I'm losing my mind. Another rant/moral question for you (about freelancers this time)

72 replies
Ok folks, sorry for 2 rants in one week, but this is another shocker of a situation and I'm dying to see what you think of this one (particularly as it relates to using freelancers on freelance sites, like many of us do...)

I'm also posting this because this presents an issue which has been bugging me for over a year now, and someone needs to call on it.

So, here's what happened:

I posted a job on a freelance site.

I hired what appeared to be the best man for the job. He was very confident, and more than suitably skilled, with lots of good feedback.

The job was literally a 2 hr job for a script rework, and was $50 for completion.

So, to cut a long story short, the guy spends the next 5 days emailing me back and forth, asking me to test the script to see if it works like I want it to.

Each time, it didn't work anything like I wanted it to.

I've spent over a week emailing, skyping and trying to explain what he's doing wrong, and what I want (despite this being in the job description.)

Today, we finally reached something that resembles what I asked for.

He then says...

"I've spent much longer on this than I'm getting paid for. Don't worry though, I'm commited to providing excellent support which is why my clients give me 4.5 out of 5 or more every time"

OK, I smiled... that's not good. So what if you give good support? I didn't hire you because you spend weeks fixing problems, and I won't be giving you good feedback based on the fact that you spent so long "fixing" your problems.

(I didn't say this to him, I bit my tongue instead...)

Then he said...

"I hope you give me good feedack for all my effort, and maybe a nice bonus reward for all my hard work over this..."

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA.

This time, I didn't bite my tongue. I replied...

"You are joking, right? The only reason it took you a week to do a 2hr job is because you took this job on without understanding it, and didn't create the script to my specifications."

So my question/rant is...

Should we be scared to provide honest feedback to our freelancers/sellers etc?

If you saw my other recent thread, you'll see I have also been threatened with libel for posting an honest review on Amazon.

And now, this guy expects me to give him a great feedback score despite his incompetencies. In fact, I am angry that I've wasted my time with him, and I want others to know what experience I had.

This is not an isolated incident either. I've worked with many freeelancers on freelance sites who EXPECT a positive feedback regardless of their work... and if you don't provide it, they say "why did you give me less than 5 stars? I provided you with support and made changes as you requested...?"

They're missing the point aren't they?

I provide feedback on more than just your service and communication. I provide feedback on the overall experience. And if that experience happens to require me spending hours explaining the job, sending back revisions due to poor work, or generally not getting what I paid for, then I'm sorry... but you're gonna get a review that reflects that.

I think if this trend continues, then reviews and profiles will become redundant in these marketplaces, as they stand for nothing and only exist through social compliance, and in some cases like my own, through direct bullying and intimidation.

P.S - It's not just Amazon and freelance sites either. The same thing is rife in marketing forums and in the IM community. Luckily, the Warrior Review Forum doesn't suffer such dictation... yet.

What do you think?
#freelancers #losing #mind #question #rant or moral #time
  • Profile picture of the author NicoleBeckett
    Not only is he completely unprofessional in asking you for a good review, his behavior devalues the entire idea of outsourcing. The whole point in hiring him was to save you time and frustration. Instead, you had to pay him, spend time on the project yourself, and got a whole lot of drama in the process!

    When anyone hires my company, we ask them a few basic questions in the beginning - what should the content be about, what keywords are they targeting, and how long do they want it to be. In my opinion, asking the client for any more than that is ridiculous!
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    • Profile picture of the author Nick Brighton
      Originally Posted by NicoleBeckett View Post

      Not only is he completely unprofessional in asking you for a good review, his behavior devalues the entire idea of outsourcing. The whole point in hiring him was to save you time and frustration. Instead, you had to pay him, spend time on the project yourself, and got a whole lot of drama in the process!

      When anyone hires my company, we ask them a few basic questions in the beginning - what should the content be about, what keywords are they targeting, and how long do they want it to be. In my opinion, asking the client for any more than that is ridiculous!

      Exactly. But more to the point, this kind of expectancy for 5 star reviews is really getting to me too. Reviews should become anonymous, like eBay did (smart move)
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  • Profile picture of the author JayXtreme
    Be harsh...

    Be very harsh.

    It is YOUR time, YOUR money and YOUR business in the Nucleus of this whole thing.

    It may sound a little harsh, but this isn't a game. There is no dress-rehearsal.

    Get it right, or move over and someone else will do the job in half the time.

    Put it this way, Nick.

    If the guy before you had the same problem with this "worker", wouldn't you be happy if he had left honest feedback so you could steer clear?...

    I know I would.

    You'll be doing the next guy and his business a huge favour with honesty....
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    • Profile picture of the author Alexa Smith
      Banned
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      • Profile picture of the author John_Edwards
        Personally to start with its an absolute disgrace as regards the service offered, and the only achievement this guy will make down the line is looking for some form of "employer", and it won`t be from a client!

        Lets sum this guy up, ah yes......IDIOT, a successful business grows succesfully on reputation, and this guy`s got none!

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      • Profile picture of the author Gertie
        You've had a raw geal here.

        You can only be honest with your feedback, after all that's what feedback is all about.

        Gert.
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    • Profile picture of the author Damien Roche
      Originally Posted by JayXtreme View Post

      Be harsh...

      Be very harsh.

      It is YOUR time, YOUR money and YOUR business in the Nucleus of this whole thing.

      It may sound a little harsh, but this isn't a game. There is no dress-rehearsal.

      Get it right, or move over and someone else will do the job in half the time.

      Put it this way, Nick.

      If the guy before you had the same problem with this "worker", wouldn't you be happy if he had left honest feedback so you could steer clear?...

      I know I would.

      You'll be doing the next guy and his business a huge favour with honesty....
      THIS!

      What you should have done is set a deadline - have him send updates - and cancel if he is incompetent.

      You made a big mistake by wasting a week with this guy.

      Sounds like there was a communication breakdown in the specs stage. This happens mostly when you work with people who's first language is not your native language.

      Specs MUST be nailed down otherwise there is always potential for people to waste money and time on both sides.

      I refuse work if somebody cannot clearly define what they want doing. I'm not in the business of guessing!

      So yeh, give him a bad review but only if the project is complete. IF you accept as complete just to give him a bad review you can have your account banned. This works with most freelance websites. He certainly deserves it, just be careful is all.

      If the project is STILL incomplete, cancel like you should have after he didn't deliver on time.
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      • Profile picture of the author Kay King
        You say "it was a 2 hour job" and I wonder what you base that on.

        it didn't work anything like I wanted it to.
        It's hard to communicate to someone exactly the idea you have in your mind - and with a script it's possible that to get what you want requires more work than you might think.

        The work was late and frustrating - but it did get done and sounds as if he did comminicate with you. Just saying an honest review gives both positive and negative points. The alternative is to give no feedback at all and that can be done, too. Feedback should not be a rant to get even.

        kay
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  • Profile picture of the author Michael Oksa
    Give him an HONEST review and rating.

    There is one potential issue, and that's a lack of understanding. The question I have is did the outsourcer truly not get it, or is it possible that you din't communicate your ideas to him accurately?

    I'm not accusing you, as such, but it's hard to know for sure without seeing all of the messages that were exchanged and what he came up with based on that.

    Also, I'm only trying to be objective and not saying you are in the wrong. Just something to consider when leaving your feedback.

    All the best,
    Michael
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    • Profile picture of the author Damien Roche
      Originally Posted by Michael Oksa View Post

      Give him an HONEST review and rating.

      There is one potential issue, and that's a lack of understanding. The question I have is did the outsourcer truly not get it, or is it possible that you din't communicate your ideas to him accurately?

      I'm not accusing you, as such, but it's hard to know for sure without seeing all of the messages that were exchanged and what he came up with based on that.

      Also, I'm only trying to be objective and not saying you are in the wrong. Just something to consider when leaving your feedback.

      All the best,
      Michael
      This is a good point and I'm certainly not accusing you of anything either - but some freelancers will take anything they can get regardless of whether they understand the work or not.

      Like if somebody comes to me with some Drupal work, I will tell them straight that I haven't worked with Drupal much and my competence will strongly depend on how complex the project is (afterall, php is php).

      I wouldn't dream of say taking on a project to develop a Drupal plugin/extension or theme because I would be unqualified.

      Trust me, make sure the 'other guy' knows what you're talking about.
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      • Profile picture of the author Michael Oksa
        Originally Posted by Damien Roche View Post

        This is a good point and I'm certainly not accusing you of anything either - but some freelancers will take anything they can get regardless of whether they understand the work or not.

        Like if somebody comes to me with some Drupal work, I will tell them straight that I haven't worked with Drupal much and my competence will strongly depend on how complex the project is (afterall, php is php).

        I wouldn't dream of say taking on a project to develop a Drupal plugin/extension or theme because I would be unqualified.

        Trust me, make sure the 'other guy' knows what you're talking about.
        Absolutely. And if you don't take that step, and don't get what you were expecting...well, whose fault is it really, when all is said and done?

        I'm not saying Nick is in the wrong, but may need to step back and try to see the big picture in an objective way. Granted, feedback is, by its very nature, subjective, but I'm not so sure that this case warrants really bad feedback (at least not without seeing all of the messages that were exchanged).

        All the best,
        Michael
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    • Profile picture of the author Kenwrites
      Originally Posted by Michael Oksa View Post

      Give him an HONEST review and rating.

      There is one potential issue, and that's a lack of understanding. The question I have is did the outsourcer truly not get it, or is it possible that you din't communicate your ideas to him accurately?

      All the best,
      Michael
      From a freelancer point of view, not script programs, but it is ultimately up to the freelancer to ensure that there is a full understanding of the project. At the first sign of inconsistency between the freelancer and the client, everything must be evaluated to ensure that everybody is on the same page. Obviously after a weeks worth of going back and forth, the person did not have a full understanding of what is being asked for.

      Freelancers thrive on good reviews, that's what helps us attract more clients. This sounds like a case of somebody, not trying to judge here, wanting to do the bare minimum and get a 5 star recommendation for it. The bare minimum does not even seem to be attained here though. I wouldn't go around strictly bad-mouthing the freelancer, but point blank put it out there that no I was not satisfied with the service.
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      • Profile picture of the author Michael Oksa
        Originally Posted by Kenwrites View Post

        From a freelancer point of view, not script programs, but it is ultimately up to the freelancer to ensure that there is a full understanding of the project. At the first sign of inconsistency between the freelancer and the client, everything must be evaluated to ensure that everybody is on the same page. Obviously after a weeks worth of going back and forth, the person did not have a full understanding of what is being asked for.

        Freelancers thrive on good reviews, that's what helps us attract more clients. This sounds like a case of somebody, not trying to judge here, wanting to do the bare minimum and get a 5 star recommendation for it. The bare minimum does not even seem to be attained here though. I wouldn't go around strictly bad-mouthing the freelancer, but point blank put it out there that no I was not satisfied with the service.
        Good gravy!

        Why?

        What if the freelancer thinks they DO have an understanding of it, but the client id the one who miscommunicated what they wanted?

        To me, that just sets it up for the fault to ALWAYS be on the freelancer because the client can always say, "well, it's not MY fault they didn't understand or ask for enough clarification to cover every single possible potentiality".

        Communication is still a two-way street.

        For the record, I am often on both sides of the issue, so I think I'm being objective (trying to, anyway).

        All the best,
        Michael
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        • Profile picture of the author Kenwrites
          Originally Posted by Michael Oksa View Post

          Good gravy!

          Why?

          What if the freelancer thinks they DO have an understanding of it, but the client id the one who miscommunicated what they wanted?

          To me, that just sets it up for the fault to ALWAYS be on the freelancer because the client can always say, "well, it's not MY fault they didn't understand or ask for enough clarification to cover every single possible potentiality".

          Communication is still a two-way street.

          For the record, I am often on both sides of the issue, so I think I'm being objective (trying to, anyway).

          All the best,
          Michael
          Why? Because my client is my customer. My client is also my advertising. If there is ever an inkling of doubt what my client wants, I am asking for specifics to be sure. The client is giving me his business. He/she puts a value on their dollar and where they choose to spend it. My time is valuable. I don't have time to rewrite articles or content because of not understanding what my client wanted in the first place. They don't have time for me to go back and rework everything either.

          Communication is a two-way street, however ultimately it is up to me to be sure that we are on the same page. If there is any doubt or have a client that is still too vague, I will draw up a small contract just so there is no doubt if necessary.

          Business is different today than it was 10 years ago. It's about value, customer satisfaction and quality. Especially when it comes to freelance writing, in my not so humble opinion. I offer that to each and every potential client. It is my job to know that both my client and I know what is expected.
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  • Profile picture of the author Groovystar
    If he has his services up on Amazon then he has to agree to accept whatever reviews he gets, I would think? I don't think he has a leg to stand on in a libel case against you, especially since you have the correspondence and the script on record if it's ever needed in court. It's time these sue-happy idiots quit ruining the 1st amendment for the rest of us.
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  • Profile picture of the author sbucciarel
    Banned
    I have a somewhat large programming project that is underway from one of these freelance sites. I chose because of their portfolio and feedback from other customers.

    It is a complex project and I think they underestimated the time they can get it done. However, they are working on it and (keeping my fingers crossed) I expect them to complete it to my satisfaction.

    If they do complete it to my satisfaction, I will give them a glowing review and won't even mention deadlines. I want the product to function perfectly. The time it takes to do that is less important to me.

    However, if the product falls way short of what I hired them for, the review will reflect that. You need to be fair and honest at the same time. I can forgive a bad estimate on time of completion, but cannot forgive that they took on a project that they are unqualified to complete.
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  • Profile picture of the author MassiveMarketer
    You should leave an honest feedback. You're right, provide feedback of your overall experience. Besides he really shouldn't be asking for a bonus or a good feedback. That's the purpose of giving a feedback at the end of every project!

    If you give an honest feedback, you're also helping the next employer who might be interested in hiring him. I'm not saying that the next employer shouldn't hire him but just to be more cautious of what to expect.
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  • Profile picture of the author Scott Ames
    You can only rate him and give feedback from your perspective. You can't worry about what he wants or expects.

    I'm sure in his point of view this stupid script kept coming back to bite him and he spent many frustrating hours trying to make it right. At least he did do that. Some would have just disappeared.

    My guess is there is a gap in understanding probably starting with communication. What he thought you wanted was not what you had requested. Is this person from a different country? I've noticed you can't assume anything when people have English as a second language.

    Example: I had an Indian contractor ask for direction on something. I replied, "What I would do is *******".. Later I got an email: Did you get that done yet? I was both shocked and amused. I wrote back saying.. sorry.. that is and English thing, what I should have said was " What YOU should do is *******"
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  • Profile picture of the author fingers4hire
    I think honesty is the best policy. If someone does a good job they should be praised; if they do a horrible job they should be told what they did wrong and why they did not get positive feedback.

    Sometimes it is easier just to leave no feedback, but sometimes people do not realize that they are doing something wrong. A lot of times with the freelance sites they don't see a problem with sending work back two days later when you specify a 24-hour TAT or they send numerous emails to give them more time to complete the project.

    For some it's just using common sense, but not everyone thinks on the same page.
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  • Profile picture of the author Tim Franklin
    Did we both hire the same guy this past week?

    I too had almost the same experience, only, I had to hand hold the guy and tell him what to do to fix the script, I mean, I could have done it myself, if that was what I had to do, then fine, but yes, one week, on a max one or if your really bored, two hour job.

    Amazing, but it is not always like this sometimes, it goes like silk smooth and easy...

    But more and more on outsourcing, it is like you are dealing with one person that speaks english, and a team of other people that use the same screen ID and you just think your talking to the same person.

    So you end up repeating everything for the next guy on the shift.

    It can get frustrating, they fill these guys heads, up with the idea that they can get rich by providing service to us "rich" americans, and yes, we are, rich, in culture, and in privilege, but that is a different story entirely .

    Anyway, yes, it is a mess, but sometimes, when you find someone that you can work with and you have to pay a few more bucks to get them then it is worth it,
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  • Profile picture of the author fingers4hire
    That's the good, the bad, and the ugly of outsourcing. You win some and you lose some.
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  • Profile picture of the author James Dyson
    I've been on both sides when it comes to working with freelancers and working with clients.

    Within my design company, I ensure that we always are 100% clear on the specification for a project and what it involves before we start. By doing this there are usually less surprises along the way (unless the client dramatically changes their mind which does happen occasionally). This may take more time to start, but it ensures that both parties have realistic expectations of the time the job will be completed in and what is involved.

    On the other side of the coin, when I work with freelancers, I am always wary of those that ask no questions to start, and appear to be 100% sure about the project from the start. Yes, they may just be that good, but any decent designer/coder/programmer etc will want to be sure of exactly what the client is looking for before they start.

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  • Profile picture of the author Tim Franklin
    Yes, you are completely correct, in fact I will not hire someone if they do not ask questions, like so what you want is this right?

    Then I can say yes, that is what I want, then we proceed, I can only imagine the troubles, that some get into when they read these fly by the seat of your pants guides on outsourcing, riches, LOL,

    I have been outsourcing for more than ten years and even with all that experience, a project can go wrong...
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    • Profile picture of the author Nick Brighton
      Thanks folks, great comments.

      Don't get me wrong, this is a regular issue. I hire a lot of folks each month, and most are ok, but there's always these cowboys.

      However, I think a few folks hit the nail...

      Originally Posted by Damien Roche View Post

      THIS!

      Sounds like there was a communication breakdown in the specs stage. This happens mostly when you work with people who's first language is not your native language.
      Ding.Ding. 2 points to you sir.

      Originally Posted by Kay King View Post

      You say "it was a 2 hour job" and I wonder what you base that on.
      on the fact that another guy from Poland did the same work in the same timeframe.

      Originally Posted by Scott Ames View Post


      My guess is there is a gap in understanding probably starting with communication. What he thought you wanted was not what you had requested. Is this person from a different country? I've noticed you can't assume anything when people have English as a second language.
      Ding.Ding. 2 points to you too sir. However, I didn't have the same problem with a Polish worker. And when I explained this problem to the Polish worker, he said "let me guess, your guy is from ______, right?"

      He guessed the country first time around. What does that tell you? lol.

      You what's really funny about this guy? He kept questioning why I was invisible on Skype... and insisted I become visible and explain my actions to him. Hilarious.
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      • Profile picture of the author JackPowers
        Originally Posted by Nick Brighton View Post

        On the fact that another guy from Poland did the same work in the same timeframe.
        Did you also only pay the guy from Poland $50?

        I also recently hired a freelancer to write an ebook. I paid $500 for an American with personal experience.

        I also got offers for $100 from country ______, but I did figure out that the result was probably not going to be very good.

        If it's coding you're after, then I have good experiences hiring freelancers from Eastern Europe, i.e. Romania, Bulgaria, Ukraine etc.
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        • Profile picture of the author Tina Golden
          If his "livelihood" is getting money from people and not doing the job he is hired for, HE is responsible for the effect that has on his family and children and standard of living. Don't bid on projects you are not qualified to do and don't leave fake BS good reviews for people who do that. It only allows them to scam someone else down the road.
          I absolutely agree with this. If they do a lousy job, say so. If they're rude and hard to deal with, say so. It is not YOUR responsibility to see this guy makes a living - it's HIS responsibility.

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  • Profile picture of the author erinwrites
    As a freelancer I would never ever EVER say "and you're going to give me a good review right?" at any point in the creation process. That's just annoying.

    I think that all you can do is be honest in your review. If there is space for it, explain what happened and why you were frustrated. That way people can judge for themselves whether or not to hire this person in the future.

    The thing is, we all have our own communication styles. How many times have you argued with someone about something for a long time and then realized that you guys actually agreed, but it didn't seem like it because you were using different words for the same situation (this happens to my husband and I a LOT). It sounds like you guys just weren't very good at communicating with each other and that is rarely a fault of only one person. I'm not trying to side with anybody but it sounds like your provider was taking steps to make sure you were happy with the work and that he kept working at it when you said that you weren't happy. You mention communcating over several weeks in several ways. That shows me that he was at least committed to giving you what you wanted EVENTUALLY. He could have just said "well if you hate it so much have someone else do it." It also shows that you wanted to stick with your person because you could have simply fired him and moved on to another provider.

    I think that you probably were only frustrated until he asked you for a good review or a bonus and that's what has you cheesed off and on that point I agree: when you know something isn't going well and your client is frustrated, why make it worse by asking for the good review (or a bonus payment)?
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  • Profile picture of the author Dennis Gaskill
    Nick, I had several things to say, but one by one I dropped them as others made essentially the same points. I'm only left with one bit of advice...

    From an outsider's perspective, it sounds like he tried hard to please you. His comments might have been a little cheeky, but could have been spoken out of frustration. It seems both of you were frustrated because it didn't go as either thought it would. An argument probably could be made in his favor from his perspective.

    Submit an honest review, but be fair. Being fair, for me anyway, sometimes means stepping back for a day or two and letting the picture settle. Comments influenced too strongly by emotions are sometimes more harsh than is truly warranted. If you single out the bad, you should also comment on the good. You did get what you wanted in the end.
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  • Profile picture of the author BeauJustin
    Thanks Hype, I was going to leave this deleted, but you got me thinking. :-)

    Original post:
    Let me get this straight. You got the job to spec, and you got it at a bargain, and you're complaining about the extra time it took?

    Sometimes stuff happens. The lack of understanding on your part is what I find more egregious than his lack of being able to hit a deadline. The bottom line he worked his butt for you, got paid pennies for it, and still delivered the final product!

    Not only should you give him positive feedback, you should give him a bonus, even if it was tacky of him to ask.

    You estimated a two hour job, but, since you cannot do the work yourself, you are not a reasonable judge of how long it should take. With all the emails exchanged, and all the tests which failed, I'm lead to believe this was a much larger project than originally quoted, which was greatly underestimated by one or both of you.
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  • Profile picture of the author Zentech
    Finally...
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  • Profile picture of the author Black Hat Cat
    Banned
    Originally Posted by Ken_Caudill View Post

    Let's see... the guy stayed in touch, completed the project, made sure that you got exactly what you wanted.

    If it was such a simple project, why didn't you take a couple of hours and do it yourself?
    Probably for the same reason I pay someone to mow the lawn, wash my car and clean the house, despite all three being simple projects.

    I know one thing though....any freelancer hinting at a bonus is guaranteed not to get one from me.
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  • Profile picture of the author Andy Hart
    Ding.Ding. 2 points to you too sir. However, I didn't have the same problem with a Polish worker. And when I explained this problem to the Polish worker, he said "let me guess, your guy is from ______, right?"
    and the country in question is......................... ?????
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    • Profile picture of the author Michael Oksa
      Originally Posted by Andy Hart View Post

      and the country in question is......................... ?????
      ...............irrelevant.



      ~M~
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      • Profile picture of the author Nick Brighton
        Originally Posted by Ken_Caudill View Post

        Let's see... the guy stayed in touch, completed the project, made sure that you got exactly what you wanted.

        If it was such a simple project, why didn't you take a couple of hours and do it yourself?
        Urm... because:

        I can't write php (but I know it's a simple project because I know how long it took a previous coder to do something very similiar, in the same timeframe and without a single spec of confusion.

        Originally Posted by BeauJustin View Post

        Thanks Hype, I was going to leave this deleted, but you got me thinking. :-)

        Original post:
        Let me get this straight. You got the job to spec, and you got it at a bargain, and you're complaining about the extra time it took?

        Sometimes stuff happens. The lack of understanding on your part is what I find more egregious than his lack of being able to hit a deadline. The bottom line he worked his butt for you, got paid pennies for it, and still delivered the final product!

        Not only should you give him positive feedback, you should give him a bonus, even if it was tacky of him to ask.

        You estimated a two hour job, but, since you cannot do the work yourself, you are not a reasonable judge of how long it should take. With all the emails exchanged, and all the tests which failed, I'm lead to believe this was a much larger project than originally quoted, which was greatly underestimated by one or both of you.
        I seriously don't know where to start with this one. Let me just say this;

        1. I don't think a 2 hr job at $50 is a "bargain", especially when it took almost 7 days of mine and his time

        2. I understood exactly what was needed. He didn't read the job description, and didn't follow my requests, which resulted in the repeated emails and skype conversations to redo the work as I originally asked.

        3. If you have a member of staff that works really hard for you, but he is being rude to your customers or creating a bike with square wheels, does that mean I should give him a bonus... simply because he "worked hard" at it?

        4. I estimated a two hour job because that's what it took another freelancer to do. When you start hiring staff, you'll quickly understand that you don't need to be able to do the job yourself in order to know how long it takes.

        You don't see Bill Gates sweating his sack off in a factory putting together motherboards, do you? Yet, he still pays people to do all that, and he knows how long it should take them

        Originally Posted by Andy Hart View Post

        and the country in question is......................... ?????
        Slander of one person is wrong, so I'll skip the slander of an entire nation :-)

        It would be racist, libellous and unfair to tarnish with such a broad brush. We're talking about one guy here. I can't possibly speak for other people.
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      • Profile picture of the author Tina Golden
        I can easily spot providers who are feeding me a line of BS ... excuses like unprecedented country wide power outage, and massive server meltdown raise a flag. I'd rather they just say that we are working out some bugs and it is taking us longer than anticipated. That I can respect, however, I'll take the lame excuses too at face value as long as it is a one time thing and we get the new time frame defined.
        This is somewhat off the original topic but I just had to say to anyone who thinks they are being fed a line of "lame excuses" - sometimes life hits us with a whole series of unfortunate events...lol. I have recovered now, but I had a whole slew of things happen back to back over the past couple of months. Several family situations, a very sick child and some other issues.

        Unfortunately, I would recover from one incident, schedule the work and then something else would happen. I truly HATE disappointing customers and breaking promises so that just added to the stress of the whole situation.

        Granted, this is a rare thing (god, I hope so) but keep in mind that sometimes life does slap people over and over and over...lol.

        Tina
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        • Profile picture of the author sbucciarel
          Banned
          Originally Posted by TMG Enterprises View Post

          This is somewhat off the original topic but I just had to say to anyone who thinks they are being fed a line of "lame excuses" - sometimes life hits us with a whole series of unfortunate events...lol. I have recovered now, but I had a whole slew of things happen back to back over the past couple of months. Several family situations, a very sick child and some other issues.
          I didn't have any work from you scheduled but I was aware that you got slammed with problems. That's one reason I let it slide with the programmer I hired... because life happens. He doesn't really know me and might be afraid of repercussions if he simply told me the truth and I understand that.

          Originally Posted by Loren Woirhaye View Post

          Consider the damage lashing out could do to another person's livelihood,
          the effect it could have on the standard of living of his family and children.
          If his "livelihood" is getting money from people and not doing the job he is hired for, HE is responsible for the effect that has on his family and children and standard of living. Don't bid on projects you are not qualified to do and don't leave fake BS good reviews for people who do that. It only allows them to scam someone else down the road.
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  • Profile picture of the author Michael Oksa
    Saying one party or the other is ultimately responsible for understanding is a great way to set up for a failed transaction. If you are confident you understand, you've asked questions to clarify, and move forward based on that understanding...and then deliver a project that the client says is wrong...how is it NOT the clients fault for not communicating what they wanted?

    That being said, I think the freelancer in the OP is a knucklehead. To suggest the type of feedback the client should leave is completely unprofessional, and I wouldn't hesitate mentioning that in my review.

    Also, asking for a bonus? Nope! He agreed to work for a set price, and if it took longer, he chalks it up to experience and has a better idea of what to charge in the future. I would also mention his request for more money than agreed upon in te review. In fact, you may even want to report it to the freelancing site, as it could be against their TOS.

    As I mentioned before, I think it's best to leave honest feedback, but take a step back and take into account the possibility that you may not have been as clear as you could have been. Then simply stick to the facts.

    All the best,
    Michael
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  • Profile picture of the author NK
    I would just give the honest truth, and it's what I've always done.

    When I read someone's feedback, I'd like to know how it really went.

    You can't expect others to give honest reviews if you yourself dont.
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  • Profile picture of the author sbucciarel
    Banned
    If it's a programming project that I'm outsourcing, I expect the bidders to be excellent communicators. I don't know a thing about programming and don't want to be a programmer. That's why I hire programmers. When I post a programming project, I don't know whether or not everything that I want is possible. After giving specific details of what I'm looking for, I expect some guidance from the experts on what is possible, how long it should take, budget, etc.

    Once I've got all that worked out and have chosen someone to do the job, we both have a better understanding of the project if the programmer really knows his stuff.

    I'm very flexible when it comes to things like going over deadline. **** happens and sometimes things take longer than they expected. I can easily spot providers who are feeding me a line of BS ... excuses like unprecedented country wide power outage, and massive server meltdown raise a flag. I'd rather they just say that we are working out some bugs and it is taking us longer than anticipated. That I can respect, however, I'll take the lame excuses too at face value as long as it is a one time thing and we get the new time frame defined.

    So when it comes to programming, when the buyer knows little about programming, I do expect that the programmer be able to communicate very clearly what they can do, what they cannot do, alternatives to what I want, etc.
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  • Profile picture of the author Artisor
    Hi Nick,

    A good referral goes a long way in any internet marketer's business life cycle. Giving someone a pat on the back for their work online, is even better - it's like adding to your 'good karma' account. I'm guessing this guy asked you for a referral not because he thought he did a great job, but because he DIDN'T really think before asking you for one!

    Well, giving someone else the 'all's great with the world' feeling, is fantastic, BUT if it's at the cost of dishonesty, you'd be well advised to save the praise for really deserving work.

    In fact, when faced with a situation like you just described, it'd be a lot better to give him feedback which is true and heartfelt, yet constuctive and which probably also highlights the upside to the guy's working style (dedicated, open to suggestions etc.).

    That way, you've done your good deed of the day, while also not putting undue pressure on your moral compass.

    Cheers!

    Artisor
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    • Profile picture of the author xatsmann
      I was have been do some research on affiliate marketing lately and I notice how everyone calls their sales copy "reviews" but the review is always suppose to generate sales. Doesn't this mean that this so-called review must always be positive?

      What if you're review is the product isn't a good value or doesn't deliver, would you still write the product up? If you wouldn't, isn't that the difference between sales copy or copy writing and what you think of when you think of a more traditional review?

      A true review is honest about the weakness and strengths of whatever the reviewer is reviewing. Who wants or can use a review that is ONLY positive (or that matter always negative) all the time ?

      At the same time I don't agree with some people here who say that they only take people who have 100% (or nearly 100%) positive reviews. If you put pressure on people to be perfect all the time, you don't get perfection, you get grade inflation. People aren't perfect, to expect them to be is unrealistic and self-defeating.

      I'm also curious as to where people think one gets experience if you're only willing to hire people who have done whatever it is you're looking to get done before. How does one get started?

      To answer the question--give an honest review. Like most moral questions ask yourself a few questions: if it were published on the front page of the newspaper would you be okay with it? If your closest friends and relatives read it and used it would you be okay with that? If the roles were reversed would you be okay with it?
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      • Profile picture of the author Alexa Smith
        Banned
        [DELETED]
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        • Profile picture of the author bhopkins
          Well, I'm going to side with the did you explain and spec the project out properly. How do you know it was a 2 hour job? It may have been very much more time than you estimated.

          I'm not saying that it was not communicated properly but its a possibility. For example I have someone working on a project for me right now. He showed me the project and there was a couple of things that I had not communicated properly. I would like for him to change it, but if he does not want to or expects additional monies for the changes then I would be fine with paying that because it was my fault for not explaining everything in detail.

          You can't really expect people to read your mind. That is what Systems Analysis is for to ensure all the requirements are captured at the onset of the project. With me for 50 bucks I would just pay it and move on. My time is worth more than 50 bucks.

          I'm not saying you did not communicate properly but that is a possibility and I do disagree that its the programmers responsibility to ask all possible questions for scenarios from the client. Most people do just because of situations such as this but that is normally experience.
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          • Profile picture of the author Vogin
            Always tell the truth, because it's always better in the long run. Nothing good has ever come out of lying.
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  • Profile picture of the author Loren Woirhaye
    Consider the damage lashing out could do to another person's livelihood,
    the effect it could have on the standard of living of his family and children.
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    • Profile picture of the author Michael Oksa
      Originally Posted by Loren Woirhaye View Post

      Consider the damage lashing out could do to another person's livelihood,
      the effect it could have on the standard of living of his family and children.
      You can't be serious?

      Consider the damage it would do to the freelancer and his livelihood if Nick leaves a BS review. The freelancer won't have any incentive to get better, won't grow, and in the long run will get less and less business.

      I've said it before...leave an honest review, but try to keep emotion out of it, to the extent that that's possible. Other potential clients should be able to read HONEST assessments of any freelancer's work.

      If you're suggesting he should leave a falsely positive review out of pity, then that's up to you. It's wrong and shorsighted, and I wouldn't do it.

      All the best,
      Michael
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      • Profile picture of the author Ruth Hendrickson
        In order for feedback to work as intended, people have to be willing to give honest reviews, and often that is hard to do, as in your situation. Many people give good reviews, not because they had a good experience, but because they feel pressured. If you have the courage to give an honest review, others might see it and be inspired to give their honest opinions, too.
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  • Profile picture of the author Loren Woirhaye
    Considering the OP claims money grows on trees there's quite a
    lot of twisted knickers in the room... over $50.
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    • Profile picture of the author Michael Oksa
      Originally Posted by Loren Woirhaye View Post

      Considering the OP claims money grows on trees there's quite a
      lot of twisted knickers in the room... over $50.
      Let's not confuse leaving an HONEST review with disheveled undergarments.

      ~M~
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  • Profile picture of the author Matt Morgan
    Originally Posted by Nick Brighton View Post

    Ok folks, sorry for 2 rants in one week, but this is another shocker of a situation and I'm dying to see what you think of this one (particularly as it relates to using freelancers on freelance sites, like many of us do...)

    I'm also posting this because this presents an issue which has been bugging me for over a year now, and someone needs to call on it.

    So, here's what happened:

    I posted a job on a freelance site.

    I hired what appeared to be the best man for the job. He was very confident, and more than suitably skilled, with lots of good feedback.

    The job was literally a 2 hr job for a script rework, and was $50 for completion.

    So, to cut a long story short, the guy spends the next 5 days emailing me back and forth, asking me to test the script to see if it works like I want it to.

    Each time, it didn't work anything like I wanted it to.

    I've spent over a week emailing, skyping and trying to explain what he's doing wrong, and what I want (despite this being in the job description.)

    Today, we finally reached something that resembles what I asked for.

    He then says...

    "I've spent much longer on this than I'm getting paid for. Don't worry though, I'm commited to providing excellent support which is why my clients give me 4.5 out of 5 or more every time"

    OK, I smiled... that's not good. So what if you give good support? I didn't hire you because you spend weeks fixing problems, and I won't be giving you good feedback based on the fact that you spent so long "fixing" your problems.

    (I didn't say this to him, I bit my tongue instead...)

    Then he said...

    "I hope you give me good feedack for all my effort, and maybe a nice bonus reward for all my hard work over this..."

    HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA.

    This time, I didn't bite my tongue. I replied...

    "You are joking, right? The only reason it took you a week to do a 2hr job is because you took this job on without understanding it, and didn't create the script to my specifications."

    So my question/rant is...

    Should we be scared to provide honest feedback to our freelancers/sellers etc?

    If you saw my other recent thread, you'll see I have also been threatened with libel for posting an honest review on Amazon.

    And now, this guy expects me to give him a great feedback score despite his incompetencies. In fact, I am angry that I've wasted my time with him, and I want others to know what experience I had.

    This is not an isolated incident either. I've worked with many freeelancers on freelance sites who EXPECT a positive feedback regardless of their work... and if you don't provide it, they say "why did you give me less than 5 stars? I provided you with support and made changes as you requested...?"

    They're missing the point aren't they?

    I provide feedback on more than just your service and communication. I provide feedback on the overall experience. And if that experience happens to require me spending hours explaining the job, sending back revisions due to poor work, or generally not getting what I paid for, then I'm sorry... but you're gonna get a review that reflects that.

    I think if this trend continues, then reviews and profiles will become redundant in these marketplaces, as they stand for nothing and only exist through social compliance, and in some cases like my own, through direct bullying and intimidation.

    P.S - It's not just Amazon and freelance sites either. The same thing is rife in marketing forums and in the IM community. Luckily, the Warrior Review Forum doesn't suffer such dictation... yet.

    What do you think?
    This kind of thing will continue to happen in many forms, and in many different types of instances.

    Write somthing honest, so that others are aware of him.

    Whatever you do, DONT USE THAT GUN OF YOURS on him!



    Violence never solves anything
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  • Profile picture of the author Steven Fullman
    A hindsight tip, Nick...

    Hit the programming forums before you hit the freelance sites...

    Not only will most folks help you readily, but you'll find truly great programmers whom you can forge long lasting (and profitable) relationships with.

    Cheers,
    Steve
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    • Profile picture of the author Nick Brighton
      Originally Posted by Loren Woirhaye View Post

      Considering the OP claims money grows on trees there's quite a
      lot of twisted knickers in the room... over $50.
      Loren, as a fellow copywriter I'm surprised you've overlooked the fact that money isn't my gripe, it's the loss of a more valuable asset we call time.

      Furthermore, if you can read between the lines a little bit here, you'll see that there's an underlying message about the damage this situation causes, and an even deeper moral issue at hand.

      You're a smart guy. I'm surprised you've overlooked these things.

      I'm not going to restate them in fear of sounding patronizing.

      And for the record:

      1. I'm actually in a very good mood. No twisting of garments here. Just a grown up debate and discussion going on.

      2. Money DOES grow on trees. It's a metaphor that I've brought back into reality, because it's true. And even if you keep it metaphorical, it's still true in my case.... in other words, earning money is not a problem for me.

      So forget the money, because my OP has nothing to do with the money issue if you read it. Look at the real message here.

      P.S - Even if it was just about money, there's still a naivety to your reply (with all due respect)... in that you seem to be forgetting the fact that wealth comes from smart money management. Nobody gets rich by squandering their money. The more money you have is proportional to your ability to spend it wisely.

      Trust me, even Steve Jobs has a champagne budget.
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      • Profile picture of the author Joe Mobley
        Nick,

        I would be interested in how you decide to handle this. Please let us know.

        Joe
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        • Profile picture of the author Nick Brighton
          Originally Posted by DigitalJoe View Post

          Nick,

          I would be interested in how you decide to handle this. Please let us know.

          Joe
          Hi Joe,

          I went ahead and left honest feedback, with a balance. For example, I gave 5 stars for communication, but 2 stars for competency and 1 star for delivery (as in, the time it took to deliver the final product.)

          I also left a comment which explained my review, and how it could be avoided for the next person, and said that although I experienced a couple of problems, the product was delivered as I wanted it (eventually) and I would recommend him to others, providing they take extra care in making sure the freelancer understood the job in hand before hiring.

          I think that's pretty darn fair, considering what I could have put. Others can read between the lines, and won't be put off by my comments.

          The truth is out, and it feels good :-)
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  • Profile picture of the author Trivum
    ...you took this job on without understanding it...
    I find that to be par for the course. ... Nearly every single time.
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  • Profile picture of the author defaultuser
    I have been on both sides of the fence here. You sound like you know what you want and you have a certain expectation. Additionally $25 is such a bad price on a freelance website for the freelancers side.

    This guy needs to correct course. Just as anyone is testing they need to determine what they are best at. Obviously this isn't one of them.

    On the other hand I always ensure before I start with any client I have a VERY clear understanding of what they expect out of the work I do, and we BOTH agree that the results are attainable.

    My first video, and writing freelance job was literally... make the site money. THAT WAS MY ONLY DIRECTION..... weak sauce.

    I learned from that, and I made sure there was a direction to take and all of my decisions were based on our conversation.

    This guys work sounded sloppy, and he was probably overworking himself. Sure people do that, but outsourcing is just like hiring someone in an office. It just doesn't work unless you work well with each other regardless of how much time is spent on each project.
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    • Profile picture of the author Joe Mobley
      The truth is out, and it feels good :-)
      Nick,

      If you delivered an honest review that you feel good about, my congratulations to you. This is an experience that all who read and offered input have gained from.

      One tactic I use is to have them stop at a specified time and send me what they've done so far. We can review, tweak as needed and go from there.

      A project writing 10 articles; Stop after the first 2 and let me review before we go on.

      A 10 hour programming project; Stop after the first hour and let's see what we've got.

      Anyhow, how do you think this experience will change how you handle future projects with contractors?

      Joe
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  • Profile picture of the author createyouwealth
    I think you should be completely honest. It was his fault for not doing what you specified him to do so it was him that made his self work harder not you.
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  • Profile picture of the author ACGroup1
    You should post exactly what you think of the work, be tactful though to avoid libel suits. Anyway, people searching for a freelancer can tell by the reviews someone receives if they are worth their salt, but only if you and everyone else is honest about their experience. There is a trail of emails and phone calls demonstrating the freelancers incompetence, so the threat of a suit for your honesty can be nixed, and his bonus is the opportunity to refute what you said about him. Of course your review is still there for the world to see.
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    • Profile picture of the author Nick Brighton
      SHOCKING UPDATE:

      So I gave the review, paid the guy and got the script.

      Low and behold, the script can't be set up as I asked for it to be set up. I specifically asked for the ability to be able to integrate into webpages in a certain way. He said "it would be fine" and he'll be able to support me if I have any further problems.

      So, I email him and tell him what's wrong, and this was his reply:

      I think you're too smart, try to spend half an hour to do this job!!! I can't waste any more time. You've also spoiled my profile by giving me low feedback. I am sorry to work for you.
      Shocker.

      Let this entire experience be a warning/lesson when hiring. I won't be making this mistake again.

      Cheers!

      Nick
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      • Profile picture of the author sbucciarel
        Banned
        Originally Posted by Nick Brighton View Post

        SHOCKING UPDATE:

        So I gave the review, paid the guy and got the script.

        Low and behold, the script can't be set up as I asked for it to be set up. I specifically asked for the ability to be able to integrate into webpages in a certain way. He said "it would be fine" and he'll be able to support me if I have any further problems.

        So, I email him and tell him what's wrong, and this was his reply:



        Shocker.

        Let this entire experience be a warning/lesson when hiring. I won't be making this mistake again.

        Cheers!

        Nick

        At least it was only $50. My project costs considerably more and I've already heard the server meltdown excuse, the fixing a couple of bugs excuse and after those, this past weekend was supposed to be showtime and no emails from them. Not even a new lame excuse.

        Beginning to doubt that I will get what I have already paid upfront for.
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        • Profile picture of the author Nick Brighton
          Originally Posted by sbucciarel View Post

          At least it was only $50. My project costs considerably more and I've already heard the server meltdown excuse, the fixing a couple of bugs excuse and after those, this past weekend was supposed to be showtime and no emails from them. Not even a new lame excuse.

          Beginning to doubt that I will get what I have already paid upfront for.
          OUCH. I feel for you.

          There's really nothing that aggravates me more in this business than bad service.
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          • Profile picture of the author Joe Mobley
            I can't waste any more time.
            That's all he's done, waste time.

            You've also spoiled my profile by giving me low feedback.
            No... He spoiled His profile by EARNING a low feedback.

            I am sorry to work for you.
            Coming from him, this is a complement.


            Just some thoughts.


            Joe
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          • Profile picture of the author Lance K
            I find it kinda sad that it's become so accepted that people don't live up to their commitments. It's to the point where onlookers go searching for "benefit of the doubt" to give those who are incompetent, indifferent, etc.

            The dude choked on a commitment. Terms were laid out and agreed to ahead of time. And if by chance something wasn't clear, a 15 minute Skype conversation before the freelancer started working on it would have put an end to any confusion. I doubt Nick would have been upset if the job took 2 hours & 15 minutes.

            Service providers who are good communicators and problem solvers are the ones who deserve glowing feedback. The ones who make excuses and count on acceptance of sub par service as the norm are the ones who deserve negative feedback.

            Leaving honest feedback in a professional manner is what real business people do. The smart ones (on both sides) learn from the experience and move on.

            You did the right thing, Nick.
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  • Profile picture of the author sbucciarel
    Banned
    Originally Posted by Ken_Caudill View Post

    Judging from the freelancer's reply to you, English is not his native language. The most likely reason for the troubles you had was lack of real communication.

    So the only right thing to do was to screw up his reputation on the venue he uses to support himself and any family he may have.

    All because of fifty bucks.

    You are a prince, sir.
    Communication was not the problem. Bidding on projects and taking payment for projects that you are not qualified to complete is the problem.

    Makes no difference what language he speaks. He bids on projects on an English speaking site and it would appear that he knows the language quite well enough to bid and win a project and quite well enough to receive money for it.

    I guess I should write a glowing review for the programmer who has just a mere $1,000 of my dollars and hasn't shown me a thing ... and it's way past deadline now.
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  • Profile picture of the author Lance K
    Originally Posted by Ken_Caudill View Post

    Judging from the freelancer's reply to you, English is not his native language. The most likely reason for the troubles you had was lack of real communication.

    So the only right thing to do was to screw up his reputation on the venue he uses to support himself and any family he may have.

    All because of fifty bucks.

    You are a prince, sir.

    Of course...the irresponsible party is always a victim. :rolleyes:
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