Why Won't These Internet Marketers Give Me A Refund...?

20 replies
I bought something called Adwords Analyzer weeks and weeks ago. I couldn't get it to work, emailed for help, waited for 5 days, then got an email to go and ask their cyber support for help. I submitted a ticket to cyber support for help, and never got an email back from. I was waiting weeks for a product I bought that didn't even work. As a consumer, I got fed up and asked these people for a refund. This is what I got:

[I'm going to name myself "Mark"]

Hi, I bought this and ever since using adword analyzer, it doesn't seem to work.

I'll type in a a random thing that I'm looking for in the space.

Under it it says, "There are no items to show."

Below it says, Attempting Login...

So I wait for hours because I guess it's searching, but nothing comes up? I give up, how do I fix this problem...

-Mark

Hi,

We can fix this...

For tech support, please visit:

Xybercode Support

Thank you.

Jeff

(days later...)

I bought this but I forgot andI don't know what is my logic and password? How can I obtain because Adwords Analyzer doesn't seem to be working. I tried going to the support, but it says that my my info was wrong... please help, thank you.

-Mark

(days later...)

The cyber support isn't responding and adwords analyzer still doesn't work...

-Mark

(days later...)

Trey,

Contact Mark ASAP.

Thanks!

Jeff

(day later...)

I'm not Trey... may I have a refund on Adwords Analyzer if it's not too late? I couldn't get this to work, no one helped me with my problem, and cyber support never even emailed me back.

-Mark

(day later...)

Mark,

Are you not getting our emails?

All the best!

Jeff

(day later)

Hi Mark,

Can I give you a call tomorrow? I would like to make sure that this is
sorted out for you. I remember replying to you a couple of different
times.

Did you also submit a ticket?

Trey

(day later...)

No... I don't want to talk to anyone I don't know on the phone, can I just have a refund on this item please?

(day later same time with Trey...)

I understand. He was emailing you to help though

Jeff

(dater later same with with Jeff...)

Hey Mark,

I contacted you yesterday to assist you. Did you get that email.

---------------------------------------------------------------------------------------

Why do internet marketers have to be like this? I lost all my trust and respect for these people. All I'm asking is a refund for this statement, is that too much to ask?

You Can't Lose With Our 100% Satisfaction
8 Week Money Back Guarantee!

"Because we're so confident you're going to love Ad Word Analyzer, we're willing to extend an ironclad, 100%, you-can't-lose money back guarantee. Order Ad Word Analyzer right now. Try it out and put it to the test! If you aren't completely satisfied, then simply contact us anytime within 8 weeks and we'll refund all of your money!"
#give #internet #marketers #refund
  • Profile picture of the author Fendi Salim
    Well its sold via Clickbank so get a refund via Clickbank...

    Simple.
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  • Profile picture of the author thatgirlJ
    Definitely- Clickbank protects customers against things like this. They have a great reputation for doing so
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  • Profile picture of the author ForumJoiner
    I would definitely recommend you to read this:
    Satisfaction guaranteed - who guarantees your guarantee?
    It will offer a solution for the future.
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  • Profile picture of the author cloudchaser22
    Ah I see, time to wait. So even though I bought it through a PPC search engine... I need to ask CB next time instead of the merchant themselves to give me a refund?
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    I'm a starter, but I am willing to try everything I can to be a successful internet marketer and chase my dreams. If you can answer any of my questions, I would greatly appreciate it. Thank you.

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    • Profile picture of the author Eric Lorence
      Originally Posted by cloudchaser22 View Post

      Ah I see, time to wait. So even though I bought it through a PPC search engine... I need to ask CB next time instead of the merchant themselves to give me a refund?
      No, it is usually better to ask the merchant to handle the problem first, as many have excellent support.

      Though there are some bad apples.

      Best!
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  • Profile picture of the author 2bwealthy
    I would go through the merchant first. I have had issues in the past , but was able to get them resolved quickly. If you are going in circles with the merchant then contact CB.
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  • Profile picture of the author cloudchaser22
    Okay thanks for this guys... I just wish all internet marketers weren't so uptight with customers money... maybe it has something to do with America's economy.
    Signature

    I'm a starter, but I am willing to try everything I can to be a successful internet marketer and chase my dreams. If you can answer any of my questions, I would greatly appreciate it. Thank you.

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  • Profile picture of the author Money on the Side
    Send an email to: refunds@clickbank.com

    Give them your order # and tell them you'd like a refund. Also, let them know that you're having troubles with the seller. Promising refunds and not delivering is bad for us all.
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  • Profile picture of the author Internet Stores
    Yes, definitely, I would go directly to ClickBank and get a refund through them.
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  • Profile picture of the author Chris Lockwood
    Interesting that you wouldn't let them call you to help you.
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    • Profile picture of the author viralgold
      Originally Posted by Chris Lockwood View Post

      Interesting that you wouldn't let them call you to help you.
      LOL, I don't blame the poor guy when it took forever for them to even acknowledge his problem. He was probably way past his *happy place*, when he would have welcomed having the personal attention, and may have been afraid whomever called was going to sucker him into keeping the product whilst they worked out the bugs. (OK, it's after midnight and I'm rambling. But still . . .)

      I know you'll get your refund promptly from Clickbank. They have awesome customer support, and well, they're located in my home state of Idaho. <beaming with pride smile>
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  • Profile picture of the author Lazy Slacker
    clickbank will take care of it. Do report it.

    these guys need to learn how to do customer service.
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  • Profile picture of the author Powder_Skier
    I too recently bought ad word analyzer. I've just used it on a limited basis, but my big complaint (still waiting for a reply from their support ticket) is that their PDF instructions manual was empty of instructions! I downloaded it several times from two different browsers - even cleaned out my temp file - but nothing showed up on the pages when I opened the file.

    Anyway, everyone's advice on sending a refund request directly is very good, because it works. So sad to get customers and then provide no customer service. Good luck!
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  • Profile picture of the author Black Hat Cat
    Banned
    Originally Posted by cloudchaser22 View Post

    I bought something called Adwords Analyzer weeks and weeks ago. I couldn't get it to work, emailed for help, waited for 5 days, then got an email to go and ask their cyber support for help. I submitted a ticket to cyber support for help, and never got an email back from. I was waiting weeks for a product I bought that didn't even work. As a consumer, I got fed up and asked these people for a refund. This is what I got:

    [I'm going to name myself "Mark"]

    Hi, I bought this and ever since using adword analyzer, it doesn't seem to work.

    I'll type in a a random thing that I'm looking for in the space.

    Under it it says, "There are no items to show."

    Below it says, Attempting Login...

    So I wait for hours because I guess it's searching, but nothing comes up? I give up, how do I fix this problem...

    -Mark

    Hi,

    We can fix this...

    For tech support, please visit:

    Xybercode Support

    Thank you.

    Jeff

    (days later...)

    I bought this but I forgot andI don't know what is my logic and password? How can I obtain because Adwords Analyzer doesn't seem to be working. I tried going to the support, but it says that my my info was wrong... please help, thank you.

    -Mark

    (days later...)

    The cyber support isn't responding and adwords analyzer still doesn't work...

    -Mark

    (days later...)

    Trey,

    Contact Mark ASAP.

    Thanks!

    Jeff

    (day later...)

    I'm not Trey... may I have a refund on Adwords Analyzer if it's not too late? I couldn't get this to work, no one helped me with my problem, and cyber support never even emailed me back.

    -Mark

    (day later...)

    Mark,

    Are you not getting our emails?

    All the best!

    Jeff

    (day later)

    Hi Mark,

    Can I give you a call tomorrow? I would like to make sure that this is
    sorted out for you. I remember replying to you a couple of different
    times.

    Did you also submit a ticket?

    Trey

    (day later...)

    No... I don't want to talk to anyone I don't know on the phone, can I just have a refund on this item please?

    (day later same time with Trey...)

    I understand. He was emailing you to help though

    Jeff

    (dater later same with with Jeff...)

    Hey Mark,

    I contacted you yesterday to assist you. Did you get that email.

    ---------------------------------------------------------------------------------------

    Why do internet marketers have to be like this? I lost all my trust and respect for these people. All I'm asking is a refund for this statement, is that too much to ask?

    You Can't Lose With Our 100% Satisfaction
    8 Week Money Back Guarantee!

    "Because we're so confident you're going to love Ad Word Analyzer, we're willing to extend an ironclad, 100%, you-can't-lose money back guarantee. Order Ad Word Analyzer right now. Try it out and put it to the test! If you aren't completely satisfied, then simply contact us anytime within 8 weeks and we'll refund all of your money!"
    Well, you didn't originally ask for a refund, you asked for help. Clearly things were getting crossed up somewhere in the email conversation, so they offered to call you, on their dime no less, to try and help. Most won't do that. For some reason, you acted like they asked you to walk down a dark alley at night on Skid Row. So, you desperately wanted some help, until someone actually tried to help you.

    Maybe the question should be "why do customers have to be like this?" You insisted they only help you via a medium that wasn't working. How do you expect them to help you via email if you aren't getting the emails, or if you don't understand what the emails are telling you?

    By the way, did you actually read the support site? 4 solutions to your problem are given there, no registration required. The link is right there on the main page. Did you try even 1 of them?

    I'm guessing no......
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    • Profile picture of the author writergirlk
      It's really a shame that the support hasn't been all that great. Have I heard that this is actually a pretty good product or am I thinking of something else?
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      • Profile picture of the author AndrewCavanagh
        It is possible that their emails aren't making it through your ISP or your spam filter (probably likely based on the replies you've received).

        Check your spam folder first.

        If there's nothing there enter a new ticket (or check the old tickets you've entered) and keep track by logging in to the help desk to check the tickets.

        I would only follow this course of action for 48 hours maximum.

        If you're not getting a satisfactory response ask for a refund through Clickbank, Paypal or do a charge back on your credit card based on how you paid for the product in the first place.

        Kindest regards,
        Andrew Cavaangh
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        • Profile picture of the author quench8
          Hello,

          I work for Xybercode and handle all the support. I reply to all
          customers within 24 hours (usually much less). It looks like some
          simple communication issues are at hand here.

          You initially did ask for help. Jeff forwarded your info to me and I
          know that I replied to you at least 3 times. So, I think the case here
          is emails being filtered as spam. I only see one of my replies in your
          post.

          With that said, we were just trying to assist you to get the software
          working. Ad Word Analyzer is a great tool and we sincerely wanted help
          you out and make sure it was working correctly.

          We always abide by our guarantee and process refunds when requested. I
          am sorry that this did not work out for you. If you want us to submit
          your refund request for you, please post a private message to me here with the Clickbank receipt info. Also, please open a new ticket with it as well.

          Insert your Clickbank receipt info in the ticket and I will notify clickbank.

          Warm Regards,

          Trey Newkerk
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          • Profile picture of the author Nonny
            Originally Posted by quench8 View Post

            You initially did ask for help. Jeff forwarded your info to me and I
            know that I replied to you at least 3 times. So, I think the case here
            is emails being filtered as spam. I only see one of my replies in your
            post.
            I had a tech support problem with a different vendor, and it turned out the emails weren't being delivered in a timely fashion.
            http://www.warriorforum.com/main-int...-messages.html
            Not necessarily what happened here, but it could be a reason for the lack of communication.
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            ~ Peggy

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  • Profile picture of the author askloz
    Contact Us - ClickBank go to this link, and fill in the form. you'll get a refund within 7 days, if your guarantee has run out, which isn't your fault since you asked well within your guaranteed policy, contact their webhost, let the product owner that if they don't refund you immediately, you'll make sure to have their website removed for conducting illegal activities online.
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  • Profile picture of the author cloudchaser22
    Thank you. Yes, I have this handled now. Thanks again for everyone's supportive replies!
    Signature

    I'm a starter, but I am willing to try everything I can to be a successful internet marketer and chase my dreams. If you can answer any of my questions, I would greatly appreciate it. Thank you.

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