List Building - Relationship building

15 replies
Hey warriors im currently starting to build my list in the IM niche but i want to make sure i start with and continue to have a good relationship with my list. Basically i suppose my question is how do i do this.

Another thing i was thinking was, create a few emails sort of explaining the whole make money online niche and what it takes etc etc. then after like 10 days or so offer them some sort of product to help them get started.

One more question was how ofter should you promote an offer to your list?

thanks warriors
#building #list #relationship
  • Profile picture of the author Chris Baker
    Hey!

    Just an idea. Why not throw that question to your recipients? Ask them how many times should you send an email to them. I mean, that is still part of relationship building right?

    Goodluck....
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  • Profile picture of the author JonnyBalfour
    hey chris, that might be a good idea never thought of that.

    cheers
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  • Profile picture of the author Chris Baker
    Your welcome Jonny!

    I just thought that maybe a recipient would get irritated if they will receive daily emails from something they already bought or already know or really don't need anymore. I mean, I just get that feeling sometimes with some services.

    Cheers,
    Chris
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    • Profile picture of the author ivatel42
      Hi Johnny personally I think daily is too much.

      Every week as part of a weekly update maybe. Then as a need arises.

      You should always give value with useful information first and look for great deals.

      Be careful with big launches when people may get several emails the same day about the same thing. Be different talk to product owners you might get an exclusive discount list that you can offer people.

      One thing I would say about asking your subscribers is to then go back and say hey thanks for helping out this is the result of the survey because if you don't then the ones that preferred for say monthly contact when weekly won the survey will still understand why you didn't take any notice of them!

      Good Luck
      Lynne
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    • Profile picture of the author Tony Fox
      Originally Posted by Chris Baker View Post

      Your welcome Jonny!

      I just thought that maybe a recipient would get irritated if they will receive daily emails from something they already bought or already know or really don't need anymore. I mean, I just get that feeling sometimes with some services.

      Cheers,
      Chris
      Thats why you should always have at least two lists. One for potential prospects and one list for buyers. Once they buy, move them to your buyers list and treat them like gold since they already proven they will buy. Also would be a good time to upsell them something more expensive later on as they already showed trust and bought your product they are far more likely to buy again if you sold them quality product/service.
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      • Profile picture of the author Chris Baker
        Originally Posted by Tony Fox View Post

        Thats why you should always have at least two lists. One for potential prospects and one list for buyers. Once they buy, move them to your buyers list and treat them like gold since they already proven they will buy. Also would be a good time to upsell them something more expensive later on as they already showed trust and bought your product they are far more likely to buy again if you sold them quality product/service.
        Well it was just an idea Tony. I am not into Email Marketing myself. But not a bad idea also. The one you just shared with me. It may reduce the potential of me, if ever I will, or you being marked as a spammer. Good call Tony.
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  • Profile picture of the author Tony Fox
    Without knowing who you are or what you have done. Have you tried starting in a different niche? Most people will tell you that you should go into the IM niche after being successful in a completely different type of niche.

    Anyway I have learnt several different ways of doing it, depending on who you want to listen to or your actual direction in how you want to take your subscribers.

    John Reese says that for the first 4 messages you send them quality content each single day for the first four days and after that every forth day with a promotional item every third or forth email. However you want to slip your affiliate link or product into the content so it doesn't look like your hard selling it.

    Another method which I'm slightly against but I will do a trial with one day is just keep selling to your list with each email. This method will guarantee that you will lose a lot of subscribers however the teacher that taught this says you will keep buyers and buyers don't mind being sold too. This method is definitely not the way to go if you like big numbers.

    Generally speaking though you will want to send an email at least once a week otherwise they will forget about you and when you do send them an email after a long time of nothing then they won't know who you are and subscribe potentially costing you buyers.

    Hope this helps somewhat. Everyone has different methods and advice, just remember it's all theory till you test what works for you and then try and improve on it.
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  • Profile picture of the author JonnyBalfour
    hey tony great advice, thanks. one question is, you mentioned having 2 lists but say i send a promotion, how do i know the people on my list that bought.

    Also the list of people who bought from me, how do i treat them different, you mentioned treat them like gold.
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    • Profile picture of the author Tony Fox
      Originally Posted by JonnyBalfour View Post

      hey tony great advice, thanks. one question is, you mentioned having 2 lists but say i send a promotion, how do i know the people on my list that bought.
      There are several ways, one would be if it's something like clickbank you can check each sale and check your list. If they're on the prospect list then move them over to buyers. You can check for names and email. Not to sure if you can use that method on other affiliate networks or if they show you who bought from you.

      Another method is to give them a bonus of some sort like a free membership, free video or report etc if they give you the receipt number of the order.

      Also the list of people who bought from me, how do i treat them different, you mentioned treat them like gold.
      Provide them with discounts, better deals etc. Show them that they mean a lot to you and you hold them in high regards. Don't use them for joint ventures as you don't want to risk anything with them. Use your prospect list for that as they could just be browsers or freebie seekers so while your buyer list is gold. You know they buy, you know you can get extra money from them through extra sales, they already proven that.
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      • Profile picture of the author Colin Theriot
        Originally Posted by JonnyBalfour View Post

        Hey warriors im currently starting to build my list in the IM niche but i want to make sure i start with and continue to have a good relationship with my list. Basically i suppose my question is how do i do this.
        In my experience, to keep that relationship going, you have to constantly do 3 things: Introduction, Induction, and Indoctrination.

        You have to continually re-introduce yourself to them personally, through detail and storytelling, you have to make yourself REAL to them so that there is a "who" to go with the "what" in your emails.

        Induction is how you bring the reader into YOUR inner circle, and hopefully they let you into theirs. You do this by making yourself a part of their world. You comment on the things the see or will see as part of the niche. You talk about the conclusions and feelings they have and that expressed similarity will draw them to you.

        Then, when they know who you are and are paying attention, you Indoctrinate them - which is just a fancy way of saying "teaching" but in stealth mode. Indoctrination is teaching that they will just accept without question. In the case of marketing, this involves teaching people in detail about the PROBLEMS with the niche.

        You want them to learn and accept that all the problems exist and they are terrible and they are feeling them almost every time they even think about the subject. This is so when you have a solution to offer, you never have to sell very hard, because of COURSE they want it - they believe in the problem it solves already.

        Originally Posted by JonnyBalfour View Post

        Another thing i was thinking was, create a few emails sort of explaining the whole make money online niche and what it takes etc etc. then after like 10 days or so offer them some sort of product to help them get started.
        Skip all that. Browse this forum. Join a few other IM forums and browse those too. Start writing down the same questions you see over and over. Collect answers for those questions. Turn them into reports or a mini-course. Remember what I said about focusing on the problems. You can even teach them free solutions, too. But don't forget to focus on the problems with those, too.

        Originally Posted by JonnyBalfour View Post

        One more question was how ofter should you promote an offer to your list?
        Once a week at the most, but you can email twice a week and have a really responsive, active audience. 2 or 3 to one content vs. offers are a good bet, but you don't have to get religious about it.

        If you're doing the above, people won't even really notice a difference between an offer email and a helpful email, because they're all helpful.

        Originally Posted by Tony Fox View Post

        Without knowing who you are or what you have done. Have you tried starting in a different niche? Most people will tell you that you should go into the IM niche after being successful in a completely different type of niche.
        Yeah, it doesn't make a difference, as long as you don't lie about your experience. Newbies can guide other newbies. The IM marketplace is actually a really good one to learn in, because there is a desperation in some customers, and a fandom in others. There are a lot of strata and price points to play with, and a never-ending supply of products to sell.

        Originally Posted by Tony Fox View Post

        John Reese says that for the first 4 messages you send them quality content each single day for the first four days and after that every forth day with a promotional item every third or forth email. However you want to slip your affiliate link or product into the content so it doesn't look like your hard selling it.
        I say the opposite - don't hide your affiliate links. Technically, it's illegal for you not to disclose that they are, in fact affiliate links. The quantity balance seems right, but if you want good results it can't just be "content, content, content, offer" - they have to be connected.

        So instead, use something like "3 problems, free imperfect solutions, 3 more problems, offer a paid solution that solves all problems, including flaws in free solutions".

        Originally Posted by Tony Fox View Post

        Another method which I'm slightly against but I will do a trial with one day is just keep selling to your list with each email. This method will guarantee that you will lose a lot of subscribers however the teacher that taught this says you will keep buyers and buyers don't mind being sold too. This method is definitely not the way to go if you like big numbers.
        Actually, this IS the method to use if you want big numbers with a terrible response rate. It makes people start ignoring you. If you have a constant influx of new subscribers, this is fine - but you have to beat the unsub and dropoff rates or you'll eat your own list away.

        I prefer personally to have a small, loyal, responsive list. If you build a list around indoctrinating the problems and educating about the solutions, your list won't mind being sold to because they won't even notice it happening.

        Originally Posted by Tony Fox View Post

        Generally speaking though you will want to send an email at least once a week otherwise they will forget about you and when you do send them an email after a long time of nothing then they won't know who you are and subscribe potentially costing you buyers.
        Yeah, send often. The trick is to send stuff that's so good on the regular, that they will SAVE your emails to read later. Then, send SLIGHTLY too much for the average person to keep up with. Trust me on this. Keeping them tilted, but not overwhelmed, is a great position to have them in.

        One final piece of advice - have a blog where you post your content to as well. It can be the same content most of the time. Then, any time you send an email that's NOT an offer, end it by asking a question whose answer requires both information contained in the content AND from inside the prospect themselves.

        Then have a strong CTA to go leave an answer in the comments on your blog. An example question would be if the email was about 3 problems in the niche, your question might be - "Have you ever experienced X,Y, or Z yourself? How do you think this kept you from blah blah blah - let us know on the comments!"

        Something like that - what this does is make them MORE LIKELY to digest and internalize the content (which is good, because we're trying to indoctrinate those problems). It does this by connecting our content fresh in their minds with older personal memory structures. Once they're connected, those ideas are in there good.

        Second, the CTA in every email CONDITIONS the reader over time that there is ALWAYS something to click - and that most often, clicking = self-expression time. This is subtle, but when you make an offer, they click, and the only way to self-express on an offer page is to buy. They will be conditioned to comply, and they will want to buy and not even know why.

        Third, when people go over to your site and see the comments and see that your list is a CONVERSATION, they will be drawn even more deeply in and under your influence. When you put the influence you already have on display for others, it amplifies it.

        Anyways, that's enough for now. Hope that helps!
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  • Profile picture of the author JonnyBalfour
    hey colin what an amazing responce, thanks. The only thing im a bit stuck on is where to get ideas for emails to send them, when you said check out the forums looking for lots of question that are the same, is that what you mean.
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  • Profile picture of the author Josh Spaulding
    Hey Jonny, give this a good read. It will answer all of your questions.

    It's good to hear someone talking about building trust with their list rather than only worrying about making money with them. Some of us realize building trust equals making money
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    Powerful IM Products: Tools (by Jon Leger, Amin Motin and myself) developed by seasoned IMers with 45 years of total IM experience.
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  • Profile picture of the author JonnyBalfour
    josh thanks mate, ill give it a read
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  • Profile picture of the author Lilach
    The most important thing you can remember when writing an email is that most people aren’t going to read it. There are some things you can do to increase the number of actual readers out of subscribers, but always keep in mind that maybe one out of five subscribers will actually read your email.

    Something that people often forget and the thing that absolutely should be done first, is to make sure your subscribers know exactly what they’re getting. Clearly state your contents and theme and clearly title it and summarize its contents in a short paragraph so that readers don’t have to figure out what it’s about by actually reading it. You won’t do yourself any favours by getting subscribers for something they don’t know about, and most people will cancel once they realize that your emails don't have anything that interests them.

    A good way to break up the research for yourself is to figure out a variety of topics to write about. Finding three or four major topics and then breaking those up into sub-sections and then those sub-sections into articles and newsletters. Breaking up topics like this will allow you to generate fairly detailed material on a number of different subjects, while still being original and useful with your emails. If you’re having a hard time writing about a given topic, go a little broader, which will help you use more information in a single email to provide more material.

    In the end, even if you follow all of these steps, even if you’ve got the best emails available, very few of the subscribers will read every one. Don’t be afraid to promote your emails on related blogs, websites and even through other newsletters on similar subjects. All you want to do is make sure that your content is relevant, readable, and accessible. If you can write content that is actually useful for readers, easy for them to understand, and interesting enough that they want to read it in the first place, then your reader base will be that much more likely to read what you send them. The more people that actually read your emails, of course, the more people will continue to read and subscribe to what you write.

    Once you've mastered the art of getting people to read your actual emails, you can then start to promote them your offers.

    Lilach
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    • Profile picture of the author Colin Theriot
      Originally Posted by JonnyBalfour View Post

      hey colin what an amazing responce, thanks. The only thing im a bit stuck on is where to get ideas for emails to send them, when you said check out the forums looking for lots of question that are the same, is that what you mean.
      Aw, thanks for the thanks. Yes, I think you have what I meant. On any forum with high traffic and high output, you're going to see the same newbie questions pop up quite frequently. Over and over, new folks come in and ask questions that irritate the veterans because they've answered already hundreds of times...

      Those are gold. Do a search, find all the threads of the same question, look on other forums too - collect all the answers and write a killer email/blog post around that.

      Not necessarily 1 to 1, but those are the burning questions - you're going to get a lot of opportunity to post a link back to your site (and hopefully get opt-ins).

      Doing this over time is also a great way to build a good reputation in the forum (having all the answers) and it will seem like you're psychic to the prospect, because these are the problems that occur to them - that's why they keep asking.

      Hope that clears it up.

      Originally Posted by Lilach View Post

      The most important thing you can remember when writing an email is that most people aren't going to read it. There are some things you can do to increase the number of actual readers out of subscribers, but always keep in mind that maybe one out of five subscribers will actually read your email.
      Yes, so true - you have to continually re-introduce yourself to your audience, you can't assume anyone knows who you are or remembers you from one email to the next. And that's important, because getting an email FROM someone you like is just as good a reason to open and read as getting an email ABOUT someTHING you like, right?

      Originally Posted by Lilach View Post

      Something that people often forget and the thing that absolutely should be done first, is to make sure your subscribers know exactly what they're getting. Clearly state your contents and theme and clearly title it and summarize its contents in a short paragraph so that readers don't have to figure out what it's about by actually reading it. You won't do yourself any favours by getting subscribers for something they don't know about, and most people will cancel once they realize that your emails don't have anything that interests them.
      Yes, also true. I would add that in addition, make an autoresponder among the earliest emails your subs get. This email should be what I call a Values Bomb. You're going to want to tell a brief story about yourself that establishes all the shared values and virtues between you and your audience. In most businesses built around an expert or guru figure, I recommend a "What I would do if I was starting over today from scratch" kind of post.

      That will be useful to the audience, but simultaneously indoctrinating them about your expertise and benevolence and philosophies about what your content is about.

      This way you, set expectations when they sign up, and then when they first interact via the list, and then per this poster's suggestion, each and every time you send a message.

      Originally Posted by Lilach View Post

      In the end, even if you follow all of these steps, even if you've got the best emails available, very few of the subscribers will read every one. Don't be afraid to promote your emails on related blogs, websites and even through other newsletters on similar subjects. All you want to do is make sure that your content is relevant, readable, and accessible. If you can write content that is actually useful for readers, easy for them to understand, and interesting enough that they want to read it in the first place, then your reader base will be that much more likely to read what you send them. The more people that actually read your emails, of course, the more people will continue to read and subscribe to what you write.
      So much good advice here! I just wanted to add that one additional way to increase a given reader's likelihood of reading more of your content is to make each piece referential in some way to what came before and what's coming next.

      Once again, it's about establishing and meeting an expectation. They will often be piqued and go back and read an email they missed, or make a mental note to keep an eye out for your next piece.

      Eventually, if you keep being useful (by answering their burning questions) they are going to feel like they CAN'T MISS your emails, and they will even start saving them if they can't read them now.

      Funny story - it took me forever to figure out why my stats kept screwing up until I realized that people were still reading and clicking emails from as far back as 6 months earlier. I would never have been able to figure it out without also seeing the blog comments coming in on the old posts, too. Really satisfying to see that - never been happier to have screwy stats!
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