Why memberships sites can be your business model

19 replies
Hi Warriors,

There's a very interesting and critical thread about membership sites here: http://www.warriorforum.com/main-int...ip-income.html

I read it and while I agreed with some aspects I also think many people miss a few of the positive aspects of memberships so I thought it would be great for people (Starting with me) to share why they ARE good.

The title is a little tongue-in-cheek because obviously a delivery mechanism is no more a business than an engine is a car.

So here's what I'm thinking.......


I've been creating membership sites for many years and I've done them in many niches and in many formats.

I have a membership site that gets all of its traffic from offline marketing and someone else does all of the work and I get 50% (for creating and developing the plan and technical implementation) but I don't actually create any content or in fact do any of the administrative tasks anymore. This site is currently bringing in over $20k a month - not massive but very low attrition.


Let's talk about the situation of "membership sites are hard work to maintain and more trouble than their worth".

This is of course nonsense.

Since there are so many ways to implement a membership, they can be as simple as an autoresponder and a password protected area on your server, or you could pay $10k for a script.

The upshot is - YOU get to decide what you're going to provide.

***Important Note*** Your members will expect.....

Whatever you told them to expect.

So, if you tell them that for $5 a month they'll get one 30-minute audio - THAT is what you need to deliver.

They rarely care about the technicalities of how you do it.
(see this thread for peoples views on that: http://www.warriorforum.com/main-int...embership.html )


So - given that you don't HAVE to make it complicated and you're only obligated to deliver whatever YOU decide to offer and set the expectation for - Why would it be complicated?

So, now we come to the other aspect - retention rates, or attrition rates (whichever way you want to look at it)

This obviously is governed to a large degree by the market you're entering. Since many IMers go into the 'IM' market, it's not surprising that they have high attrition rates - Many IMers get bored, change their mind, stop caring, download everything and leave, and all the other things they like to do.

If you're providing lessons on how to get your Private Pilots License, and delivering material in a timed fashion that lines up with a training program or curriculum you'll probably find different member behaviour.

So - consider what's appropriate rather than trying to fit what you want people to do into the model instead of what they want to do.

Next the issue of - "I don't want the hassle of a forum I need to keep busy and spend personal time on"

See previous note - YOU decide what you're offering and what they should expect.

Some people run memberships that are purely forum access, some don't have forums.

I tend to avoid having forums unless it's for coaching or mentoring clients where that model requires personal interaction and tracking of actions.

Take away note: Don't have a forum just because you think you should. Start without one if you can and then add it only if it makes sense.


Next!

"I can't think of anything I can offer that I could charge much for - I'm not an expert in anything"

Ok, that's common and completely fine.

Here are 2 approaches:

1 - Just do some research and find a few dozen key things that your market want and then put a low price on the membership to give them a little each month. (a price that makes it a no-brainer)

2 - Find a person who is an expert and work with them to share their expertise in whatever way is most suitable for your market.


Now I know there are also people who want to do a membership but are thinking "But even if I had good stuff, I wouldn't know how to get tons of members".

Here's what I say to that.....

There are 2 clear ways to make membership sites work for you:

1 - Make 1 (or just a few) that you put focus on and grow into large membership numbers.

2 - Create lots of small ones that require very little from you.

So - if you think "I can't get many members" just reframe that into "I will create lots of small memberships which only require a little"

Then consider this:

If your model is to create lots of small memberships - Think of a good overall niche and purposely build as many sub-niches as you can feed enough content into to deliver on your promises - but that you can reasonably cross promote to each other and that if after 12 months you took the content from each membership it could logically be turned into a high-ticket course.


Let you little bits of effort support a bigger overall theme and you can be creating a high ticket product to promote to ALL of your membership sites, while making money and cross promoting each site to the existing ones as you go.

Again, this can be free and simple or expensive and complicated - that's up to you.

And of course - you can outsource any of the bits you don't want to do yourself (up to and including ALL of them).


So - don't assume it has to be difficult, complicated, expensive, require you to be an expert, be time consuming etc. etc...

YOU CHOOSE HOW YOU BUILD YOUR BUSINESS.

So membership sites CAN be a very simple, very lucrative adding to any business or form the complete revenue model - it's up to you.

They also make excellent value when approaching JV partners (you can offer memberships/trials as bonuses to add value, or even offer to do a return promotion to your membership in exchange for them promoting your stuff).

In short - While I agree with Kens perspective in the other thread to some degree, there are people making things sound too good while selling their stuff - Since YOU are ultimately in control of how you do these things, you should stop relying on other people to tell you how you should do it and just create your own plan that you're comfortable with and that you can fulfill in a way that you enjoy and that will make your goals be realised.

Memberships are as good or bad as the way you use them.

Andy
#business #memberships #model #sites
  • Profile picture of the author Ken Preuss
    Andy,

    As the individual who wrote the post you are referring to I applaud what you've written here and completely agree that memberships are as good or bad as the way you use them.

    For the record I have nothing at all against membership models - and my original post as well as my follow-ups on the thread made that crystal clear. Unfortunately this doesn't stop folks from reading it the way the want to. No worries on my part.

    One thing to add regarding what you wrote. While I agree that you always get to decide what you offer and what you don't, it's the customer's wallet that ultimately determines the direction and nature of membership site content.

    If they will only keep paying for it if X or Y gets provided, or if customers begin dropping out because X or Y is not being provided....well then I think we both agree that X or Y would need to be provided for that site to remain fully profitable.

    Thanks for a great post.

    Ken
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    • Profile picture of the author Andyhenry
      Originally Posted by Ken Preuss View Post

      Andy,

      As the individual who wrote the post you are referring to I applaud what you've written here and completely agree that memberships are as good or bad as the way you use them.

      For the record I have nothing at all against membership models - and my original post as well as my follow-ups on the thread made that crystal clear. Unfortunately this doesn't stop folks from reading it the way the want to. No worries on my part.

      One thing to add regarding what you wrote. While I agree that you always get to decide what you offer and what you don't, it's the customer's wallet that ultimately determines the direction and nature of membership site content.

      If they will only keep paying for it if X or Y gets provided, or if customers begin dropping out because X or Y is not being provided....well then I think we both agree that X or Y would need to be provided for that site to remain fully profitable.

      Thanks for a great post.

      Ken
      Hi Ken,

      I think we're on the same page. I wasn't disagreeing with your point of view - it's yours, no problems with that.
      I just wanted to bring up the other side of the debate and a new thread seemed to be the way to do it without it being a good vs bad thing.

      Hopefully others will be able to add their own positive elements of having used memberships so that the Warriors as a community get a good view of all aspects of how, when and where to use them.

      I'm not selling anything, so I'm not pushing using them as an agenda, I just wanted to open up the issue to have some focus on what's good and what works as I believe it's better to look forward to positives than back on negatives in life and business.

      Respectfully,

      Andy
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      • Profile picture of the author Ken Preuss
        Originally Posted by Andyhenry View Post

        Hi Ken,

        I think we're on the same page. I wasn't disagreeing with your point of view - it's yours, no problems with that.
        I just wanted to bring up the other side of the debate and a new thread seemed to be the way to do it without it being a good vs bad thing.

        Hopefully others will be able to add their own positive elements of having used memberships so that the Warriors as a community get a good view of all aspects of how, when and where to use them.

        I'm not selling anything, so I'm not pushing using them as an agenda, I just wanted to open up the issue to have some focus on what's good and what works as I believe it's better to look forward to positives than back on negatives in life and business.

        Respectfully,

        Andy
        Thanks Andy. Yes, we're on the exact same page.

        What you are providing folks is a way to properly assess how to use a membership model for maximum benefit - an exercise far too few people undertake when looking at this model.

        Best regards,
        Ken
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  • Profile picture of the author Kyle Tully
    Nice post Andy, frankly there isn't much I'd add.

    I've done it the hard way and know exactly what people are talking about when they say membership sites can be hard work, but I learned my lessons and now I'm doing it the easy way.

    The overriding principle is just like you said,

    YOU CHOOSE HOW YOU BUILD YOUR BUSINESS
    Most people make membership sites (and just about every other idea out there) waaaay more difficult than they need to be, then make blanket statements that they're hard work.

    They're only hard work if you fall into the trap of making them so.
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  • Profile picture of the author Andyhenry
    You're right Kyle,

    It CAN be simple but so often people get overloaded by information that they only see how hard it 'can' also be.

    Step back and realise YOU have the power to create it in whatever way suits you and it all becomes simple again

    Andy
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    • Profile picture of the author Peter Bestel
      Thanks for this Andy,

      We've been considering a membership site for a while and I think we've been over analysing and over-complicating it.

      Your post has cleared away some of the fog and given us a new vigour towards this end.

      Cheers

      Peter
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      • Profile picture of the author ExRat
        Hi,

        Both threads are helpful - thanks Ken and Andy.
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        Roger Davis

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  • Profile picture of the author Bob B
    That's a superb post Andy, and in combination with a video I saw this morning makes the whole thing much more straight forward.

    Unfortunately I binned the link so I can't share but I think it was Ryan Deiss. Rather than using an expensive membership script he was just locking people out with simple password protection - either from a Wordpress page full of download links, or from a separate directory he created. Just change the password once a month and you're done. How easy is that?

    Coming soon, some sort of membership site to do with French wine I think...

    Bob
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  • Profile picture of the author Nato Guajardo
    Very nice post. Membership sites can be hard work but like you mentioned you decide what you provide. I use the autoresponder method which is very easy to maintain.
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  • Profile picture of the author DebraConrad
    We have two membership sites... and after the setup they are really easy to maintain. We give the members exactly what we promised.

    The problem we had with the original membership site was that we gave them too much information. So we started a second one... the exact same niche, but with less content.

    Now we have a Gold membership (with all our Grandfathered in members) that will only be opened for new members once or twice per year.

    And a Silver membership with much less content. It's amazing that the Silver members still get so much value, but they are not so overwhelmed.

    Of course the niche is in the IM world...

    Now I'm working on several ideas for low entry point membership sites outside of the IM industry... I mean way, way outside.

    I think the attrition rate will be much less and eventually be the bigger winners.
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    • Profile picture of the author jjpmarketing
      Andy,

      You always seem to make very clear and valid points about this industry. I can add a couple of bits of information to this thread. Membership sites as a business model are not good for control freaks that think they have to do every little thing and control every single aspect of the site. If you take that route then it does become work.

      Also, if you get involved with a membership site, hate it because of the work involved or don't like it for whatever reason... after about 6 months you can always sell the site. If it has decent revenue it can bring a pretty penny... and you never have to work on the site again.
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      • Profile picture of the author Andyhenry
        Originally Posted by jjpmarketing View Post

        Andy,

        You always seem to make very clear and valid points about this industry. I can add a couple of bits of information to this thread. Membership sites as a business model are not good for control freaks that think they have to do every little thing and control every single aspect of the site. If you take that route then it does become work.

        Also, if you get involved with a membership site, hate it because of the work involved or don't like it for whatever reason... after about 6 months you can always sell the site. If it has decent revenue it can bring a pretty penny... and you never have to work on the site again.
        Agreed - I don't actually think anyone should get themselves in a business that they're not passionate about, but especially if it's a hands-on business where their time and focus is needed.

        Andy
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  • Profile picture of the author Shannon Herod
    Hey Andy,

    I'm actually working on a membership site right now. So, I really enjoyed reading this post.

    You're right on point my opinion. I was actually thinking about what we are going to offer in the membership area and decided against a few things because of time constraints.

    So you are absolutely correct when you say you decide what you're going to put into it. You're also correct with the price must justify the content.

    This is actually a really great read.

    Shannon
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  • Profile picture of the author George Wright
    Andy,

    Another gem. Thanks much. Do you have any "how to" info products on your methods. I suspect your OP is better than most how to guides on this subject.

    George Wright
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  • Profile picture of the author Dan Grossman
    I have a certain web service (W3Counter) where anyone can sign up for free, and for a small monthly subscription, you gain access to more features. It has about 15,000 free users and 2-3% paying users at any given time, fluctuating each day as people leave and new ones upgrade.

    I've read in numerous places that a 1% subscription rate is normal for this business model.

    Is this a "membership site" or are we talking about something else?
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    • Profile picture of the author jjpmarketing
      Doesn't seem that much like a membership site. What you are doing is considered SaaS (Software as a Service). To me a membership site would be more like providing access to video, text, ebooks, etc.

      In your case it would be a membership site if you added a new application every month. You are basically just selling them extended features to one application.

      But that is just IMHO. Others may see it differently.
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    • Profile picture of the author Chris Lockwood
      Originally Posted by Dan Grossman View Post

      I have a certain web service (W3Counter) where anyone can sign up for free, and for a small monthly subscription, you gain access to more features. It has about 15,000 free users and 2-3% paying users at any given time, fluctuating each day as people leave and new ones upgrade.

      I've read in numerous places that a 1% subscription rate is normal for this business model.

      Is this a "membership site" or are we talking about something else?
      Sure, that's a type of membership site. People have to create an account to access what you're offering and considering you use the word "subscription"... the content or service doesn't have to change every month for it to be a membership site. The point is that people join to use it.

      Andy, it's nice to see a thread on this that isn't a guru-bashing rant.
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  • Profile picture of the author Tim_Carter
    I applaud both Andy and Ken for their points of view - which in fact are not all that far apart.

    My main revenue comes from membership sites. I have had one up since May 2007 - and 25% of my membership joned way back then. So give them what they want and they will stay.

    And it is not that much work - and I do almost all of it myself.
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  • Profile picture of the author wkriski
    I love membership sites because I wanted to have a place for members to interact and ask questions rather than just download a pdf or video. To me the value is in the interaction/experience rather than strictly the content. I also want to charge for quality content vs adsense/affiliate programs. I preferred to have a site that has multiple membership levels with trial periods, email marketing, affiliate marketing and forums all in one place without installing or integrating multiple software products.
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