Public Speaking - Hard or Soft sell?

by Plish
14 replies
Hi everyone,

In a couple of weeks I'll be speaking at an event held by the company I'm involved in. Specifically, I'll be talking about social media as a marketing tool to 60-100 small businesses in the room.

When we've been advertising the event, we've been careful to let the attendees know that they will be getting something very valuable out of this, and not just a sales pitch. Whilst they will get some real value, at the end of the day we are looking to convert as many people as possible into clients. I'm cautious of going for a hard sell after the advertising line we took.

What do you guys think works best and do you have any techniques of pushing a sell without it looking like you are?
#advice #event #hard #public #sell #soft #speaking
  • Profile picture of the author Shaun OReilly
    Firstly, people are not daft - especially most business people.

    So change your expectation of being able to pull the wool
    over their eyes by "pushing a sell without looking like you
    are."


    You may want to consider taking a multi-step approach
    rather than trying to convert the attendees into paying
    clients right away.

    For example, make it your end goal to get the permission
    of as many attendees as possible to be able to follow-up
    with them after the event.

    Focus your talk on talking about the problems they can
    relate to and what solutions and results you offer.

    Maybe give away one of your best tips so that they get
    value from your talk regardless.

    Make an offer at the end of your presentation for people
    to get a free report/presentation slides/consultation and
    then follow-up with them thoroughly and promptly after
    the event.

    Just ask those that are interested in getting the freebie
    to give you their business card and have them write free
    report on the back.

    So, take it a step at a time and pre-qualify people along
    the way.

    Dedicated to your success,

    Shaun
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    • Profile picture of the author Nightengale
      Shaun is right. Don't focus on converting attendees to clients right away. Focus instead on building your list by offering a freebie.

      Prepare a special freebie which people can get after your talk. BUT, they have to opt in to your list to get it. Either they have to go to your Web site and sign up, or you can sign them up yourself (through your site's opt-in form) for the freebie. (You want to capture their contact info for followup.)

      Make sure you're clear about what they get (the freebie plus your weekly e-zine). The fortune is in the followup! You probably won't get many people as clients directly after a speech (if any at all). The conversion happens AFTER that.

      You can either provide a digital freebie (e-book or MP3 audio) or a physical freebie. Your cash flow position will probably dictate how you handle this, but remember that people value a physical product more than a digital one. So if you can provide a special report in a booklet format or an audio CD or DVD, you'll have more credibility and build a higher-quality list.

      Also, providing a physical freebie will allow you to capture their physical mailing address (and possibly their phone number). Now, you can send out physical promotions like postcards and other materials.

      Combining offline marketing with online marketing will dramatically boost your results, so don't brush it off as too expensive. Start small, test and then roll out from there.

      Hope that helps!

      Michelle
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  • Profile picture of the author jazbo
    Soft soft soft.

    Give them information, show them you are an expert.

    Make them remember you as someone to trust.

    Give them a week then follow up.
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    • Profile picture of the author Plish
      Good advice guys. Appreciate it. Any more opinions are also more than welcome
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  • Profile picture of the author Rash Ash
    Banned
    Hi mate,

    Just wanted to say that there is some really good advice above.

    All I would add is that you should give away as much "good" freebies as you can. Try to provide as much value in your presentation and build your relationship with your potential clients from there.

    In my experience I have presented something very similar to social media a few weeks back and I actually tried the hard sell approach and my conversion rate was very low.

    People didn't see me as someone who would be with them for the long term. I made few sales but after much research I found out that most people didn't "sign up" to my course at the end as they saw it as some kind of short term solution to there problem.

    If you can maintain a long term relationship approach with your potential clients you trust you for who you are and what you can share with them you'll have many clients for longer periods.

    So to answer your immediate question I would steer towards the soft sell at least initially.

    Hope this helps

    Rash & Ash
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    • Profile picture of the author Mbullard
      What is it that you're trying to sell? I've learned a lot about selling at the back of the room from Tom Antion, a very successful speaker and Internet Marketer, he uses a technique that you might be able to use. If he's selling a book, he'll have the book on all the tables ahead of time. He then refers to the book throughout his speech. Once people see how good the book is, it's usually an easy sell. And you don't have to worry about people stealing or walking away with the book, it hardly ever happens. Perhaps you could use this technique with your product?
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      • Profile picture of the author Plish
        Originally Posted by Mbullard View Post

        What is it that you're trying to sell? I've learned a lot about selling at the back of the room from Tom Antion, a very successful speaker and Internet Marketer, he uses a technique that you might be able to use. If he's selling a book, he'll have the book on all the tables ahead of time. He then refers to the book throughout his speech. Once people see how good the book is, it's usually an easy sell. And you don't have to worry about people stealing or walking away with the book, it hardly ever happens. Perhaps you could use this technique with your product?
        Hi Mbullard.

        We'll be focusing on selling social media packages. 2 or 3 different packages with different prices and contents. A large chunk of it consists of consultation and webinars (intangible stuff). It seems that the best way to go about getting conversions is to establish myself as a trustworthy expert.

        I'm not sure if your technique will work but if you think it might then I'd love to hear.
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  • Profile picture of the author Riz
    Hi Plish,

    I have conducted many seminars over the last 18 months, both to local businesses and in 'other' niches.

    When you are presenting to a 'make money online' crowd (i'm sure you have been to some of these seminars) then the hard sell approach at the end of the seminar works very very effectively. It also works effectively in other niches. The prospects are 'hot' and in the mode and ready to buy. Hopefully the product providers sell them valuable information but i suppose that depends on the seminar

    However, the small business crowd is a little different.

    Like Shaun mentioned above, small business owners are not stupid. They know you won't be providing a Free (i'm assuming it is free) seminar for nothing so presenting an offer to them is not going shock or surprise them.

    One thing to remember though is that depending on the size of the businesses you are presenting to many times the actual business owner or decision maker will not be presesnt and in many cases it will be the 'marketing personnel' working at the business. Again, this depends on the size of the business.

    The best approach is to present as follows when presenting to small business owners (based on my experience)

    1) In the introduction to your seminar tell the prospects exactly what to expect. If you have an offer at the end make it clear that you will be presenting them with an offer.

    2) Also, make it clear that the actual presentation will be providing 'real' value. It is paramount that you provide 'real' value in the seminar.

    3) Throughout the seminar make subtle references to the importance of xyz - with xyz being related to the product you will be offering at the end.

    3) Make an offer at the end. An offer which is only available at the seminar. For example, this could be a cheaper price or an added bonus to your normal service. The business owners will be expecting this as you made it clear at the start.

    4) Offer a Free follow up consultation at the end whether they take the offer or not.

    5) The follow up allows you to convert the prospects that did not invest on the day and will also give you a gateway to the actual business owners that were not present.

    Hope the above helps.

    Riz
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  • Profile picture of the author jasoncooper
    Be confident in your skin. remember, if you do try public speaking as a mean of marketing then you really have to be comfortable and confident in your skin coz then people would be pushed further than rather intended
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  • Profile picture of the author Brad Gosse
    I use my speaking engagements as a list building opportunity. I won't sell from stage unless the event is setup that way.

    I prefer to tell them not to take notes because they can download my talk at the following url...

    Then they go into my regular updates.

    My lists from speaking gigs are the most responsive to offers too
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    • Profile picture of the author Plish
      Do you mention that they will be going onto your list? Or does the URL just have an email capture?

      Cheers
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  • Profile picture of the author AlexNavas
    I personally disagree with the no selling presentation. I've done speaking in both business and financial workshops and seminars and have discovered that if you provide real value during the presentation, people aren't threatened by an offer presented in the right way.

    I love to buy as much as I love to sell. If something has given me value, I want more of it. So, while presenting, show them what to do and why to do it but don't show them how.

    Then do small closes throughout your presentation. Something like, if you can see how Social Media can increase your branding, say YEAH or raise your hand. That makes people know that they're not alone and can really see the value using social proof.

    I remember a presentation for a $5,000 product and from the very beginning, he said if you're ready to get more results in your business, stand up. Everyone stood up. A few minutes later he said, if you're committed to doing what it takes to get the results you want, stand up. Everyone stood up.

    Needless to say, that contributed to him being the one with the most sales in the back of the room though he was the highest priced option.

    So, take advantage of your speaking opportunities. Offer something of incredible value for a surprising price. Don't low ball yourself either. There's absolutely nothing wrong with selling if what you have to offer does change someone's life.

    Also, don't mistaken a hard sell with a harsh sell. Hard sell sounds bad but is basically about offering something valuable for a price at the workshop. It doesn't have to be harsh. In fact, you can offer something there without even making it "salesy" just like Shaun said.

    Ultimately, no matter what anyone says, whether its me or others, do what you think works for you. We're all speaking specifically towards our personal experiences and you'll learn best through yours.
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  • Profile picture of the author Lou Diamond
    Hello,
    I would go with the HARD sale, customers need to be convinced that they are doing the right thing.
    There are just too many customers that are on the fence and they just need the right push.
    When people go to this type of event they expect to be sold and it is your job to do it.
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    Something new soon.

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