...but what I've just encountered is truly shocking.
I bought a product on Amazon.
It arrived, and not only was it a different model, but also, it didn't work at all (tested properly too, so it wasn't a user error.)
I emailed them and asked how I could return it.
They emailed back saying I'll have to pay for postage (preferably recorded, because otherwise they cannot guarantee they'll get the item back - lol)
So, being a bit annoyed over all this, I write my Amazon review.
I said "The wrong product arrived, and worse still, it didn't work! The company expect me to pay for the item to be returned, I would avoid."
That's a paraphrased review, but more or less what I said.
Now get this:
They then email me from their "legal department" and say:
Thankyou for your blatant lies in the public domain.
With respect to this libel in a public forum our solicitors will be in touch.
As a note we have kept records of your emails, feedback and the list listing concerned which will be being passed to our solicitor for the claim we will be pursueing.
I don't think so. I guess they are just pissed because they got a bad review. HA! Does a bad review constitute libel?
Do you think this is a smart way to get a good name for your self?
When I see the customer service of fellow marketers, it's easy to forget how bad it could be in the "real world."