Please help me remove a virus

29 replies
Can anyone recommend an effective download program to remove viruses? I apparently picked up something called sysinternals and my Spyware Doctor is not removing it. Help please! Linda Kate
#remove #virus
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  • Profile picture of the author AffiliateCashPile
    AH!!!!!!!
    I always end up reformatting. I can never fully trust a virus scan to remove a virus. That's just me. But there is really good software out there. I recommend Home Computer Security - Kaspersky Lab United States
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  • Profile picture of the author PerfectedWeb
    You may want to try Malwarebytes. It helped me to remove a bunch of malicious spywares that even "mainstream" anti-spyware software weren't able to detect.
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    • Profile picture of the author rts2271
      Go to free.grisoft.com
      get avg
      look on there site for vcleaner and also look up the bug you think you have.
      Reboot into safemode. Either pound F8 or crash it in the first 2-3 seconds of the windows startup screen by pulling the power.
      In safemode run the scrubber and then the scanner to remove the payload.
      If it didn;t kludge your windowz then your good to go. You'll know if your good to go if your computer reboots.
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  • Profile picture of the author erinwrites
    I use AVG (the free version), AdAware, MalwareBytes and Trend Micro. Regularly. It's just kind of one of the hazards of the job that you're going to come into contact with malware and spyware so I just do regular scans with all of the above and that helps keep things running smoothly. Most of the time.

    (Watch: now that I've posted this I'll get him with some monster computer issue that nobody has ever seen before!)
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    • Profile picture of the author rts2271
      I think that's par for the course. I'm scanning now lol

      Originally Posted by erinwrites View Post

      I use AVG (the free version), AdAware, MalwareBytes and Trend Micro. Regularly. It's just kind of one of the hazards of the job that you're going to come into contact with malware and spyware so I just do regular scans with all of the above and that helps keep things running smoothly. Most of the time.

      (Watch: now that I've posted this I'll get him with some monster computer issue that nobody has ever seen before!)
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    • Profile picture of the author Nigels
      Sysinternals is one of those tricky new bits of malware that can interfere with your ability to run conventional antivirus tools. There are some detailed and specific instructions for removing sysinternals here: Remove Sysinternals Antivirus (Uninstall Guide)
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      • Profile picture of the author rosetrees
        Michael - thanks for reminding me about Prevx. I used to use it a few years ago, and I'd totally forgotten about it. I used to like it because you can use it in addition to any anti-virus software
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        • Profile picture of the author bizwebwriting
          I have great success removing malware and spyware with SuperAntiSpyware Free Edition. Despite the cute name, it's extremely thorough, very newbie-friendly, and for a great price, Free. You can read the reviews and download it from Cnet

          Tiffany
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  • Profile picture of the author BCJason
    I use AVG free. Keep it updated. Scan once a day. I haven't had any problems so far other that it can slow my system down during start up and scanning.
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  • Profile picture of the author ajsmith
    It happened to me about a week or so ago, and I went to Google and did a search for the name of the virus that kept attacking me and I found a forum that had instructions for getting rid of the one attacking my computer as well as all of the latest viruses.

    In my case, the virus which was called antivirus soft would take over as soon as I signed on! So I had to use another computer to troubleshoot. Using their instructions, I was able to kill the process long enough to run malwarebytes, which got rid of it permanently.

    Needless to say, this forum was very helpful! Here is the link:
    Antivirus Protection Forums
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  • Profile picture of the author Mohammad Afaq
    I use www.bitdefender.com and it is pretty good
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  • Profile picture of the author AverageGuy
    I use Avast, pretty good. further more, I use Opera as browser. It is less popular, but I guess it is less popular to be targeted by virus too.


    david
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  • Profile picture of the author Crew Chief
    Originally Posted by katied772 View Post

    Can anyone recommend an effective download program to remove viruses? I apparently picked up something called sysinternals and my Spyware Doctor is not removing it. Help please! Linda Kate

    If your computer has been infected with a virus, particularly any of the latest, "Backdoor Trojan / Rootkits" none of the standard virus software applications will work alone. In some cases, running them only worsens the problem/issues/symptoms because the Root Kits are programmed to morph into destruct computer mode when they detect certain activities such as:

    ctrl - alt -del
    Control panel access
    Restore Point access
    Virus scans access
    User attempts to access browser
    User attempts to searching using Google

    The latest Root kits are specifically designed to disable:

    Windows Restore Point (completely)
    Virus scans from completing a full run
    Installation of new virus scan software applications

    These Root Kits are also designed to stealthy camouflage the offending .exe files (key loggers, and other executables they have installed on your computer) and to permanently redirect your browsers.

    That being said, if you want to avoid reformatting your hard drive, go to: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum There is no charge for the service.

    You will need to create a profile which includes your OS and service packs and then start a thread advising the analyst of your symptoms and problems and any other pertinent information. Thoroughly read the instructions they provide and follow them to the letter.

    After your machine is clean, install Comodo Anti Virus, Comodo Time Machine, SpyBot and Malwarebytes.

    All of the above programs have free versions.

    The Comodo Time machine is one of the few restore points applications on the market that cannot be defeated by the stealthy destructive Root Kits. And as far as Comodo goes, once you install it and learn how it protects your machine, you'll never have a problem with viruses, malware or Trojans again.

    Unless of course, you love corn... I mean porn

    Giles, the Crew Chief
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    • Profile picture of the author lloyd02
      My daughter had a BAD ONE on her laptop. I couldn't even open a browser. I went to the store and bought webroot spysweeper. I just checked their website and they do have a download version available.

      lloyd
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  • Profile picture of the author alenmcmilan
    If your system have to lost any file so that can be possible this problem, Otherwise you cant install your anti virus having new setup. So I think you should have to reinstall your having a anti virus new setup. If you want to new anti virus so i would like ti first prefer Avast,
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    • Profile picture of the author edlewis
      There is a program I've used before called "SD Fix".....

      Being the "computer nerd" amongst my friends and relatives, I'm always asked to fix the nasty viruses they somehow end up getting.

      SD Fix does a number even on some of those nasty trojans that other programs struggle with.

      My brother's computer once had a virus that would block any type of anti-virus software from running and if you tried to download or even search for an anti-virus software, it would block the internet browser from connecting to the internet or sometimes just shut down the computer.

      Running SD Fix in Safe Mode like the instructions tell you has worked every time I've needed it to.

      After you run it, then run MalwareBytes to get rid of anything else left hanging around. That's my advice.

      Ed
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      • Profile picture of the author netkid
        Whenever I get any virus, I Google, "how to remove (virus name) virus" and you will get several freebie downloads to rid your computer of that virus. I Googled three times in the past for three different viruses. One was a trojan, and the other two were "hijackers."

        I simply Googled, how to get rid of each one by name and on every occurance, I got the specific download from the anti-virus program that removes each one.

        Good to use this info in the future
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  • Profile picture of the author Floyd Fisher
    Originally Posted by katied772 View Post

    Can anyone recommend an effective download program to remove viruses? I apparently picked up something called sysinternals and my Spyware Doctor is not removing it. Help please! Linda Kate
    That's because it's not a virus...it's a utility suite by Microsoft.

    Windows Sysinternals: Documentation, downloads and additional resources

    Where did you get the info from that this is a virus?
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  • Profile picture of the author davewebsmith
    get hold of a copy of

    1) panda antivirus - its cloud based so you dont need to get updates
    2) malwarebytes - anti spyware/addon software

    i have found that running two or three anti virus' is the best way to keep the pc free of niggles

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  • Profile picture of the author ago
    sometimes typing the symptons (problems the virus is causing in your PC) in google will give you the right solution

    Hope it helps
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  • Profile picture of the author cggan
    Originally Posted by katied772 View Post

    Can anyone recommend an effective download program to remove viruses? I apparently picked up something called sysinternals and my Spyware Doctor is not removing it. Help please! Linda Kate
    i don't know what kind of virus you're facing with.. whether it spyware, or redirect virus or hacker or any kind of virus.. i can suggest some kind of way to fix it.. but it's up to you to find the best solution. TQ
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  • Profile picture of the author rackspace
    security essentials by microsoft. totally awesome!
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  • Profile picture of the author jamesrich1
    Many people are recommending virus protection programs. If the virus severe you will probably have to wipe your computer clean before it takes over completely. Contact a computer repair shop and get a estimate. It usually is $100.
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  • Profile picture of the author parihar7
    Hello,

    I suggest you to scan your system using Advanced System Protector. it will surely remove any type of malware infection present on your pc.
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  • Profile picture of the author thaicompanypro
    Install f-secure and scan,
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    • Profile picture of the author Myles Sinclair
      This thread is two years old folks. I'm sure the OP has sorted the problem by now!
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  • Profile picture of the author operationoffers
    I recently got the FBI Virus and it is nasty. had to reformat. that suuucked
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