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First spam complaint . . .

by Coby
6 replies
Okay, so I logged into my Aweber account today and noticed a yellow box on two subsequent messages. The messages went out a day apart and both received a spam complaint, probably from the same person.

My question is, how do I figure out which subscriber the complaint came from so I can remove them from my list? I looked around in Aweber and couldn't pinpoint the culprit. If there is a specific area that shows this please let me know.

Thanks for reading.
#complaint #spam
  • Profile picture of the author shermancox
    In Aweber..once someone lodges a spam complaint they are removed from your list...
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    • Profile picture of the author KlikApps
      Originally Posted by shermancox View Post

      In Aweber..once someone lodges a spam complaint they are removed from your list...
      Yup. No need to worry about it. You'll get those from time to time, even if you're not selling anything to your list. Just a fact of life. Don't let it eat you up.
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  • Profile picture of the author sanset76
    Originally Posted by Coby View Post

    Okay, so I logged into my Aweber account today and noticed a yellow box on two subsequent messages. The messages went out a day apart and both received a spam complaint, probably from the same person.

    My question is, how do I figure out which subscriber the complaint came from so I can remove them from my list? I looked around in Aweber and couldn't pinpoint the culprit. If there is a specific area that shows this please let me know.

    Thanks for reading.
    Hi Coby,

    What I do to reduce these spam complaints as much as I can , at the end of the email I send I enter the information of how, where and when the subscriber subscribed to my list.

    The info I include is name, ip, subscription date and the url where they subsrcibed

    Steve
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    • Profile picture of the author secrets2010
      A message at the top of your emails like: To stop receiving this newsletter, please visit the end of this email should reduce these spam complaints...however you still will get spam complaints...don't worry too much about it...just worry on providing value to your subscribers as much as you can...



      Originally Posted by sanset76 View Post

      Hi Coby,

      What I do to reduce these spam complaints as much as I can , at the end of the email I send I enter the information of how, where and when the subscriber subscribed to my list.

      The info I include is name, ip, subscription date and the url where they subsrcibed

      Steve
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      • Profile picture of the author Tina Golden
        I've had a couple so far. There are some people who are too lazy to unsub so they hit the spam button. I'm sure a few have done it accidentally because I've done it myself but I think many are just lazy and don't realize that it could be harmful.

        As long as you used double opt-in and include an unsub link, I figure it's covered. I think you have to get tons of these complaints before it becomes a concern (I hope...lol).

        Tina
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        • Profile picture of the author Bill Farnham
          One other thing to consider is the relationship you have with your subscribers.

          Like a lot of folks I get a lot of spam from email scrapers and I also frequently sign up to lists I am interested in.

          The problem arises when as a subscriber it becomes harder and harder to tell what is spam and what is sent from a list I'm on.

          One of the ways I determine that before opening (I don't open spam email, I report them) is to be consistant in your approach to your list.

          Many times the list owner (my experience) may try a completely different approch that throws me off. If I'm unsure, but telltale signs are that the email is from a list I'm on I'll open it. If it falls outside of what I consider (person preferrences) to be a legitamate email it just gets lumped in with the spam I get and hence gets reported as such.

          While I don't intentionally report any emails from lists I'm on as spam I will bet dollars to doughnuts a few legit emails get reported when I'm cleaning house.

          Bottom line... try to be consistant, stay in touch, and don't use spammy subject lines. This ain't a perfect world...

          ~Bill
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