal
    I once bought a software for $3,000 that was suppose to make
    me a lot of Adsense money by pumping out sites faster than
    I could imagine. I followed the suggestions and bought the
    100 domains and followed the instructions to a T.

    The only problem is that I had a $250 software already that
    got better results and I didn't even make my $3K back. I
    chalked it up to experience.

    There were others who claimed that thy made a ton of money,
    but they may have chosen better niches and also outsourced
    the grunt of the work. Perhaps it was my fault and not the
    software.

    That software was also an annual subscription with no refund.

    You learn as you go along. Know what you can afford to lose
    just in case.

    -Ray Edwards
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  • Profile picture of the author Fallen_Angel
    i could use some more backlinks
    would you consider selling service using the software for others
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  • Profile picture of the author Chris Worner
    It wasnt EVO2 by any chance?
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  • Profile picture of the author pcpupil
    Look at my post #11.
    I can use some backlinks also.
    Theres already been others in this thread also.
    Can you share with a price?
    Make some money off of this like a subscription?
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    I will be your Digital Assistance for cheap.PM me.
    I can help relieve your work load.Pm me

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    • Profile picture of the author Ashley Gable
      Originally Posted by Fallen_Angel View Post

      i could use some more backlinks
      would you consider selling service using the software for others


      Originally Posted by pcpupil View Post

      Look at my post #11.
      I can use some backlinks also.
      Theres already been others in this thread also.
      Can you share with a price?
      Make some money off of this like a subscription?
      I could do something like this, its just that I spend about 9-10 hours a day on my computer working on my sites. And the software turns my computer into a slow clunky pain in the ass!

      That is part of the reason the software is so crappy. Probably about 25% of the time it goes through half the process (2-4 hours) and then pops up some unhandled expectation or something like that and shuts down! I honestly probably get about half of what I can do in a normal day. What with having to fill out manual captchas, the software waiting for literally hours because a popup comes up (it will just sit and wait for you to close it!) I get hardly anything done.

      So I havent been using it for the past week and my life is so much easier! I get so much more done when it isnt "working".

      I really appreciate the offers though! Its amazing how warriors will come to the rescue to essentially a stranger, its awesome. If only I had bought the software of of you guys lol I am sure you wouldnt mind letting me pay for 4 months and refunding the rest!

      Originally Posted by skyfox7 View Post

      It wasnt EVO2 by any chance?
      I am not going to say no

      By the way, I sent another email, and it was the same. They just told me to look at the sales page, where it says no refund.

      I cant seem to make him realize that no where on the sales page does it say that if you only have a couple sites then you wont really get anymore benefit from a 2 year subscription, which I personally think is wrong.

      Thanks again everyone
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      • Profile picture of the author Ashley Gable
        Actually can I just ask you guys something real quick.

        Lets say you were the owner of a piece of software like this.

        And you knew, or thought, that after a while it would lose its effect on your sites if you only had a few sites..

        Would you state that on your sales page? Or on the OTO page as it was on this one, that a 2 year subscription wouldnt be wise?

        I think I would, but then again I have never been in that position.

        Plus I would never put a no refund policy on something, and I definitely wouldnt enforce a "no pro rating policy" on it (Which is what I asked him to do, pro rate for how much I have used it, 4 months at $150 and let me cancel my subscription and send the money left over).

        Just wondering as if the majority of you think that it is fine, then maybe i need to rethink this.
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        • Profile picture of the author Charles Harper
          Let it go, Bro. Focus your energy in a positive direction.

          Or get a slave computer and let the thing run on it.

          You can go to one of those computer shows and get a spare laptop for a bill ($100).

          And then just run the software on it while you work on yours.

          You have already spent $1K. Another hundred wont hurt you to run the software on a slave.

          CT


          Originally Posted by pcpupil View Post

          Look at my post #11.
          I can use some backlinks also.
          Theres already been others in this thread also.
          Can you share with a price?
          Make some money off of this like a subscription?
          Originally Posted by Fallen_Angel View Post

          i could use some more backlinks
          would you consider selling service using the software for others
          Originally Posted by AshleyAA View Post

          Actually can I just ask you guys something real quick.

          Lets say you were the owner of a piece of software like this.

          And you knew, or thought, that after a while it would lose its effect on your sites if you only had a few sites..

          Would you state that on your sales page? Or on the OTO page as it was on this one, that a 2 year subscription wouldnt be wise?

          I think I would, but then again I have never been in that position.

          Plus I would never put a no refund policy on something, and I definitely wouldnt enforce a "no pro rating policy" on it (Which is what I asked him to do, pro rate for how much I have used it, 4 months at $150 and let me cancel my subscription and send the money left over).

          Just wondering as if the majority of you think that it is fine, then maybe i need to rethink this.
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          • Profile picture of the author Ashley Gable
            Originally Posted by Charles Harper View Post

            Let it go, Bro. Focus your energy in a positive direction.

            Or get a slave computer and let the thing run on it.

            You can go to one of those computer shows and get a spare laptop for a bill ($100).

            And then just run the software on it while you work on yours.

            You have already spent $1K. Another hundred wont hurt you to run the software on a slave.

            CT
            Thanks for the input. I am not really focusing any energy on it though!

            It only takes a few moments to write a post on here, and that is all I am letting it take from me.

            And I have tried that, I have an older computer, it runs xp. But it still makes my work computer go slow. When ever I have the software running on my work, or "slave" computer, it seems to bring up server not found error all the time, pages take forever to load.

            but thanks for the possible solution!

            Ashley
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        • Profile picture of the author Tom B
          Banned
          Originally Posted by AshleyAA View Post

          Actually can I just ask you guys something real quick.

          Lets say you were the owner of a piece of software like this.

          And you knew, or thought, that after a while it would lose its effect on your sites if you only had a few sites..

          Would you state that on your sales page? Or on the OTO page as it was on this one, that a 2 year subscription wouldnt be wise?

          I think I would, but then again I have never been in that position.

          Plus I would never put a no refund policy on something, and I definitely wouldnt enforce a "no pro rating policy" on it (Which is what I asked him to do, pro rate for how much I have used it, 4 months at $150 and let me cancel my subscription and send the money left over).

          Just wondering as if the majority of you think that it is fine, then maybe i need to rethink this.
          I would expect the consumer to know a little bit about what they are trying to accomplish before they purchase the software.

          With due diligence you would have understood that it wouldn't be as effective for a couple of sites.

          Some people create more and more sites that feed into their main sites which is why they like this type of automation.

          There is nothing stopping you from using the software. You need to educate yourself some more.
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          • Profile picture of the author Chris Dolan
            Its a tough call - I have been on both sides - but they (the seller) really have little to lose by letting you have some money back. Certainly as a developer we spend alot of time working on improvements to all our titles because we also use them in our day to day marketing activity.

            If they don't work well, its a problem for everyone. But especially the users.

            It could be you have to write this one off - I would set a limit on when you do that. Otherwise you can become embittered by it, and not get over it.

            Anyway I am sorry its happened.

            All the best

            Chris
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            • Profile picture of the author Ashley Gable
              Originally Posted by Thomas Belknap View Post

              I would expect the consumer to know a little bit about what they are trying to accomplish before they purchase the software.

              With due diligence you would have understood that it wouldn't be as effective for a couple of sites.

              Some people create more and more sites that feed into their main sites which is why they like this type of automation.

              There is nothing stopping you from using the software. You need to educate yourself some more.
              Yes but as I said before, there was no mention that the sites were going to be the same over and over again each month.

              Originally Posted by easycashmethod View Post

              Its a tough call - I have been on both sides - but they (the seller) really have little to lose by letting you have some money back. Certainly as a developer we spend alot of time working on improvements to all our titles because we also use them in our day to day marketing activity.

              If they don't work well, its a problem for everyone. But especially the users.

              It could be you have to write this one off - I would set a limit on when you do that. Otherwise you can become embittered by it, and not get over it.

              Anyway I am sorry its happened.

              All the best

              Chris
              Agreed, I will follow the route I have set in place to try and get him to understand.

              Its just, that a lot of people are telling me that I should just let it go.

              But that seems a very dangerous attitude. Not just for me, but for everyone. It is that attitude that allows scammers (not saying he is) conmen and the like to keep doing what they are doing.

              I feel that he did in fact lie, because he left out a very important part of the equation. Thanks for all the responses, but I am going to pursue this further with him.

              I feel it is my duty, as I would imagine you would to, if you bought something (close to 4 figures) that you wouldnt have if they had just been honest on the sales page, to make it right.

              I hear it all the time on here, about how the bad marketers give everyone else a bad name... hmm I wonder why? It might have something to do with the "chalk it up to experience theme"everyone brings up.

              I do plan to learn from this, but I want him to as well.

              Ashley
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              • Profile picture of the author Tom B
                Banned
                Originally Posted by AshleyAA View Post

                Yes but as I said before, there was no mention that the sites were going to be the same over and over again each month.


                Ashley

                That is normal with that type of software. The sites you are getting back links from don't magically change.
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                • Profile picture of the author Ashley Gable
                  Originally Posted by Thomas Belknap View Post

                  That is normal with that type of software. The sites you are getting back links from don't magically change.
                  Who said anything about magic? Arent they programmers?

                  You mean to tell me there are only a hundred something sites that can have backlinks put on them?
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                  • Profile picture of the author Tom B
                    Banned
                    Originally Posted by AshleyAA View Post

                    Who said anything about magic? Arent they programmers?

                    You mean to tell me there are only a hundred something sites that can have backlinks put on them?

                    Why don't you send them links to other sites so they can add them since you know more about this then they do.

                    Aren't you a marketer who knows how this stuff works? If you did your due diligence you would have known how this works.

                    Instead, you are trying to make it sound like they are misleading you and your a helpless victim.
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                    • Profile picture of the author Ashley Gable
                      Originally Posted by Thomas Belknap View Post

                      Why don't you send them links to other sites so they can add them since you know more about this then they do.

                      Aren't you a marketer who knows how this stuff works? If you did your due diligence you would have known how this works.

                      Instead, you are trying to make it sound like they are misleading you and your a helpless victim.

                      Okay let me ask you something, they put in the first 100 something right?

                      They are using angelas sites, she sent out alot more than 100 over the years. Paul johnson sent out 120 per month. Terry kyle has a big list.

                      Why do you seem so bent on making me out to be a newbie idiot?

                      Alright, you agree with them thats fine.

                      I never once said I knew more than them. But do I need to be a better programmer or marketer to know they purposefully left something very important out on their sales page? No.

                      Does someone need to be a real estate agent to know that a homeowner or agent lied to them? No.

                      Would you ever hear the police say "Oh that home owner should of done their due diligence and bought a security alarm, its not the burglars fault". Nope.

                      Give me a break. A lie is a lie. Leaving something very important out in order to maximize sales in my book is lying too.

                      It was a $157 a month software, a little more was expected than the same sites over and over again.

                      When you get on a plane, do you personally ask them if the plane has been refueled, electrical components checked, hydraulics checked? No you dont because you assume that they will do that. You dont ask every single question there is to ask, as you wouldnt have time for everything else.
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                      • Profile picture of the author Tom B
                        Banned
                        Originally Posted by AshleyAA View Post

                        Okay let me ask you something, they put in the first 100 something right?

                        They are using angelas sites, she sent out alot more than 100 over the years. Paul johnson sent out 120 per month. Terry kyle has a big list.

                        Why do you seem so bent on making me out to be a newbie idiot?

                        Alright, you agree with them thats fine.

                        I never once said I knew more than them. But do I need to be a better programmer or marketer to know they purposefully left something very important out on their sales page? No.

                        Does someone need to be a real estate agent to know that a homeowner or agent lied to them? No.

                        Would you ever hear the police say "Oh that home owner should of done their due diligence and bought a security alarm, its not the burglars fault". Nope.

                        Give me a break. A lie is a lie. Leaving something very important out in order to maximize sales in my book is lying too.

                        It was a $157 a month software, a little more was expected than the same sites over and over again.

                        When you get on a plane, do you personally ask them if the plane has been refueled, electrical components checked, hydraulics checked? No you dont because you assume that they will do that. You dont ask every single question there is to ask, as you wouldnt have time for everything else.

                        I don't purchase software unless I know what I am going to use it for.

                        If I need back links then I find out if they add more sites or they stay the same.

                        I try to do my due diligence instead of trying to blame others.

                        Your other comparisons don't even come close.
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                        • Profile picture of the author Ashley Gable
                          Originally Posted by Thomas Belknap View Post

                          I don't purchase software unless I know what I am going to use it for.

                          If I need back links then I find out if they add more sites or they stay the same.

                          I try to do my due diligence instead of trying to blame others.

                          Your other comparisons don't even come close.
                          Jesus christ!


                          Listen I have had enough of people telling me that a lie is alright if you add "no refunds" to it.

                          Your attitude is what keeps guys like this going. All it would of took was a simple sentence explaining that this was really meant for people with a lot of sites or clients sites.

                          Due diligence my ass. Part of connecting the right customer to the right product comes from the owner.

                          Maybe I am just different. I make a point of telling my customers on my sales page who my products are for, and who they are not.

                          Anyways, we can finish this now. This is turning into something I dont think the mods will like.
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                          • Profile picture of the author Tom B
                            Banned
                            Originally Posted by AshleyAA View Post

                            Jesus christ!


                            Listen I have had enough of people telling me that a lie is alright if you add "no refunds" to it.

                            Your attitude is what keeps guys like this going. All it would of took was a simple sentence explaining that this was really meant for people with a lot of sites or clients sites.

                            Due diligence my ass. Part of connecting the right customer to the right product comes from the owner.

                            Maybe I am just different. I make a point of telling my customers on my sales page who my products are for, and who they are not.

                            Anyways, we can finish this now. This is turning into something I dont think the mods will like.
                            Now he lied? Ok, then do a charge back if he lied to you. If it was Evo, then pm the mods since he is a member her and sold it at one time in the wso forum.
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                            • Profile picture of the author Ashley Gable
                              Originally Posted by Thomas Belknap View Post

                              Now he lied? Ok, then do a charge back if he lied to you. If it was Evo, then pm the mods since he is a member her and sold it at one time in the wso forum.
                              As I said, I see leaving out something very important, is the same as lying.

                              I cant do a chargeback, I bought through paypal.

                              What does it matter if he "used" to sell it here.
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                  • Profile picture of the author Trapped
                    I am sorry to hear about your situation, but..

                    Originally Posted by AshleyAA View Post

                    I just feel that it wasnt very right to offer a multi-year subscription without explaining the limited benefit the software can provide a single site.
                    People are free to offer any length of subscription, just as you have the right to chose which subscription model would suit you good. The first thing people advise in web hosting (yeah, $2 a month thing even) is not to prepay for an entire year, but instead to have a monthly subscription, thing which gives you the flexibility to STOP using that companies service if they go wrong and move on with another one, but instead you chose to pay for multi-year subscription.

                    The only thing I do see here that you could do is to cancel your subscription so you don't get charged when the next cycle comes in. Other then that, if the software has glitches or problems (but you said it works) then contact the developer and have them fix the issue.
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  • Profile picture of the author Midas3 Consulting
    I know exactly what this software is, at the time I was amazed
    when I saw people on this forum say they had taken out such
    long contracts up front.

    I wondered if this might come back to bite folks in the ass
    the cost people were prepared to pay up front without any
    pre-existing feedback from long term customers was
    astronomical.

    Unfortunately there's very little you can do , you've already
    paid, they made it clear no refunds, you're in between a rock
    and a hard place.

    I suspect you're far from alone in people requesting refunds on
    it, then vendor could try and do the right thing for you but
    there's little incentive bar good will.

    Tough titties basically ....
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    • Profile picture of the author Ashley Gable
      Originally Posted by SimonHarrison View Post

      I know exactly what this software is, at the time I was amazed
      when I saw people on this forum say they had taken out such
      long contracts up front.

      I wondered if this might come back to bite folks in the ass
      the cost people were prepared to pay up front without any
      pre-existing feedback from long term customers was
      astronomical.

      Unfortunately there's very little you can do , you've already
      paid, they made it clear no refunds, you're in between a rock
      and a hard place.

      I suspect you're far from alone in people requesting refunds on
      it, then vendor could try and do the right thing for you but
      there's little incentive bar good will.

      Tough titties basically ....
      yeah I hear ya. But there was feedback from other people. He had testimonials. But as you said I dont know if they were long term customers.

      The reason I payed up front is because the monthly fee was sooo much, that just after 6 months I would have already payed in fees what the 2 year cost.

      Guess they got me though!

      If anything I just would appreciated a better response to my emails. I was so polite the first email, and all I got was a link to the refund page.

      Thanks for the input
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      • Profile picture of the author Midas3 Consulting
        Originally Posted by AshleyAA View Post

        yeah I hear ya. But there was feedback from other people. He had testimonials. But as you said I dont know if they were long term customers.

        The reason I payed up front is because the monthly fee was sooo much, that just after 6 months I would have already payed in fees what the 2 year cost.

        Guess they got me though!

        If anything I just would appreciated a better response to my emails. I was so polite the first email, and all I got was a link to the refund page.

        Thanks for the input
        Yeah , I saw the testimonials, I thought they were worth about a buck fifty.

        I understand entirely why you did it, and I doubt you're far from alone.

        Yes, they could absolutely have delivered a better more courteous level
        of customer service, instead of just dumping a "you aint' got a leg to stand
        on" link in front of you, but hey ho, their prerogative.

        I think you're up **** street without a paddle, sorry.
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        • Profile picture of the author Ashley Gable
          Originally Posted by SimonHarrison View Post

          Yeah , I saw the testimonials, I thought they were worth about a buck fifty.

          I understand entirely why you did it, and I doubt you're far from alone.

          Yes, they could absolutely have delivered a better more courteous level
          of customer service, instead of just dumping a "you aint' got a leg to stand
          on" link in front of you, but hey ho, their prerogative.

          I think you're up **** street without a paddle, sorry.
          Thanks for understanding.

          I gotta get better at judging testimonials I guess lol
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  • Profile picture of the author Greg Jacobs
    curious.. . would you have a different perception to the whole thing if you had somehow purchased a "Lifetime license" as opposed to a "2 year subscription"

    ?
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    • Profile picture of the author Ashley Gable
      Originally Posted by Greg Jacobs View Post

      curious.. . would you have a different perception to the whole thing if you had somehow purchased a "Lifetime license" as opposed to a "2 year subscription"

      ?
      No I dont think so. I dont see as it would matter.

      Unless I planned to host several more sites in the distant future. But I dont.

      Do you mind if I ask why you asked?
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      • Profile picture of the author Greg Jacobs
        Originally Posted by AshleyAA View Post


        Do you mind if I ask why you asked?
        Well - because it seems the debate here is you "paid for 2 years" for a service and now you dont want that service anymore. Sorta like you signed up for a health club membership and pre-paid and feel stuck.

        However the question is .. say instead of pre-paying a 2 year health club membership, you instead went and ordered a HomeGym and paid up front the same amount

        So 3 months later you arent going to the health club and you are not using the HomeGym

        (lets just assume we are talking about a useful product for sake of discussion)

        -.
        But. in your perception you feel shorted by the health club, but not the people who sold you the HomeGym because you paid outright and own that for life.

        ?
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        • Profile picture of the author Ashley Gable
          Originally Posted by Greg Jacobs View Post

          Well - because it seems the debate here is you "paid for 2 years" for a service and now you dont want that service anymore. Sorta like you signed up for a health club membership and pre-paid and feel stuck.

          However the question is .. say instead of pre-paying a 2 year health club membership, you instead went and ordered a HomeGym and paid up front the same amount

          So 3 months later you arent going to the health club and you are not using the HomeGym

          (lets just assume we are talking about a useful product for sake of discussion)

          -.
          But. in your perception you feel shorted by the health club, but not the people who sold you the HomeGym because you paid outright and own that for life.

          ?
          Oh I see what you mean.

          In the example you gave, yes i can see how they are different.

          But if you think of it more as you bought some sort of muscle building powder or something that was supposed to keep increasing your muscle amount each month, but then after 3 or 4 months it stopped.

          Whether you bought a lifetimes supply, or just 2 years worth , it wouldnt matter. The product still doesnt deliver.
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          • Profile picture of the author andrew_writes
            Hi,

            I've read the entire thread up to this point and I can say I see how you feel cheated. I can also see a few people seeming to be on a high horse in giving their advice when all you wanted was some helpful ideas.

            I think that If you feel really strongly that you were cheated, you should do whatever (that is honest) that you feel is necessary to do.

            Also, this "time limited useful" software probably has many disgruntled customers, why don't you create a competitive product that truly works for a lot less money and give this guy a run for his money.

            Take his mad customers, give his happy customers a 30 day free ride and then charge them one fourth the amount he charges.

            Run him out of business, blog about it, post about it, forget your whole business plan if it's that important but do something and stop listening to everybody that is getting on your nerves in this forum. That includes me if the shoe fits.

            Work it out and move on but it seems that you MUST work it out first. I know how it feels to feel wronged and not be able to let go until you feel some sort of justice has taken place. Just don't let this thing ruin your online plan or take too much time.

            You can never replace time lost so do what you have to do, THEN, move on.

            I hope this helped a little, and sorry that your belief in your fellow marketer has been reduced, even if a little by this guy.
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            • Profile picture of the author Ashley Gable
              Originally Posted by andrew_writes View Post

              Hi,

              I've read the entire thread up to this point and I can say I see how you feel cheated. I can also see a few people seeming to be on a high horse in giving their advice when all you wanted was some helpful ideas.

              I think that If you feel really strongly that you were cheated, you should do whatever (that is honest) that you feel is necessary to do.

              Also, this "time limited useful" software probably has many disgruntled customers, why don't you create a competitive product that truly works for a lot less money and give this guy a run for his money.

              Take his mad customers, give his happy customers a 30 day free ride and then charge them one fourth the amount he charges.

              Run him out of business, blog about it, post about it, forget your whole business plan if it's that important but do something and stop listening to everybody that is getting on your nerves in this forum. That includes me if the shoe fits.

              Work it out and move on but it seems that you MUST work it out first. I know how it feels to feel wronged and not be able to let go until you feel some sort of justice has taken place. Just don't let this thing ruin your online plan or take too much time.

              You can never replace time lost so do what you have to do, THEN, move on.

              I hope this helped a little, and sorry that your belief in your fellow marketer has been reduced, even if a little by this guy.
              hey man thanks! You hit how I am feeling right on the head.

              And I will, I am going to try and contact him a couple more times, if I still get no replies I will take this up with paypal.

              It is most likely that paypal wont be able to help me, but they might be able to get this guy to email me, and sort it out himself.

              If it leads nowhere I will drop it. As of now it isnt taking up too much of my time, but I can see now why people become so passionate about stuff, after a while it gets under your skin, you just want justice.

              I dont want to get to that point, so I will have to make a decision when I feel it is right.

              Thanks again for the kind words and ideas, I really appreciate it!

              P.S. I dont really know anything about programming, as pointed out by some other warrior, so as much as I would love to compete with him, I just couldnt lol not without a lot of money to hire a team!
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              • Profile picture of the author andrew_writes
                Originally Posted by AshleyAA View Post

                hey man thanks! You hit how I am feeling right on the head.

                And I will, I am going to try and contact him a couple more times, if I still get no replies I will take this up with paypal.

                It is most likely that paypal wont be able to help me, but they might be able to get this guy to email me, and sort it out himself.

                If it leads nowhere I will drop it. As of now it isnt taking up too much of my time, but I can see now why people become so passionate about stuff, after a while it gets under your skin, you just want justice.

                I dont want to get to that point, so I will have to make a decision when I feel it is right.

                Thanks again for the kind words and ideas, I really appreciate it!

                P.S. I dont really know anything about programming, as pointed out by some other warrior, so as much as I would love to compete with him, I just couldnt lol not without a lot of money to hire a team!
                I'm glad what I said helped.
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