What it does?
It integrates the popular hesk help desk software with your WordPress dashboard. This means that you can manage your responses all from the comfort of your dashboard as well as track tickets etc. It is a really useful plugin if you have a site that is ... WordPress and also if you sell things or have a membership area where you get a lot of questions that could be more efficiently answered by a ticketing system. It also integrates with the FAQ plugin.
Sorry, I've had to disable it from my site as too many people were sending me test tickets
You can download it from here.
Please note: It has not been upgraded for WP 2.7 and only works with WP 2.6 (it will be upgraded after Christmas)
All the best