Returning Business Calls

19 replies
I've gotten a few calls for a new business I'm starting, and well theres about 5 of them in the voicemail. I'm really nervous to return all the calls etc.

Do you have any ideas about how I can be professional (yet 15) on the phone.

Caleb
#business #calls #returning
  • Profile picture of the author Thomas Smale
    Just pick up the phone and try it. You can read so much, but you'll only ever learn from your own experience and/or mistakes. I used to hate picking up the phone and calling people back, and now I'm pretty confident closing clients as much as anyone.
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  • Profile picture of the author Caleb Spilchen
    I'll call them all back tomorrow
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    Canadian Expat Living in Medellin, Colombia

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  • Profile picture of the author EmpyreRam
    Banned
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  • Profile picture of the author Thomas Smale
    I also find that writing down notes is useful. If you are selling a product or service, write the key points down so you don't forget. In the heat of the moment, it is very easy to forget even the most basic details.
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  • Profile picture of the author ryanbiddulph
    Hi Caleb,

    I have only learned how to close by talking to people on the phone. The lab that is life teaches the best lessons.

    Getting through those uncomfortable feelings in the only way that you grow. Your confidence increases after hanging up, even if the call doesn't go as expected. It's conquering another fear which feels good.

    Ryan Biddulph
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    Ryan Biddulph helps you to be a successful blogger with his courses, manuals and blog at Blogging From Paradise
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  • Profile picture of the author Deanna Taber
    Caleb,

    I'm going to send you a pm with some awesome advice from someone that we both know! I had the same problem.

    Watch your pm's.

    Deanna
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    Failure is the path of least persistence. - George M. Van Valkenburg, Jr


    Local Citations & Listings Made EZ!

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  • Profile picture of the author Caleb Spilchen
    Thank you for everyone who sent PM's. Your comments ALL Helped!

    Caleb
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    Canadian Expat Living in Medellin, Colombia

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  • Profile picture of the author WikiWarrior
    Hey Caleb,

    It's awesome that you already have people calling you asking for business advice at your age. Before you make the calls have a notepad and pen/s handy to write down important points during the conversation. Write down or type out a short summary of questions you have for them and maybe even some answers to questions you might be asked. This ensures you cover all the areas you want to and it's nice to have something to refer to.

    Pour a nice cold glass of water to have nearby.
    Be polite.
    Be yourself.
    Focus all your attention on what they are saying - this will go a long way to killing the nerves (it sounds obvious but the more you focus the less spaced out you will feel being on the call).
    Ask lots of questions - this also gives you more time to formulate intelligient answers and a plan of how you can help them.

    Go for it! Let us know how you get on.
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    • Profile picture of the author funkynassau
      The first time or two will be scary and nerve wracking but you'll get thru it. Make notes if you feel a need. If you have a website, get it up on your computer so you can view it with the customer, just in case that's what he's doing. That happened to me today, the guy was asking a pile of questions about our kits. So be informed and be polite and cheerful and you'll be fine! I've been where you are and it does get easier.
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  • Profile picture of the author CDarklock
    Originally Posted by Caleb Spilchen View Post

    I'm really nervous to return all the calls etc.
    What's the worst that can happen?

    They all say no and won't be your customers, right?

    That's exactly the same place you are now.

    So what is there to be nervous about?
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    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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  • Profile picture of the author Goatboy
    If you handle the call right, they won't know you're 15. When I talk to people on the phone, I don't tell them my age, so I see no reason that you would need to.

    Be prepared to answer any questions they might have, be polite and patient in those answers, and try not to be too energetic in the response as that can signal youth.

    If there is a question that you don't have the answer to, say something like "I'm not sure, let me check with my business partners and I will get back to you." Then you can go ask someone else for help without needing to give away your age.

    Or, you could say "That is an interesting proposal, but I'm afraid I need to think it over, let me think about it tonight and I'll call you back tomorrow. Is 1:00 okay to call, or would 3:00 be better?" That will give you a chance to talk to your folks in the event someone wants you to commit to something that you may need permission to commit to. Did you notice the press at the end of the statement? You can use that to force people into time slots of your choosing without ticking them off.
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  • Profile picture of the author mlord10
    Don't be nervous Caleb. You must be doing something right if you have already received 5 calls! Unless being 15 is a selling point or USP, I would not bring that up unless they ask.

    I am not trying to offend you in any way, and it seems you have accomplished a lot, but "some" people may not take a 15 year old seriously. This is obviously not your problem, it is theirs.

    However, keeping the conversation professional (but not tight) is important.
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  • I'd also highly recommending jotting down a quick list of 'talking points' you want to cover during your converstation. It will help ease the nervousness and provide you a place to look at for reference in case you forgot anything durring your conversation.
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  • Profile picture of the author 2gts
    Originally Posted by Caleb Spilchen View Post

    I've gotten a few calls for a new business I'm starting, and well theres about 5 of them in the voicemail. I'm really nervous to return all the calls etc.

    Do you have any ideas about how I can be professional (yet 15) on the phone.

    Caleb
    Just remember they're all a bunch of weasels!
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  • Profile picture of the author nicholasb
    don't feel obligated to tell them your age, chances are they will never know your age. also why would they ask, your 15 im sure your voice has changed by know.

    also just remember action cures all fear. you might suck at first and be nervous but the more you do it the easier it gets
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  • Profile picture of the author dagny
    One thing I always remember when I'm returning calls is that they contacted me for more information. So in essence, I'm just doing them a favor by giving them the information they asked for. For me, that takes away the nervousness.

    All the best in your new business
    Heather
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  • Profile picture of the author tonyscott
    Hi Caleb, best advice I can give you is stand up to make the calls and smile.
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