29 replies
Does anyone have any research showing the effectiveness of the exit popup?

I ask because I read an interesting article on the death of preroll video ads and how they have a staggering abandonment rate. One tends to assume preroll works because it's everywhere, but the numbers tell another story.

I find exit pops annoying as hell, especially when you're just trying to leave and click the wrong option and get stuck in another sales page with another exit pop and on and on...

Anyhow, I'd love to see the actual research supporting their existence. If you don't have anything formal, have you tried split testing it on your own sites? What were the results?

Go into enough detail and you may have a whitepaper on your hands...
#exit #pops
  • Profile picture of the author ~kev~
    Exit Pops = annoying and spammy. Its like begging people to stay,,,, "please dont leave me site, please (pop), please (pop), pleaseeeeee, I'am begging you not to leave my site."

    My opinion, if people would post interesting content on their site (instead of a squeeze page), an exit pop-up would not even be considered.
    {{ DiscussionBoard.errors[2653326].message }}
    • Profile picture of the author NicoleBeckett
      Originally Posted by ~kev~ View Post

      Exit Pops = annoying and spammy. Its like begging people to stay,,,, "please dont leave me site, please (pop), please (pop), pleaseeeeee, I'am begging you not to leave my site."

      My opinion, if people would post interesting content on their site (instead of a squeeze page), an exit pop-up would not even be considered.
      Absolutely. To me, an exit pop up is the equivalent of a salesman begging you not to leave a store. You never see that in the real world, so why would you do it online?? It reeks of desperation. And, it's totally annoying. I don't have the numbers to back it up, but I'd be willing to be that people are less likely to spend money when they're annoyed
      Signature
      Sick of blending in with the crowd? Ready to stand ahead of the pack? The right content writing services can get you there...
      {{ DiscussionBoard.errors[2653709].message }}
      • Profile picture of the author cscarpero
        One is ok, but when they do pop after pop after pop, I can really want to scream.
        Signature

        I'm an online marketer and mortgage loan officer.

        Connect with me at www.Scarpero.com

        {{ DiscussionBoard.errors[2653727].message }}
      • Profile picture of the author adionline
        Originally Posted by NicoleBeckett View Post

        Absolutely. To me, an exit pop up is the equivalent of a salesman begging you not to leave a store. You never see that in the real world, so why would you do it online?? It reeks of desperation. And, it's totally annoying. I don't have the numbers to back it up, but I'd be willing to be that people are less likely to spend money when they're annoyed
        That's right... you don't have the numbers to back it up, I do and it works... why do you think so many people use them?

        If someone is leaving they are most likely NOT coming back, therefore a pop-up exit is just another way to further monetize those people. Some will be annoyed but some will buy, and that's kind of the point. Does it really matter if some people who are already on their way out get a little annoyed in the process? Of course not.
        Signature
        Giving up is not an option.
        {{ DiscussionBoard.errors[2653981].message }}
        • Profile picture of the author NicoleBeckett
          Originally Posted by adionline View Post

          That's right... you don't have the numbers to back it up, I do and it works... why do you think so many people use them?

          If someone is leaving they are most likely NOT coming back, therefore a pop-up exit is just another way to further monetize those people. Some will be annoyed but some will buy, and that's kind of the point. Does it really matter if some people who are already on their way out get a little annoyed in the process? Of course not.
          Why do alot of people use them? Probably because some "guru" told them to. Personally, I'm not out to annoy ANY of my visitors... and guess what, alot of them come back!
          Signature
          Sick of blending in with the crowd? Ready to stand ahead of the pack? The right content writing services can get you there...
          {{ DiscussionBoard.errors[2654122].message }}
          • Profile picture of the author adionline
            Nicole,

            A pop-up exit isn't going to work with every niche... there are niches or set-ups that are better of without them, this is especially true when you're building some sort of following (blogs, ecommerce, return customers...) etc, but with digital products it's a different game and these things help more than they hurt.

            PS - I don't go by what some guru tells me, I test and I let the numbers do the talking.
            Signature
            Giving up is not an option.
            {{ DiscussionBoard.errors[2654156].message }}
  • Profile picture of the author rawservices
    Totally depends on what your business model is.

    Cheap products and squeeze pages use exit pops. ( Typically )

    Chances are, if your site is content rich and isn't getting a good opt-in rate, your opt-in is placed wrong on the page or isn't compelling enough.

    Also, using an exit pop to upsell or offer a 1 time discount seems to be working well. Don't know about statistics on life span of the customer though... I guess that would have to do with what you do when you get the customer...
    {{ DiscussionBoard.errors[2653359].message }}
  • Profile picture of the author chriswight
    Kev- I agree, if the offer was good enough there wouldn't be a need for an exit pop.

    Rawservices- Does the exit pop for upsells and discounts work better than including them in the original offer? I'm curious if how these benefits are delivered changes their effectiveness. Now THAT would be an interesting test!
    {{ DiscussionBoard.errors[2653511].message }}
    • Profile picture of the author adionline
      Say what you will about exit pop-ups... but I've personally made TONS of sales through my pop-up exit that I would have otherwise lost, so for me it's been very effective.

      Oh and it helps affiliates as well!
      Signature
      Giving up is not an option.
      {{ DiscussionBoard.errors[2653542].message }}
      • Profile picture of the author ~kev~
        Originally Posted by adionline View Post

        Say what you will about exit pop-ups... but I've personally made TONS of sales through my pop-up exit that I would have otherwise lost, so for me it's been very effective.
        I can not speak for other people, but when I see an exit pop-up, I dont even take the time to read it. I just keep clicking the X button in the top right hand corner until it goes away - or ctr-alt-del - end firefox task - restart the browser.

        I dont know which one I despise the most, seeing a roach on the kitchen floor when I turn on the light, or an exit pop-up. But one thing is for sure, I know how to get rid of both of them.
        {{ DiscussionBoard.errors[2653677].message }}
        • Profile picture of the author adionline
          Originally Posted by ~kev~ View Post

          I can not speak for other people, but when I see an exit pop-up, I dont even take the time to read it. I just keep clicking the X button in the top right hand corner until it goes away - or ctr-alt-del - end firefox task - restart the browser.

          I dont know which one I despise the most, seeing a roach on the kitchen floor when I turn on the light, or an exit pop-up. But one thing is for sure, I know how to get rid of both of them.
          I am sure there are plenty of people who hate it. Do I care that it might annoy some people? Nope. All I know is I am making more money as a result, therefore it stays
          Signature
          Giving up is not an option.
          {{ DiscussionBoard.errors[2653948].message }}
  • Profile picture of the author chriswight
    How do you use them? Offer a discount? An extra bonus? Ask real nice?

    Have you looked at sales on return visits in your analytics? I wonder if the exit pop simply steps up the time table on visitors that would have converted later on a return visit.
    {{ DiscussionBoard.errors[2653561].message }}
    • Profile picture of the author adionline
      You don't want to be assuming they'll come back, chances are they are leaving because they where not convinced by your initial efforts. I offer a discount, I track all sales through my pop-up so I know exactly how effective it is. I am sure there are niches that an exit pop-up will not be effective and might actually be detrimental but for digital products and from my own personal experience they make a BIG difference.
      Signature
      Giving up is not an option.
      {{ DiscussionBoard.errors[2653582].message }}
  • Profile picture of the author thebitbotdotcom
    Does anyone here use exit popups on their blog?
    Signature
    Do Your Copywriting Skills Suck?

    Let Us Help You Develop Your Writing Skills!

    Submit Guest Posts With [ TheBitBot.Com ]
    {{ DiscussionBoard.errors[2653815].message }}
  • Profile picture of the author mookinman
    If you want to annoy the F out of people, use an exit popup.
    {{ DiscussionBoard.errors[2653854].message }}
  • Profile picture of the author E. Brian Rose
    I think that an effective exit pop would be a video of you holding a cute little puppy. You can then say, "If you don't buy now, I will ____ ." You could then have a countdown clock and show cutaways of a little girl crying.

    I'd like to see the effectiveness of this method in action. Please let me know if you try it.
    Signature

    Founder of JVZoo. All around good guy :)

    {{ DiscussionBoard.errors[2653975].message }}
  • Profile picture of the author chriswight
    This is precisely why I was hoping there was some real research with concrete numbers available. The conventional thinking was that preroll video worked, but it turned out to have something like an 80% abandonment rate, once a research firm bothered to measure it.

    If the numbers support it, then it works. If it works for you, rock on!

    I'm a bit of a analytics nerd and want to see a variety of statistics from a larger sample set. I'm a SEO/SEM guy, numbers and research get us off.
    {{ DiscussionBoard.errors[2654025].message }}
    • Profile picture of the author adionline
      I have pasted some stats for one of my exit pop-ups... keep in mind this is just one version.



      That one version alone got me 21 sales that I would have otherwise lost.
      Signature
      Giving up is not an option.
      {{ DiscussionBoard.errors[2654104].message }}
      • Profile picture of the author Christian Fox
        Originally Posted by adionline View Post

        I have pasted some stats for one of my exit pop-ups... keep in mind this is just one version.



        That one version alone got me 21 sales that I would have otherwise lost.
        Please tell me what are you using to get this data through an exit pop? I have been trying to use P202 and it won't work in an iframe
        Signature

        {{ DiscussionBoard.errors[4071626].message }}
  • Profile picture of the author petelta
    Yea, exit pop ups work. I know it's hard to believe, but you are not the target market for most of the info products being sold out there. Internet marketers that frequent this forum see these things 100 times a day, every day...the regular public doesn't come across these pop ups so often...so they aren't so annoying to them.

    It's just another thing to be tested though. In the more targeted niches I am involved in, I would never consider using a exit pop up...in the IM niche, I wouldn't dare not use one.

    I hate them just as much as you all do. I think they are one of the most annoying things ever invented in the marketing game. But when I install one and my conversions jump a couple % points, I'm not going to take it down.

    I'm not trying to catch you with the exit pop ups. I sell to informed internet marketers by using email marketing to build the trust and show my product's worth. You buy from me right away without having to even see the exit pop up...you're clicking the buy button instead of the "x".

    The exit pop up is to catch those stragglers that are on the edge of buying but just not sure. The extra 2% of the people that see the offer that really want it but haven't gotten the extra push...the sign to buy...exit pop up forms, says you can get this extra bonus if you buy now...all of a sudden I've pushed that 2% over the edge into my buyers list.

    Each of these little annoying add ons and practices that you and I know fully about their purpose aren't targeted towards us. Referral pages, bonuses, the like are all used to convert the other areas of the market.

    Travis
    Signature
    TEESPRING Student Rakes In Over $116k In Less Than 3 Months
    Niche Pro Profits - How I raked in OVER $120k in 9 months with authority niche sites...

    {{ DiscussionBoard.errors[2654114].message }}
  • Profile picture of the author chriswight
    adionline,

    That's a ri-goddamn-diculous conversion rate! 38%?!? How long a time frame was that from?
    {{ DiscussionBoard.errors[2654195].message }}
    • Profile picture of the author adionline
      Originally Posted by chriswight View Post

      adionline,

      That's a ri-goddamn-diculous conversion rate! 38%?!? How long a time frame was that from?
      That conversion rate is a bit misleading because it's based on how many people clicked on a link in the exit pop-up, so the conversion rate is technically much lower BUT it still resulted in a nice chunk of sales.

      The time frame is a few weeks.
      Signature
      Giving up is not an option.
      {{ DiscussionBoard.errors[2654242].message }}
  • Profile picture of the author George Phillip
    Exit pop ups are cool, Exit tweets are even cooler.
    Signature
    {{ DiscussionBoard.errors[2654199].message }}
  • Profile picture of the author Michael Nguyen
    I have an "exit pop up" but its one of them browser windows pop up that tells you to cancel which then redirect to another affiliate offer, works well for me so I'll carry on using it.

    Michael
    Signature
    {{ DiscussionBoard.errors[2654261].message }}
  • Profile picture of the author DrewClement
    This is an ongoing debate that could go back in forth for days, months, and even years.

    Fact is that too many people allow their personal bias, knowledge, or preferences factor into how they market.

    You guys, the online marketing crowd, are not the target market in any way shape or form...and there are actually millions of people that have no idea what affiliate marketing and internet marketing even is, let alone understand how it works.

    If someone is clicking the exit button...they are not buying. They are gone and have most likely made the decision not to buy. However, a proper exit pop-up can shift that and turn them right back into buying mode without them even realizing it. Worth a shot to say the least, and the numbers certainly back that up.

    ESPECIALLY if you are in an emotional niche and can tap into emotion with how your exit pop up is set up, or are selling a physical product.

    Do I find pop ups annoying and spammy?

    Absolutely.

    Do I use them?

    You bet your a$$ I do.

    Do I see network stats detailing the amount of sales that come in through exit pop ups, that would have otherwise been lost customers, each and every day?

    You bet ya.

    Truth is that I. and most of us here, spend all day every day online looking at products, creating products, and studying marketing techniques and tactics.

    Most of the people we are trying to sell to do not.
    Signature


    50% Commission, Proven Products, and MASSIVE Profits

    Drew@SellHealth.com
    {{ DiscussionBoard.errors[2654293].message }}
  • Profile picture of the author ~kev~
    I'am seeing discussion on only 1 or 2 types of sites here. My blog and forum are information sites. I do reviews on outdoor gear like backpacks, tents,,, then I write articles and film videos about different things. My hope is that someone clicks the amazon banner on my site and buys something. If they dont buy something, maybe next time.

    My goal is to build an authority / information site - not a single squeeze page. If you have a couple of pages, and your whole goal is to sale a digital product, then maybe an exit pop-up is ok.

    However - Amazon does not have an exit pop-up, CNN does not have an exit pop-up, Foxnews does not have an exit pop-up, Wired.com does not have an exit pop-up, Yahoo does not have an exit pop-up,,,,,,,, and neither do any of my sites.
    {{ DiscussionBoard.errors[2654378].message }}
    • Profile picture of the author petelta
      It was already stated they are talking about digital products and sales pages. An exit pop up would be ridiculous on a site looking for banner clicks.

      Originally Posted by ~kev~ View Post

      I'am seeing discussion on only 1 or 2 types of sites here. My blog and forum are information sites. I do reviews on outdoor gear like backpacks, tents,,, then I write articles and film videos about different things. My hope is that someone clicks the amazon banner on my site and buys something. If they dont buy something, maybe next time.

      My goal is to build an authority / information site - not a single squeeze page. If you have a couple of pages, and your whole goal is to sale a digital product, then maybe an exit pop-up is ok.

      However - Amazon does not have an exit pop-up, CNN does not have an exit pop-up, Foxnews does not have an exit pop-up, Wired.com does not have an exit pop-up, Yahoo does not have an exit pop-up,,,,,,,, and neither do any of my sites.
      Signature
      TEESPRING Student Rakes In Over $116k In Less Than 3 Months
      Niche Pro Profits - How I raked in OVER $120k in 9 months with authority niche sites...

      {{ DiscussionBoard.errors[2654396].message }}
  • Profile picture of the author GarrieWilson
    A few people are giving their opinions which is ok but should be taken with a grain of salt. They are good as a starting point but that's about it.

    Over the years I have learned that IMers tend to hate what works because we see it more than the average surfer. Some then assume that if they don't like it, that it doesn't work.

    You need to test and see what works on a site-by-site basis. Anything else is costing you money. Maybe a lot.

    Garrie
    Signature
    Screw You, NameCheap!
    $1 Off NameSilo Domain Coupons:

    SAVEABUCKDOMAINS & DOLLARDOMAINSAVINGS
    {{ DiscussionBoard.errors[4072034].message }}

Trending Topics