Online Fax Services - Have You Used One?

20 replies
Has anyone used any of the online fax services like efax, rapidfax, etc...?

If so (or, if not), any pros, cons, or comments?

#fax #online #services
  • Yes, I have. The work quite well. I like them.

    - J
    Pick a product. Pick ANY product! -> 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
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  • Profile picture of the author BrianMcLeod
    I've used virtual fax services for years.

    Getting a PDF in your email will change your relationship with your fax machine.

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    • Profile picture of the author schabotte
      They are great. You never need to worry about running out of paper or having a power glitch wipe out the faxes sitting in stored memory because you ran out of paper.
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      • Profile picture of the author mwright
        Thanks for the replies. I forgot to ask:

        Are there any services you would recommend over others? Are there any documents you would not feel safe faxing online?
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  • Profile picture of the author JDArchitecture
    People still fax? Why?
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    • Profile picture of the author mwright
      @ Lex87

      I checked out your review page, and decided to sign up for a 30 trial with smartfax.

      I had some docs that needed faxing asap, so I signed up, uploaded the docs, and that was that.

      Thanks for everyone's input!
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    • Profile picture of the author mwright
      Originally Posted by JDArchitecture View Post

      People still fax? Why?
      This was a case where a company would only accept documents via physical mail or fax. So, in the interest of time and convenience, I opted to use an online fax service.
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    • Profile picture of the author AnneE
      Originally Posted by JDArchitecture View Post

      People still fax? Why?
      There are medical offices and financial institutions that will take a faxed signed document who will not accept the same scanned and emailed to them. Don't ask me why. Or they have an old fax machine and will fax you a form, but don't have it in PDF. So having a virtual fax allows me to complete a transaction with them in a timely fashion.

      To answer the original question. I use and love it. They email me a notice when I receive a fax. And when I forgot to update my credit card and so the monthly billing failed, they reminded me, reminded me, then told me, hey.... we have a fax here just waiting for you, but you need to bring your account up to date before we can deliver it.

      I'm a satisfied customer. I used efax years ago and found it less intuitive, BUT.... that was so long before I used MyFax, that it might not be fair to compare.
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  • Profile picture of the author Goatboy
    I have used myfax for the last several years after I grew tired of refilling ink cartridges and chasing down the right paper.

    Cost is around $10 per month, and I receive a toll free fax number that I can pass out to my clients.

    All of my faxes now arrive as PDFs in my email which makes it easy for me to print them, send them to someone else or to store them electronically on my desktop. I really like the electronic storage option and I have pretty much eliminated paper in my office. I went from 3 or 4 cases of legal sized paper a year to less than 2 reams of letter sized. The savings bought a backup hard drive so I know my electronic files are safe.
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  • Profile picture of the author Lex87
    Originally Posted by ProductCreator View Post

    I have used efax and it worked great. I had to send a fax overseas and I was better off doing it from my computer rather than finding someone else's fax machine to use.

    There are some nifty fax to email tricks you can do if I remember correctly.

    I'm pretty sure it was discounted or some kind of free trial to start with too. I used it only for what I needed it for. If I had a need for the service, I'd be happy to use efax.
    Yeah there's loads of free fax offerings out there that can get your docs delivered instantly without paying a penny. The problem is that they insert ads, sometimes as the cover page, and you don't know what they are slipping in. In my case I was using faxzer0, and I worried they may even offer some competing service and really confuse my customers so I stopped using the free stuff and switched to MetroHiSpeed's email fax service (dirt cheap anyways) after reading a few glowing reviews over on this fax review site.

    The only thing I miss is the "beep" I hear when a fax comes in, but the techs swear they could make my PC "beep" when a fax comes in if I want. It can even be setup to print the faxes as they arrive, but I don't want to bother. :p
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  • Profile picture of the author John Durham
    I have tried Fax blasting as well as voice broadcasting.

    Voice broadcasting worked for some things, but fax blasting got me no response.

    Here's the way to make a fax work:

    So many people want to market, "all internet", or "Straight faxing for getting call ins" (doesn't work) The best way to use these tools (ie; fax, internet, phone, print, ads...) is to get them to work synergistically together.

    Lets try to blend:
    A: The Internet
    B: A Fax
    C: A Phone call

    Here's how faxing works in marketing.

    You call a business owner and say:

    "Hey we are offering this great deal, I know you don't have to talk now, but will you take a look at a fax if I send it..."?

    Biz Owner: Sure

    You: Okay I'm gonna send that right now and you can look at all our great deals... then if you don't mind I'm gonna call you back later after you have had a chance to look at it, and see what you think is that okay"?

    Biz Owner: Okay, I will look forward to receiving it... talk to you later..."

    Later: You call them back, and ask them what they thought of the fax, point out different features and benefits on it... all while they are holding it in their hand looking at it and talking to you".

    Using this method you don't have to have meetings face to face necessarily, because the guy is holding something tangible, a lot of times you can close him and get billing info right there on the phone.

    This is the approach my call center used when we were selling advertising space for a local free employment rag (the kind you see in stands outside of Blockbuster's...) at 300 bucks per pop. Each of the telemarketers minimum quota was 2 sales per day... some did 5 or 6.

    Here's the system:

    1: Call-permission to fax and call back.
    2: Send Fax
    3: Call back and pitch with owner having fax in hand.

    Most importantly, create deals that no one can say "No" to.

    Hope this helps.
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  • Profile picture of the author Andy
    I've used efax for years - I only receive faxes. Since I don't care for scanners, I never bothered to set anything up to fax out. There are probably better ones out there but efax suits me fine.

    Recently I added an 800 number for my copywriting biz - the number accepts faxes too. Again they don't fax out.

    A week or so ago, I had to send a document via fax so I signed up for one of the free companies (I didn't care about the ads for this purpose). It worked but I have no idea what company I used.

    What you end up with depends on what you need to do. Receive faxes? Efax or someone else (I'd go with someone who renders the fax to pdf - efax does not) is fine. If you have to send faxes on a regular basis, I'd buy a machine and use it just to send faxes. I would still receive faxes online where I control what I print and I print it on my b&w laser printer.

    God bless,

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  • Profile picture of the author ShelbyL
    My company has used Echosign for about a year now. We LOVE them. It's been a life saver, especially considering that many of my clients want NDA's signed AND all of my staff have to sign NDA's, and contracts to work for us. I'm honestly not sure we could run such a tight ship without it.

    I encourage online fax companies!

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  • Profile picture of the author rifus
    I have a small company and we are using Internet fax service from for a while. I have to say that it is more cost-effective and reliable than a traditional fax machine. You don't need fax hardware and office supplies, a simple Internet connection is required. It's a great solution for small business: 4,99 $/month is a great price.
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    • Profile picture of the author John Durham
      What do you use it for, offline lead gen?
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      • Profile picture of the author Lex87
        Originally Posted by John Durham View Post

        What do you use it for, offline lead gen?
        Looks like someone got Mike's password or something and link bomb'd.

        At least it was on target!

        @mwright Great to hear! I love those guys, they piled in a ton of free trials in an attempt to see if people would help with reviews. I've taken a few trials and done some fax-to-online response tests to see if call-backs were the barrier and the results were pretty good but the fax companies really don't like you doing this so I'm very glad they were free trials!!

        I was thinking of signing my mom up for a trial of smartfax because the price is so low, and it's the one she'd most likely keep using.
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  • Profile picture of the author Omiro
    I've had the free plan from eFax where they give you a number to receive faxes. It's convenient sure but I don't fax enough to make it worth the $12/month or whatever it was they charged.
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  • Profile picture of the author Jesus Perez
    I use MetroFax. $7.95/mth for 500 pages per month.

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