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Chargebacks - Do They Usually Call You First?

by momo3
10 replies
I've had a long battle with Chargebacks.

But I feel that a large part of my problem is that I've not had a live person answering phones. I just had a recorded message.

Do banks usually call with the person before issuing the chargeback?

I know that they DO do this sometimes, but how often is it?

Does the customer usually have to sign a form that says that they TRIED to contact you?

Or can they sneak through all of this without having to be accountable for anything?
#call #chargebacks
  • Profile picture of the author jacktackett
    I've had 2 in like 15 years - and one was for a stolen credit card. They (my back and the credit card processor) never called me before processing the chargeback. They just did it. Same with refunds. They do it first and then discuss things with you - if you're lucky.
    --Jack
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  • Profile picture of the author momo3
    Oh. Ive had about 100 this year.
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  • Profile picture of the author humbledmarket
    Banned
    Perhaps you might want to consider what you're promoting and how the product is. Having 100 charge backs might be very negative for your reputation if it's with paypal.
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  • Profile picture of the author momo3
    Well I've had over 15,000 sales this year.

    Yes its the topic of the product --doesn't have the coolest demographic of people.
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  • Profile picture of the author mattlaclear
    They'll notify you by taking the money out of your account. Then a few days later they'll send out paperwork on the chargeback.
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  • Profile picture of the author momo3
    I know -- but what I am asking is this:

    When a person sees the charge, and claims it as fraud, etc, and goes to their bank, does their bank usually call first so the merchant can refund the charge? I've had an automated voice mail and its been hard to tell what percentage of banks call me first.

    Because I prefer to refund the charges before the banks issue a chargeback.
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  • Profile picture of the author KirkMcD
    The banks usually send a letter about the chargeback. If you do not respond to the letter, then the chargeback is automatic.
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  • Profile picture of the author tj
    They come out of the blue ...
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    BIG BRAND Copywriting - Sales Letters + Bonuses for Warriors. $97 - Guaranteed! | OFFER NOT CONVERTING ? Need People to take action NOW?
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  • Profile picture of the author momo3
    KirkMcD -- when the banks send the letter. the chargeback is already issued. The merchant has already been dinged the Chargeback fee.
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  • Profile picture of the author seasoned
    It has been my experience that they CALL! They *****CAN'T***** use letters, since the turn around time has to be too quick! It is like a court case. The person doing the chargeback is like the PLAINTIFF! If YOU, the merchant/defendant, don't respond, or give a bad response, you LOSE! If you don't provide a PERFECT response, it continues... If you provide a perfect response, YOU WIN!

    Steve
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