I am playing with an idea of setting up a Help Desk and found the following available within Fantastico (the place where we set up one click word press) bundle in my Cpanel:
-PHP Support Tickets
-Support Logic Helpdesk
-Support Services Manager
Anyone have any experience with any of these?
Which is better? What are the pro and cons.
Or is it better we get our help desk set up elsewhere?
Is so, what will be the cost like?
Also when do you think is the best time to set up a help desk?
Thanks in Advance.