How do you deal with cheeky replies to your emails?

Oh so true!

The same thing reminds me of Facebook groups. When you have 20k+ people on the group a good few with knock what you're doing. The only thing with groups is the majority can see their comments. Which is worse. I just remove them.

At least they are reading your emails Repeat complainers, like serial refunders, may need to be quietly removed.

There are people who try to establish a connection by complaining or picking at something - not worth replying to if they are rude. They will argue endlessly - but don't buy.

If you do reply to a negative comment, make your reply totally professional and don't stoop to their snide level. Don't tell them you are unsubscribing them - just take them off the list.

kay

Brad... For some reason I'm not getting your emails lately... What gives, man?

agreed.

i also want to add to that. i have been in sales my entire life (off line) and i have trained many salespeople that became very successful.

one thing i teach is a basic mindset. most salespeople will go the route of least resistance. let me explain this. i sell diamonds (big and medium size pieces). naturally, the most interested people are woman.
most salespeople will sell to the woman, because that's easy. they forget however, that it's the husbands that pay the bill.

i teach to make a friend with the husband, while showing the jewelry to the wifes...at the end, the husbands are much less likely to object.

and here is the kicker: when the couple come back to visit where i live, it's the husbands that say "let's see myname at mystore", not the wifes (although they never complain about that ).

by dealing with a segment of the market that feels neglected or misunderstood, you can create the most loyal of all customers. why? because no one else took the time or cared.

so, even though i do not have a list (i am not in need of one yet), i would suggest that you smother the complainers with kindness and ask them lots of questions.

I could not agree anymore on that one Well said! Retaining customers in any businesses offline or online is my number one business so keeping in touch and building a business or just when you have time to talk to them dont half bring more respect or business. so taking five minuites to know someone might be worth it.

Not really when i used to work offline for some major u.k brands (Which are big known businesses) There first rule is in business customer satifaction.Its optional to go the extra mile and help them, Just comman business manners.

Let's break it down. You spent alot of time building your business,tweaking out the fraudsters to the Good customers who generally buy and email to see how you or your business are...would you really ignore them? course you wont. That not professional.

I would suggest finding out then deciding a action brad,

andrew

I used to run an email list for an inground swimming pool company. I remember getting a response once that read, "how much to rip out the one you installed last year to put in one big enough"

It sounded like a sarcastic response from an upset customer, but I forwarded it to sales anyways and he did end up buying a bigger one and having us dig out his less than a year old pool. I was very surprised, but learned to take all leads seriously!


Unfortunately, it sounds like your responders are not interested in buying anything, so I agree with the others that it's best to remove them before they flag your account as spam.

And it's so easy to unsubscribe them - since they usually quote the original email in their reply, all you have to do is click on the Unsubscribe link at the bottom yourself!

As soon as I send you an e-mail saying how awesome you are, I find this thread.

Ah. A perennial favorite.

As Dennis said, anyone who does this for long will get those emails. You have to develop a thicker skin if they bother you. It's part of dealing with any group of people. There will always be some portion that thinks their preferences should determine how everyone else will behave.

Personally, I read everything I get in response to an issue of the newsletter. Intelligent criticism gets special attention. That's what you learn from. Pointless rudeness just earns them the complimentary upgrade.

Watch that line. Dump the jerks, but treasure your critics. They're your best friends.


Paul

makes me wonder, why i even bothered making my post.