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How much is PayPal charging you for refunds?

by Sara Young
12 replies
I saw in PayPal's terms that they will be charging us only the fixed amount for refunds.

However, I've been getting charged the entire fee amount.

My husband doesn't get any refund fees deducted from his account.

So what's the deal? What should the fee really be?

What are you getting charged?
#charging #paypal #refunds
  • Profile picture of the author Owen Smith
    I think it depends ont he type of refunds, e.g. if its goods or not. You would usualy get the full fee back. I would recommend you upgrade to a business account and see how that goes.

    Paypal are actually really helpful if you call them. So give them a call.

    Regards
    Owen
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  • Profile picture of the author Owen Smith
    You can just open a business account and choose sole trader, do not choose LTD as they will ask for a lot of info, e.g. company number.

    I would recommend opening a buinsess as a sole trader, it is easy and seperates your funds from your personal funds.

    Also you will need to do a profit and loss form a simple one will do as paypal will ask for one every now and again, just to check your doing the books.

    Regards
    Owen
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  • Profile picture of the author activetrader
    Originally Posted by Sara Young View Post


    What are you getting charged?
    I don't think I get charged for refunds. Never noticed. There is a $10 fee for chargeback though
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    • Profile picture of the author Kay King
      Sara -

      Be certain to use the "refund" link in paypal when issuing refunds. You shouldn't have a fee if you are doing that.

      A friend complained about fees with Paypal - and she was simply refunding by sending the money to the email of the person rather than using the "refund" link.

      Just a thought.

      kay
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      • Profile picture of the author Sara Young
        Originally Posted by Kay King View Post

        Sara -

        Be certain to use the "refund" link in paypal when issuing refunds. You shouldn't have a fee if you are doing that.

        A friend complained about fees with Paypal - and she was simply refunding by sending the money to the email of the person rather than using the "refund" link.

        Just a thought.

        kay
        Thanks, but I'm doing exactly that and still getting charged the fee. And it's the entire fee that paypal originally charged for the transaction.
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      • Profile picture of the author Whiplash25
        Originally Posted by Kay King View Post

        Sara -

        Be certain to use the "refund" link in paypal when issuing refunds. You shouldn't have a fee if you are doing that.

        A friend complained about fees with Paypal - and she was simply refunding by sending the money to the email of the person rather than using the "refund" link.

        Just a thought.

        kay
        Correct. There is a blue hyperlink on your order page labeled 'Issue Refund'

        That is what you are looking for, all fees avoided.
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  • Profile picture of the author talfighel
    When someone buys from you, paypal charges a small fee. If I charge on a product $49, PayPal will take about $1.50 for themselves but if someone asks for a refund, then the whole amount goes back to the customer and you don't get charged for refunds.

    Tal
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  • Profile picture of the author Robert Plank
    Also, I'm pretty sure the new refund rule doesn't go into effect until August 10th... I have been getting my fees back when I refund.
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    • Profile picture of the author Sara Young
      Originally Posted by talfighel View Post

      When someone buys from you, paypal charges a small fee. If I charge on a product $49, PayPal will take about $1.50 for themselves but if someone asks for a refund, then the whole amount goes back to the customer and you don't get charged for refunds.

      Tal
      Originally Posted by Robert Plank View Post

      Also, I'm pretty sure the new refund rule doesn't go into effect until August 10th... I have been getting my fees back when I refund.
      Hey, am I the only one who is getting charged these refund fees? It's been going on for about a month for me!
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      • Profile picture of the author halfpoint
        Call them and you should get the answer pretty easily.

        Despite their shockingly bad email support, their phone support is actually really good.
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        • Profile picture of the author Whiplash25
          Originally Posted by Pat Jackson View Post

          Call them and you should get the answer pretty easily.

          Despite their shockingly bad email support, their phone support is actually really good.
          Lol, what email support? Ohhh you mean their automated messages, yeah it does suck don't it : P.
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