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Email coaching - How much should I charge?

by Andy Kobe
4 replies
I sell several SEO courses and keyword tools.

When it comes to customer service I enjoy answering emails
from all of my customers.

But many of these questions are the kind that require me to
actually go into my tools (the ones they have) and provide
my professional opinion.

Some of these answers can take up to 15 minutes and with
so many customers now it's not something I can keep up with.

So the question is... What are some of your pricing opinions
by offering email coaching for say, 30 days, 6 months, 1 year,
etc.?
#charge #coaching #email
  • Profile picture of the author raycowie
    You could set up a membership site that teaches people with weekly newsletters. That way you won't have to answer emails personally and have all your time taken up doing that. In other words, you can get on with what you really want to be doing. As for pricing, you could have free members who only get the basics and gold members, premium members etc. and charge a 'fair' fee in order to encourage more members.
    Ray
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    Before you can become unstoppable, you have to get started!


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    • Profile picture of the author Andy Kobe
      Originally Posted by raycowie View Post

      You could set up a membership site that teaches people with weekly newsletters. That way you won't have to answer emails personally and have all your time taken up doing that. In other words, you can get on with what you really want to be doing. As for pricing, you could have free members who only get the basics and gold members, premium members etc. and charge a 'fair' fee in order to encourage more members.
      Ray
      Good advice Ray. I have thought about that format as well.

      I really enjoy giving personal email advice though, and each customer
      has such specific and unique questions pertaining to their sites or
      keywords that it would be tough to roll them into a membership.

      For such instances I get maybe 1-2 in depth questions daily from a
      customer, so taking that scenario, would something like $200 per
      month seem welcoming?
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      • Profile picture of the author scarpet1
        It is also fairly simple to set up a forum and answer the questions there so everyone can see them. Another way would be to start a new page on your website for every question you answer. Then let the readers comment and give different answers to the questions. The group learning thing will set you up as even more of an expert to your readers.

        Sam
        Signature
        Quote" The goal of education is to replace an empty mind with an open mind."Malcolm Forbes

        Straight Talk Wireless
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        • Profile picture of the author Andy Kobe
          Originally Posted by scarpet1 View Post

          It is also fairly simple to set up a forum and answer the questions there so everyone can see them. Another way would be to start a new page on your website for every question you answer. Then let the readers comment and give different answers to the questions. The group learning thing will set you up as even more of an expert to your readers.

          Sam
          Hi Sam, yes I already have a forum set up and this works well for
          my customers to discuss with one another.

          But like I said, there are customers that email me personally and
          ask for specific advice on their keywords, sites, etc.

          I enjoy taking the time to help them but such help to date has been
          totally free of charge and now with more customers and growing,
          I want to keep this up, but my time is valuable and am looking for
          advice on pricing such coaching questions.
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