A few months ago subscribed to a software product.
There was a free trial in which I found the software to work great. Instead of going for the monthly plan which was rather expensive when all added up, I went for a multi-year subscription, with the assumption that the software would not lose its effectiveness within a few months.
What a mistake! Here is the thing, the software still inherently does what it is supposed to do, but it doesnt produce the results it claimed to do!
It did, but now it doesnt, a fault - I think - of the software.
And this software has a "no refunds" added to the bottom of the sales page.
I have contacted the seller, I asked him if he would be willing to let me pay the monthly price for the months I used it, which was 4 months.
At this rate I could still get a little money back, and he wouldnt be totally out of pocket.
He refused and referred me back to the "no refunds".
Now here is the thing, I sell online as well, and if I had a setup like this, I would gladly help a customer out... especially if he offered to pay the monthly price of the months he used it. I have sent out free copies once in a while to people that are nice enough, which I am sure most people do. Helping people out is what makes us human.
What do you think?
I feel like a fool and I feel cheated. As I said, this software still completes the tasks that it was supposed to do, except those tasks - after a certain amount of use - no longer provide any benefit.
So I feel cheated because I was "duped" into getting a multi-year license (which to be frank was a lot of money!)
Dont get me wrong here, I rarely ask for refunds, but in this case, the software no longer produces any tangible or measurable results.
What would you do? I am not going to name this person either.
Would you just forget about it and let them keep the money, or would you try and contact the payment processor (paypal in this case) and see what they can do?
Again, I dont want this to sound like a rant or flat out complaining. I am not. I would never sell a multi-year subscription for something that I knew wouldnt provide benefit for that long.