I'm SHOCKED. Please, don't treat your customers like this...

61 replies
Having worked in customer services for more years than I care to remember, and obviously providing first class customer service to my customers in my current IM business, I really cannot tolerate bad customer service...

...but what I've just encountered is truly shocking.

I bought a product on Amazon.

It arrived, and not only was it a different model, but also, it didn't work at all (tested properly too, so it wasn't a user error.)

I emailed them and asked how I could return it.

They emailed back saying I'll have to pay for postage (preferably recorded, because otherwise they cannot guarantee they'll get the item back - lol)

So, being a bit annoyed over all this, I write my Amazon review.

I said "The wrong product arrived, and worse still, it didn't work! The company expect me to pay for the item to be returned, I would avoid."

That's a paraphrased review, but more or less what I said.

Now get this:

They then email me from their "legal department" and say:

"Evening

Thankyou for your blatant lies in the public domain.

With respect to this libel in a public forum our solicitors will be in touch.

As a note we have kept records of your emails, feedback and the list listing concerned which will be being passed to our solicitor for the claim we will be pursueing.

Regards"
Can you believe that? What would you do next? Would you ignore them? Did I do anything wrong?

I don't think so. I guess they are just pissed because they got a bad review. HA! Does a bad review constitute libel?

Do you think this is a smart way to get a good name for your self?

When I see the customer service of fellow marketers, it's easy to forget how bad it could be in the "real world."
#customers #shocked #treat
  • Profile picture of the author Supernoob
    Say you look forward to hearing from there solicitors
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  • Profile picture of the author Bill Farnham
    Nick,

    I'd be real tempted to post their response back in the same review section along with a question as to why they think the response they gave you was appropriate.

    If you make that idiotic response a matter of record you will only be putting their own words where those words belong.

    ~Bill
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    • Profile picture of the author TonyDavis
      Originally Posted by Bill Farnham View Post

      Nick,

      I'd be real tempted to post their response back in the same review section along with a question as to why they think the response they gave you was appropriate.

      If you make that idiotic response a matter of record you will only be putting their own words where those words belong.

      ~Bill
      .... and I would archive that email you got from them so they can NOT deny they sent it.

      Tony
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  • Profile picture of the author Kierkegaard
    If they were going to do anything legally you would have heard from their solicitors not them.

    Large companies will use legal bullying. I had a website once that mentioned a certain celebrity - in a list of people who worked in radio before becoming famous in another field. A couple of days later I was emailed by his legal team demanding I remove all references to him from the website.

    A large supermarket chain in the UK has also been known to send out cease and desist letters from their legal team to any website making any claims they don't like.

    They all know that they don't actually have a case but they can hassle you with continual threats. For most website owners it isn't worth the hassle and they just take the stuff down.

    In your case, the site owners look like they're just talking out their ar$e$
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  • Profile picture of the author dougp
    Originally Posted by Nick Brighton View Post

    Having worked in customer services for more years than I care to remember, and obviously providing first class customer service to my customers in my current IM business, I really cannot tolerate bad customer service...

    ...but what I've just encountered is truly shocking.

    I bought a product on Amazon.

    It arrived, and not only was it a different model, but also, it didn't work at all (tested properly too, so it wasn't a user error.)

    I emailed them and asked how I could return it.

    They emailed back saying I'll have to pay for postage (preferably recorded, because otherwise they cannot guarantee they'll get the item back - lol)

    So, being a bit annoyed over all this, I write my Amazon review.

    I said "The wrong product arrived, and worse still, it didn't work! The company expect me to pay for the item to be returned, I would avoid."

    That's a paraphrased review, but more or less what I said.

    Now get this:

    They then email me from their "legal department" and say:



    Can you believe that? What would you do next? Would you ignore them? Did I do anything wrong?

    I don't think so. I guess they are just pissed because they got a bad review. HA! Does a bad review constitute libel?

    Do you think this is a smart way to get a good name for your self?

    When I see the customer service of fellow marketers, it's easy to forget how bad it could be in the "real world."

    Seems like a lame scare tactic to me, I would have done the same exact thing if I were in your position.
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  • Profile picture of the author Michael Oksa
    Dear Company Name,

    Thank you for keeping copies of all correspondence. I have been keeping everything, too and was concerned what would happen if it was accidentally erased. I will now be able to rest easy.

    I appreciate your attention to this matter. However, had you paid attention when shipping the item, I'm sure I would have received the proper model, and one that works.

    Your soicitors get my highest praise. After all, they must have a very difficult job keeping up with all of your disgruntled customers.

    Sincerely yours,
    Nick Brighton
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    • Profile picture of the author TimG
      Originally Posted by Michael Oksa View Post

      Dear Company Name,

      Thank you for keeping copies of all correspondence. I have been keeping everything, too and was concerned what would happen if it was accidentally erased. I will now be able to rest easy.

      I appreciate your attention to this matter. However, had you paid attention when shipping the item, I'm sure I would have received the proper model, and one that works.

      Your soicitors get my highest praise. After all, they must have a very difficult job keeping up with all of your disgruntled customers.

      Sincerely yours,
      Nick Brighton
      Well said Michael...well said!! A professional response so he (Nick) doesn't have to lower himself to their standards while simultaneously calling their bluff (if it is one).

      Respectfully,
      Tim
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      • Profile picture of the author Michael Oksa
        Originally Posted by TimG View Post

        Well said Michael...well said!! A professional response so he (Nick) doesn't have to lower himself to their standards while simultaneously calling their bluff (if it is one).

        Respectfully,
        Tim
        Thank you, Tim.

        The initial reaction a lot of people have in these circumstances is to fire back a reply in kind. But I have found it to work out better if you don't play their game, instead play YOUR game.

        You can tell them what you think, but in a way that is tactful.

        You aren't making any threats, not speaking any lies, and may actually help as evidence in your favor (if it would ever come to that).

        By saying you are glad they have copies, you are sending a clear message that you are not intimidated.

        All the best,
        Michael

        p.s. For those that may have missed it, the letter wasn't claimed to be FROM a lawyer, it was a threat of getting lawyers involved.
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    • Profile picture of the author JamieSEO
      Originally Posted by Michael Oksa View Post

      Dear Company Name,

      Thank you for keeping copies of all correspondence. I have been keeping everything, too and was concerned what would happen if it was accidentally erased. I will now be able to rest easy.

      I appreciate your attention to this matter. However, had you paid attention when shipping the item, I'm sure I would have received the proper model, and one that works.

      Your soicitors get my highest praise. After all, they must have a very difficult job keeping up with all of your disgruntled customers.

      Sincerely yours,
      Nick Brighton

      Brilliant!

      Businesses and at time individuals love to throw around threats of legal action when you have not done anything wrong to intimidate you into retracting comments or otherwise taking an action that they want.

      My response where I have not done anything wrong tends to be a very politely worded 'go for it'.

      Having worked with both large and small businesses and handling these kind of issues, if you ever get a letter from anyone OTHER than their lawyer you can just ditch it. If they don't want to spend the money getting the lawyer to draft a letter then they are definitely not going to bother with legal action.

      To sue someone for libel is difficult even in the most clear cut situations and you need to be willing to spend years getting it heard in court, along with thousands of dollars for legal fees.

      They also know that if they were to sue they can only get what you have. Unless you own a large business and/or assets, even if they were to win they would still end up paying more to their own lawyers than they would ever get back from you.

      My standard response to them is "I am sure that your lawyers will be most grateful for your business." A nice way of calling them idiots
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      • Profile picture of the author Bellasys
        Amazon has some interesting policies.

        I recently managed a book-launch campaign with good info on how to get bestseller status by doing a 48 hour campaign.

        Had 21,000 on a list- far short of great potential best-seller status, but formidable nonetheless.

        Had prepped for weeks, & everything was great.

        Our fulfillment company has been doing biz with them and B&T for years.

        In the end, they listed our product "out of stock," even though the co. said they had 999 (the maximum allowable) behind the launch.

        To make things worse, the first day they accepted orders, then somehow began arbitrarily changing how it all went down.

        Orders were rescinded, and records of them WIPED OFF CUSTOMERS ACCOUNTS.

        Within 3 days, they had demolished a book launch and nearly destroyed the rep of the author, simply because they wouldn't provide any information how to service these clients. They denied offering orders when there was "clearly no stock." however, many people kept their invoices and their notification trails. Some even kept screenshots for us after the first go-round, believe me we had many eyes on this launch.

        After 14,000 confirmed sales emails landed to qualified (and interested buyers- no spam) we netted a total of 32 sales, and over half of those were close friends who had to be coaxed into revisiting the process.

        We had a weeks paid stay in Hawaii as part of our promo- much better than what most booklaunches give- and we had 14 closely aligned authors and people of interest giving bonuses. Didn't seem to matter when they showed up and found "out of stock" and "not sure when this will be available" plastered all over the web.

        We actually did threaten to sue them, and someone should sue them. I'm personally waiting for a class action strike, I don't like the way the do business.
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        • Profile picture of the author Gary J Martin
          My guess is scare tactics. Because what you stated was in the review section of Amazon, where people are entitled to give an honest review, I doubt they have a leg to stand on.
          I'm curious why you didn't name the company? I'm sure none of us what to deal with them. If we knew the company, we would all avoid it like the plague.
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          • Profile picture of the author Michael Oksa
            Originally Posted by kronus View Post

            My guess is scare tactics. Because what you stated was in the review section of Amazon, where people are entitled to give an honest review, I doubt they have a leg to stand on.
            I'm curious why you didn't name the company? I'm sure none of us what to deal with them. If we knew the company, we would all avoid it like the plague.
            Because, like it or not, that would violate Rule #1 of the forum.

            Don't get me wrong, there are plenty of times when it would be cool to know exactly who these companies are, but if it were allowed, it would quickly devolve into chaos.

            At the same time, there have been a few threads that, on the face of it, seem to violate Rule #1, but they are rare exceptions.

            All the best,
            Michael
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            • Profile picture of the author John Henderson
              Q4. Do I have to pay to return the goods?

              The business is not entitled to charge for recovery of the goods if the consumer also has a statutory right to cancel the contract under other legislation, (for example because they are defective) or if the term requiring the consumer to return the goods is an ''unfair term'' within the meaning of the Unfair Terms in Consumer Contracts Regulations 1999 and The Unfair Terms in Consumer Contracts (Amendment) Regulations 2001.
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            • Profile picture of the author Gary J Martin
              Originally Posted by Michael Oksa View Post

              Because, like it or not, that would violate Rule #1 of the forum.

              Don't get me wrong, there are plenty of times when it would be cool to know exactly who these companies are, but if it were allowed, it would quickly devolve into chaos.

              At the same time, there have been a few threads that, on the face of it, seem to violate Rule #1, but they are rare exceptions.

              All the best,
              Michael
              I appreciate the response, Mike. Upon reflection it could devolve into a ton of people bad mouthing companies for no good reason.
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      • Profile picture of the author Vogin
        Lol, you can laugh at this kind of customer service...
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        • Profile picture of the author Nick Brighton
          thanks for everybody's responses.

          I love the ballsy support and logic this place offers.

          Originally Posted by HypeFree View Post

          I would pay the postage and return it and get it over with. I know 99% disagree i'm expressing what I would do.

          I expect #!#@$!@#% like this to happen with big companies it's par of ineficiency it's real life who are you to change Amazon they are to big for you to change it

          before you back me i know it's not fair and it's not right.

          i 'm just saying what i would do
          That might be your choice, but if everyone thought like that, we'd all be dirty doormats living under a heavy weight of oppression.

          Imagine if it was your old lady or grandma who was getting this flack? Or maybe your 15 year old daughter?

          Some people will let these bullies walk all over them, because of social conformity and fear. That paves the way to more people getting ripped off by these Cowboy companies for years to come.

          Sometimes you need to look at the bigger picture, and what a single person's actions can do for many others' benefit.

          "Never was so much owed by so many to so few" - Churchill
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  • Profile picture of the author Steven Fullman
    Reply to the sender, and ask to speak to their supervisor.

    Make sure you sound suitably hufty.

    If you get a reply, demand (at least) a $1000 credit note, or else you'll "go public...big time"

    If they refuse, post their reply in here, and repeat.
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    • Profile picture of the author Tsnyder
      Originally Posted by Steven Fullman View Post

      Reply to the sender, and ask to speak to their supervisor.

      Make sure you sound suitably hufty.

      If you get a reply, demand (at least) a $1000 credit note, or else you'll "go public...big time"

      If they refuse, post their reply in here, and repeat.
      I know nothing about English law but my guess is it isn't much different
      than U.S. law on this advice. What you're suggesting is called extortion.
      That's a criminal offense.

      Tsnyder
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    • Profile picture of the author SteveSki
      Originally Posted by Steven Fullman View Post

      Reply to the sender, and ask to speak to their supervisor.

      Make sure you sound suitably hufty.

      If you get a reply, demand (at least) a $1000 credit note, or else you'll "go public...big time"

      If they refuse, post their reply in here, and repeat.
      Beware... They may be baiting you to respond as described in the above quote.

      I would simply take the 1st post and add it to the Amazon review. But think twice before communicating to them that you want $1,000 or else - as they will claim Extortion.

      According to Wikipedia....
      In the United States, extortion may also be committed as a federal crime across a computer system, phone, by mail or in using any instrument of "interstate commerce." Extortion requires that the individual sent the message "willingly" and "knowingly" as elements of the crime. The message only has to be sent (but does not have to reach the intended recipient) to commit the crime of extortion.
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    • Profile picture of the author Black Hat Cat
      Banned
      Originally Posted by Steven Fullman View Post

      Reply to the sender, and ask to speak to their supervisor.

      Make sure you sound suitably hufty.

      If you get a reply, demand (at least) a $1000 credit note, or else you'll "go public...big time"

      If they refuse, post their reply in here, and repeat.
      And just like that, bam......you've gone from a bogus libel claim to a legitimate extortion claim.
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      • Profile picture of the author Ashley Gable
        Remember when Oprah got taken to court because she bad mouthed the meat industry?

        She won, but I am sure many havent.

        Not sure how many parallels there are between what she said and what you wrote, but it is something to think about.
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  • Profile picture of the author CDarklock
    Originally Posted by Nick Brighton View Post

    Does a bad review constitute libel?
    Only if it's not true.

    In your case, it is. There's no libel here. Your correspondence with them even indicates that everything you said is true, so I hope they did save it and try to pursue legal action.
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  • Profile picture of the author Steven Fullman
    The only trouble is, you're firing back to people who -- in the main -- don't give a crap.

    Which is why you need to make sure (at the very least) you make sure your message gets moved up the food chain, to someone who cares.

    Then you can give it all the fancy-schmancy Mike Schmooze!

    (Which is ace, of course)

    Steve
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  • Profile picture of the author Paul Myers
    Nick,
    What would you do next?
    "Dear [whoever],

    In light of your stated intent to pursue legal challenges of my factual comments, please direct all further communication on this matter to my attorney. You can contact [him/her] at:

    [address here]

    Sincerely,

    Nick Brighton"
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    Stop by Paul's Pub - my little hangout on Facebook.

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    • Profile picture of the author Michael Oksa
      Originally Posted by Paul Myers View Post

      Nick,"Dear [whoever],

      In light of your stated intent to pursue legal challenges of my factual comments, please direct all further communication on this matter to my attorney. You can contact [him/her] at:

      [address here]

      Sincerely,

      Nick Brighton"
      I know it's not a competition, but...

      WE HAVE A WINNER!!!

      Good stuff, Paul.

      All the best,
      Michael
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    • Profile picture of the author Bill Farnham
      Originally Posted by Paul Myers View Post

      Nick,"Dear [whoever],

      In light of your stated intent to pursue legal challenges of my factual comments, please direct all further communication on this matter to my attorney. You can contact [him/her] at:

      [address here]

      Sincerely,

      Nick Brighton"
      Paul,

      I agree that this strategy is sound providing you have the legs to back it up.

      It does, however appear to create an opening for the ambulance chasers to initiate the game, lawyer to lawyer, if not handled correctly.

      Bluffing is a good strategy when you're sitting at a poker table. It's a different matter when you're involving people who use billable hours as a way to make a living.

      Just food for thought...

      ~Bill
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      • Profile picture of the author Paul Myers
        Bill,
        Bluffing is a good strategy when you're sitting at a poker table.
        That's not a bluff. It's the exact advice many, if not most, lawyers will give you for this situation. And that is NOT because it adds to their billable hours. It is more likely to stop frivolous threats dead in their tracks, and keep inexperienced people from saying or doing anything that could result in legitimately actionable situations.


        Paul
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        • Profile picture of the author Bill Farnham
          Originally Posted by Paul Myers View Post

          Bill,That's not a bluff. It's the exact advice many, if not most, lawyers will give you for this situation. And that is NOT because it adds to their billable hours. It is more likely to stop frivolous threats dead in their tracks, and keep inexperienced people from saying or doing anything that could result in legitimately actionable situations.

          Paul
          Paul, I certainly see where you're coming from on this, and thanks for the clarification.

          Provided the injured party in this scenario indeed has a lawyer this would be a good strategy. I guess my thoughts were leaning in the direction of those folks who do not have a relationship with a lawyer and want to play this card.

          ~Bill
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        • Profile picture of the author Cezar R Abadiano
          Originally Posted by Paul Myers View Post

          Bill,That's not a bluff. It's the exact advice many, if not most, lawyers will give you for this situation. And that is NOT because it adds to their billable hours. It is more likely to stop frivolous threats dead in their tracks, and keep inexperienced people from saying or doing anything that could result in legitimately actionable situations.


          Paul
          Agreed. If someone was to send me a communique that I would be hearing from their lawyer then I would like my lawyer to hear from them instead - after all they speak the same language.

          And yes if only to prevent me from saying something that may be used against me.
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  • Profile picture of the author defaultuser
    "Dear [whoever],

    In light of your stated intent to pursue legal challenges of my factual comments, please direct all further communication on this matter to my attorney. You can contact [him/her] at:

    [address here]
    Awesome! Love it!
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  • Profile picture of the author Aj Wilson
    We should have a "BAD Customer Service Experience" Forum...
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    • Profile picture of the author Kay King
      I would forward the reply to Amazon as a first step.
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  • Profile picture of the author Michael Oksa
    Originally Posted by HypeFree View Post

    why didn't you just pay the postage ask they asked and returned it?
    Because it wasn't his fault that they sent the wrong item, and that the item didn't work.

    Why should he pay for their mistakes?

    All the best,
    Michael
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    • Profile picture of the author Michael Oksa
      Originally Posted by HypeFree View Post

      I would pay the postage and move on.

      most people would disagree with me, but what is your time worth?
      You mean the time it takes to tell them you got the wrong product in the first place?

      See, it has already cost him time.

      Maybe the seller should pay for the shipping AND give a discount on the original purchase for wasting Nick's time.

      ~Michael
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  • Profile picture of the author reynoldscorb
    Dear Company Name,

    I have your address. I'm coming after you... and my money.

    Regards,
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  • Profile picture of the author alkantenik
    I think this is a individual event and he was drunk!
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  • Profile picture of the author MassiveMarketer
    You have the right to do a review of the product or service. They're most likely scaring you just to retract whatever you said. Arrogant of them to get back at you like that. If they just have your product replaced it wouldn't have come that far.

    That's the problem sometimes. They try to make big names of themselves and show otherwise by providing bad customer service. If they want to keep their clients, it doesn't end when the customers receive their product or service. It extends to providing customer service as well to make sure they'll be coming back for more.
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  • Profile picture of the author George Tee
    Just wondering, would Amazon do anything if you mail to them? Hmmm.. haven really purchased anything on Amazon in the recent years but is there a way to check out the reliability of the vendor themselves?
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  • Profile picture of the author Kierkegaard
    In a libel case their lawyers would have to prove that your comments were malicious and false. In addition to that, they would have to prove that these comments were designed to bring hatred, contempt and ridicule from others.

    If the wrong product arrived. And it didn't work. And they expected you to pay the postage for returning it. Then your comments can not be malicious or false.

    Your recommendation to others to avoid, was designed to make people avoid the sellers, not to hate them, or ridicule them or make a fool out of them.

    Their first tactic will be to try to intimidate you with solicitors they may or may not have.

    Their second tactic may be to hope that you do not try to defend yourself if attacked legally. They then automatically win.

    Their third option is to give up.

    Any solicitor would accept your case since you are guaranteed to win. Their solicitor's advice would be be to drop it, since they will lose.
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  • Profile picture of the author Shaun Lee
    If I received such a threat, I'll be scared out of my daylights!

    But as everyone else had said, I don't think a someone can sue someone for telling the truth.

    However, it's still best to take advice from Warrior-Lawyers.

    -Shaun
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  • Profile picture of the author ChrisBa
    Originally Posted by Nick Brighton View Post

    Having worked in customer services for more years than I care to remember, and obviously providing first class customer service to my customers in my current IM business, I really cannot tolerate bad customer service...

    ...but what I've just encountered is truly shocking.

    I bought a product on Amazon.

    It arrived, and not only was it a different model, but also, it didn't work at all (tested properly too, so it wasn't a user error.)

    I emailed them and asked how I could return it.

    They emailed back saying I'll have to pay for postage (preferably recorded, because otherwise they cannot guarantee they'll get the item back - lol)

    So, being a bit annoyed over all this, I write my Amazon review.

    I said "The wrong product arrived, and worse still, it didn't work! The company expect me to pay for the item to be returned, I would avoid."

    That's a paraphrased review, but more or less what I said.

    Now get this:

    They then email me from their "legal department" and say:



    Can you believe that? What would you do next? Would you ignore them? Did I do anything wrong?

    I don't think so. I guess they are just pissed because they got a bad review. HA! Does a bad review constitute libel?

    Do you think this is a smart way to get a good name for your self?

    When I see the customer service of fellow marketers, it's easy to forget how bad it could be in the "real world."
    I'm not a lawyer, so as always take everything on here at your own risk. But libel is thrown around a lot. If what your saying is true, then it is not libel. A bad review if it is honest is not libel, however often its not worth the fight and more time worthy to just drop it
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  • Profile picture of the author derekwong28
    Are you sure that the product is carried and shipped by Amazon itself rather than a merchant who have their products listed there.

    I am every surprised this, if this is standard practice by Amazon, then we should have heard lots of horror stories like this by now.
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  • Profile picture of the author Damien Roche
    HAHAHAHA Suing you for an accurate review? That IS the whole point of providing a facility to post feedback.

    I would shoot off an email to Amazon regarding the wrong product being delivered and the [quite serious] threats they made upon receiving a bad review.

    Then I'd get on with it.
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  • Profile picture of the author persianprince
    Who is the company so I know to avoid them.
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    • Profile picture of the author Michael Oksa
      Originally Posted by persianprince View Post

      Who is the company so I know to avoid them.
      The rules of the forum do not allow Nick to post the name of the company.

      ~Michael
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  • Profile picture of the author crazyken
    Hi Nick

    I have my own business and have been selling my products on Amazon here in the UK for the last 18 months.

    May I ask, was the item that you purchased ordered directly from Amazon or from an Amazon merchant (as I am) through their website.
    As Amazon have some very, very strict policies and working practices, my thought is that you've received the product either from one of their merchants (as I am) or received the email reply from a rogue member of Amazon's own staff.

    Can I suggest that you email Amazon's customer service dept with the details of the transaction and send a copy of the email reply, I am 100% certain that they will be absolutely horrified and will do their utmost to sort out the transaction to your satisfaction.

    Hope this helps.

    Ken
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    • Profile picture of the author Nick Brighton
      Originally Posted by crazyken View Post

      Hi Nick

      I have my own business and have been selling my products on Amazon here in the UK for the last 18 months.

      May I ask, was the item that you purchased ordered directly from Amazon or from an Amazon merchant (as I am) through their website.
      As Amazon have some very, very strict policies and working practices, my thought is that you've received the product either from one of their merchants (as I am) or received the email reply from a rogue member of Amazon's own staff.

      Can I suggest that you email Amazon's customer service dept with the details of the transaction and send a copy of the email reply, I am 100% certain that they will be absolutely horrified and will do their utmost to sort out the transaction to your satisfaction.

      Hope this helps.

      Ken
      Hi Ken,

      It was indeed a third party merchant, that was affiliated with Amazon (either approved by, or a registered merchant, I believe).

      So yes, Amazon have a stake in it and I'm sure they'd love to hear what happened.

      This is also why they were giving me this weird "pay us to return it" policy, despite it being faultly. I LOVE buying through Amazon, when it's actually Amazon, because they make returns as easy as a couple of clicks... and they even print the postage paid label for you.

      Different story, it seems, when it's a 3rd party.
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      • Profile picture of the author crazyken
        Hi Nick

        My main "Core" business is mail order products and depending on which country you live in will depend on what the law says.
        Here in the UK the "Distance Selling Act" states that if you receive an item which is faulty or is not the correct item as ordered by you, then you, the customer, have every right to return it and should not be left out of pocket for the cost of the return - it's also illegal to charge a return or re-stocking fee.

        However, I will reiterate that Amazon are the guys to contact, bad behaviour by one of their merchants reflects bad on their reputation and believe me, they won't like that one bit!

        If I can be of any further help, please don't hesitate.

        Ken
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  • Profile picture of the author OLOORE
    Talk with your your lawyer too. Establish the facts and get set for a great show down. I guess that will teach them some lesson.
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  • Profile picture of the author HeySal
    I'm wondering what the CEO would think if he realized this was going on.

    A well placed email or letter to him with copies of all correspondence and an explanation of the problem - with a line that "I know this may be embarrassing for you but I really thought you should know this is going on" usually results in some very timely solutions to customer problems.
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    Sal
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  • Profile picture of the author MultimediaVA
    Whatever happened to free speech? Since it was based on your experience it's not libel.
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  • Profile picture of the author tehnolife
    Banned
    Come on , be serious , with that afirmation: "As a note we have kept records of your emails, feedback and the list listing concerned which will be being passed to our solicitor for the claim we will be pursueing"..... They want you to play their game!! It was put just to scary you! Even if was real , they will not spend the time with every costumer! And I think many costumers are non-satisfied with their costumer-service.
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  • definition of libel: a false and malicious publication printed for the purpose of defaming a living person


    you're fine.
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