Someone bought one of my ebooks that is in my salesletter. After 6 hours, I receive the following email:
I'M NOT A COMPUTER PERSON DOWN LOAD? TIME? 36 HRS?
I CLICKED AND SOME ZIP CAME UP
I WAS NOT ABLE TO OPEN IT SO IT SAID SAVE NOW WHAT
IS IT HERE SOME PLACE IN MY COMPUTER ?
IF SO HOW DO I FIND IT AND DOES IT SAY IN TILL I REMOVE IT OR
? 36 HRS AND IT'S GONE OR WHAT
OR CAN I PRINT IT OUT ?
IF I CANT DO IT I FORGOT WHAT THE RETURN WAS TIME TO WHO AND HOW ?
After 10 minutes, another email came:
THIS ZIP ? WHAT IS IT?
AND I READ THEY HAVE A COST TO THIS PROGRAM ? IT ALSO SAID SOMETHING LIKE A 45 DAYS
DO I HAVE IT FOR 45 DAYS AND THEN WHAT AS I DIDN'T REGISTER IT
WELL HOW MUCH AND
WHY DO I HAVE TO BUY IT TO GET YOUR PRODUCT
IS THERE A WAY TO GET YOUR PRODUCT FROM A DIFFERENT SOURCE THAT IS FREE?
NEED HELP ON THIS THANKS FRANK
PS I NEVER BOUGHT STUFF ON LINE FOR THIS REASON YOU DON'T TALK TO LIVE BODY
I THOUGHT I'D DO THE VOCAL ONE HOW DOES THAT GO I DON'T WANT TO MISS OUT ON MY 36 HRS
So... how do I explain to him? I feel like refunding him...