Multi option / Tailor made downsell?

5 replies
Hi,

I was wondering if anybody had tried a downsell after their product offer but instead of just reducing the price / product features instead asked the customer why they didn't take up the first offer and then present them with a new offer.

For example:

Super product $20

If the customer declines the offer ->

"Hey I noticed you declined our offer, please tell us why?"

a) It's too expensive --> Links to normal down sell offer
b) I have no money --> Links to free trial then buy later
c) I didn't understand it --> Links to more detailed information about the product

So your asking and providing an immediate response tailor made for them.

Love to hear if anybody has tried this and what results they had.

Thanks Lee.
#downsell #made #multi #option #tailor
  • Profile picture of the author CDarklock
    Originally Posted by WhamSoft View Post

    instead asked the customer why they didn't take up the first offer and then present them with a new offer.
    You know, someone told me a couple of days ago that he did this and it bumped his conversion rates a lot, but I don't remember the details or who it was. I think it was one of the guys in the Friday Night Chat.
    Signature
    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author Alfred Shelver
      Caliban, this is the first post I have ever read from you that added no real value.... It is the kind of post that I would make, I just don't expect it from you. My few months on the forum have lead me to believe you are omniscient (no sarcasm at all you seriously have been overly helpful when ever you posted) . Thank you for being human


      Originally Posted by CDarklock View Post

      You know, someone told me a couple of days ago that he did this and it bumped his conversion rates a lot, but I don't remember the details or who it was. I think it was one of the guys in the Friday Night Chat.
      Signature

      Help me give my children a better future gofund.me/xge53k8

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      • Profile picture of the author CDarklock
        Originally Posted by Cathy Shelver View Post

        Caliban, this is the first post I have ever read from you that added no real value....
        So I take it you didn't notice that time last month when I got drunk and went around the forum pasting Lady Gaga lyrics in all the threads.
        Signature
        "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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