Is your website ready for THIS user?

koncorps

16 years ago

LMAO.

Yeah that's good, but the guy could do a better job of explaining I think.

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Diana Lane 16 years ago

Originally Posted by koncorps

LMAO.

Yeah that's good, but the guy could do a better job of explaining I think.

I don't think the support guy could've done any better. I thought he did brilliantly.

"Red X? To the ...right?"

I'd like to think I could summon up the level of patience that he showed, but I have a suspicion that I'd spend at least a little of the time struggling to disguise an escaped laugh as a coughing fit.

It's kind of a shame though that he went to all that trouble to put her at ease and leave her feeling that there was nothing out of the ordinary about her question, only for the entire conversation to end up doing the rounds as an internet oddity.

Find someone who popped straight out of the womb knowing what a red 'X' is for and you've found yourself a real oddity.

And yes, despite the fact that I thought it a breach of privacy that should not have seen the earholes of the wider world, I laughed when I heard it anyway. Shame on me - when my time on this earthly plane is all over I will probably have to go straight to a place where you sit and answer calls like that all day long
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John Atkins

16 years ago

I can close the pacman thing?

No you can close your window.

Oh... I could try that...

LOL.

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scrofford

16 years ago

How do I get rid of the Pacman game? LOL! It'll go away tomorrow! LOL!

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Trapped

16 years ago

roflmao, thanks for the laugh man!!

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Kay King

16 years ago

I'm not sure there was any explanation he could offer that would get through in that case.

My own personal favorite was a customer who complained that a site kept "closing on me and I have to keep looking it up". She was a on a site where the pages did not open in "new page" and was hitting "x" and closing the site over and over.

So I explained that and said "just hit the back button on your browser when you want to go back to the page you were on".

She informed me that she wasn't stupid and she could clearly see there was no "button that says "back" on her screen. Clearly, I wasn't aiming low enough.

kay

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Kevin-VirtualProfitCenter

16 years ago

Originally Posted by koncorps

LMAO.

Yeah that's good, but the guy could do a better job of explaining I think.

Originally Posted by Kay King

I'm not sure there was any explanation he could offer that would get through in that case.

I agree that he could have done a better job, but I also agree with Kay--I'm not sure she would have understood if he had.

Originally Posted by Kay King

My own personal favorite was a customer who complained that a site kept "closing on me and I have to keep looking it up". She was a on a site where the pages did not open in "new page" and was hitting "x" and closing the site over and over.

So I explained that and said "just hit the back button on your browser when you want to go back to the page you were on".

She informed me that she wasn't stupid and she could clearly see there was no "button that says "back" on her screen. Clearly, I wasn't aiming low enough.

kay

I feel your pain. I actually had to create screen shots for a customer service call once to show someone where things like the "back button" were.

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Dennis Gaskill

16 years ago

That's an instant classic. Thanks Kevin.

It reminds me of the time when I used to work at a computer store and a lady pushed the F1 (Help) key on one of the demo computers while I was in the bathroom. I came out just after she pushed it, and she thought the help key is what got my attention. "Oh, that was fast," she said.

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mmurtha

16 years ago

Originally Posted by Kevin-VirtualProfitCenter

Sometimes you just can't underestimate the skill level of the end user...

YouTube - Pacman Call - Lady wants it disabled from google.

Kevin,

No you shouldn't underestimate their user level. They may very well end up as one of your best customers in the end!

Btw, did you get her permission to record her and use that conversation on the Internet? Just curious ... It seems you could be open to a law suite if you didn't.

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Kevin-VirtualProfitCenter

16 years ago

Originally Posted by mmurtha

Kevin,

No you shouldn't underestimate their user level. They may very well end up as one of your best customers in the end!

Btw, did you get her permission to record her and use that conversation on the Internet? Just curious ... It seems you could be open to a law suite if you didn't.

Not my recording, just came across it on YouTube.

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BrianMcLeod

16 years ago

Originally Posted by mmurtha

Btw, did you get her permission to record her and use that conversation on the Internet? Just curious ... It seems you could be open to a law suite if you didn't.

Law suites are very expensive, especially if they're unfurnished.

Btw, it wasn't Kevin on the call.

Man, this thread delivers...

PS. Hey Kev, haven't seen you 'round much lately.

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jdenc 16 years ago

Back in the very early days of the CD drive I had an interesting tech call. PC had died. It was pretty new of course and back then PCs were real expensive still. So they were quite upset that I had sold them a lemon and demanded my immediate attention. Well I scurried right over because these folks were buying several a month and I wasn't about to lose that business.

So I go to the offending pc and it is all rusty across the motherboard. The way the stains were it was easy to see the mositure had come from the top and run down onto the board. I asked the user if they ever put their drink on top of the pc and they swore they hadn't because they had been warned not to and they were proud that they always used the built in drink holder.

So I said built in drink holder? She looked at me like I was an idiot and said yes. Then she pushed the cd drive button and of course out popped the cd holder. She said I always use this. It turns out that as a prank someone in the office told her that's what it was for. Well of course what would happen is the condensate would build up on it, she would close it at the end of the day and all that moisture went right into the hot machine. Her boss wasn't nearly as amused as I was. In the end we sent a company wide memo to not use it that way and it was part of their new hire training for some time. She did keep her job but the prankster got written up.
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- marketguy 16 years ago
  
  thanks for the laugh.
  
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BCJason

16 years ago

This reminds of trying to help my dad(85) double cick over the phone.
Nice one

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Brad Gosse

16 years ago

Reminds me of the old Apple tech call that went something like.

"I can't work the foot pedal"
"Uh I think that's the mouse, you put that on the desk and use your hand to move it."

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CDarklock

16 years ago

Originally Posted by Brad Gosse

Reminds me of the old Apple tech call that went something like.

"I can't work the foot pedal"
"Uh I think that's the mouse, you put that on the desk and use your hand to move it."

The light bulb went on in my head about this one when I bought my wife her first sewing machine.

She put the foot pedal on the table next to the machine, in about the same place one would put a mouse. I can only imagine that if I hadn't been there, she would have been terribly frustrated trying to guide the fabric with one hand and control the speed with the other.

So I'm betting the woman who made this call owned a sewing machine.

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Kevin-VirtualProfitCenter

16 years ago

Originally Posted by BrianMcLeod

Law suites are very expensive, especially if they're unfurnished.

Or have a view...

Originally Posted by BrianMcLeod

PS. Hey Kev, haven't seen you 'round much lately.

I've been pretty busy with being after being called in to handle BP's PR.

Originally Posted by Brad Gosse

Reminds me of the old Apple tech call that went something like.

"I can't work the foot pedal"
"Uh I think that's the mouse, you put that on the desk and use your hand to move it."

You mean I can use my HAND?!?!??! Wow, thanks for this tip Brad. My toes get so cold in the winter.

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BrianMcLeod 16 years ago

Originally Posted by Kevin-VirtualProfitCenter

I've been pretty busy with being after being called in to handle BP's PR.

You're a better man than I. That little tart Bristol Palin must be a HANDFUL.
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- Kevin-VirtualProfitCenter 16 years ago
  
  Originally Posted by BrianMcLeod
  
  You're a better man than I. That little tart Bristol Palin must be a HANDFUL.
  
  I've been looking at Wasilla real estate because the dog-sled commute from Fairbanks is killing me.
  
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lapoche

16 years ago

LOL haha nice

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