Is your website ready for THIS user?

20 replies
Sometimes you just can't underestimate the skill level of the end user...

#ready #user #website
  • Profile picture of the author koncorps
    LMAO.

    Yeah that's good, but the guy could do a better job of explaining I think.
    Signature

    Signature appears.

    {{ DiscussionBoard.errors[2198531].message }}
    • Profile picture of the author Diana Lane
      Originally Posted by koncorps View Post

      LMAO.

      Yeah that's good, but the guy could do a better job of explaining I think.
      I don't think the support guy could've done any better. I thought he did brilliantly.

      "Red X? To the ...right?"

      I'd like to think I could summon up the level of patience that he showed, but I have a suspicion that I'd spend at least a little of the time struggling to disguise an escaped laugh as a coughing fit.

      It's kind of a shame though that he went to all that trouble to put her at ease and leave her feeling that there was nothing out of the ordinary about her question, only for the entire conversation to end up doing the rounds as an internet oddity.

      Find someone who popped straight out of the womb knowing what a red 'X' is for and you've found yourself a real oddity.

      And yes, despite the fact that I thought it a breach of privacy that should not have seen the earholes of the wider world, I laughed when I heard it anyway. Shame on me - when my time on this earthly plane is all over I will probably have to go straight to a place where you sit and answer calls like that all day long
      Signature

      Plot short fiction, long fiction, even outline non-fiction * Edit the question prompts to suit your genre * Easily export text and image files for use with your word processor or Scrivener.
      {{ DiscussionBoard.errors[2198707].message }}
  • Profile picture of the author John Atkins
    I can close the pacman thing?

    No you can close your window.

    Oh... I could try that...


    LOL.
    {{ DiscussionBoard.errors[2198545].message }}
  • Profile picture of the author scrofford
    How do I get rid of the Pacman game? LOL! It'll go away tomorrow! LOL!
    {{ DiscussionBoard.errors[2198588].message }}
  • Profile picture of the author Trapped
    roflmao, thanks for the laugh man!!
    {{ DiscussionBoard.errors[2198593].message }}
    • Profile picture of the author Kay King
      I'm not sure there was any explanation he could offer that would get through in that case.

      My own personal favorite was a customer who complained that a site kept "closing on me and I have to keep looking it up". She was a on a site where the pages did not open in "new page" and was hitting "x" and closing the site over and over.

      So I explained that and said "just hit the back button on your browser when you want to go back to the page you were on".

      She informed me that she wasn't stupid and she could clearly see there was no "button that says "back" on her screen. Clearly, I wasn't aiming low enough.

      kay
      Signature
      Saving one dog will not change the world - but the world changes forever for that one dog
      ***
      2024 Patriot's Award for Service to Veterans
      {{ DiscussionBoard.errors[2198629].message }}
      • Originally Posted by koncorps View Post

        LMAO.

        Yeah that's good, but the guy could do a better job of explaining I think.
        Originally Posted by Kay King View Post

        I'm not sure there was any explanation he could offer that would get through in that case.
        I agree that he could have done a better job, but I also agree with Kay--I'm not sure she would have understood if he had.

        Originally Posted by Kay King View Post

        My own personal favorite was a customer who complained that a site kept "closing on me and I have to keep looking it up". She was a on a site where the pages did not open in "new page" and was hitting "x" and closing the site over and over.

        So I explained that and said "just hit the back button on your browser when you want to go back to the page you were on".

        She informed me that she wasn't stupid and she could clearly see there was no "button that says "back" on her screen. Clearly, I wasn't aiming low enough.

        kay
        I feel your pain. I actually had to create screen shots for a customer service call once to show someone where things like the "back button" were.
        {{ DiscussionBoard.errors[2198703].message }}
  • Profile picture of the author Dennis Gaskill
    That's an instant classic. Thanks Kevin.

    It reminds me of the time when I used to work at a computer store and a lady pushed the F1 (Help) key on one of the demo computers while I was in the bathroom. I came out just after she pushed it, and she thought the help key is what got my attention. "Oh, that was fast," she said.
    Signature

    Just when you think you've got it all figured out, someone changes the rules.

    {{ DiscussionBoard.errors[2198802].message }}
  • Profile picture of the author mmurtha
    Originally Posted by Kevin-VirtualProfitCenter View Post

    Sometimes you just can't underestimate the skill level of the end user...

    YouTube - Pacman Call - Lady wants it disabled from google.
    Kevin,

    No you shouldn't underestimate their user level. They may very well end up as one of your best customers in the end!

    Btw, did you get her permission to record her and use that conversation on the Internet? Just curious ... It seems you could be open to a law suite if you didn't.
    {{ DiscussionBoard.errors[2198870].message }}
    • Originally Posted by mmurtha View Post

      Kevin,

      No you shouldn't underestimate their user level. They may very well end up as one of your best customers in the end!

      Btw, did you get her permission to record her and use that conversation on the Internet? Just curious ... It seems you could be open to a law suite if you didn't.
      Not my recording, just came across it on YouTube.
      {{ DiscussionBoard.errors[2198921].message }}
    • Profile picture of the author BrianMcLeod
      Originally Posted by mmurtha View Post

      Btw, did you get her permission to record her and use that conversation on the Internet? Just curious ... It seems you could be open to a law suite if you didn't.
      Law suites are very expensive, especially if they're unfurnished.

      Btw, it wasn't Kevin on the call.

      Man, this thread delivers...

      PS. Hey Kev, haven't seen you 'round much lately.
      {{ DiscussionBoard.errors[2198930].message }}
      • Profile picture of the author jdenc
        Back in the very early days of the CD drive I had an interesting tech call. PC had died. It was pretty new of course and back then PCs were real expensive still. So they were quite upset that I had sold them a lemon and demanded my immediate attention. Well I scurried right over because these folks were buying several a month and I wasn't about to lose that business.

        So I go to the offending pc and it is all rusty across the motherboard. The way the stains were it was easy to see the mositure had come from the top and run down onto the board. I asked the user if they ever put their drink on top of the pc and they swore they hadn't because they had been warned not to and they were proud that they always used the built in drink holder.

        So I said built in drink holder? She looked at me like I was an idiot and said yes. Then she pushed the cd drive button and of course out popped the cd holder. She said I always use this. It turns out that as a prank someone in the office told her that's what it was for. Well of course what would happen is the condensate would build up on it, she would close it at the end of the day and all that moisture went right into the hot machine. Her boss wasn't nearly as amused as I was. In the end we sent a company wide memo to not use it that way and it was part of their new hire training for some time. She did keep her job but the prankster got written up.
        {{ DiscussionBoard.errors[2199039].message }}
        • Profile picture of the author marketguy
          thanks for the laugh.
          Signature


          {{ DiscussionBoard.errors[2199089].message }}
  • Profile picture of the author BCJason
    This reminds of trying to help my dad(85) double cick over the phone.
    Nice one
    Signature

    {{ DiscussionBoard.errors[2198891].message }}
  • Profile picture of the author Brad Gosse
    Reminds me of the old Apple tech call that went something like.

    "I can't work the foot pedal"
    "Uh I think that's the mouse, you put that on the desk and use your hand to move it."
    Signature
    {{ DiscussionBoard.errors[2199147].message }}
  • Profile picture of the author lapoche
    LOL haha nice
    {{ DiscussionBoard.errors[2199255].message }}

Trending Topics