Why Won't These Internet Marketers Give Me A Refund...?

I bought something called Adwords Analyzer weeks and weeks ago. I couldn't get it to work, emailed for help, waited for 5 days, then got an email to go and ask their cyber support for help. I submitted a ticket to cyber support for help, and never got an email back from. I was waiting weeks for a product I bought that didn't even work. As a consumer, I got fed up and asked these people for a refund. This is what I got:

[I'm going to name myself "Mark"]

Hi, I bought this and ever since using adword analyzer, it doesn't seem to work.

I'll type in a a random thing that I'm looking for in the space.

Under it it says, "There are no items to show."

Below it says, Attempting Login...

So I wait for hours because I guess it's searching, but nothing comes up? I give up, how do I fix this problem...

-Mark

Hi,

We can fix this...

For tech support, please visit:

Xybercode Support

Thank you.

Jeff

(days later...)

I bought this but I forgot andI don't know what is my logic and password? How can I obtain because Adwords Analyzer doesn't seem to be working. I tried going to the support, but it says that my my info was wrong... please help, thank you.

-Mark

(days later...)

The cyber support isn't responding and adwords analyzer still doesn't work...

-Mark

(days later...)

Trey,

Contact Mark ASAP.

Thanks!

Jeff

(day later...)

I'm not Trey... may I have a refund on Adwords Analyzer if it's not too late? I couldn't get this to work, no one helped me with my problem, and cyber support never even emailed me back.

-Mark

(day later...)

Mark,

Are you not getting our emails?

All the best!

Jeff

(day later)

Hi Mark,

Can I give you a call tomorrow? I would like to make sure that this is
sorted out for you. I remember replying to you a couple of different
times.

Did you also submit a ticket?

Trey

(day later...)

No... I don't want to talk to anyone I don't know on the phone, can I just have a refund on this item please?

(day later same time with Trey...)

I understand. He was emailing you to help though

Jeff

(dater later same with with Jeff...)

Hey Mark,

I contacted you yesterday to assist you. Did you get that email.

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Why do internet marketers have to be like this? I lost all my trust and respect for these people. All I'm asking is a refund for this statement, is that too much to ask?

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