How do you deal with "tire kickers"

18 years ago

is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.

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steve m

18 years ago

Originally Posted by Norma Holt

is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.

this is so true....! I got ripped off $290 for a website on dp and pay pal said there was nothing I could do only ask the scamming scumbag for my money back...

needless to say after a few emails full of nasty words he still did give me my money back (or the site)

makes me laugh now how could i be so stupid

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Scott Million

18 years ago

Originally Posted by Norma Holt

is the 30 days refund subject to a condition, such as if unsatisfied. The author of the email was obviously not dissatisfied as he is laughing. You can ignore it as Paypal do not take up disputes over e-goods, if that is what it was. Just refuse to refund.

I will always offer a 'no questions asked' refund policy. I don't want to spend time and energy fighting with a customer, but I do want to prevent them from making a future purchase if I feel they are abusing my offer.

Can you do this?

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indexphp

18 years ago

I would just refund the bloke.

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Dixiebelle

18 years ago

Yes Scot, you can, but I haven't had to do it in so long, I have forgotten how. Paypal can tell you. Call them at 888-221-1161, and ask for "agent" when you get to the part where you are asked what kind of help you need.

I enjoyed the webinar, and look forward to those to come. You did a great job.

Dixie

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1 reply

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Scott Million

18 years ago

Originally Posted by Dixiebelle

Yes Scot, there is, but I haven't had to do it in so long, I have forgotten how. Paypal can tell you. Call them at 888-221-1161, and ask for "agent" when you get to the part where you are asked what kind of help you need.

I enjoyed the webinar, and look forward to those to come. You did a great job.

Dixie

Perfect! Thank you!

UPDATE: Just called them and they said you can't do this by email address

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jamesdj1

18 years ago

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

Thanks
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Scott Million

18 years ago

Originally Posted by jamesdj1

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

Interesting...did not know you could do that. I'll try it out!

Thanks
1 reply

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Sean A McAlister 18 years ago

Hey Scott....

If all else fails,

Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass.

Just a thought

Peace
Sean
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- Scott Million 18 years ago
  
  Originally Posted by The IM Reporter
  
  Hey Scott....
  
  If all else fails,
  
  Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass.
  
  Just a thought
  
  Peace
  Sean
  
  HA HA HA .
  
  Thanks
  
  {{ DiscussionBoard.errors[237164].message }}
- marcanthony 18 years ago
  
  Originally Posted by The IM Reporter
  
  Hey Scott....
  
  If all else fails,
  
  Track em down...hog tie em and Rodeo Cowboy ...their refund right up their ass.
  
  Just a thought
  
  Peace
  Sean
  
  I thought I was the only one that did that
  
  Thanks
  
  {{ DiscussionBoard.errors[237294].message }}

Norma Holt

18 years ago

Originally Posted by jamesdj1

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

James, this is a good suggestion if they keep the same IP address. Mine changes constantly due to the provider as I recently checked. I think it is a lot of trouble to ban someone but will be interested to hear how you get on Scott. Personally I think you should teach him a lesson. But I would probably refund the money.

Thanks

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Steven Carl Kelly

18 years ago

Originally Posted by jamesdj1

Hi Scott,

One simple thing you can do is to ban and or blacklist refunders or knuckleheads IP from your sites.

Just go to the opt-in form and grab their IP. With aweber it's found at the bottom of the opt-in you get when someone subscribes.

Login to your cpanel and go the the "Ip deny manager", might be called something different depending on your hosting, and input the IP they signed up with.

Does not help in the monetary side of things but aids in keeping them outta your site or sites if need be.

I would highly recommend AGAINST this. IP addresses don't belong to the user, they belong to the provider. Blocking a specific IP address will at best prevent that user from accessing your site from one particular PC and at worst will block many, many users from accessing your site.

For instance, all four users in my household have the same external IP address. Most businesses advertise only one outgoing public IP address for their staff to surf the Web (that means hundreds or even thousands of users actually show up as having the same IP address). Other providers use proxy services, which means that many users all show up as a single IP. Also, many users who subscribe to a proxy service for internet content filtering purposes will also show up as coming from a single IP address.

So while you might block one annoying refunder (at least for a while until his IP lease is renewed), you may potentially block hundreds or even thousands of potential customers.

Thanks
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Scott Million

18 years ago

Originally Posted by faxinator

I would highly recommend AGAINST this. IP addresses don't belong to the user, they belong to the provider. Blocking a specific IP address will at best prevent that user from accessing your site from one particular PC and at worst will block many, many users from accessing your site.

For instance, all four users in my household have the same external IP address. Most businesses advertise only one outgoing public IP address for their staff to surf the Web (that means hundreds or even thousands of users actually show up as having the same IP address). Other providers use proxy services, which means that many users all show up as a single IP. Also, many users who subscribe to a proxy service for internet content filtering purposes will also show up as coming from a single IP address.

So while you might block one annoying refunder (at least for a while until his IP lease is renewed), you may potentially block hundreds or even thousands of potential customers.

Whoa! Glad I read that...yeah, that would be a big mistake...

Thanks

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jonhel

18 years ago

Scott,

If you're using PHP and MySQL etc. why not have the script check a "blacklist" from your database and if the email address is there stop the transaction from proceeding?

Jonathan

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LB

18 years ago

Refund them and move on...even if you block their IP it's an easy task to purchase through a proxy or visit their local library to make a purchase again.

I would remove them from your mailing list though.

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teenmoney

18 years ago

Yeah just refund. he probably wont buy anything else from you if you have fought him over the refund

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1 reply

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Dixiebelle 18 years ago

I wonder if you can block someone's method of payment. No matter where they use a computer, or what email address they use, they still have to make the payment with a credit card. If there is a way to block their credit card number, then you are home free. No more problem.

As far as blocking through Paypal, I was wrong. I had to block through Ebay, and keep them from buying, before they ever got to the payment part.

Dixie
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net-biz

18 years ago

I'd just refund him the money... sometimes you've just got to take the wins with the losses... people who act like this just want you to get mad, frustrated, and most of all, they want a fight.

The good thing is there far and few between... hopefully!

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How do you deal with "tire kickers"

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